Tru By Hilton San Antonio Lackland Sea World

Hotels
•
Tru by Hilton
8.7 (728 reviews)
9911 Ingram Road , San Antonio , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and neat hotel
Great location
Good breakfast options
Cons:
Hard beds
Rude breakfast staff
Surprise parking fees

Categories

Cleanliness
8.68
The hotel was very clean and neat.
Service
8.95
The staff was nice, although there were complaints about some staff members being rude.
Location
9.19
Great location by Sea World.
Room Quality
8.14
The rooms were comfortable, but some had issues like hard beds.
Amenities
8.67
Nice lobby area, but some amenities like a microwave were missing.
Value for Money
8.13
Some extra charges like parking were unexpected.
Food and Beverage
8.88
Breakfast options were varied and well-received, with a standout homemade salsa.
Overall Experience
8.95
Overall, guests expressed satisfaction and would likely stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:21

Property Description

Modern Accommodations

Tru By Hilton San Antonio Lackland Sea World offers stylish and comfortable 3-star accommodations, each equipped with a desk, flat-screen TV, and free WiFi.

Convenient Amenities

Guests can enjoy a daily continental or buffet breakfast, stay active in the on-site fitness centre, and receive assistance from the 24-hour front desk staff for a seamless stay experience.

Nearby Attractions

Located just a short distance from popular attractions such as SeaWorld San Antonio, the Henry B Gonzalez Convention Center, and the River Walk, this hotel provides easy access to the best of San Antonio.

Book your stay at Tru By Hilton San Antonio Lackland Sea World for a delightful and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 728 reviews
Cleanliness: 8.68
Service: 8.95
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
S
Sernec • family_with_children • us
8
Overall a great stay for my son and myself.
Pros:

Comfortable and spacious. Clean

Cons:

The breakfast was confusing on opposite sides of the lobby. Maybe some signage for that or someone directing that.

2026-01-31 • via Nuitee
R
Ramon • family_with_children • us
1
Manager agreed to approve n cancel my reservation at not cost I even have a voicemail she aswell told the booking agency
Pros:

Front personnel very rude manager B says n states one thing yet goes back on her word n doesn’t full fill wat she recently agreed n said

Cons:

The front desk personnel a lady n manager are rude n liars
Also didn’t like how the manager doesn’t get into work tell after lunch when trying to resolve an issue u have to wait tell after midday

2026-01-30 • via Nuitee
C
Charity • couple • us
10
Amazing stay with family!
Pros:

This hotel was in a great location! We were close to a Walmart and Target. There were also a lot of other places and, one restaurant that we feel in love with called 54th Street Snatched Grill! This was amazing!

Cons:

Nothing

2026-01-30 • via Nuitee
R
Rauf • couple • us
10
2026-01-22 • via Nuitee
E
eddie • couple • us
6
2026-01-21 • via Nuitee
K
Kristen • solo_traveller • us
10
2026-01-20 • via Nuitee
J
Joshua • family_with_children • us
7
Pros:

Breakfast was great. Love the lobby area. They have a grill in the back so that's neat.

Cons:

No microwave in room

2026-01-20 • via Nuitee
M
Marisol • couple • us
10
2026-01-19 • via Nuitee
A
Amillious • solo_traveller • us
8
2026-01-19 • via Nuitee
L
Linda • family_with_children • us
10
Pros:

Me gustó el servicio todo limpio

Cons:

Todo fue bueno

2026-01-19 • via Nuitee
M
Michelle • family_with_children • us
7
It was okay
Pros:

The breakfast was great

Cons:

I didn't like that I had to pay to park per night & I asked for room service & it never came

2026-01-19 • via Nuitee
B
brenya • couple • us
10
2026-01-19 • via Nuitee
F
Flor • couple • us
10
2026-01-19 • via Nuitee
S
Santos • family_with_children • us
10
2026-01-19 • via Nuitee
J
Jose • family_with_children • us
10
Pros:

Breakfast was good

2026-01-19 • via Nuitee
D
Doris Eduviguez • family_with_children • us
10
2026-01-19 • via Nuitee
R
Raul • couple • us
10
2026-01-19 • via Nuitee
K
Kamil • family_with_children • pl
7
Cons:

There was no room service through our stay. I needed to contact front desk for maids/towels exchange, there were labels that room service will be everyday

2026-01-12 • via Nuitee
I
Isaac • couple • us
10
2026-01-11 • via Nuitee
A
Amaya • family_with_children • us
5
Cons:

Desayuno
Habitaciones pequeñas
Pocas sillas para bebé y no aptas para niños

2026-01-11 • via Nuitee