Shangri-La Hangzhou

Hotels
•
Shangri-La Group
8.2 (191 reviews)
78 Beishan Road , Hangzhou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful service
Cons:
Old facilities
Cleanliness issues

Categories

Cleanliness
7.51
Issues with moldy smell and filthy carpet reported.
Service
9.48
Overall helpful service noted by multiple guests.
Location
9.52
Convenient and unbeatable location near West Lake.
Room Quality
7.47
Room quality is considered old and in need of renovation.
Amenities
7.5
Limited amenities noted, such as absence of lounge and buffet.
Value for Money
6.96
Considered overpriced for the quality provided.
Food and Beverage
8.51
Breakfast praised, but inconsistent quality in restaurants.
Overall Experience
8.68
Experience affected by cleanliness and value for money concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:32

Property Description

Luxurious Lakeside Retreat

Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.

Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.

Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.

Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for CNY 104 per person per night when using an existing bed.
    Children up to and including 17 years old stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 191 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 8.68
L
Lu • couple • au
10
Great location and customer service
Pros:

Location. It’s very close to Westlake.

Cons:

I like the customer service. They provided very supportive and professional customer service. I just wanted to say thank you to 黄皓 and the service manager for their understanding.

2026-05-15 • via Nuitee
T
Takashi • couple • jp
10
Pros:

スタッフがとても親切でした。
朝食が中国らしさがあって、これまで訪れたホテルのどこよりも素さばらしかったです！

Cons:

ガーデンから西湖が見えるとのことでしたが、木々のあいだにほんの少し見えるだけだったのが残念でした。

2026-05-14 • via Nuitee
D
DAVID • couple • gb
5
Pros:

Location

Cons:

No swimming pool. No good restaurants. Staff didn’t speak English.

2026-05-13 • via Nuitee
M
Martin • couple • id
3
Did not meet my expectation of a Shangri-La hotel. Hotel needs serious remodeling
Pros:

The location could be good, however, accessing the location is horrific due to traffic congestion.

Cons:

The hotel is in desperate need of complete renovation

2026-05-04 • via Nuitee
S
Sijia • couple • se
6
2026-05-01 • via Nuitee
H
Henk • couple • nl
8
Prachtige locatie om Hangzhou West Lake te bezoeken
Pros:

Op loopafstand van de West Lake bezienswaardigheden in Hangzhou

Cons:

Het hotel is qua faciliteiten wat gedateerd met meer op Chinezen gerichte ontbijt em eetgelegenheid.

2026-04-21 • via Nuitee
C
Chi Hoon • solo_traveller • kr
8
Pros:

위치, 분위기, 개인적으로는 매우 만족했고, 다시 올 생각임

Cons:

다소 낡은 느낌, 담배냄새가 방 안에서 많이.났음. 담배 냄새에 민감할 경우 생각해 볼것

2026-04-20 • via Nuitee
V
Vasilisa • couple • ae
4
2026-04-13 • via Nuitee
A
annalisa • solo_traveller • it
4
la struttura è davvero troppo datata decadente e di cattivo odore peccato perché nessuno si aspetta una cosa del genere
Pros:

la posizione molto vicina al lago

Cons:

la struttura è davvero datata, non è accettabile per questo brand e a questi costi

2026-03-09 • via Nuitee
L
liuanwei • couple • jp
9
Pros:

スタッフはとても親切、西湖のすぐ近くにあり、立地は抜群。朝食も美味しい。

2026-01-26 • via Nuitee
I
Igor • couple • it
8
Un pezzo di storia del luogo
Pros:

PosiIone invidiabile

Cons:

Albergo di lusso vecchio stile , meriterebbe un ammodernamento

2026-01-09 • via Nuitee
C
Chow • family_with_children • sg
9
We love the room and the beds. We will definitely want to return and stay again.
Pros:

Wonderful location right in-front of the lake. The rooms are will furnished.

Cons:

The toliets could abit of touch up and upgrading.

2026-01-07 • via Nuitee
M
Melissa Suwei • extended_group • sg
8
Still would recommend this place as the location is a plus point
Pros:

Perfect location, walking distance to west lake and boarding for the ferry tour is also within walking distance

Cons:

The hotel is a bit aged, bed weren’t the most comfortable

2026-01-05 • via Nuitee
K
kyo • family_with_children • jp
6
満足していません
Pros:

普通

Cons:

ホテルが古く、トイレ・バスルームが使いにくいです。エレベーターが少なすぎる上に客室から遠すぎます。高級ホテルのような雰囲気は全くありません。二度と行きません！

2026-01-05 • via Nuitee
T
Thomas • extended_group • sg
10
Enjoyable, fun-filled and historical!
Pros:

Very near to the west lake. The rustic building complimented the environment. Brings out the cultural ambience.

Cons:

Nil

2025-12-20 • via Nuitee
N
Nguyen Tuan • couple • vn
10
2025-12-18 • via Nuitee
V
Vivien • family_with_children • sg
8
Loved the West Lake and Shangri-La hospitality at Horizon club.
Pros:

Love the location which is near West Lake and just 5-8mins walk from Impressions of West Lake performance. However be prepared for the heavy traffic around the hotel and plan your schedule to accommodate for that.

Pressure for showerhead was strong which was much appreciated.

The staff at Horizon Club especially Ms Kitty Zheng were very helpful and made us felt at home. Ms Kitty Zheng was really kind and dedicated. She advised and assisted with our bookings for the attractions including a musuem in Shanghai; as well as booking for a ride to the train station using her personal mobile number as we couldn’t book one on the DiDi app. That really saved our day and made us felt the Shangrila hospitality. We will definitely book at Shangri-La again if we come back to Hangzhou.

Cons:

Room is a little dim and old. Facilities especially the toilet could be refurbished.

2025-12-12 • via Nuitee
W
Wen • extended_group • ca
4
Cons:

The room smells moldy

2025-11-28 • via Nuitee
錦興 • couple • tw
9
2025-11-13 • via Nuitee
O
Ong • solo_traveller • sg
9
Happy here. Will book again
Pros:

Convenient location to west lake and the show. Just 5 mins walk to impression of west lake show. Free rental of umbrellas.

2025-11-09 • via Nuitee