Sara Hotel

Hotels
7.4 (45 reviews)
Jalan Dewan Pusat Bandar , Labuan , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room maintenance issues
Cleanliness problems

Categories

Cleanliness
5.51
Several cleanliness issues were noted, including stains on the blanket and uneven floors.
Service
8.98
The staff were very friendly and helpful.
Location
9.02
The location is convenient with many restaurants nearby.
Room Quality
5.97
The room had several maintenance issues, including a non-working TV and bathroom fan.
Amenities
6.5
Lacked basic amenities like slippers, and there were issues with the hair dryer.
Value for Money
7.46
Given the issues faced, value for money might be a concern.
Food and Beverage
7.91
No specific feedback on food and beverage was mentioned.
Overall Experience
7.88
Mixed experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:46

Property Description

Convenient Location
Modern Amenities
Comfortable Rooms

Book your stay at Sara Hotel and experience convenience, modern amenities, and comfort during your visit to Labuan. Perfect for both leisure and business travelers, our hotel offers free WiFi, a 24-hour front desk, and non-smoking rooms just 2.1 km from Tanjung Batu Beach. Each room features a desk, flat-screen TV, air conditioning, and a private bathroom with free toiletries. Upgrade to a room with a seating area for extra comfort. Enjoy a stress-free stay with our attentive staff and prime location near Labuan Airport, located just 3 km away.

Important information:

Guests are required to present the same credit card used to guarantee the booking upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 45 reviews
Cleanliness: 5.51
Service: 8.98
Location: 9.02
Room Quality: 5.97
Amenities: 6.5
Value for Money: 7.46
Food and Beverage: 7.91
Overall Experience: 7.88
C
Charlette • solo_traveller • my
10
2026-03-15 • via Nuitee
H
Haji Sahak • couple • bn
9
2026-03-11 • via Nuitee
M
Mohd Hairi • couple • my
10
2025-08-02 • via Nuitee
M
Maslina • family_with_children • my
5
2025-07-31 • via Nuitee
R
Rsyy • family_with_children • my
5
Hope the hotel can fix these problems for future guests 🙆
Pros:

The staff were very friendly and helpful. The location is also great just go downstairs and there are many restaurants nearby.

Cons:

Only one socket was installed, the TV didn’t work and the bathroom fan wasn’t working. The hair dryer had a burning smell when I used it so I was scared to continue. No slippers were provided, the blanket had stains, the floor was uneven, the wall had cracks and the door lock from inside didn’t work.

2025-07-27 • via Nuitee
L
Lendah • with friends • my
8
Very good
2025-05-11 • via Nuitee
D
Denkesky • group • my
8
Very good
2025-02-10 • via Nuitee
F
Fadila • family with young children • my
10
Exceptional
2025-01-29 • via Nuitee
Y
Yieng • group • my
7
Good
2024-10-03 • via Nuitee
M
Mastuli • family with young children • my
5
Passable
2024-09-29 • via Nuitee
A
Abdul • young couple • bn
4
Disappointing
2024-09-15 • via Nuitee
A
Akira
8
Pros:

The building was old, and some facilities were broken (not too serious). But the room was clean, and the staff was kind—good value for the price.

2024-07-10 • via Nuitee
A
Abdul • review category business travellers • my
7
Good
2024-07-05 • via Nuitee
W
Welland • young couple • my
10
Exceptional
2024-06-08 • via Nuitee
K
Kici • family with young children • my
7
Good
2024-03-09 • via Nuitee
R
Ragumylo • young couple • my
10
Exceptional
2023-12-09 • via Nuitee
H
Hj • with friends • my
5
Passable
2023-11-23 • via Nuitee
J
Jasper • solo traveller • my
7
Good
2023-11-14 • via Nuitee
M
Muhammad • family with young children • bn
5
Good
Pros:

Far from nightlife, free parking nearby, in the centre but not busy, helpful staff, got self-laundry in the same block.

Cons:

Room cleanliness can be better. Toilet bowl can be installed better (shaky). Lightings and ventilation should be all working prior arrival of guest.

2023-11-12 • via Nuitee
F
Fatiha • family with young children
9
Superb
Pros:

Very helpful receptionist. Tq.

2023-09-03 • via Nuitee