Sercotel Ayala Bilbao

Hotels
9.2 (137 reviews)
Canciller Ayala, Bilbao, 48008 , Bilbao , ES
+34 946 53 52 29

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Pets allowed

Facilities

Health or beauty spa nearby
Express check-out
Fireplace in lobby
Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Lack of amenities
Some noise issues reported

Categories

Cleanliness
9.28
Overall clean rooms noted in multiple reviews.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.79
Centrally located, close to attractions and transport.
Room Quality
9.24
Rooms are described as comfortable, modern, and spacious.
Amenities
8.27
Missing several facilities such as a bar or fitness room.
Value for Money
9.23
Many reviews mentioned the value given the central location and quality.
Food and Beverage
8.78
Positive mentions of breakfast options, though some didn't partake.
Overall Experience
9.25
Overall positive experiences recounted with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Immerse yourself in the vibrant heart of Bilbao at Sercotel Ayala Bilbao, where comfort meets convenience.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Relax by the inviting lobby fireplace or enjoy the convenience of express check-out and 24-hour multilingual assistance.

Gourmet Breakfast
Indulge in a delightful buffet breakfast served on weekdays and weekends. Start your day right, with options designed to fuel your adventures.

Comfortable Accommodations
Unwind in one of our 61 uniquely decorated guest rooms, featuring minibars, flat-screen TVs, and private bathrooms with modern amenities for a refreshing retreat after a day of sightseeing.

Don't miss out on experiencing the best of Bilbao—book your stay at Sercotel Ayala Bilbao today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 137 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.25
K
Katrine • couple • pr
9
Pros:

Loved everything, good sized room, nicely furnished, modern, great breakfast, super nice staff, would come again.

2026-08-07 • via Nuitee
S
Silvia • solo_traveller • ch
10
Pros:

Die Lage ist perfekt, freundliches Personal, Frühstück schön präsentiert.

2026-08-07 • via Nuitee
F
Fernandez Barcelo • family_with_children • es
9
2026-08-07 • via Nuitee
C
Cathrin • family_with_children • de
8
2026-08-07 • via Nuitee
F
franziska • couple • de
7
Pros:

Das Frühstück war gut. Kostenlose Parkplätze.

Cons:

Die Lage, es ist schon etwas weit bis zum Zentrum.

2026-08-07 • via Nuitee
D
Deborah • couple • us
8
Great spot in nice location. Would stay here again
Pros:

Nice location. Friendly staff.

2026-08-06 • via Nuitee
V
Vittorio • solo_traveller • it
8
Pros:

Un buon hotel un po caro per una città non così tanto turistica se non per un giorno max due

Cons:

Non ha parcheggio il più vicino publico circa 800 metri spesso posti esauriti

2026-08-06 • via Nuitee
G
Gerda • family_with_children • at
8
Gutes Hotel
Pros:

Lage gut, Betten sehr bequem, nettes Personal

Cons:

Bad wirkte in manchen Ecken etwas abgewohnt , keine wc Bürste vorhanden

2026-08-06 • via Nuitee
C
Carsten • solo_traveller • de
10
2026-08-06 • via Nuitee
V
VINCENT • solo_traveller • dk
9
2026-08-05 • via Nuitee
T
Tony • family_with_children • us
10
Pros:

Helpful staff, nice facilities.

2026-08-05 • via Nuitee
V
Victor Manuel • couple • no
6
Céntrico
Pros:

El personal y la habitación. Muy céntrico.

Cons:

El parking er un poco caro. También hubo un problema con el aire acondicionado y fue un poco agobiante, ya que hacía bastante calor en la habitación.

2026-08-05 • via Nuitee
C
Carmina • family_with_children • es
9
Pros:

La situació de l'hotel et permet anar a peu al casc antic i a la zona moderna.

Cons:

A l'esmorzar hi havia poca varietat i qualitat.

2026-08-05 • via Nuitee
S
Stephen • couple • au
9
2026-08-05 • via Nuitee
F
Francisco • solo_traveller • es
9
Pros:

Habitación cómoda y desayuno muy bueno

2026-08-04 • via Nuitee
I
Ignacio Ramón • couple • es
2
No lo recomendaría
Pros:

La amabilidad del personal

Cons:

Sin servicio de cafetería, cuarto de baño pésimamente iluminado, tremendo olor a pis en las inmediaciones del hotel (muy cerca), multitud de homeless en las inmediaciones

2026-08-04 • via Nuitee
D
David • solo_traveller • au
8
Very comfortable hotel. Great breakfasts and friendly staff.
Pros:

A very v CB omfortable hotel in a great location.

Cons:

No complaints ar all.

2026-08-04 • via Nuitee
B
Bruno • couple • hr
9
Perfect stay in a clean, quiet hotel with an unbeatable location and great value.
Pros:

The location is excellent, right in the heart of the city, making it easy to reach almost everything on foot. It is also just a short walk from several metro and bus stations, making it an ideal base for exploring both Bilbao and the surrounding area.
The hotel provided everything we expected and requested. It offers outstanding value for money and is an excellent choice if you're looking for a clean, modern, quiet, and hassle-free place to stay. It is especially well suited to travelers who plan to spend their days exploring the city rather than staying in their hotel room, as it provides a comfortable, high-quality base in a prime location.

Cons:

Honestly, there was nothing we disliked. The accommodation met our expectations in every respect and provided exactly what we were looking for. The only small suggestion would be that, considering the room and bathroom size, a spacious walk-in shower might be a more practical choice than a bathtub.

2026-08-04 • via Nuitee
M
marc-Alexandre • family_with_children • ch
10
2026-08-04 • via Nuitee
A
Alison • couple • gb
7
Great stay
Pros:

Location was great

Cons:

Parking wasn’t that close

2026-08-04 • via Nuitee