Sercotel Ayala Bilbao

Hotels
9.2 (137 reviews)
Canciller Ayala, Bilbao, 48008 , Bilbao , ES
34-946535229

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Pets allowed

Facilities

Health or beauty spa nearby
Express check-out
Fireplace in lobby
Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Lack of amenities
Some noise issues reported

Categories

Cleanliness
9.28
Overall clean rooms noted in multiple reviews.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.79
Centrally located, close to attractions and transport.
Room Quality
9.24
Rooms are described as comfortable, modern, and spacious.
Amenities
8.27
Missing several facilities such as a bar or fitness room.
Value for Money
9.23
Many reviews mentioned the value given the central location and quality.
Food and Beverage
8.78
Positive mentions of breakfast options, though some didn't partake.
Overall Experience
9.25
Overall positive experiences recounted with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Immerse yourself in the vibrant heart of Bilbao at Sercotel Ayala Bilbao, where comfort meets convenience.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Relax by the inviting lobby fireplace or enjoy the convenience of express check-out and 24-hour multilingual assistance.

Gourmet Breakfast
Indulge in a delightful buffet breakfast served on weekdays and weekends. Start your day right, with options designed to fuel your adventures.

Comfortable Accommodations
Unwind in one of our 61 uniquely decorated guest rooms, featuring minibars, flat-screen TVs, and private bathrooms with modern amenities for a refreshing retreat after a day of sightseeing.

Don't miss out on experiencing the best of Bilbao—book your stay at Sercotel Ayala Bilbao today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 137 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.25
A
Anna Neagu • solo_traveller • ro
10
Pros:

It's a very nice hotel, close to the old town and to the train station. We really enjoyed our stay.

Cons:

The only thing, maybe some more vegetables at breakfast. Otherwise, it was perfect

2026-05-07 • via Nuitee
M
Martin Orlando • couple • es
10
Fenomenal
Pros:

Todo

Cons:

Nada

2026-05-06 • via Nuitee
I
Inge • couple • es
10
Pros:

Die zentrale Lage, viele Restaurants im Umkreis.

2026-05-06 • via Nuitee
S
Silvia • couple • be
9
Très bien!
Pros:

A 10min à pieds de tous les endroits importants. Literie confortable. Chambre spacieuse.

Cons:

Les rideaux peu pratiqués à ouvrir avec la fenêtre.

2026-05-06 • via Nuitee
L
Lamela • couple • ar
10
Excelente
Pros:

Que estaba muy bien ubicada. Y la habitación muy cómoda.

Cons:

Nada

2026-05-05 • via Nuitee
C
Christoph • solo_traveller • ch
4
2026-05-05 • via Nuitee
L
Lynda • solo_traveller • us
10
Pros:

Location was excellent. Breakfast was great!

2026-05-05 • via Nuitee
P
Paulo • couple • pt
8
2026-05-04 • via Nuitee
Z
ZUZANNA • family_with_children • be
7
Bonne localisation, petit-dejeuner peu varié, connexion internet de mauvaise qualité.
Pros:

La localisation, l'insonorisation, accueil.

Cons:

Mauvaise connexion internet.

2026-05-04 • via Nuitee
M
Mykola • couple • es
10
2026-05-03 • via Nuitee
I
Isabel • solo_traveller • es
9
Pros:

Ubicación y amabilidad del.personal

Cons:

Nada

2026-05-03 • via Nuitee
Éva Maria • solo_traveller • es
9
2026-05-02 • via Nuitee
D
Daniel • couple • es
10
Pros:

Todo perfecto

2026-05-02 • via Nuitee
C
Cristina • couple • es
9
Muy buena
Pros:

Ubicación,personal muy atento y limpieza.

Cons:

Cama un poco dura. Y yo duermo en cama dura.

2026-05-02 • via Nuitee
A
Ada • solo_traveller • es
8
Muy agradable
Pros:

La localización y el personal

2026-05-02 • via Nuitee
B
Beatriz • solo_traveller • es
10
2026-05-02 • via Nuitee
L
Luisa • solo_traveller • pt
8
Localização excecional a dustância a pé de todos os locais
Pros:

Localização excecional

2026-04-30 • via Nuitee
C
Catherine • couple • fr
9
2026-04-30 • via Nuitee
L
London503 • family_with_children • fr
9
Pros:

Tout.

Cons:

Rien

2026-04-29 • via Nuitee
D
Daniela • family_with_children • ch
10
Top Stadthotel
Pros:

Zimmer im 7. Stock, gute zentrale Lage, gutes Frühstück

Cons:

war alles okay

2026-04-29 • via Nuitee