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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Wheelchair accessible
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Kid meals
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Outdoor furniture
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Wine/champagne
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Stunning Views
Rydges Rotorua, nestled on the edge of the Redwoods forest, offers a picturesque setting overlooking the renowned Whakarewarewa Geothermal Reserve and Historical Village. The air-conditioned rooms boast modern design, cable TV, and complimentary movie channels.
Adventure Facilities and Family-Friendly Amenities
Guests can indulge in the year-round geothermally heated swimming pool with hot tubs and make use of the purpose-built mountain bike washing facility. Families will appreciate the free stay and dining for kids under 12, the Very Important Kids program, and the Play Zone equipped with various entertainment options.
Culinary Excellence and Dining Experience
Chapman’s Restaurant and Bar, an award-winning establishment, offers an exquisite dining experience with an à la carte menu and buffet featuring fresh local ingredients.
Book your stay at Rydges Rotorua now and create unforgettable memories amidst nature's beauty and luxury amenities.
* Please note that a 2% surcharge applies for payments made with credit card.
*Please note up to 2 children under 12 eat free when dining in Chapmans Restaurant with a paying adult and when ordering from the kids menu or buffet. You can request your preferred bedding configuration in the Special Requests Box at the time of booking.
* For group bookings of more than 10 rooms / guests, different policies and procedures may apply. For further information please contact the property in advance using the contact details found on the booking confirmation.
* If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Guest Reviews
Not a lot
Run down, dirty, changing room by pools smells, kids area looks like it hasn’t had a deep clean in forever. Our room wasn’t serviced at all.
Kids are free to stay. We love the swimming pool and the Family zone. Is in the Handy location close to town not that far away. The hotel next to one of the signature tourist attractions. If you like mountain biking this is definitely the place to stay. We are happy to stay here again.
The mattress was not as comfortable as we thought; but we’re happy with the room Service the cleaning Nurse of the hotel room as well as the friendly Staff.
Great facilities for the kids, they felt right at home and happy to walk around facilities by themselves.
It's our first of two nights here, and after a week on the road for work, I was really looking forward to relaxing in the hot pools. I have fond memories of bringing my family here over many school holidays, so I was excited to return.
Unfortunately, the pools looks like they haven't been updated in years. One of the jacuzzis wasn't working, even after I mentioned it to staff twice. During the school holidays the place is very busy, so having only one jacuzzi operating made it overcrowded. The working jacuzzi was cracked, and the entire pool area looked tired and in need of refurbishment.
On a positive note, the reception staff were excellent. The young woman who checked me in was friendly, welcoming, and professional. Our room is comfortable, clean, and overlooks the pools, which is lovely.
The restaurant, however, was very disappointing. The food looked nothing like the photos online. Just before 7pm when we went down for dinner, around half the buffet dishes were empty or needing filling. . There was only one roast meat available (pork), and the potatoes in the curry looked like leftover roast potatoes from the previous night's dinner. Most of the desserts had run out and weren't replenished until I had asked. There was no cutlery available for the deserts and the staff seemed confused or inexperienced.
When I paid for the meal, the restaurant manager asked how it was. I gave him my honest feedback, but instead of listening, he became defensive. Even after I mentioned that I was staying for another night. He responded by saying, "Maybe you should eat somewhere else tomorrow night." I was genuinely shocked by that response. It was unprofessional and completely unacceptable from someone in a management position.
At $65 per person for a inhouse guest, the buffet simply isn't worth the price. Between the poor quality of the food and the restaurant manager's attitude, it was a very disappointing experience. The reception team provided excellent service, but unfortunately the restaurant experience lets the Rydges down....
Great view from our ranch sliders, comfortable bed, friendly staff.
A previous occupant's dental floss thingy was left on the floor in our bathroom; bed was made a if a teenage boy had done it (days 2 and 3). On the first night the wind made an incredibly loud whistling sound - I don't think the ranch sliders were properly sealed - one door was actually off its tracks when we arrived and we had to put it back on. If you didn't get to the buffet early some items had run out.
Beautiful stay and celebrating our Mums birthday. Beautiful
Excellent staff, Kai was AAA+ Birthday Room was onnnnn....Thank you Petra, Jamie and staff.....xxx
We loved our stay at Rydges. It was a great location for us to get round Rotorua. The room was well decorated and very comfortable for our stay. Rydges commitment to the environment was excellent, we really appreciated the offer of $10 credit for each day we didn't use housekeeping.
The pool was very full of kids throughout our stay. As a couple travelling without children we would have appreciated an "adult hour" to be able to make use of the facilities.
Exceptional Buffet Breakfast
Distance from Town Centre and waterfront
The staff was courteous.
The room was cramped with 2 double beds which sadly was not worth the cost per night. The toilet needs a deep clean.
The room was lovely and spacious, beds were very comfortable. Nice and quiet location. Easy to get into city. The breakfast was outstanding, great choice of food. Couldn't have asked for more, as you provided everything. Staff were very friendly and accommodating.
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