Mercure Haydock Hotel

Hotels
Mercure
8.4 (2578 reviews)
Penny Lane , Haydock , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable upgrades
Cons:
Dirty room
Poor food quality
Slow service at the bar

Categories

Cleanliness
7.4
Several mentions of cleanliness issues, including dirty room and cobwebs.
Service
9.99
General Manager was fair, and staff were friendly, despite some service issues.
Location
8.92
Positive mentions about the location being good.
Room Quality
6.86
Issues with room quality including a terrible bed.
Amenities
8.9
Privileges room with additional amenities were appreciated.
Value for Money
8.36
Some complaints about prices being high for the given quality.
Food and Beverage
6.9
Negative feedback on breakfast quality and slow service.
Overall Experience
9.88
Mixed experiences, but generally a valuable stay highlighted by good customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Accommodation and Spa
Indulge in a stay at our 4-star luxury hotel and spa, housed in a charming Georgian mansion surrounded by picturesque gardens.

Leisure and Wellness Facilities
Unwind at The Otium Leisure Club, offering an array of amenities including an indoor heated pool, sauna, gym, and steam room for a rejuvenating experience.

Culinary Delights
Savor delectable home-cooked cuisine at Beechers Restaurant, complemented by a diverse wine selection. For a more casual setting, The Conservatory Bistro and Lounge Bar offer light snacks and an extensive drinks menu.

Book your stay at Mercure Haydock Hotel for a perfect blend of relaxation, fine dining, and convenient access to nearby attractions.

Important information:

The hotel restaurant may require advance reservation in December, due to Christmas functions. Bar snacks will be available in the conservatory area, as an alternative.

Please note that the hotel has a marquee and occasionally guests can hear the noise from functions until approximately 12:30 a.m.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.4
Based on 2578 reviews
Cleanliness: 7.4
Service: 9.99
Location: 8.92
Room Quality: 6.86
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 6.9
Overall Experience: 9.88
K
kelly couple gb
10
cosy and relaxing stay would definitely stay again
Pros:

room was really clean and staff were so friendly and helpful also was my birthday and my partner asked them to add someone special for my arrival and when i entered the room i was greeted with balloons and prosecco 🎉

2026-07-04 via Nuitee
D
David couple gb
10
Perfect as usual!
Pros:

Everything as it’s a lovely place to stay! The staff are brilliant too.

Cons:

Nothing at all to dislike.

2026-07-04 via Nuitee
S
Sarah couple gb
6
2026-07-04 via Nuitee
L
Larkin solo_traveller gb
9
Pros:

Lovely staff, rooms, lounge is super inviting

Cons:

Bed room fan almost exploded in the night and scared me out of my sleep

2026-07-04 via Nuitee
M
Matthew solo_traveller gb
10
2026-07-02 via Nuitee
J
Julienne family_with_children gb
9
I would definately stay here again. Thank you.
Pros:

The room was perfect and beds very comfortable. We enjoyed using the pool, and steam room.

Cons:

Slight down side was a bath as I have difficulty getting in and out even just to shower. A separate shower would have been a bonus. I showered in the pool area.

2026-07-02 via Nuitee
D
douglasmD4061WY Business
10
Great staff
Pros:

Abi and Samantha were delightful

2026-07-01 via Tripadvisor
H
Hanshisha couple gb
4
Cons:

The walls for too thin. We could hear everything what was going on next door I mean “everything “ 🤦🏽‍♀️ couldn’t sleep at all. For a stay that was meant to be a quick stop on the way to get a good night sleep it just didn’t deliver. If you are looking to party all night in your room this is the perfect hotel for you

2026-06-29 via Nuitee
A
Amy couple gb
7
2026-06-29 via Nuitee
R
Robert solo_traveller be
10
2026-06-28 via Nuitee
C
Craig couple gb
8
2026-06-27 via Nuitee
T
Tim Moss solo_traveller gb
8
2026-06-26 via Nuitee
B
Bernadette couple gb
3
2026-06-26 via Nuitee
K
Karl extended_group gb
1
2026-06-26 via Nuitee
J
J5611KQpeterw Business
10
Thanks Ellie for your service
Pros:

Thank you Ellie for your brilliant service looking after us at the Mercure bar! Awesome work!

2026-06-25 via Tripadvisor
G
glenncU1713YN Business
10
Thank you Ellie and the team!
Pros:

Thank you to Ellie and the team behind the bar for your excellent and friendly service! You've been brilliant.

2026-06-25 via Tripadvisor
W
WILLIAM couple gb
10
Perfect stay
Pros:

Room was amazing, junior suite. Staff very knowledgeable and informative.
Great location for the races .
Really good breakfast also

2026-06-25 via Nuitee
S
Stephen family_with_children gb
10
Pros:

All

Cons:

Nothing

2026-06-23 via Nuitee
M
Margaret couple gb
7
Good value for the cost of a night stay with breakfast
Pros:

The location was very good breakfast could have been hotter bacon had obviously been out fora while it would be better putting less out and refilled when needed

2026-06-23 via Nuitee
P
Philip couple gb
10
2026-06-23 via Nuitee