Sheraton Palo Alto Hotel

Hotels
•
Sheraton
8.5 (729 reviews)
625 El Camino Real , Palo Alto , us
+1 650-328-2800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Cons:
Issues with restaurant service
Some amenities lacking

Categories

Cleanliness
8.14
Generally clean but some reviews mention issues with amenities like the refrigerator.
Service
9.11
Staff were consistently described as friendly and helpful.
Location
9.15
Proximity to Stanford and other highlights was frequently praised.
Room Quality
8.6
Rooms were generally described as spacious and well-maintained, though some issues were noted.
Amenities
8.13
Standard amenities were adequate, but some guests noted missing items like microwaves.
Value for Money
8.59
Overall considered reasonable for the services and experience provided.
Food and Beverage
7.64
Some negative experiences with restaurant service and food quality.
Overall Experience
8.61
Mixed experiences but generally positive, with most guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Resort-like Oasis with Convenient Location
Located just 5 minutes from Stanford University and Central Palo Alto, Sheraton Palo Alto Hotel offers a tranquil escape with its outdoor pool and lush gardens. The property's koi ponds, water fountains, and tropical plants create a serene atmosphere for guests to enjoy.

Luxurious Amenities and Dining Options
Indulge in comfort with guest rooms featuring modern amenities like a 42-inch flat-screen TV, plush robes, and deluxe bath products. The on-site dining options at the Poolside Grill and Cardinal Club Lounge offer a delightful culinary experience with a touch of Californian flair.

Convenience and Leisure Combined
Stay productive at the business center, stay active at the fitness center, or simply unwind by the pool. With easy access to attractions like California's Great American Amusement Park and Levi’s Stadium, Sheraton Palo Alto Hotel is the perfect choice for your next stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 729 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
B
Barbara • family_with_children • gt
7
Cons:

Primero soy dueña de propiedad en Marriott por lo que en todos los hoteles me dan un upgrade de alguna forma, en este hotel al llegar no encontramos agua en el cuarto, los desayunos no fueron incluidos como en un lounge que siempre me dan y fueron tan pocos días pero el primero regresamos tarde y el cierto no lo habían hecho, para el valor que pagué me pareció incorrecto el servicio.

2026-08-22 • via Nuitee
L
Lorina • couple • us
10
2026-08-18 • via Nuitee
A
Amanda • family_with_children • us
10
2026-08-17 • via Nuitee
M
Mirko • couple • ee
6
2026-08-09 • via Nuitee
Y
Yang • solo_traveller • cn
7
2026-08-09 • via Nuitee
A
Amy • family_with_children • ae
7
2026-08-06 • via Nuitee
M
Maria Fernanda • solo_traveller • br
8
Pros:

Atendimento foi o diferencial.

Cons:

Academia poderia ser maior pelo espaço que o hotel possui. Adorei o quiosque do Starbucks no hotel, embora atendente não estivesse muito entusiasmada.

2026-08-05 • via Nuitee
A
Alma • solo_traveller • us
9
2026-08-04 • via Nuitee
V
Villa • solo_traveller • us
10
Pros:

Comfy room good staff!

2026-08-04 • via Nuitee
Y
Youhong • family_with_children • cn
10
2026-08-03 • via Nuitee
E
Elijah • family_with_children • es
10
2026-07-22 • via Nuitee
E
Elcha • family_with_children • ar
5
Ok too expensive for the service
Pros:

BEd was ok
Staff, specially at de cafeteria rude
The room looks old , tha bathroom was ok
Same staff clean very very misserable

Cons:

Room Cleaning
staff a
The cafeteria should be nicer

2026-07-19 • via Nuitee
T
Timo • couple • de
8
2026-07-19 • via Nuitee
X
Xavier-D • solo_traveller • gb
8
2026-07-16 • via Nuitee
K
KIMKYUNGSOO • extended_group • kr
7
Pros:

샌프란시스코 팔로알토에서 머무는 동안 기대 이상으로 만족스러운 호텔이었습니다. 객실은 깔끔하고 조용해 편안하게 휴식을 취할 수 있었고, 직원들도 친절하게 응대해 주어 머무는 내내 기분이 좋았습니다. 주변에 맛집과 카페가 많고 이동도 편리해 출장이나 여행 모두에 추천할 만한 곳입니다. 다음에 이 지역을 방문하게 된다면 다시 이용하고 싶은 호텔입니다.

Cons:

전반적으로 만족도가 높은 호텔이었습니다. 객실은 깔끔하고 조용했으며 직원들도 친절해 편안하게 머물 수 있었습니다. 위치도 좋아 주변 식당과 카페를 이용하기 편리했습니다. 다만 시설이 아주 최신식이라는 느낌은 아니었고, 일부 편의시설은 규모가 크지 않아 조금 아쉬웠습니다. 하지만 전반적인 관리 상태와 서비스가 좋아 다음에도 방문 의사가 있는 호텔입니다.

2026-07-15 • via Nuitee
M
Maria Luisa • family_with_children • us
8
2026-07-14 • via Nuitee
A
Allison • solo_traveller • us
6
Too loud.
Pros:

Comfy, clean room.

Cons:

So loud. Party in the room next door until midnight and baby crying at 5am. The walls have zero sound proofing. I could hear the neighbor peeing.

2026-07-12 • via Nuitee
T
Teng • solo_traveller • us
8
2026-07-11 • via Nuitee
A
ALON • couple • il
9
2026-07-10 • via Nuitee
T
Tsz Suet • extended_group • hk
8
2026-07-09 • via Nuitee