Mercure Haydock Hotel

Hotels
•
Mercure
8.4 (2596 reviews)
Penny Lane , Haydock , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable upgrades
Cons:
Dirty room
Poor food quality
Slow service at the bar

Categories

Cleanliness
7.4
Several mentions of cleanliness issues, including dirty room and cobwebs.
Service
9.99
General Manager was fair, and staff were friendly, despite some service issues.
Location
8.92
Positive mentions about the location being good.
Room Quality
6.86
Issues with room quality including a terrible bed.
Amenities
8.9
Privileges room with additional amenities were appreciated.
Value for Money
8.36
Some complaints about prices being high for the given quality.
Food and Beverage
6.9
Negative feedback on breakfast quality and slow service.
Overall Experience
9.88
Mixed experiences, but generally a valuable stay highlighted by good customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Accommodation and Spa
Indulge in a stay at our 4-star luxury hotel and spa, housed in a charming Georgian mansion surrounded by picturesque gardens.

Leisure and Wellness Facilities
Unwind at The Otium Leisure Club, offering an array of amenities including an indoor heated pool, sauna, gym, and steam room for a rejuvenating experience.

Culinary Delights
Savor delectable home-cooked cuisine at Beechers Restaurant, complemented by a diverse wine selection. For a more casual setting, The Conservatory Bistro and Lounge Bar offer light snacks and an extensive drinks menu.

Book your stay at Mercure Haydock Hotel for a perfect blend of relaxation, fine dining, and convenient access to nearby attractions.

Important information:

The hotel restaurant may require advance reservation in December, due to Christmas functions. Bar snacks will be available in the conservatory area, as an alternative.

Please note that the hotel has a marquee and occasionally guests can hear the noise from functions until approximately 12:30 a.m.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.4
Based on 2596 reviews
Cleanliness: 7.4
Service: 9.99
Location: 8.92
Room Quality: 6.86
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 6.9
Overall Experience: 9.88
M
Mark • extended_group • gb
5
2026-07-18 • via Nuitee
D
Dale • solo_traveller • gb
10
2026-07-18 • via Nuitee
G
Gary • couple • gb
8
Great location off motor way with good facilities.
Pros:

Location and facilities

Cons:

Stay was fine

2026-07-18 • via Nuitee
R
Robert • solo_traveller • gb
6
Convenient venue to attend the open at Birkdale.
Pros:

Breakfast buffet was good, staff friendly.

Cons:

Air-conditioning not working in the room in hot weather. Window was stuck open as a result, M6 road noise quite loud.
Bar food was a bit disappointing, burger one evening and fish and chips the other.

2026-07-18 • via Nuitee
A
Andrew • couple • gb
1
Amazing hotel shame about the party in the night and morning
Pros:

It was amazing facilities

Cons:

We had a band playing all night and in the morning at 6am people packing up and it woke us up and we couldn’t sleep

2026-07-18 • via Nuitee
C
Colin • solo_traveller • gb
7
2026-07-18 • via Nuitee
A
Audrey • couple • gb
9
A one night stay.
Pros:

Lovely staff on the front desk.

Cons:

A mat for the bath would have made me feel more secure when having a shower.

2026-07-17 • via Nuitee
K
Kevin • solo_traveller • gb
6
Pros:

Very comfortable bed, comfortable temperature in room

Cons:

Jacuzzi out of action. Towels were £2 per towel charge at the pool when previously it has been free. Breakfast room staff were slow to greet us and not very enthusiatic. Cooked breakfast was not as hot as it should be and the plates were not warm.

2026-07-17 • via Nuitee
7
790alfieh • Family
10
Review
Pros:

Absolutely amazing service from the young man called ethan cole he was so polite and very patient with me and my family 10/10 service definitely recommend

2026-07-16 • via Tripadvisor
E
Enid • couple • gb
10
A pleasant two night stay -hotel not too busy.
Pros:

Evening meal was very good although my first choice was not available-staff were very friendly and helpul-nice outside space to sit out -large lounge.-all good.

Cons:

Did not notice a lift to second floor -had to use stairs.

2026-07-16 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-07-16 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-07-16 • via Nuitee
I
Isabelle • couple • gb
8
2026-07-15 • via Nuitee
B
Barry • solo_traveller • ae
9
2026-07-15 • via Nuitee
M
Maria • solo_traveller • gb
8
Pros:

We had a lovely stay and really enjoyed our time at the hotel. The female members of staff were all exceptionally kind, friendly, and professional. They worked very hard and always made us feel welcome.

Cons:

Unfortunately, our experience with one of the male receptionists was disappointing. I had booked an extra night's stay and spoke to him early that morning to confirm it. However, he failed to update the booking in the system. As a result, while I was asleep after a very tiring day, staff knocked on my door asking me to check out. They later realised it was their colleague's mistake. This created an unnecessary and embarrassing situation for the female receptionist, who had to resolve the issue.

I also found this receptionist to be unfriendly. I smiled and wished him "Good morning," but he ignored the greeting and walked past without responding.

Apart from this one staff member, everyone else was wonderful. The rest of the team provided excellent customer service and made our stay enjoyable. Thank you to them for their kindness and professionalism.

2026-07-15 • via Nuitee
B
Barry • solo_traveller • ae
9
2026-07-15 • via Nuitee
J
john • couple • gb
8
2026-07-14 • via Nuitee
A
Andrea • family_with_children • ie
7
2026-07-13 • via Nuitee
T
Thomas • couple • gb
9
Great
Pros:

Friendly staff, good with dog, very comfortable beds

Cons:

Not much really everything was good

2026-07-13 • via Nuitee
J
Jan • couple • gb
6
Good price but eat breakfast elsewhere!!!
Pros:

Location and price.

Cons:

Dreadful breakfast.

2026-07-12 • via Nuitee