Tru By Hilton San Antonio Lackland Sea World

Hotels
•
Tru by Hilton
8.7 (730 reviews)
9911 Ingram Road , San Antonio , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and neat hotel
Great location
Good breakfast options
Cons:
Hard beds
Rude breakfast staff
Surprise parking fees

Categories

Cleanliness
8.68
The hotel was very clean and neat.
Service
8.95
The staff was nice, although there were complaints about some staff members being rude.
Location
9.19
Great location by Sea World.
Room Quality
8.14
The rooms were comfortable, but some had issues like hard beds.
Amenities
8.67
Nice lobby area, but some amenities like a microwave were missing.
Value for Money
8.13
Some extra charges like parking were unexpected.
Food and Beverage
8.88
Breakfast options were varied and well-received, with a standout homemade salsa.
Overall Experience
8.95
Overall, guests expressed satisfaction and would likely stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:21

Property Description

Modern Accommodations

Tru By Hilton San Antonio Lackland Sea World offers stylish and comfortable 3-star accommodations, each equipped with a desk, flat-screen TV, and free WiFi.

Convenient Amenities

Guests can enjoy a daily continental or buffet breakfast, stay active in the on-site fitness centre, and receive assistance from the 24-hour front desk staff for a seamless stay experience.

Nearby Attractions

Located just a short distance from popular attractions such as SeaWorld San Antonio, the Henry B Gonzalez Convention Center, and the River Walk, this hotel provides easy access to the best of San Antonio.

Book your stay at Tru By Hilton San Antonio Lackland Sea World for a delightful and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 730 reviews
Cleanliness: 8.68
Service: 8.95
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
R
Randy • family_with_children • us
5
The only friendly person working up from was the guy at night. Very rude ladies working up front and overly priced with
Pros:

I liked the location. Close to lots of stores, mainly the Air Force base location it was close too.

Cons:

Rooms dirty, bathrooms dirty, blinds are all broken and hardly can raise them up. They looked like trash

2026-04-04 • via Nuitee
C
Catherine • couple • us
8
2026-04-02 • via Nuitee
J
Joseph • couple • us
10
2026-03-31 • via Nuitee
A
Austin • family_with_children • us
2
Awful I wish my money was returned
Pros:

Location was ok

Cons:

Place smelled of marajuana even on the staff. Roaches in room bathroom had mold in the shower very loud could here neighbors tvs and footsteps

2026-03-30 • via Nuitee
T
Tiffany • family_with_children • us
9
Although all the front staff were nice, Franklin went above and beyond to make sure we were taken care of and was very a
Pros:

The property was clean and you always see someone cleaning on a regular basis. That being said the pool could use a little more attention.

Cons:

I like the breakfast and they offered something different each day, the time ended a bit early for someone that is on vacation and wanted to sleep in a bit

2026-03-29 • via Nuitee
B
Brianna • solo_traveller • us
10
I will always stay here, never a bad experience!
Pros:

Friendly and clean!

Cons:

Everything was wonderful!

2026-03-24 • via Nuitee
E
Evelyn • family_with_children • us
9
2026-03-24 • via Nuitee
J
Juan • family_with_children • us
1
Never stay there again
Pros:

Only the location

Cons:

They never clean the room floor had do the beds and the pool had a lot of Clorox

2026-03-23 • via Nuitee
K
Kim • couple • us
10
2026-03-18 • via Nuitee
Y
Yazmin • extended_group • us
8
Pros:

Everything was good

Cons:

I didn't like that one your employees make me way for 3min before check in while another person came after me, and he check him in and not let him way the 3min. Then he told me that their no rooms available yet but he check in a guess.

2026-03-17 • via Nuitee
B
Brenda • family_with_children • us
9
Pros:

Location, breakfast.

Cons:

Housekeeping is every other day unless you request it. I had requested additional items for my room around 10 am left the hotel came back around 6 pm and the items had not been delivered had to go ask again for them. Staff was not always easily available at the front desk. The mattress was very firm.

2026-03-16 • via Nuitee
T
Tasha • family_with_children • us
10
2026-03-16 • via Nuitee
A
Atencio • family_with_children • pa
10
Me gustó
Pros:

Muy cómodo

Cons:

Poco estacionamiento para los autos

2026-03-15 • via Nuitee
M
Mark • family_with_children • us
1
Pros:

It was clean

Cons:

Dog barking at 3am then baby was crying for about 1hour then some alarm went off in our room not much sleep then charge $13,50 3 days in row for something I never purchase we didn't even eat your breakfast

2026-03-14 • via Nuitee
E
Edith • solo_traveller • us
10
2026-03-10 • via Nuitee
W
Wentling • solo_traveller • us
4
Cops were at the building everyday we were staying, beds were itchy and dirty, bathroom could be cleaner too, ac definit
Pros:

The staff were kind

2026-03-07 • via Nuitee
S
Smith • couple • us
9
Pros:

The room was really nice and staff was helpful and pleasant.

Cons:

No microwave in the room and had to go downstairs to warm up my food.

2026-03-05 • via Nuitee
G
Gabriela • solo_traveller • us
1
No me buelvo a quedar en esa linia de hoteles
Pros:

Nothing

Cons:

Estaba muy sucia no linpian los cuartos auque les pidas que los linpien

2026-03-02 • via Nuitee
R
Rhonda • extended_group • us
8
2026-03-02 • via Nuitee
N
Nhi-Vivian • couple • us
10
Good
Pros:

Sarah the supervisor help accommodate us after we called and talked to booking.com

Cons:

Bed was hard

2026-03-02 • via Nuitee