Sheraton Palo Alto Hotel

Hotels
•
Sheraton
8.5 (627 reviews)
625 El Camino Real , Palo Alto , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Cons:
Issues with restaurant service
Some amenities lacking

Categories

Cleanliness
8.14
Generally clean but some reviews mention issues with amenities like the refrigerator.
Service
9.11
Staff were consistently described as friendly and helpful.
Location
9.15
Proximity to Stanford and other highlights was frequently praised.
Room Quality
8.6
Rooms were generally described as spacious and well-maintained, though some issues were noted.
Amenities
8.13
Standard amenities were adequate, but some guests noted missing items like microwaves.
Value for Money
8.59
Overall considered reasonable for the services and experience provided.
Food and Beverage
7.64
Some negative experiences with restaurant service and food quality.
Overall Experience
8.61
Mixed experiences but generally positive, with most guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Resort-like Oasis with Convenient Location
Located just 5 minutes from Stanford University and Central Palo Alto, Sheraton Palo Alto Hotel offers a tranquil escape with its outdoor pool and lush gardens. The property's koi ponds, water fountains, and tropical plants create a serene atmosphere for guests to enjoy.

Luxurious Amenities and Dining Options
Indulge in comfort with guest rooms featuring modern amenities like a 42-inch flat-screen TV, plush robes, and deluxe bath products. The on-site dining options at the Poolside Grill and Cardinal Club Lounge offer a delightful culinary experience with a touch of Californian flair.

Convenience and Leisure Combined
Stay productive at the business center, stay active at the fitness center, or simply unwind by the pool. With easy access to attractions like California's Great American Amusement Park and Levi’s Stadium, Sheraton Palo Alto Hotel is the perfect choice for your next stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 17 per day.

Location

Guest Reviews

8.5
Based on 627 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
C
Carolyn • couple • us
5
Cons:

The place was jammed with young men and women in some kind of sports competition. They were loud, stood in front of elevator for more than 20 minutes and some tried to and did get in front of us. We can't walk up and it took us 30 minutes to get to our room. That's ridiculous and will not stay there again.

2026-03-19 • via Nuitee
J
Joseph • family_with_children • us
10
Fantastic hotel
Pros:

We had a bad issue with another hotel and moved to this one. What a nice hotel. Clean. Good service. Amazing location. Walking distance to everything you could ever want.

Cons:

It was annoying to have to pay for parking but honestly not that big of a deal considering that the hotel exceeded our expectations in every other way.

2026-03-17 • via Nuitee
Y
YM • couple • us
9
2026-03-17 • via Nuitee
A
Almira Lavina • extended_group • id
10
2026-03-16 • via Nuitee
F
Fox • couple • us
10
Good
Pros:

Good

Cons:

Good

2026-03-13 • via Nuitee
I
Indira • couple • us
10
2026-03-06 • via Nuitee
X
xiaosen • couple • cn
3
Pros:

地理位置OK，离斯坦福大学很近

Cons:

隔音完全没有！！！

2026-03-03 • via Nuitee
J
James • extended_group • gb
9
2026-02-12 • via Nuitee
T
Tomoko • couple • jp
6
慣れたので快適でした
Pros:

落ち着いている。建物や部屋もきれい。

Cons:

・バスタブありだったはずがなかった。
・廊下の水が補充されない
・他のホテルに比して割高感はある。（アメリカは物価に比してホテルは安い）

2026-01-29 • via Nuitee
N
Nina • couple • ch
6
Cons:

Lebensmittelvergiftung nach Essen in Restaurant

2026-01-28 • via Nuitee
G
Greg • couple • us
7
Pros:

location

2026-01-23 • via Nuitee
J
jwjg • Family
6
Nice hotel, good location, not great when a visiting sports team is in town…
Pros:

This is a lovely, large, sprawling hotel. There’s a nice pool, an airy lobby, a restaurant and a bar. It’s a typical Californian Sheraton. The rooms are spacious and fairly well appointed. On arrival we were upgraded because of our Bon Voy status and that was appreciated. The parking cards work and there is plenty of onsite parking.

Our main concern was security. Lots of sports teams playing Stanford, and fans and family of those teams, stay here because of the location.

The night we were there, Duke had played Stanford and won. The hotel was full of Duke supporters. They decided to really enjoy their night.

No problem with that at all, but they decided to party in the corridor of the ground floor for hours and into the small hours of the morning (2am at least). So not in the bar or a public area, but literally outside bedroom doors in the corridor on the ground floor in the nearest building to reception.

When we shushed one group, they would slowly meander off only to be replaced by another. It went on for hours. Incessant, loud, drunk talk.

Reception must have known because we heard the groups coming through reception drunkenly and talking to reception staff. Plus they were loud enough to be heard streets away.

This massively disrupted our stay, and should have been (politely) dealt with by hotel security. But that security seemed to be non-existent.

This was really not good enough. We have marked the hotel down accordingly. It’s a nice hotel in a great location but needs to make sure the experience is right for all guests not just the sports fans. (No disrespect to Duke - you guys were having fun, but you should have been moved on).

2026-01-22 • via Tripadvisor
I
Irvin • family_with_children • us
10
2026-01-21 • via Nuitee
N
Narges • solo_traveller • ca
6
2026-01-20 • via Nuitee
L
Lupe • family_with_children • us
10
Money well spent.
Pros:

All the employees were really nice and made my family feel welcome. Very acccomidating.

Cons:

It was pefecct for my needs.

2026-01-19 • via Nuitee
G
Gene • solo_traveller • us
9
Lovely hotel — clean, super friendly staff and good coffee!
Pros:

Centrally located in the area

2026-01-19 • via Nuitee
M
Michael • couple • us
9
2026-01-19 • via Nuitee
M
Mike • couple • us
10
2026-01-19 • via Nuitee
V
Ventura • family_with_children • us
7
2026-01-19 • via Nuitee
K
Khalida • family_with_children • us
4
Great Service. Sugg: More Restaurant Options -Exceed Health Standards, Medical Team On Duty
Pros:

What went well was my Mom is a stroke patient and has a hard time walking so they gave us the closest room nearby with little walking. They also upgraded us instead of giving us a room, they gave us the best suite possible. It was simply amazing I have never been in one before. I could live in that every day. But, my Mom HATES Hotel living.

Cons:

The Restaurant: It was Night time and I did not want to take chances on my Mom stumbling in the Dark. As she has trouble walking here to there. Its important to be careful. Plus, she was feeling incredibly anxious, and stressed that none of her "friends" were there for her in her time of need. She was visibly upset and it was taking a toll on her health. We decided to order food in to the room from the Restaurant and she became even more sick. She had non-stop diarrhea, so we thought the Restaurant was a contributing factor. Also, I had lost all our medication (we were in the process of moving that day) - so I had to call emergency that day because my Mom thought she was having a stroke from stress in her bed. Its all figured out now. We have her medications, I monitor her medications and do what I can.

2026-01-19 • via Nuitee