Four Points by Sheraton Wakefield Boston Hotel & Conference Center

Check in staff were friendly and attentive. Breakfast buffet was good. I don't eat items like bacon and sausage. However, lots of other choices were available including fresh fruit (both whole and sliced).

Front desk staff is awesome. Mattress was new/good, but the furniture was old, missing trim, scratched. Easy access to the parking lot

Breakfast was good. A wide range of offerings for every dietary need. I especially liked the fruit and the yogurt.

My experience was disappointing due to several service and maintenance issues. Throughout my stay, there appeared to be a lack of communication among staff, and many employees seemed unaware of ongoing guest concerns. Additionally, I experienced interactions with a front desk employee that I found unprofessional and uncomfortable.

Yesterday, I reported a very noisy air conditioning unit and requested maintenance assistance. After waiting more than three and a half hours without any response, I located a maintenance employee myself and was informed that the repair had been scheduled for the following day rather than being addressed promptly.

There was also a group congregating directly outside the main entrance who were smoking marijuana. While I understand this is legal in Massachusetts, I believe guests should be encouraged to move away from the primary entrance out of consideration for others entering and exiting the property.

During my stay, I found and killed two bugs in my room and reported the issue to the front desk.

My departure experience was equally disappointing. As I am currently using a knee scooter while recovering from ankle reconstruction surgery, I obtained a luggage cart, transported it to my room, loaded my belongings, and made my way to the lobby independently. Despite there being two employees at the front desk, neither offered assistance, even though it was apparent that I was mobility impaired and managing my luggage on my own. There was a hotel van located at the front door, no one was ever available to drive you. If you can't use it, then move it.

Although I was the person who originally picked this property, I felt it was important to share these concerns. I also intend to submit a review directly to Marriott regarding my experience

Breakfast was good albeit typical.
Location is very good: adjacent to I95 and within walking distance of the shopping area with restaurants, a grocery store, and shops.

Location

Very nice workers. Very clean facility, nice gym, late check out.

Breakfast was excellent staff were friendly
Hotel nice a clean

Excellent hotel with comfortable rooms and a good restaurant and bar for the traveler. Staff was professional and friendly, and the hotel had easy parking and easy access to the freeway.

Near a mall and lots of restaurants

Everything was perfect, the staff were kind and polite, the breakfast was very delicious, the bathroom was spotlessly clean, and the room was well-equipped with comfortable beds.

The staff who are working here are extremely rude. I checked in at 1am after 16 hours of travel due to a delayed flight on wee morning of 5/21/2026. There was an extremely loud noise In the room, which made sleeping difficult. I was calling to see if there could be a staff member who could check on the source of the noise. Anthony told me to check back in 10 minutes. I called again and the blond half staff member said that he can't check on the noise because he has to go home. I asked if anyone else could come and he informed me that Anthony is coming over. No one showed up. I called to check in again in 10 minutes and the blond haired guy hung up on me.

The staff needs to be trained on how to set expectations and be nice to their guests when issues come up.

The hotel was great. Clean and hospitable.