Sheraton Palo Alto Hotel

Hotels
•
Sheraton
8.5 (742 reviews)
625 El Camino Real , Palo Alto , US
+1 650-328-2800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Cons:
Issues with restaurant service
Some amenities lacking

Categories

Cleanliness
8.14
Generally clean but some reviews mention issues with amenities like the refrigerator.
Service
9.11
Staff were consistently described as friendly and helpful.
Location
9.15
Proximity to Stanford and other highlights was frequently praised.
Room Quality
8.6
Rooms were generally described as spacious and well-maintained, though some issues were noted.
Amenities
8.13
Standard amenities were adequate, but some guests noted missing items like microwaves.
Value for Money
8.59
Overall considered reasonable for the services and experience provided.
Food and Beverage
7.64
Some negative experiences with restaurant service and food quality.
Overall Experience
8.61
Mixed experiences but generally positive, with most guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Resort-like Oasis with Convenient Location
Located just 5 minutes from Stanford University and Central Palo Alto, Sheraton Palo Alto Hotel offers a tranquil escape with its outdoor pool and lush gardens. The property's koi ponds, water fountains, and tropical plants create a serene atmosphere for guests to enjoy.

Luxurious Amenities and Dining Options
Indulge in comfort with guest rooms featuring modern amenities like a 42-inch flat-screen TV, plush robes, and deluxe bath products. The on-site dining options at the Poolside Grill and Cardinal Club Lounge offer a delightful culinary experience with a touch of Californian flair.

Convenience and Leisure Combined
Stay productive at the business center, stay active at the fitness center, or simply unwind by the pool. With easy access to attractions like California's Great American Amusement Park and Levi’s Stadium, Sheraton Palo Alto Hotel is the perfect choice for your next stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 742 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
S
Shawn • solo_traveller • us
10
2026-10-24 • via Nuitee
S
Steve • couple • us
7
If The Westin next door is the same price, I'd recommend the Westin over this
Pros:

The staff is great. They go above and beyond to try to make your stay a good one. The food is delicious. The location is great if you need to do anything at Stanford Hospital or University.

Cons:

In my opinion, The Westin next door is excellent. The Sheraton just isn't quite as nice. Parking at the Sheraton is a bit of a hassle. We had a room right in the center of the complex, so there was no easy place to park without it being a trek to get to the room. The toilet seat would not stay up, so I always had to hold it with one hand while using the toilet. The Westin next door has a hot tub. The Sheraton has no hot tub, although the pool is very nice. Also, if you stay at the Sheraton, you're allowed to use the Westin facilities, which is cool.

2026-10-20 • via Nuitee
L
Lauren • couple • us
10
Pros:

The location was perfect for our reason for travel. The hotel was very nice. Staff was excellent at checking us in. Easy access and parking. Would highly recommend staying here. Our room was very spacious and comfortable.

2026-10-14 • via Nuitee
D
David • couple • us
10
2026-10-13 • via Nuitee
D
Dylan • solo_traveller • us
10
2026-10-12 • via Nuitee
S
Sanae • couple • jp
7
Good stay
Pros:

Location
Cleaniness

Cons:

Room size was a bit smaller

2026-10-07 • via Nuitee
G
Gwyn • couple • us
4
2026-09-17 • via Nuitee
박 • solo_traveller • kr
9
2026-09-15 • via Nuitee
M
Mirela • solo_traveller • at
5
☹️
Pros:

Nothing

Cons:

The windows can‘t be opened, so the air inside the room is of poor quality. Cleaning was irregular, usually after 5 pm :((( my credit card was charged for services I never used. Won’t be recommending this hotel

2026-09-10 • via Nuitee
C
Christine • extended_group • tw
8
2026-09-07 • via Nuitee
V
Vladimir • couple • us
5
Reasonable
Pros:

Location of the hotel is good for those who go to Stanford University - a 25 minutes please walk through the park and you are there. Hotel has very good coffee stand with Starbuck coffee choices. It also has a decent pool but we did not used it.

Cons:

We booked large room with balcony over the swimming pool area but we were told that they are not available and gave us 1st are room with patio instead. It was at the very far corner of the facility in very dark area. We really did not like it and never used the patio : it simply not appealing.

2026-09-02 • via Nuitee
A
Allison • solo_traveller • us
10
2026-09-02 • via Nuitee
S
Song • extended_group • us
9
2026-08-31 • via Nuitee
G
Geoffroy • solo_traveller • fr
7
2026-08-29 • via Nuitee
K
Katheryn • couple • us
8
Would stay here again, but not in the same room.
Pros:

The customer service was great, allowing for late check out and onsite parking after check out. They were very helpful in all ways!

Cons:

Room 1028 should not be a room - it is right on the corner of a major thoroughfare and across the hall from the fitness center. All conversations from the hallway came straight into the room.

2026-08-24 • via Nuitee
L
Lena2122 • couple • gr
9
2026-08-24 • via Nuitee
B
Barbara • family_with_children • gt
7
Cons:

Primero soy dueña de propiedad en Marriott por lo que en todos los hoteles me dan un upgrade de alguna forma, en este hotel al llegar no encontramos agua en el cuarto, los desayunos no fueron incluidos como en un lounge que siempre me dan y fueron tan pocos días pero el primero regresamos tarde y el cierto no lo habían hecho, para el valor que pagué me pareció incorrecto el servicio.

2026-08-22 • via Nuitee
L
Lorina • couple • us
10
2026-08-18 • via Nuitee
A
Amanda • family_with_children • us
10
2026-08-17 • via Nuitee
J
jamesgH7686NK • Business
4
Extremely loud elevator noise
Pros:

I was initially placed in room 2027 and it was barely suitable for occupancy. It was next to the elevators and every minute or two there was a very loud noise—like an angle grinder or rotary saw cutting through concrete—as the elevator machinery operated. I had great difficulty sleeping as a result. I asked the front desk to be moved to another room, and for my second night I was in a room (2015) that was much quieter and far more pleasant. The staff were uniformly friendly and helpful, and I have nothing but positive things to say about their work—but they also indicated that this is a known problem with 2027. Unless the elevator equipment is serviced to reduce the noise, renting out this room is inconsistent with Sheraton's brand image and professed values, and especially with its pricing.

2026-08-09 • via Tripadvisor