Crowne Plaza Frankfurt Congress Hotel by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.4 (3454 reviews)
Lyoner Strasse 44 -48 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
High parking fees
Room maintenance needs attention

Categories

Cleanliness
6.36
Multiple mentions of cleanliness issues, including dirty windows and unrenovated rooms.
Service
7.83
Mixed feelings; some staff were noted as friendly, but there were instances of unprofessionalism.
Location
8.87
Location praised for its proximity to attractions and transportation.
Room Quality
6.82
Rooms were mentioned as needing updates, with some complaints about smells and maintenance.
Amenities
7.35
Amenities like breakfast and parking were discussed, with some positive and negative feedback.
Value for Money
6.31
Several complaints about pricing and extra costs, perceived as high for the offerings.
Food and Beverage
8.36
Breakfast was highlighted positively, with good variety noted.
Overall Experience
7.33
Generally favorable but with significant concerns affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:35

Property Description

Luxurious Accommodations
The Crowne Plaza Frankfurt Congress Hotel offers air-conditioned rooms and suites with soundproofed windows, broadband internet, and telephone, ensuring a comfortable and peaceful stay.

Wellness and Dining
Indulge in relaxation at the sauna, steam room, and modern gym in the wellness area. Enjoy a culinary journey with German and international cuisine at the hotel restaurants, or unwind on the terrace overlooking the forest during summer.

Convenient Location
Located just 1 km from the Niederrad S-Bahn station, guests have easy access to explore the city, with trains reaching Frankfurt Central Station in just 5 minutes.

Experience luxury, comfort, and convenience at Crowne Plaza Frankfurt Congress Hotel. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for € 0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.4
Based on 3454 reviews
Cleanliness: 6.36
Service: 7.83
Location: 8.87
Room Quality: 6.82
Amenities: 7.35
Value for Money: 6.31
Food and Beverage: 8.36
Overall Experience: 7.33
Z
Zina Khabir • family_with_children • fi
10
2026-02-14 • via Nuitee
B
Bhojwani • extended_group • in
7
2026-02-13 • via Nuitee
O
Omar • couple • eg
5
2026-02-11 • via Nuitee
F
Filiz • couple • de
8
Cons:

Wir hatten von Anfang an um die Namensänderung gebeten, da die Rechnung auf unsere Firma ausgestellt werden sollte. Man sagte, beim Checkout würden wir es erhalten. Dann hieß es, man sende es per Email. Es sind mehrere Monste vergangen, ohne Korrektur.

2026-02-11 • via Nuitee
S
Sanyam • solo_traveller • es
4
Pros:

Tamaño de la habitacion y Baño eran correctos. Tambien la distribucion de ambas.

Cons:

Cuando llegué a la habitación tenía un olor muy fuerte a tabaco. No era únicamemte mi habitacion tambien en la de un compañero. No estaba muy limpio. No habia luz casi. La cama muy incomoda , como si el colchon necesitara cambiarse. Estuve 2 noches y hay que reconocer que el 2o dia se noto una diferencia considerable en la limpieza.

El desayuno. Es buena pero el espacio es un laberinto y muy poca por la gente que se aloja. No reponian la comida con suficiente rapidez y hay que destacar la poca amabilidad del personal en el desayuno. Cuando les preguntabas te ignoraban... yo baje a las 8.45 y el fin del desayuno era a las 10.30.

2026-02-11 • via Nuitee
V
Vani • couple • si
8
2026-02-10 • via Nuitee
D
DURSUN • solo_traveller • tr
6
2026-01-31 • via Nuitee
F
Fonti • family_with_children • fr
10
Pros:

Personnel très pro

2026-01-31 • via Nuitee
L
Loewe • family_with_children • de
8
2026-01-30 • via Nuitee
N
Noll • family_with_children • de
7
2026-01-30 • via Nuitee
E
Eddy Dempsey • solo_traveller • gb
9
Pros:

Friendly welcome from Claudia, very good service from the South African barman, (sorry, didn't get name).

2026-01-29 • via Nuitee
U
Ursula • solo_traveller • de
8
Ich war wirklich sehr zufrieden
Pros:

Das Frühstück war sehr vielseitig, wie mittlerweile fast in allen Hotels. Ich hätte es besser gefunden weniger Ei-Variationen zu bieten und dafür frisch und warm. Das Spiegelei war eiskalt, es waren mindestens noch 8 fertig da gelegen. Frühstückszeiten sehr gut.
Die Lage war für mich optimal, da ich am nächsten Tag einen Termin direkt gegenüber hatte. Es gibt auch 2 Lokale direkt ums Eck. Vom Bahnhof auch relativ gut erreichbar.

Cons:

Siehe oben Frühstück "Thema Eier" lieber weniger Varianten, dafür frisch und warm

2026-01-28 • via Nuitee
G
Gezehagn • family_with_children • de
8
2026-01-28 • via Nuitee
D
Dilshad • solo_traveller • gb
10
2026-01-27 • via Nuitee
Y
Ylva • couple • de
9
Sehr gutes Hotel in Flughafennähe. Tolles Frühstück.
Pros:

Zimmer mit Balkon und Blick auf startende Flugzeuge. Freundliches Personal. Sehr gutes Frühstück. Zimmer sauber und komfortabel.

Cons:

Das Bad ist schon etwas in die Jahre gekommen, aber ausreichend. Die direkte Umgebung ist nicht sehr schön

2026-01-27 • via Nuitee
R
Rosa Maria • solo_traveller • es
9
2026-01-25 • via Nuitee
Z
Zemikial • family_with_children • de
8
2026-01-25 • via Nuitee
A
Abdulrahman Olabi • family_with_children • tr
5
2026-01-23 • via Nuitee
A
Alfredo • family_with_children • es
10
2026-01-22 • via Nuitee
M
Marijn • extended_group • nl
9
Lekker geslapen. Goede bedden, nette kamer en goed ontbijt
Pros:

Uitgebreid all you can eat ontbijt.

Cons:

-

2026-01-20 • via Nuitee