Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Old room decor and maintenance
Odor from nearby geyser

Categories

Cleanliness
6.65
Issues with room cleanliness and mold reported.
Service
8.65
Staff received positive comments for friendliness and helpfulness.
Location
8.65
Convenient proximity to attractions, though some complained about odors.
Room Quality
7.65
Rooms described as old, with dated decor and maintenance issues.
Amenities
8.15
Amenities like the pool and breakfast were positively noted, but some facilities were old.
Value for Money
7.15
Disappointment in room value for price paid is highlighted.
Food and Beverage
7.65
Food quality received mixed reviews; generally good but some complaints noted.
Overall Experience
8.65
Overall, the stay was enjoyable despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:18

Property Description

Luxurious Accommodation and Stunning Views

Rydges Rotorua, nestled on the edge of the Redwoods forest, offers a picturesque setting overlooking the renowned Whakarewarewa Geothermal Reserve and Historical Village. The air-conditioned rooms boast modern design, cable TV, and complimentary movie channels.

Adventure Facilities and Family-Friendly Amenities

Guests can indulge in the year-round geothermally heated swimming pool with hot tubs and make use of the purpose-built mountain bike washing facility. Families will appreciate the free stay and dining for kids under 12, the Very Important Kids program, and the Play Zone equipped with various entertainment options.

Culinary Excellence and Dining Experience

Chapman’s Restaurant and Bar, an award-winning establishment, offers an exquisite dining experience with an à la carte menu and buffet featuring fresh local ingredients.

Book your stay at Rydges Rotorua now and create unforgettable memories amidst nature's beauty and luxury amenities.

Important information:

* Please note that a 2% surcharge applies for payments made with credit card.

*Please note up to 2 children under 12 eat free when dining in Chapmans Restaurant with a paying adult and when ordering from the kids menu or buffet. You can request your preferred bedding configuration in the Special Requests Box at the time of booking.

* For group bookings of more than 10 rooms / guests, different policies and procedures may apply. For further information please contact the property in advance using the contact details found on the booking confirmation.

* If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 6310 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 7.15
Food and Beverage: 7.65
Overall Experience: 8.65
I
Iain family_with_children nz
9
2026-04-18 via Nuitee
J
jian family_with_children nz
10
2026-04-17 via Nuitee
N
Nicky family_with_children nz
9
A fun family get away for mountain biking
Pros:

The buffet was great. Play zone was very good we spent a lot of time in it.

Cons:

Could have more space in the bike storage.

2026-04-17 via Nuitee
S
Shane solo_traveller nz
8
Very good
Pros:

Wxcwllent

2026-04-17 via Nuitee
family_with_children nz
10
2026-04-16 via Nuitee
S
Sonam couple nz
10
2026-04-16 via Nuitee
A
Alexander solo_traveller au
10
2026-04-14 via Nuitee
D
Douglas couple ca
2
As a result of the poor room we did not utilize any of the facilities and went elsewhere for meals.
Cons:

It seems as though this hotel chain might utilize a scam to try to get more money for an upgrade. We booked a Room with a Queen sized bed and we were given a room that was a dump, with a view of sheds, etc. Room 119. Ask them for a picture of this room and the view. My wife would not stay in the room and we asked for an upgrade which we were given. They offered us the room that probably was the room we booked for an additional NZ$50 per night and then a room with a geyser view for NZ$70 per night. We chose the geyser view as it was the cleaner room. This type of scam was then attempted to be employed at the Rydges in Christchurch. They even tried to cancel our booking. When I explained our experience in Rotorua, they then gave us a decent room.

2026-04-14 via Nuitee
J
John family_with_children nz
8
Pros:

Everything

Cons:

Nothing

2026-04-14 via Nuitee
G
George family_with_children au
9
2026-04-13 via Nuitee
M
Madonna couple au
10
Pros:

Comfy beds, good buffet breakfast

2026-04-13 via Nuitee
R
Roger couple nz
8
2026-04-13 via Nuitee
K
Kuldip family_with_children gb
8
Pros:

Good location

Cons:

Pool was very small and better catering facilities would be good

2026-04-13 via Nuitee
D
Dave solo_traveller nz
7
Pros:

Lovely big bedroom; very comfortable.

Cons:

Bathroom was dated (shower over bath and shower curtain) and toilet was really dirty especially the area just behind the seat.

2026-04-12 via Nuitee
1
111neila Couples Goole, East Riding of Yorkshire, England
8
Nice for a 4 night stay
Pros:

This hotel is right on the edge of Rotorua & good as base for exploring the area.
It’s very close to Te Puia thermal springs & therefore there’s a bit of a pong, which you get used to eventually.
The hotel has good parking & is easy to find with a decently priced fuel station close by.
The staff here are very helpful & there are decent facilities.
The pool & hot tub at the rear are thermally heated & did look good, but we didn’t use them during our stay.
We did use the bar for drinks & eating on an evening as it was a fair walk into town - substantial portions & good quality.
The room was over the front entrance, so was busy & noisy 24 hours a day. It did keep us awake on occasions.
The bed was very comfy.
There was a fridge & drinks making facilities which were decent & we made good use of them.
The bathroom was lovely & compact with a good strong shower & decent toiletries.
The toilet was a bit close to the wall & anyone really tall might have an issue.

2026-04-11 via Tripadvisor
D
Daniel solo_traveller au
7
Pros:

Location

Cons:

Dated, needs refurbishment

2026-04-11 via Nuitee
J
Jazmine couple nz
10
Loved it
Pros:

Cozy and nice view

Cons:

N/A

2026-04-10 via Nuitee
D
David solo_traveller au
9
Buen hotel para repetir
Pros:

Piscina climatizada para los niños. Buen restaurante

Cons:

Nada, en general todo muy bien

2026-04-10 via Nuitee
N
Nicole family_with_children nz
7
Fun, family holiday.
Pros:

Pool facilities are great

Cons:

Room amenities are a bit lacking (coffee machine was unreliable and coffee not restocked, sensor for lights is set too short etc)

2026-04-10 via Nuitee
F
Fleur family_with_children nz
8
2026-04-10 via Nuitee