Exeter Rougemont Hotel by Sunday

Hotels
Mercure
7.9 (4618 reviews)
Queen Street , Exeter , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Room cleanliness issues
Breakfast quality
Additional charges for luggage

Categories

Cleanliness
7.1
Some reviews mention the need for better room cleaning and maintenance.
Service
8.6
Most staff were friendly and accommodating, enhancing the overall experience.
Location
9.1
Excellent location to city centre and transport links, consistently praised.
Room Quality
7.1
Mixed reviews about room comfort and cleanliness, with mentions of hard beds.
Amenities
7.6
Adequate facilities but some amenities like the bar were noted to be unwelcoming.
Value for Money
8.6
Considered good value for the location and accommodation standards.
Food and Beverage
7.1
Breakfast quality mentioned as needing improvement, impacting overall satisfaction.
Overall Experience
8
Overall a comfortable stay with significant highlights, despite a few downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:57

Property Description

Luxurious Victorian Charm
Experience the elegance of the 4-star Mercure Exeter Rougemont Hotel, a Victorian gem conveniently located in the heart of Exeter. Indulge in classic bedrooms with modern amenities, including private bathrooms, work desks, and Wi-Fi.

Culinary Delights
Savor traditional British cuisine at Drakes Restaurant or opt for a more casual dining experience at Drakes Bar. For light snacks and delightful afternoon teas, Nelson's Lounge is the perfect spot to unwind.

Convenient Location
Situated opposite Exeter Central Rail Station and just 5 miles from the M5 motorway, Mercure Exeter Rougemont Hotel offers not only friendly service and fine surroundings but also easy access to city center shops.

Book your stay now at Mercure Exeter Rougemont Hotel for a memorable Exeter experience!

Important information:

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel. Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.
Pets are welcome with a £15 fee.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EXT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 12.50 per day.

Location

Guest Reviews

7.9
Based on 4618 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 7.1
Overall Experience: 8
D
David couple gb
10
2026-04-11 via Nuitee
M
Marta couple gb
9
2026-04-11 via Nuitee
C
christine solo_traveller gb
8
2026-04-11 via Nuitee
K
Kristine couple gb
9
2026-04-11 via Nuitee
M
Mark solo_traveller gb
7
Pros:

Nice building, very central

Cons:

Sadly being central does mean there's a lot of noise, which I appreciate isn't there fault but being woken up by someone singing about Tommy Robinson at 1am while he racially abused someone wasn't great fun.

2026-04-11 via Nuitee
L
laurie solo_traveller gb
9
Pros:

This is a beautiful hotel, in great location right opposite the train station. The staff were all lovely. It has a grand reception with historic features and comfortable well furnished rooms...plenty of coffee and teas and the toiletries were provided. The breakfast was nice and the adjoining pub is a nice bonus with sky sports and a pool table.

Cons:

The bathroom could use a freshen up on the silicone.
We didn't get the advertised dressing gown and slippers in the privilege rooms (possibly because we only stayed one night?). It had a coffee pod machine but the extension lead made it feel dangerous to use as it was hanging from the unit

2026-04-11 via Nuitee
J
James couple gb
5
If it wasn’t for the lift/ stairs issue we would have really enjoyed our stay
Pros:

A great location to where we were headed and for walking around the city

Cons:

The lift was broken and we were on the third floor which had seventy stairs to reach, nobody asked if we needed help with our bags or if we could manage ok. A bit disappointing

2026-04-10 via Nuitee
F
Francesco couple gb
10
2026-04-10 via Nuitee
B
bongobaz family_with_children gb
8
Exeter stay
Pros:

Staff were great, location excellent

Cons:

Lift out of order.

2026-04-09 via Nuitee
B
Barber couple gb
10
Lovely hotel, accommodating staff
Pros:

Lovely hotel polite staff.

2026-04-08 via Nuitee
S
samantha family_with_children gb
10
Lovely hotel, great value, great location
Pros:

Great location, near the venue we were visiting. Big room with good light, comfy beds, clean, good shower pressure...Great value for money

Cons:

Walls are a little thin and we had to chase up the cleaning staff for toilet roll but this was nothing to worry about.

2026-04-07 via Nuitee
P
Paul couple gb
7
Cheap clean. Perfect location
Pros:

Great location

Cons:

On site parking is very limited

2026-04-07 via Nuitee
M
Myles solo_traveller ca
7
Adequate for a one night stay.
Pros:

Location was very convenient.

Cons:

The towels in the bathroom were very threadbare and scratchy.
Beds were not very comfortable.

2026-04-06 via Nuitee
I
Imola couple gb
7
Pros:

It was our first time in Exeter but we enjoyed it. The receptionist lady was very friendly and helpful. Given us some ideas where to go in the city.
In the restaurant the waiter was a gentleman.
So, Location brilliant. 🙂Staff were very friendly and helpful. The warm cooked Breakfast was fresh and delicious

Cons:

The interior of the building needs some renovation and upgrades

2026-04-06 via Nuitee
M
Michael couple gb
9
2026-04-06 via Nuitee
M
Margaret couple gb
9
Highly recommend
Pros:

Very convenient location, staff were fabulous, breakfast cooked fresh.

Cons:

Carpets slightly worn

2026-04-06 via Nuitee
S
steve solo_traveller gb
8
Pros:

Lovely, friendly staff, room was extremely goid value for the money.

Cons:

Lift wasn't working, that's the only negative

2026-04-06 via Nuitee
M
Michael family_with_children gb
9
2026-04-05 via Nuitee
R
Richard family_with_children gb
7
Pros:

Good location.

Cons:

Lifts not working.
Shabby stair carpets

2026-04-05 via Nuitee
G
Gordon solo_traveller gb
9
2026-04-05 via Nuitee