Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Cons:
Poor Service
Overpriced

Categories

Cleanliness
8.26
Concerns raised about cleanliness and management's attitude towards guest complaints.
Service
9.23
Mixed feedback; some staff were polite, but overall service quality was perceived as declining.
Location
10
Frequently praised for its great location.
Room Quality
9.77
Room quality is average; satisfactory but not exceptional.
Amenities
8.72
Amenities available but not deemed worth the high price.
Value for Money
7.25
Considered overpriced with better alternatives in the area.
Food and Beverage
8.71
Food was acceptable but not worth the price.
Overall Experience
9.26
Overall experience is mixed due to high costs and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:30

Property Description

Luxury and Convenience at Yokohama Bay Sheraton Hotel and Towers

Indulgent Amenities: Enjoy the indoor swimming pool, beauty salon, and free in-room Wi-Fi during your stay.

Dining Delights: Choose from 6 dining options and a bar, offering a variety of cuisines including Japanese Kaiseki and authentic Chinese dishes.

Prime Location: Just a minute's walk from JR Yokohama Train Station, with easy access to Haneda Airport, Yokohama Chinatown, and Minatomirai area.

Book your stay at Yokohama Bay Sheraton Hotel and Towers for a luxurious and memorable experience!

Important information:

Please contact the hotel directly for the timetable of the property's shuttle service to Haneda Airport.

Deposit Policy: The full amount of the reservation will be charged by 7 days before check-in.

Early check-in must be requested in advance, and is subject to availability. Additional charges may apply.

Guests under 20 years old cannot access the hotel's swimming pool.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 294 reviews
Cleanliness: 8.26
Service: 9.23
Location: 10
Room Quality: 9.77
Amenities: 8.72
Value for Money: 7.25
Food and Beverage: 8.71
Overall Experience: 9.26
D
Darryl • solo_traveller • us
6
Bellman was not pleasant when addressing Yamato luggage transfer from hotel to haneda airport
Pros:

The staff allowed me to check in earlier but I was dissapointed in the location of my room.

Cons:

Overrated before and marveled at the view and I know you can’t always get a great view but room 1729 is all the way at the end of the corridor w/ a disappointed boew.

2026-01-29 • via Nuitee
I
Ito • couple • jp
10
2026-01-26 • via Nuitee
H
HANA • couple • jp
10
2026-01-22 • via Nuitee
S
Sachiko • solo_traveller • jp
9
リラックス
Pros:

室内が清潔で、広さも十分で快適でした。ロケーションも良かったです。

Cons:

ミニバーのコーヒーは、複数個あると良いと思いました

2026-01-21 • via Nuitee
O
Osamu • couple • jp
9
2026-01-21 • via Nuitee
L
Louise • couple • us
9
I would stay there again
Pros:

Location, breakfast, helpful staff

2026-01-20 • via Nuitee
H
Hayami • extended_group • jp
10
ありがとうございました
Pros:

・お部屋の広さ
・ご丁寧なご対応をしてくださいましたスタッフの方々

Cons:

・海外のシェラトンと比較して、朝食のバリーエーションが少ない
・スタッフの方々のご対応が素晴らしい方々と少数のそうでない方の格差があること
・Interior decorations

2026-01-19 • via Nuitee
N
Naoko • family_with_children • jp
10
良い思い出
Pros:

ラグジュアリー感

Cons:

なし

2026-01-19 • via Nuitee
M
Mizuho • family_with_children • jp
10
ほっこりゆっくり
Pros:

眺望と朝食

Cons:

動線がわかりにくい。

2026-01-19 • via Nuitee
N
NAMI • family_with_children • jp
7
駅近便利感謝最高
Pros:

清潔感もあり、スタッフの対応も良かったです。
朝食美味しかったです

Cons:

足が寝る時に冷えてしまい、部屋着にズボンを追加して欲しかった

2026-01-19 • via Nuitee
ワラビ • couple • jp
10
Wonderful room with grate views 😍
Pros:

Best place🥰🙏in Yokohama

2026-01-16 • via Nuitee
R
RUMI • solo_traveller • jp
7
友達が宿泊していたので同じホテルを選びました。ひとりならもう少しリーズナブルなホテルにしたかもしれません。
Pros:

利便性
横浜駅直結

Cons:

古くて臭いが気になりました。
朝食のバフェが物足りない

2026-01-15 • via Nuitee
タカシ • couple • jp
7
2026-01-15 • via Nuitee
A
AYUMI • solo_traveller • jp
10
一生忘れません、ありがとうございます。
Pros:

世界のシェラトンさんは、本当に素晴らしくて何も悪い点が見当たりませんでした。

フロントの方やレストランの方、お掃除の方、皆様、マインドが素晴らしく、心から尊敬しています。

Cons:

必死で考えても、ありません。

2026-01-13 • via Nuitee
S
Satoko • family_with_children • jp
10
Pros:

宿泊の理由に合わせて、様々にご配慮いただきました。あたたかいお心遣いありがとうございました。

2026-01-11 • via Nuitee
M
mehdi • family_with_children • jp
3
unlike most of the five stars hotel’s which executive lounge operate all they long and and meals an
Pros:

The rooms and beds were good , clean and. comfortable

Cons:

The Executive lounge, arrangement and meals and drinks were very bad

2026-01-08 • via Nuitee
H
hiroe • solo_traveller • jp
6
もっと高級感を期待していたが，普通でがっかり。
Pros:

古いが重厚感はあった。スタッフさんは感じが良い。

Cons:

値段の割にお部屋が狭い。
ブュッフェも値段の割に品数が少ない。

2026-01-04 • via Nuitee
R
Rahul • family_with_children • nz
10
2026-01-04 • via Nuitee
M
Maria Lourdes • family_with_children • ph
9
Pros:

The place is very convenient to get to other places. The place is also clean and well maintained.

2026-01-03 • via Nuitee
O
Osamu • couple • jp
9
2025-12-26 • via Nuitee