Exeter Rougemont Hotel by Sunday

Hotels
•
Mercure
7.9 (4618 reviews)
Queen Street , Exeter , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Room cleanliness issues
Breakfast quality
Additional charges for luggage

Categories

Cleanliness
7.1
Some reviews mention the need for better room cleaning and maintenance.
Service
8.6
Most staff were friendly and accommodating, enhancing the overall experience.
Location
9.1
Excellent location to city centre and transport links, consistently praised.
Room Quality
7.1
Mixed reviews about room comfort and cleanliness, with mentions of hard beds.
Amenities
7.6
Adequate facilities but some amenities like the bar were noted to be unwelcoming.
Value for Money
8.6
Considered good value for the location and accommodation standards.
Food and Beverage
7.1
Breakfast quality mentioned as needing improvement, impacting overall satisfaction.
Overall Experience
8
Overall a comfortable stay with significant highlights, despite a few downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:57

Property Description

Luxurious Victorian Charm
Experience the elegance of the 4-star Mercure Exeter Rougemont Hotel, a Victorian gem conveniently located in the heart of Exeter. Indulge in classic bedrooms with modern amenities, including private bathrooms, work desks, and Wi-Fi.

Culinary Delights
Savor traditional British cuisine at Drakes Restaurant or opt for a more casual dining experience at Drakes Bar. For light snacks and delightful afternoon teas, Nelson's Lounge is the perfect spot to unwind.

Convenient Location
Situated opposite Exeter Central Rail Station and just 5 miles from the M5 motorway, Mercure Exeter Rougemont Hotel offers not only friendly service and fine surroundings but also easy access to city center shops.

Book your stay now at Mercure Exeter Rougemont Hotel for a memorable Exeter experience!

Important information:

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel. Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.
Pets are welcome with a £15 fee.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EXT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 12.50 per day.

Location

Guest Reviews

7.9
Based on 4618 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 7.1
Overall Experience: 8
S
stephen • couple • gb
8
Pleasant and enjoyable
Pros:

Central location

Cons:

Not enough parking for size of hotel

2026-02-28 • via Nuitee
D
Deborah • couple • gb
8
Pros:

Staff were excellent, breakfast good.

Cons:

Lift out of order

2026-02-28 • via Nuitee
S
Siobhan • solo_traveller • gb
10
Pros:

We love it here and always stay when we have a gig in Exeter as the location is perfect and very comfortable

Cons:

Nothing

2026-02-28 • via Nuitee
K
Karen • couple • gb
10
Pros:

Great location and friendly staff

2026-02-28 • via Nuitee
R
Richard • extended_group • gb
8
Pros:

Everything was great, apart from the lift not working!

Cons:

The lift didn’t work

2026-02-28 • via Nuitee
B
Beatriz • solo_traveller • gb
7
2026-02-27 • via Nuitee
M
Miguel • solo_traveller • gb
3
2026-02-27 • via Nuitee
R
Rebecca • solo_traveller • gb
7
It was okay
Pros:

Location in the city was great and the communal areas of the building are lovely

Cons:

I had higher expectations from seeing the building, the price and the communal areas. It felt a bit like a Premier Inn, room was a bit flat and service was okay. Things like water in the room would have been an added benefit.

2026-02-27 • via Nuitee
S
sergio • couple • es
8
Confortable, limpio y bonito
Pros:

Su elegancia y limpieza

2026-02-27 • via Nuitee
E
Eline • solo_traveller • be
7
Pros:

The staff is super friendly and helpful. The hotel is set in a great location, with both the university and the city centre easily reachable.

Cons:

The breakfast served English breakfast options on demand; with vegetarian alternatives. However, if you're more of a continental European breakfast type of person, there was a minimal display. No cold cuts or cheeses and only one type of bread (+ toast bread).

2026-02-26 • via Nuitee
E
Emma • family_with_children • gb
10
2026-02-26 • via Nuitee
R
ReallyAnonymous • solo_traveller • de
7
I wouldn't mind staying there again!
Pros:

Extremely convenient location: a few steps from the upper (Queen Street) exit of the Exeter Central Railway Station on the opposite side of the street. A bus stop of the bus (4a) going to the airport is only about 8 min walking from the hotel. About 15 min walking to interesting places downtown.

Cons:

The heating in my room was, unfortunately, not very powerful... I would have preferred that the room be a bit warmer (January!! and cold outside...)

2026-02-26 • via Nuitee
E
Emily • family_with_children • gb
8
2026-02-26 • via Nuitee
A
Amanda • solo_traveller • gg
8
Excellent location
Pros:

The location is very good. It is a grand building albeit a little tired in places. Room was very clean.

Cons:

The lift was broken.

2026-02-25 • via Nuitee
A
Aynsley • couple • gb
8
Good but no lifts arrrrr
Pros:

Location and staff good

Cons:

Lifts not working ridiculous we are getting 😒 on a bit A good work out eh

2026-02-25 • via Nuitee
N
Nigel • couple • gb
3
Found reception staff rude with reference to checking in and car parking
Pros:

Location

Cons:

Staff and car parking

2026-02-25 • via Nuitee
A
and wifi services • family_with_children • gb
2
Pros:

Location

Cons:

Bar and restaurant was shut, elevators out of order, hotel was very tired

2026-02-23 • via Nuitee
M
Melissa • family_with_children • gb
5
Beautiful hotel in great location, sadly could do with some TLC as looking very tired.
Pros:

Fantastic city centre location
Staff very helpful and friendly
Beautiful building

Cons:

Sadly the hotel is looking very tired.
Threadbear carpet on the beautiful grand staricase. Room needs attention, certainly would benefit for re-decoration and bathroom re-fitted

2026-02-23 • via Nuitee
P
Penelope • solo_traveller • gb
8
Restful, quiet hotel - good location
Pros:

Location is excellent - opposite Exeter Central Station - frequent trains to St Davids.

2026-02-23 • via Nuitee
K
Kirsty • family_with_children • gb
9
Pros:

Staff friendly very welcoming perfect location and comfort would definitely recommend will be back

Cons:

I didn't like that I slept through breakfast service 😞

2026-02-23 • via Nuitee