Courtland Grand Hotel, Trademark Collection by Wyndham former Sheraton Atlanta

Hotels
•
Trademark
6.9 (6159 reviews)
165 Courtland Street , Atlanta , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor room quality
Value for money concerns
Service issues with maintenance

Categories

Cleanliness
4.9
Multiple guests reported room cleanliness issues including damp smells and potential bed bugs.
Service
8.9
Generally positive experiences with staff, noted for being polite and accommodating where possible.
Location
8.9
Well-located close to restaurants and activities.
Room Quality
5.9
Inconsistent room conditions; issues included poor heating, maintenance problems, and reports of bugs.
Amenities
6.4
Amenities provided, but some guests found them lacking in quality and availability.
Value for Money
5.9
Many guests felt unsatisfied with the value given the state of the facilities and hidden fees.
Food and Beverage
7.4
Food was acceptable but consistency in breakfast quality raised concerns.
Overall Experience
6.9
Mixed experiences; while some enjoyed their stay, many faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:06

Property Description

Luxurious Amenities

This Courtland Grand Hotel, Trademark Collection by Wyndham offers a luxurious experience with a garden courtyard pool topped by a retractable glass atrium ceiling. Guests can unwind on lounge chairs or make use of the 24-hour fitness center equipped with top-of-the-line exercise machines and yoga equipment.

Culinary Delights

Indulge in a culinary journey at Fandangles restaurant, serving Southern Cuisine with a European twist. For a quick bite, Collage offers a casual breakfast experience. Don't miss the opportunity to enjoy a buffet breakfast for a fee, ensuring a delightful start to your day.

Convenient Location

Situated just minutes away from major attractions like the Georgia Aquarium and Peachtree Center MARTA Station, this hotel provides easy access to the best of Atlanta. With modern rooms featuring amenities like flat-screen TVs and Starbucks Coffee, your stay at Courtland Grand Hotel will be both comfortable and memorable.

Book your stay at Courtland Grand Hotel, Trademark Collection by Wyndham for an unforgettable experience in Atlanta.

Important information:

Each guest must present a valid photo ID and credit card upon check-in.

The name on the credit card presented at check-in must to match the name on the driver's license /ID.

The credit card used to book must be presented at check-in.

Please contact the hotel for additional details.

The hotel charges a handling fee for each package received, sent, or held. Contact the hotel to confirm package fees and restrictions.

Guests must be at least 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

6.9
Based on 6159 reviews
Cleanliness: 4.9
Service: 8.9
Location: 8.9
Room Quality: 5.9
Amenities: 6.4
Value for Money: 5.9
Food and Beverage: 7.4
Overall Experience: 6.9
A
Andrea • family_with_children • us
7
Hire more people!
Pros:

Felt safe & pool area was great & they do a lot to keep it cleaned.

Cons:

Restaurant inside was HORRIBLE! Not enough staff so if you wanted to grab a quick drink its nearly impossible, the bartenders couldn’t even make a simple margarita!!! Valet was terrible, pay $60 a night but have to wait almost an hour to receive your vehicle & also had to wait in line for 20 mins just for someone to arrive at the valet window to even take your ticket slip.

2026-04-19 • via Nuitee
D
Dinara • family_with_children • kz
10
2026-04-14 • via Nuitee
H
Harold • solo_traveller • us
9
2026-04-13 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Hotel typowo konferencyjno-biznesowy. Polecam.
2026-04-13 • via Nuitee
P
Peter • couple • us
10
2026-04-12 • via Nuitee
H
hcsradek • extended_group • pl
1
We thought the bad reviews were exaggerated. They were not.
Pros:

This is part of negative feedback - it is so long that it does not fit into one box:

When I booked this hotel and saw the low ratings on Booking.com, I assumed some of the reviews were a bit dramatic. After all, we’re not people who demand luxury — we’ve stayed in hostels in Berlin, unranked hotels in the Philippines, and roadside motels without any complaints. We know what “basic” looks like. Still, this turned out to be one of the worst hotel experiences we’ve had. Frankly, we expected much more when booking a “Grand” hotel in the city center.

The main issue is simple: the staff just don’t seem to care. We had reserved a third bed (the sofa), but there was no pillow, sheet, or blanket in the room, and the mattress was still wrapped in plastic like a brand-new purchase. I asked the front desk to bring bedding and make the third bed as per the reservation. When we returned, there was indeed an extra sheet in the room — mission accomplished, apparently. I then had the pleasure of explaining what the phrase “make the bed” means.

According to the hotel rules, rooms are cleaned every third day. We stayed five nights, which — mathematically speaking — should have resulted in at least one cleaning. It did not. To make things even more interesting, there is no “Please make up the room” sign provided, so guests can’t even attempt to request it.

Cons:

The negative feedback continued:

We booked with breakfast included, yet staff repeatedly told us we had to pay for it. Only on the fourth day did we finally convince them it was already covered. Getting the charges reversed required three separate conversations and a surprising amount of persistence. One breakfast we skipped entirely because we assumed we’d be charged anyway — which felt like the safest financial strategy at the time.

As for the breakfast itself: let’s say expectations were successfully managed by keeping them very low. Some dishes were not particularly clean, which added an element of adventure to the dining experience.

The infrastructure feels like the hotel was once very modern — possibly in the 1970s — and has been carefully preserved in that exact condition ever since. Elevators are old, and bathroom doors either refuse to close or require the strength and determination of a gym workout to operate.

Our room was supposedly one of the finest apartments, but none of the windows opened, so the air became stuffy. There was also a cable running under the carpet that you could clearly feel when walking — apparently the shortest path between two points is straight through the guest’s comfort. Around the mini-fridge, the carpet was constantly wet and sticky. I never did determine whether the source was the fridge or the air conditioning, both conveniently located in the same area.

Overall, if you enjoy small daily puzzles, low expectations, and opportunities to practice patience, this hotel might be for you. If not, you may want to keep scrolling.

2026-04-12 • via Nuitee
S
Seth • couple • us
7
No way to communicate and get invoice for stay
Pros:

Location

Cons:

I have contacted this property to receive an invoice of the stay multiple times through their email, phone number, and booking.com but they are not answering. The phone calls goes to automated bot and after recording a voicemail you get no response back

2026-04-12 • via Nuitee
J
Johnson • couple • us
8
2026-04-11 • via Nuitee
D
davionte • couple • us
10
2026-04-09 • via Nuitee
A
ARUN • family_with_children • dk
4
2026-04-08 • via Nuitee
P
Pedro • couple • pr
6
It was OK. I don't mind that the hotel is tired in some areas but dont expect a Grand Hotel either.
Pros:

Staff was good. Hotel looks clean but tired in some areas. But overall, i think it was clean. Breakfast was good and includes lots of things. Location is relatively good but in a less crowded area of downtown.

Cons:

Got stuck out of the room for 20 minutes until service changed a door battery. The employees at the breakfast area never received the indication that i had free breakfast with genius level 2 but they never complained after showing them my reservation and status. But they asked me 3 times and even came with a receipt to my table once. Not sure how they inform of my booking inclusions. They charge you $25 per night stay and then give you a $10 coupon to use on the Starbucks inside the hotel. The voucher is not good for alcohol, and they charge you airport prices for anything. We had to wait 2 days to get our vouchers as they were printing them apparently. Location is relatively good but you need to walk a hill up and down to get to the millennium park etc. Our room was also next to an area that employees used constantly at 7am.

2026-04-08 • via Nuitee
O
Orsolya • solo_traveller • hu
10
2026-04-08 • via Nuitee
M
MILDRED • family_with_children • us
7
Cons:

They turned off the A/C and only the heater started working at 10... when the checkout said 11.

2026-04-08 • via Nuitee
A
Alisa • solo_traveller • us
10
2026-04-08 • via Nuitee
S
STEPHEN • solo_traveller • us
10
EXCELLENT LOCATION
Pros:

Professional Staff

Cons:

All was well

2026-04-07 • via Nuitee
S
Schwanda • family_with_children • us
10
2026-04-07 • via Nuitee
D
Don • couple • us
8
2026-04-07 • via Nuitee
M
Monica • couple • us
9
First timers to Atlanta…we will be back
Pros:

Great location. Walking distance to great restaurants. And short walk to Mercedes Benz Park. Hotel and its surroundings was beautiful

Cons:

The electrical outlet in bathroom didn’t work.

2026-04-06 • via Nuitee
D
Diliana • couple • us
10
2026-04-06 • via Nuitee
D
Dayshus • family_with_children • us
10
2026-04-06 • via Nuitee