Thistle London Heathrow Terminal 5

Hotels
•
GLH Hotels
8 (663 reviews)
Bath Road, Longford, West Drayton, England, UB7 0EQ , West Drayton , GB
44-207-5235056

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Facilities

Meeting rooms
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great food
Cons:
Dated rooms
Inconsistent cleanliness

Categories

Cleanliness
7.33
Some comments indicate dated rooms and issues with water temperature.
Service
8.8
Numerous reviews highlight excellent and friendly staff, particularly Binita and other mentioned employees.
Location
8.34
The hotel's proximity to LHR Terminal 5 via pods is appreciated by multiple guests.
Room Quality
7.29
Rooms are described as comfortable but also old and in need of modernisation.
Amenities
7.82
Pod transport is fun and unique, contributing positively to the experience.
Value for Money
7.78
Guests feel they get good value for their price, especially with the amenities offered.
Food and Beverage
8.83
Diners comment positively on the quality of food, especially breakfast options.
Overall Experience
7.8
Overall stay experience is viewed positively despite some service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:19

Property Description

Luxurious Amenities: Enjoy complimentary wireless internet access and concierge services at our hotel, along with a terrace offering stunning views.

Delectable Dining Options: Indulge in British cuisine at Aviator Sports Restaurant, or grab a drink at the bar/lounge. Room service and a coffee shop/cafe are also available.

Impressive Event Spaces: With a conference center, banquet hall, and 11 meeting rooms totaling 5490 sq ft, our hotel is perfect for hosting successful events.

Book your stay at Thistle London Heathrow Terminal 5 now to experience luxury, convenience, and exceptional service all in one place.

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OZH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8
Based on 663 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.34
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 7.8
R
Ricky • solo_traveller • us
10
2026-07-18 • via Nuitee
N
Naomi • solo_traveller • gb
4
Economical choice with a good location. Clean rooms but not restful.
Pros:

It was easy.to get to Heathrow in the morning. It was clean. Air conditioning was in good working order and appreciated. Staff in the bar were friendly and helpful.

Cons:

The self check in was poorly designed and seemed to take more personal data than usual or necessary. The toilet in my room made alarming gurgling sounds all night.

2026-07-18 • via Nuitee
R
Ross • solo_traveller • au
8
2026-07-18 • via Nuitee
R
Ricky • solo_traveller • us
10
2026-07-18 • via Nuitee
C
Caroline • solo_traveller • gb
7
2026-07-18 • via Nuitee
O
Olive • solo_traveller • nz
9
Pros:

Close to airport

Cons:

Long walk to the restaurant and from the pod

2026-07-18 • via Nuitee
N
Neil • solo_traveller • gb
8
Pros:

Clean and good value

Cons:

Quite a long way from terminal 5 - expensive taxi journey and pickup bus infrequent. No lift so had to carry suitcases upstairs.

2026-07-18 • via Nuitee
I
Ida • solo_traveller • no
4
Pros:

Hyggelig personale, poddene til flyplassen og beliggenhet

Cons:

Veldig slitt, ikke særlig rent, vond seng med følelsen av at dynetrekk var lignende plastikk.

2026-07-18 • via Nuitee
L
Linda • couple • gb
8
Good location if you are travelling from terminal five
Pros:

Good location for terminal 5

Cons:

In need of a revamp - rooms look tired

2026-07-18 • via Nuitee
A
Agnes • solo_traveller • gb
8
Reasonable
Pros:

Cleanliness and size of room

Cons:

Dated bathroom, hot water took some time and then wasn't quite hot.

2026-07-18 • via Nuitee
M
Michael • solo_traveller • ca
7
As expected
Pros:

Location

Cons:

Long walk to room

2026-07-18 • via Nuitee
T
Thomas • couple • gb
8
2026-07-18 • via Nuitee
F
Faical • solo_traveller • gb
10
2026-07-18 • via Nuitee
I
Ivelin • solo_traveller • bg
9
Loved it!
Pros:

Rooms are clean and tidy.

Cons:

Bed and pillows weren’t too comfortable

2026-07-18 • via Nuitee
I
Ibrahim Chingtok • solo_traveller • ng
6
Pros:

Location great,

Cons:

Staff response was late, air conditioning was bad, etc

2026-07-18 • via Nuitee
P
Phil • solo_traveller • gb
10
2026-07-18 • via Nuitee
S
Stephen • couple • gb
8
2026-07-18 • via Nuitee
J
James • couple • ca
9
Pleasant short stay
Pros:

Location and convenience to fly out of terminal 5 early and using the pod

Cons:

No elevators

2026-07-18 • via Nuitee
A
Anne-louise • solo_traveller • gb
8
Pros:

Near Heathrow with good busy service. Nice full length bath

Cons:

Could do with some updating.

2026-07-18 • via Nuitee
P
paul • solo_traveller • sg
8
Pros:

Location was convenient for Terminal 5.

2026-07-17 • via Nuitee