The Westin Cleveland Downtown

Hotels
•
Westin
8.4 (874 reviews)
777 Saint Clair Avenue NE , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High food prices
Amenities lacking

Categories

Cleanliness
7.7
The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.
Service
9.4
The staff was friendly and accommodating, with a quick check-in process.
Location
9.7
Centrally located and walkable to many attractions, which received positive remarks.
Room Quality
8.2
The room was run down and not up to expected standards for a Westin.
Amenities
7.7
Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.
Value for Money
8.7
Perceived as overpriced, especially given the state of the room and amenities.
Food and Beverage
6.7
Negative feedback on the food quality, especially for breakfast, indicating poor value.
Overall Experience
9.1
Mixed feelings overall, with some positives overshadowed by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Accommodations
Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

Convenient Facilities
Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

Prime Location
Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.4
Based on 874 reviews
Cleanliness: 7.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 9.1
J
Jennifer • solo_traveller • us
7
Cons:

No continental breakfast. No pool. No microwave in room or refrigerator. Hotel just a block away was cheaper and included breakfast, 2 cocktails at bar and a pool.

2026-02-12 • via Nuitee
C
christina • family_with_children • us
6
2026-02-10 • via Nuitee
B
buck • couple • us
10
Pros:

vibes

2026-02-10 • via Nuitee
J
Jane • family_with_children • us
10
2026-02-09 • via Nuitee
C
Christopher • couple • us
6
Stayed 2 nights, check in was okay but they charged $100 for incidentals and I still have not received the money back. P
Pros:

Great location, but parking was a nightmare and super expensive. Over $100 for 2 nights. No other options available during winter.

Cons:

Couch had a tear in the front cushion, for the price I’d expect better quality. There was no included breakfast, again for the price I’d expect there to be.

2026-01-25 • via Nuitee
W
William • solo_traveller • us
10
2026-01-24 • via Nuitee
B
Brian • family_with_children • us
5
Pros:

Hotel was decent.

Cons:

Room had mold, loud and could hear elevators all night, ease of checking in and out was less than competition. Pillow cases were rough especially compared to rest of bedding.

2026-01-24 • via Nuitee
R
Rachel • couple • us
7
Nice stay, beautiful view and room. But unexplainable $100 charge after checkout has me very upset.
Pros:

Location was good.

Cons:

That our bill was $100 more than it said it would be when we booked it. After checkout a $100 charge showed up on my credit card while I was still in the lobby and the same person I had just checked out with couldn't explain it!

2026-01-23 • via Nuitee
C
Candyce • couple • us
10
2026-01-20 • via Nuitee
D
Daniel • family_with_children • us
9
Would stay here again
Pros:

Clean & comfortable

Cons:

Room was expensive

2026-01-20 • via Nuitee
G
Garrett • couple • us
8
2026-01-20 • via Nuitee
L
Lovely • family_with_children • us
10
Very comfortable stay
Pros:

N/a

Cons:

N/a

2026-01-19 • via Nuitee
A
Anthony • solo_traveller • au
2
Wouldn't stay here again and it wasn't a great experience with Westin
Pros:

Nothing really

Cons:

Lack of air conditioning, the room wasn't clean, and my bed was unmade when I arrived

2026-01-19 • via Nuitee
R
Ryan • couple • us
10
2026-01-19 • via Nuitee
J
Jason • couple • us
1
Cons:

That you double charged me I paid through booking.com and then you charged me again so instead of paying 351 for my room I ended out being charged 700 for my room after telling the check out clerk and calling still got double charged

2026-01-19 • via Nuitee
M
Mike • couple • us
8
Great stay
Pros:

Clean
The gentleman that welcomed everyone & gave an encouragement to each person for their day, was awesome to hear. Lady that did our free breakfast was a delight.

Cons:

Bed horrible husband & I didn’t care. Our backs were hurting.

2026-01-19 • via Nuitee
K
Keith • couple • us
9
2026-01-19 • via Nuitee
D
Daniel • family_with_children • us
9
2026-01-19 • via Nuitee
A
Alexandra • couple • de
1
Dangerous
Cons:

While the stay started well, the final night was a nightmare. After 11 p.m., disruptive guests in an adjoining room caused significant disturbance. They pushed on the connecting door, attempted to enter our room, and retaliated with loud music when we reported them. Repeated calls to reception failed, and the security response was dismissive and ineffective. We felt unsafe and couldn’t sleep until we were finally moved to another room around 3 a.m.

I reported this serious matter to the hotel manager, who dismissed it and redirected me to Booking.com. Unfortunately, I’ve encountered similar situations before and know that Booking.com often deflects responsibility to hotels so there is no reason to waste my time now and fail for a compensation in a cultured and common way because it always ends in 0$ refund. However, as the booking platform profiting from these stays, you share accountability for guest experiences just fyi.

I am requesting a refund for the last night due to the stress and danger we endured. Please address this matter promptly.

2026-01-19 • via Nuitee
A
Anna • solo_traveller • us
10
Pros:

Really great staff. I didn’t catch his name, but he worked in the mornings and called everyone “my friend” and addressed everyone who came through the lobby telling them to have a good day, good weekend, etc. He was just a gem! The room was beautiful, clean, and had just enough space for me to spread out.

2026-01-19 • via Nuitee