Hanoi Center Silk Lullaby Hotel and Travel

Hotels
9 (1722 reviews)
16 Phố Ngõ Trạm, Phường Hàng Bông, Quận Hoàn Kiếm , Hanoi , vn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noisy environment
Cleanliness issues

Categories

Cleanliness
8.31
Several mentions of dirtiness and maintenance issues.
Service
9.99
Consistently praised for helpfulness and friendliness.
Location
9.82
Great location mentioned multiple times by guests.
Room Quality
7.77
Complaints about noise and lack of natural light.
Amenities
8.79
Decent amenities, but some aspects like bathrooms needed attention.
Value for Money
8.75
Reasonable value compared to other hotels of similar rating.
Food and Beverage
8.81
Referenced breakfast provided by another hotel, indicating limited options.
Overall Experience
9.77
General positive sentiment with some concerns regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:49

Property Description

Central Location in Hanoi
Located in the heart of Hanoi, Hanoi Center Silk Lullaby Hotel and Travel offers a convenient stay for guests wanting to explore the city. With popular attractions nearby, guests can easily immerse themselves in the vibrant culture of Hanoi.

Comfortable Rooms and Dining Options
The hotel features air-conditioned rooms equipped with modern amenities such as flat-screen TVs, safety deposit boxes, and private bathrooms. Guests can enjoy a variety of cuisines at the on-site restaurant, including American, British, and Vietnamese dishes, with options for vegetarians, vegans, and those with gluten-free diets.

Leisure and Business Facilities
From a children's playground to darts, hiking, and cycling opportunities, guests can unwind and stay active during their stay. Additionally, amenities like a 24-hour front desk, business center, and ironing service cater to both leisure and business travelers alike.

Book your stay at Hanoi Center Silk Lullaby Hotel and Travel for a memorable experience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1722 reviews
Cleanliness: 8.31
Service: 9.99
Location: 9.82
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.75
Food and Beverage: 8.81
Overall Experience: 9.77
T
Tatiana • family_with_children • ru
8
2026-07-03 • via Nuitee
T
Tatiana • family_with_children • ru
8
Довольно близко от центра, от старого города!
Pros:

Очень доброжелательные сотрудники отеля, помогали во всем, бесплатно угощали чаем и бананами, хотя у нас не был включен завтрак, помогали с багажом и с решением всех вопросов!

Cons:

К сожалению, в нашем номере практически не было окон, они вплотную выходили на стену., всвязи с этим темновато.

2026-07-03 • via Nuitee
G
GHISLAINE • solo_traveller • fr
10
Pros:

Un personnel incroyable, surtout une personne Huyen elle parle français ce qui nous as beaucoup aidé même pour nos visites. Mon mari a eu droit à son gâteau d'anniversaire un soir quand on est revenue d'une excursion.

Cons:

Rien..

2026-07-01 • via Nuitee
G
Gili • couple • il
7
2026-06-30 • via Nuitee
A
AlejandroSierro • extended_group • vn
7
2026-06-28 • via Nuitee
N
Neha • family_with_children • in
10
2026-06-22 • via Nuitee
R
Raphaël • solo_traveller • fr
10
Bel hotel
Pros:

Bel emplacement tres pratique.
Personnel tres agréable et literie confortable.
+ bons conseils sur les activités a faire
Merci pour ce séjour

Cons:

Rien

2026-06-20 • via Nuitee
K
Kristine • couple • au
8
Excellent location , Staff and Service are Superb
Pros:

Location is very good and not noisy as cars are not allowed to enter the road. Very near to Train Street and 15 minute walk to Night Market. Bed is comfortable. Shower is good and spacious . Staff and service is excellent they make you feel so welcome and very helpful.

Cons:

3 flight of Stairs one flight has no rail to the lift to take you to the rooms. Air condition was not very cold for us which we told and they sent maintenance team to deal with straight away. It works but takes a while to cool the room.

2026-06-20 • via Nuitee
K
Kim Anh • solo_traveller • vn
10
Pros:

Khách sạn đẹp, rộng rãi, sạch sẽ dù trong phổ cổ. Các bạn nhân viên đến anh quản lí rất nhiệt tình, thân thiện giúp đỡ cho gia đình mình, sẵn sàng hỗ trợ và chuyển hành lí hộ. Nói chung 10

2026-06-18 • via Nuitee
D
Dianawati • solo_traveller • id
9
Pros:

I originally booked a room at Hanoi Silk Lullaby Hotel, but one day before check-in, the hotel informed me that I would be moved to Hanoi Center Silk Premium due to an issue with the room I had reserved.
At first, I was a little concerned, but it turned out to be a great experience. The replacement hotel was even better, and the room provided exceeded my expectations. Although the property feels a bit older, it is very clean and well maintained.
The staff were friendly, professional, and extremely helpful throughout my stay. The location is excellent—just a short walk from St. Joseph's Cathedral and surrounded by plenty of dining options. One of the highlights was Pho 10, which is nearby and absolutely delicious.
Overall, I am very satisfied with my stay and appreciate how well the hotel handled the reservation change. I would happily stay here again.

Cons:

The staircase leading to the reception, which is quite steep (for older people). There is an alternative access through the spa next door, with only a few steps and an elevator directly to the rooms, but this entrance is unavailable once the spa closes at night

2026-06-17 • via Nuitee
V
valeria_bar • family_with_children • it
10
Pros:

Posizione eccellente

2026-06-17 • via Nuitee
M
Mary Joy • couple • ph
10
Good place to stay
Pros:

Everything is perfect

Cons:

None

2026-06-15 • via Nuitee
A
An • couple • vn
10
Pros:

Rất tuyệt vời nhân viên. Thân thiên

2026-06-14 • via Nuitee
מאיר זריהן • solo_traveller • il
10
2026-06-10 • via Nuitee
D
Dang • family_with_children • vn
9
2026-06-08 • via Nuitee
C
Cream • solo_traveller • kr
10
Pros:

위치가 좋고 편합니다

2026-06-08 • via Nuitee
E
Evgenii • solo_traveller • ge
10
Pros:

Все понравилось, чисто, удобно, правда лифт находится на втором этаже, но поднять и спустить багаж нам помогли.

2026-06-06 • via Nuitee
Z
Zusette • couple • qa
10
2026-06-04 • via Nuitee
T
Thị Thuý Dung • family_with_children • vn
9
2026-06-04 • via Nuitee
Z
Zusette • couple • qa
10
2026-06-04 • via Nuitee