Sercotel Ayala Bilbao

Hotels
9.2 (137 reviews)
Canciller Ayala, Bilbao, 48008 , Bilbao , ES
34-946535229

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Pets allowed

Facilities

Health or beauty spa nearby
Express check-out
Fireplace in lobby
Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Lack of amenities
Some noise issues reported

Categories

Cleanliness
9.28
Overall clean rooms noted in multiple reviews.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.79
Centrally located, close to attractions and transport.
Room Quality
9.24
Rooms are described as comfortable, modern, and spacious.
Amenities
8.27
Missing several facilities such as a bar or fitness room.
Value for Money
9.23
Many reviews mentioned the value given the central location and quality.
Food and Beverage
8.78
Positive mentions of breakfast options, though some didn't partake.
Overall Experience
9.25
Overall positive experiences recounted with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Immerse yourself in the vibrant heart of Bilbao at Sercotel Ayala Bilbao, where comfort meets convenience.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Relax by the inviting lobby fireplace or enjoy the convenience of express check-out and 24-hour multilingual assistance.

Gourmet Breakfast
Indulge in a delightful buffet breakfast served on weekdays and weekends. Start your day right, with options designed to fuel your adventures.

Comfortable Accommodations
Unwind in one of our 61 uniquely decorated guest rooms, featuring minibars, flat-screen TVs, and private bathrooms with modern amenities for a refreshing retreat after a day of sightseeing.

Don't miss out on experiencing the best of Bilbao—book your stay at Sercotel Ayala Bilbao today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 137 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.25
K
Kimiya • couple • jp
10
2026-06-27 • via Nuitee
P
Polyvios • solo_traveller • gr
8
2026-06-26 • via Nuitee
M
Mélanie • family_with_children • fr
10
Hébergement calme, moderne, spacieux, très bien placé.
Pros:

Calme, confort, climatisation, accès et localisation. Petit déjeuner extra.

2026-06-26 • via Nuitee
A
Adriana • solo_traveller • ar
10
Una buena opcion en Bilbao
Pros:

Una ubicacion excelente, muy comoda, cercana a todo maximo 15 min caminando. Habitaciones modernas y prolijas, con los aminities necesarios. Siempre muy limpio.
Desayunador pequeño pero muy adecuado, rico y variado.
Personal amable y dispuesto

2026-06-25 • via Nuitee
E
Eleni • couple • cy
10
2026-06-25 • via Nuitee
C
Christina • couple • ch
8
2026-06-25 • via Nuitee
L
Luz Amparo • solo_traveller • es
9
Pros:

atención personal y muy buena ubicación

2026-06-24 • via Nuitee
S
SIMONA-CAMELIA • solo_traveller • ro
10
Comfortable
Pros:

Location, cleaness, quiet, delicious breakfast

Cons:

A little expensive

2026-06-24 • via Nuitee
G
Giuseppe • solo_traveller • it
8
Pros:

L' arredamento e la posizione

Cons:

Il letto non era proprio al top forse perché camera tripla

2026-06-24 • via Nuitee
C
Cosmin • extended_group • es
8
Over all good hotel experience!
Pros:

Locație centrală aproape de centrul vechi și transport public. Camere curate, moderne, confortabile și liniștite. Personalul f amabil și de ajutor.

Cons:

Este nevoie de mai multă varietate la micul dejun: legume (erau doar 3 roșii!), mai multe brânzeturi și paine proaspătă (era veche 😢).

2026-06-23 • via Nuitee
S
SERGIO • couple • es
7
Incorformado
Pros:

La ubicacion

Cons:

La habitacion era pequeña, para 1 persona que viaja sola ( viajo mucho)pero nos disteis para dos , no dormimos bien, es lo que mas miro en un hotel yo, el baño pequeño para dos... para uno bien... y el desayuno lo teneeis muy mal montado, acumulacion de gente pars cortsrse una rebanada te ocupa 3 metros del buffet , el
Zummo de naranja con lo que cuests el desayuno poned una maquina de zumo automatico hombre, el pan,cafe, leche buenisimo, el parking como comprenserá no voy a opinar (€€) lejania... estuvimos bien pero he oagado 520€ dos dias, por dormir en colchon dandonos golpes por la noche , usted lo pagaria?

2026-06-22 • via Nuitee
A
Ana Cristina • solo_traveller • es
10
Pros:

En general, todo.

Cons:

Nada

2026-06-22 • via Nuitee
C
Chara • couple • gr
8
2026-06-22 • via Nuitee
G
Gillian • solo_traveller • gb
9
2026-06-22 • via Nuitee
C
Carolina • solo_traveller • br
10
Recomendo muito
Pros:

Hotel muito bem localizado proximo ao El corte Ingles e de todos os bares de pinchos da cidade. Tudo otimo!

Cons:

Nada

2026-06-21 • via Nuitee
V
valerie • couple • gb
8
Very good
Pros:

-very quiet=good night sleep
-very good varied breakfast
-good location

Cons:

A bit pricey

2026-06-21 • via Nuitee
E
Eider • extended_group • es
9
2026-06-21 • via Nuitee
J
John • couple • ie
9
2026-06-20 • via Nuitee
A
armas • solo_traveller • es
9
Cons:

El desayuno para el precio le faltaba varias cosas

2026-06-19 • via Nuitee
C
Claudia • solo_traveller • es
9
2026-06-19 • via Nuitee