Mercure Haydock Hotel

Hotels
Mercure
8.4 (2491 reviews)
Penny Lane , Haydock , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable upgrades
Cons:
Dirty room
Poor food quality
Slow service at the bar

Categories

Cleanliness
7.4
Several mentions of cleanliness issues, including dirty room and cobwebs.
Service
9.99
General Manager was fair, and staff were friendly, despite some service issues.
Location
8.92
Positive mentions about the location being good.
Room Quality
6.86
Issues with room quality including a terrible bed.
Amenities
8.9
Privileges room with additional amenities were appreciated.
Value for Money
8.36
Some complaints about prices being high for the given quality.
Food and Beverage
6.9
Negative feedback on breakfast quality and slow service.
Overall Experience
9.88
Mixed experiences, but generally a valuable stay highlighted by good customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Accommodation and Spa
Indulge in a stay at our 4-star luxury hotel and spa, housed in a charming Georgian mansion surrounded by picturesque gardens.

Leisure and Wellness Facilities
Unwind at The Otium Leisure Club, offering an array of amenities including an indoor heated pool, sauna, gym, and steam room for a rejuvenating experience.

Culinary Delights
Savor delectable home-cooked cuisine at Beechers Restaurant, complemented by a diverse wine selection. For a more casual setting, The Conservatory Bistro and Lounge Bar offer light snacks and an extensive drinks menu.

Book your stay at Mercure Haydock Hotel for a perfect blend of relaxation, fine dining, and convenient access to nearby attractions.

Important information:

The hotel restaurant may require advance reservation in December, due to Christmas functions. Bar snacks will be available in the conservatory area, as an alternative.

Please note that the hotel has a marquee and occasionally guests can hear the noise from functions until approximately 12:30 a.m.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.4
Based on 2491 reviews
Cleanliness: 7.4
Service: 9.99
Location: 8.92
Room Quality: 6.86
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 6.9
Overall Experience: 9.88
A
Aidan family_with_children gb
3
2026-05-16 via Nuitee
L
Lucy solo_traveller gb
7
Pros:

Lovely staff great value for money

Cons:

Rooms a bit dated, slightly grubby, needs air con

2026-05-16 via Nuitee
P
Paul solo_traveller gb
6
Was woken up by guests from a wedding fighting and arguing in the corridor outside my room until 4am not good and I didn
Pros:

Location

Cons:

Location and facilities

2026-05-16 via Nuitee
B
Billy solo_traveller gb
8
Great hotel
Pros:

It was clean and the staff were great

Cons:

Could do with a renovation here and there

2026-05-16 via Nuitee
C
Caian couple gb
10
2026-05-14 via Nuitee
S
Sharon couple gb
9
Great stay but needs a bit of attention to detail
Pros:

Light and airey. Good sized bedrooms. Comfortable beds. Great breakfast. Generally good value for money

Cons:

Shortage of pillows. They were thin and could have done with the option of more.
There was no hot water at night and it took running the shower for 10 minutes to get hot water in the morning . There was also a previous occupants black hair trapped in bath plug hole.

2026-05-13 via Nuitee
S
Steve couple gb
9
2026-05-12 via Nuitee
M
Malgorzata couple gb
10
2026-05-11 via Nuitee
C
Charlie solo_traveller gb
9
More than worth the price of the room
Pros:

VERY big bed, free bathrobes and all the amenities in the room were perfect. Staff were absolutely lovely, and the room was way better than expected for the price.

Cons:

Food and drinks were VERY expensive with nothing much nearby. £15 for a breakfast is not it. Hotel carpet had some mysterious stains.

2026-05-11 via Nuitee
M
Maggie couple gb
6
Pros:

It was close to the venue we were visiting. The staff were lovely and friendly.

Cons:

It was dated and the bathroom could have done with a deeper clean. The carpet hadn’t been hoovered well.

2026-05-11 via Nuitee
C
Carol solo_traveller gb
10
2026-05-10 via Nuitee
G
Gavin extended_group gb
9
2026-05-10 via Nuitee
M
Michael couple gb
9
The room was top notch would come again normally stay at the holiday inn haydock but thought a would change it this time
Pros:

Location was class property was great

Cons:

The bar staff were very unprofessional and a little abrupt no please or thank you am big on morals

2026-05-10 via Nuitee
A
Andrew solo_traveller gb
10
2026-05-08 via Nuitee
D
David solo_traveller gb
8
2026-05-07 via Nuitee
C
Carol extended_group gb
8
2026-05-06 via Nuitee
G
Gee solo_traveller gb
9
Pros:

The room exelent

Cons:

The swim pool very coold mold on tbe celing

2026-05-06 via Nuitee
R
Richard couple gb
5
Cons:

All card no cash

2026-05-05 via Nuitee
M
Mason family_with_children gb
4
2026-05-05 via Nuitee
D
David family_with_children gb
10
I've thought hard to try and find faults but there are none.
Pros:

The room was perfect, bed was very comfortable plus in a quiet area of the hotel which met our needs plus the buffet breakfast was really good. Overall the stay was perfect

Cons:

Nothing

2026-05-04 via Nuitee