Sheraton Suites Akron Cuyahoga Falls

Old furniture and unfriendly stuff on the check in. We changed the room twice. We asked for a room to the other side of the street. We got one the next day, but the AC was not working. We booked for 3 nights, but left after the first night.

I felt racism

The main restaurant dining room closed on Sunday pm....only bar seating available and short staffed.

Also, pool had wig hairs and water was very cloudy
Some.places online say hot tub but it was closed out couple years ago

The room was very clean but the fixtures are outdated. They needed to be upgraded many years ago. Particularly in the bathroom.

I would not recommend Breakfast.

Housekeeping needs training or to be overseen.
Room was not that clean. Sheets looked a mess and floors in the bathroom were definitely NOT mopped between visitors.

Requested water view but unless you are on first floor you can’t see it
Also water view is actually next to very loud highway !

N/A

We don't recommend this hotel at all.
Housekeeping and maintenance very bad.
My daughter got a blanket completely filled with dark mold, absolutely disgusting and unhealthy, and worse than that when we asked to changed it they did it but left the filthy one in the floor in the middle of the room.
Disgusting.
We will not came again.

We arrived at approximately 12:30 a.m. with a valid reservation, only to find the front desk unattended for an extended period of time. After waiting and attempting to locate an employee behind the counter area, a front desk staff member named Mike suddenly approached us in an aggressive and confrontational manner.

Rather than assisting us professionally, the employee became hostile, accused us of wrongdoing for attempting to locate hotel staff, and ultimately refused to honor our reservation. We were then ordered to leave the property in the middle of the night, and the police were called despite the fact that we were paying guests attempting to check into a confirmed reservation.

Being turned out onto the street after midnight with no accommodation — particularly after being treated aggressively by hotel staff — was one of the worst experiences my family has had, and we've lived all over the world.. I also believe that if both my wife and I had been White, we would've received a different reception. Mike wouldn't even look at my wife, who is Latina, during an extended exchange.

This was NOT an isolated incident. The three cops who showed up after Mike called the police (wasting taxpayer dollars) were very nice, but said they couldn't do anything to force the Sheraton to honor our reservation and admit us. They rolled their eyes and told us that Mike does this on a frequent basis. HOW IS SHERATON ALLOWING THIS TO HAPPEN?

Had paid on booking.com. Told the girl behind desk. She claimed she needed my card for incidentals and ended up charging me full price plus another 60. Once I brought it to her attention, the man working with her assured me he would fix it. Still not fixed yet.

Having just spent 2 months bedridden I searched for a place with a hot tub and a swimming pool. Looks like the hot tub had been boarded up for years. The sauna was also out of order, the only thing that could have made swimming in the cold pool tolerable. The furnace in the room blew cold air at my bed all night long even though I had it turned up to 80°. The coffee in the room was horrendous in the morning. When I sat down on the toilet and heard a splash, I realized that the water level in the toilet was a couple only a few inches from the seat. Absolutely freaking disgusting. It looks like a toilet made for a 6-year-old. For the more than $250 bill for the night and $50 meal I had choices. I will certainly never make this mistake again