Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Cons:
Poor Service
Overpriced

Categories

Cleanliness
8.26
Concerns raised about cleanliness and management's attitude towards guest complaints.
Service
9.23
Mixed feedback; some staff were polite, but overall service quality was perceived as declining.
Location
10
Frequently praised for its great location.
Room Quality
9.77
Room quality is average; satisfactory but not exceptional.
Amenities
8.72
Amenities available but not deemed worth the high price.
Value for Money
7.25
Considered overpriced with better alternatives in the area.
Food and Beverage
8.71
Food was acceptable but not worth the price.
Overall Experience
9.26
Overall experience is mixed due to high costs and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:30

Property Description

Luxury and Convenience at Yokohama Bay Sheraton Hotel and Towers

Indulgent Amenities: Enjoy the indoor swimming pool, beauty salon, and free in-room Wi-Fi during your stay.

Dining Delights: Choose from 6 dining options and a bar, offering a variety of cuisines including Japanese Kaiseki and authentic Chinese dishes.

Prime Location: Just a minute's walk from JR Yokohama Train Station, with easy access to Haneda Airport, Yokohama Chinatown, and Minatomirai area.

Book your stay at Yokohama Bay Sheraton Hotel and Towers for a luxurious and memorable experience!

Important information:

Please contact the hotel directly for the timetable of the property's shuttle service to Haneda Airport.

Deposit Policy: The full amount of the reservation will be charged by 7 days before check-in.

Early check-in must be requested in advance, and is subject to availability. Additional charges may apply.

Guests under 20 years old cannot access the hotel's swimming pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Guest Reviews

8.9
Based on 356 reviews
Cleanliness: 8.26
Service: 9.23
Location: 10
Room Quality: 9.77
Amenities: 8.72
Value for Money: 7.25
Food and Beverage: 8.71
Overall Experience: 9.26
W
Wei-hsuan • extended_group • tw
9
2026-08-20 • via Nuitee
R
rdabca • Family • Red Deer, Alberta
8
One Night Before Cruise
Pros:

We enjoyed our one night at the Yokohama Bay Sheraton. Our room was spacious and we appreciated the third bed that was brought in that our room easily accommodated. The Executive Lounge on the second floor was lovely with nice evening snacks and good breakfast in the morning. We appreciated the convenient access to the train station and the extensive underground shopping mall with many interesting shops including the impressive Takashimaya Department store. The hotel is a short taxi ride to the Cruise Port.

2026-08-16 • via Tripadvisor
N
NUIKO • couple • jp
9
安心のブランド
Pros:

立地　アクセス

Cons:

特になし

2026-08-16 • via Nuitee
K
KOHNO • couple • jp
8
良かった。
Pros:

駅近いところ。

Cons:

特になし。

2026-08-13 • via Nuitee
N
NAOTAKE • solo_traveller • jp
9
◯
Pros:

利便性がよく朝食も良かった

Cons:

アメニティが中国製なのが嫌だった

2026-08-11 • via Nuitee
M
MIKA • family_with_children • jp
7
リラックスできた
Pros:

地方から行った為電車の乗り継ぎが分からなかったので、尋ねるとすごく丁寧に教えて頂きました。
ベッドがフカフカで良かった！

Cons:

YouTubeなどが見れない。
冷蔵庫の冷えが悪かった

2026-08-11 • via Nuitee
I
Ikegami • couple • jp
10
ゆっくりできました。
Pros:

お部屋が広い

Cons:

コンセントが少ない

2026-08-08 • via Nuitee
B
Brent • solo_traveller • kr
7
2026-08-07 • via Nuitee
A
amafrimpomaao • Solo travel • London, England
6
Lovely hotel in close proximity to the centre.
Pros:

I booked it for my first few days in Japan. It was very far from the airport. The hotel was nice but not modern, however the rooms and bathrooms were spacious. Breakfast was okay and I had dinner at their top floor restaurant. It was okay. The staff were nice but I struggled communicating with them in English. I would stay here again because of proximity to the centre and the train station is across from the hotel and can be accessed from the basement.

2026-07-27 • via Tripadvisor
C
Chiaki • solo_traveller • jp
8
Pros:

ベッドがふかふかで気持ち良く眠れました。

2026-07-24 • via Nuitee
S
Szu-Yu • family_with_children • tw
9
2026-07-21 • via Nuitee
W
Wander52905906352 • Friends getaway
10
Warm welcome and best location
Pros:

We received a very warm welcome from the concierge team and enjoyed a seamless check-in experience with Rana. Their professionalism and hospitality made us feel truly welcome. We had a wonderful stay and a great overall experience.

2026-07-14 • via Tripadvisor
T
Tung Yi • family_with_children • tw
10
Pros:

乾淨整齊

Cons:

無

2026-07-14 • via Nuitee
Y
YOUICHI • solo_traveller • jp
8
快適
Pros:

フレンチレストラン
横浜駅から地下直結でのアクセス

Cons:

特に無し

2026-07-05 • via Nuitee
T
TADASUKE • solo_traveller • jp
5
Pros:

スタッフさん達の対応は素晴らしい
駅近で交通の便は助かりました

Cons:

BARが喫煙可能なこと。この時代禁煙にしてほしい。

2026-06-29 • via Nuitee
N
Naomi • couple • jp
9
2026-06-25 • via Nuitee
岩島 • solo_traveller • jp
8
Pros:

清潔、駅に近い

Cons:

価格が高い

2026-06-24 • via Nuitee
J
jun • solo_traveller • cn
6
2026-06-15 • via Nuitee
A
Adrian GuanHow • couple • sg
6
Ok airport hotel to catch early flight
Pros:

In terminal 3. Easy assess for early flight

Cons:

Room very small

2026-06-10 • via Nuitee
S
songk985 • Business
2
Not for people who like good service
Pros:

Not good experience.
Really pricey for an outdated room.
Particularly poor food quality for such expensive menus.
I don't think location is as good as other 3 star hotels nearby

2026-06-02 • via Tripadvisor