Thistle London Heathrow Terminal 5

Hotels
•
GLH Hotels
8 (663 reviews)
Bath Road, Longford, West Drayton, England, UB7 0EQ , West Drayton , GB
44-207-5235056

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Facilities

Meeting rooms
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great food
Cons:
Dated rooms
Inconsistent cleanliness

Categories

Cleanliness
7.33
Some comments indicate dated rooms and issues with water temperature.
Service
8.8
Numerous reviews highlight excellent and friendly staff, particularly Binita and other mentioned employees.
Location
8.34
The hotel's proximity to LHR Terminal 5 via pods is appreciated by multiple guests.
Room Quality
7.29
Rooms are described as comfortable but also old and in need of modernisation.
Amenities
7.82
Pod transport is fun and unique, contributing positively to the experience.
Value for Money
7.78
Guests feel they get good value for their price, especially with the amenities offered.
Food and Beverage
8.83
Diners comment positively on the quality of food, especially breakfast options.
Overall Experience
7.8
Overall stay experience is viewed positively despite some service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:19

Property Description

Luxurious Amenities: Enjoy complimentary wireless internet access and concierge services at our hotel, along with a terrace offering stunning views.

Delectable Dining Options: Indulge in British cuisine at Aviator Sports Restaurant, or grab a drink at the bar/lounge. Room service and a coffee shop/cafe are also available.

Impressive Event Spaces: With a conference center, banquet hall, and 11 meeting rooms totaling 5490 sq ft, our hotel is perfect for hosting successful events.

Book your stay at Thistle London Heathrow Terminal 5 now to experience luxury, convenience, and exceptional service all in one place.

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OZH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8
Based on 663 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.34
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 7.8
V
Vicky • extended_group • gb
6
2026-05-16 • via Nuitee
A
Alan • couple • cy
9
2026-05-16 • via Nuitee
M
Magangani • solo_traveller • mw
10
Good place and good people
Pros:

Cleanliness

Cons:

Good people

2026-05-16 • via Nuitee
N
Niketa • solo_traveller • gb
7
2026-05-16 • via Nuitee
J
Julie • solo_traveller • gb
6
Pros:

The location

Cons:

Bathroom a bit run down - no frills

2026-05-16 • via Nuitee
M
Marie-Louise • couple • gb
8
Pros:

The staff were lovely.
The room was clean.

Cons:

Didn't like the bedding, the duvet didn't go over the side of the bed; so 2 people under it was not big enough.
The vegetarian sausages were awful, mushy not firm sausage. I buy sausages all the time at a good price and they are like sausages.

2026-05-16 • via Nuitee
F
fabiano • solo_traveller • ca
7
Boa
Pros:

Localização e acesso para o aeroporto

Cons:

Banheiro

2026-05-16 • via Nuitee
M
Matthew • couple • sg
8
Good
Pros:

Easy access thru the pods at T5.
Clean and comfortable for a night to catch connecting flight

Cons:

Small room

2026-05-16 • via Nuitee
D
Deborah • solo_traveller • gb
10
Lovely stay
Pros:

Very helpful and friendly staff

Cons:

Nothing

2026-05-16 • via Nuitee
L
Lorna • couple • ca
9
Personnel exceptionnel
Pros:

Accueil très chaleureux…..et plus

Cons:

Le matelas pas confortable….le dessus aurait pesoin d etre changer

2026-05-16 • via Nuitee
A
Anselm • solo_traveller • ie
8
Pros:

Tremendous value for money. Bus 423 or bus 350 from terminal 5 gets you there. Bus 423 outside the door

2026-05-16 • via Nuitee
A
Alan (BE) • solo_traveller • be
7
2026-05-16 • via Nuitee
S
Salim • couple • gb
7
Theo was very helpful in finding my car and suggest a closer place to park
Pros:

Close proximity to T4 &T5

Cons:

Signage for parking could be better

2026-05-16 • via Nuitee
J
Jayne • solo_traveller • gb
10
Happy with our stay
Pros:

The breakfast was excellent. The room was clean and comfortable. The staff I think his name was Advar at reception very efficient , pleasant and helpful. The pod is very handy to use.

Cons:

Notging

2026-05-16 • via Nuitee
S
stephen • solo_traveller • gb
9
2026-05-16 • via Nuitee
J
Jeremy • solo_traveller • gb
2
2026-05-16 • via Nuitee
J
Julie • solo_traveller • gb
1
Pros:

Clean room, comfortable

Cons:

Terrible customer service, I've messaged twice with no reply. We were overcharged for the pods.

2026-05-16 • via Nuitee
D
Dean • solo_traveller • pt
7
Convenient stat, slightly overpriced.
Pros:

Loved the whole place, friendly staff

Cons:

I thought it was overpriced for what it was, everything was an additional extra, transport to the airport etc

2026-05-15 • via Nuitee
C
Clare • couple • gb
5
2026-05-15 • via Nuitee
K
Kay • solo_traveller • gb
7
Best for one night if you are wanting accommodation at Heathrow
Pros:

Very convenient to terminal 5 using the pods

Cons:

Dark corridors and room furniture

2026-05-15 • via Nuitee