Hotel Bertaso

Hotels
•
Independent
8.8 (24 reviews)
Avenida Getulio Vargas 52-S Centro, Chapecó, SC, 89802001 , Chapecó , BR
55-4933618888

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Central location
Attentive and friendly staff
Clean rooms and quality linens
Comfortable beds and spacious rooms
Good on-site restaurant
Tasty and varied breakfast (for many guests)
Cons:
Inconsistent breakfast quality (some found it weak)
Some reports of dirty bathrooms and mold
Older facilities and need for renovation
Limited leisure amenities (no pool/sauna/gym)
Wi‑Fi and air-conditioning issues reported
Occasional maintenance problems (toilet flush, only one elevator)
A few guests felt it wasn't worth the price for special occasions

Categories

Cleanliness
8
Mixed reports: many guests praise room cleanliness and linen quality, but there are specific complaints about dirty bathrooms, mold on ceilings and older installations needing attention.
Service
9.8
Very strong positive sentiment: numerous mentions of attentive, friendly and helpful staff (specific praise for reception staff), quick service and excellent hospitality.
Location
9.6
Consistently praised as central and convenient; multiple guests described the location as excellent for city center access.
Room Quality
8.8
Generally comfortable and spacious rooms with good beds and linens, though some guests noted older decor, occasional maintenance issues and that some mattresses could be improved.
Amenities
7.6
Several guests noted a lack of leisure amenities (no pool/sauna/gym), older installations and only one elevator; amenities are adequate but limited and in need of updates.
Value for Money
8
Mixed: some guests cite good cost-benefit and recommend the hotel, while a few felt the stay did not justify the price or were disappointed by unmet expectations for special occasions.
Food and Beverage
9.3
Generally very positive: many guests praised a varied, plentiful and delicious breakfast and a good on-site restaurant, though a minority reported the breakfast as weak or below expectations.
Overall Experience
9.3
Overall highly favorable experience for most guests: frequent recommendations, praise for staff and location, with occasional complaints related to facilities or specific service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-07 16:00

Property Description

Discover the perfect blend of comfort and convenience at Hotel Bertaso in the heart of Chapecó.

Recreation & Relaxation
Stay active in our 24-hour fitness center, unwind on the terrace, or engage with friends in our vibrant arcade/game room. Our complimentary self-serve breakfast awaits to fuel your adventures from early mornings.

Dining Delights
Indulge in on-site dining with a range of options, including a full restaurant, café, and 24-hour room service. Enjoy complimentary evening receptions and quench your thirst at the bar/lounge for memorable moments.

Convenience & Connectivity
Our business center and free Wi-Fi will keep you connected during your stay. With multilingual staff ready to assist at the 24-hour front desk, your every need is catered to, whether for work or leisure.

Embrace the essence of Chapecó by booking your stay at Hotel Bertaso today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 24 reviews
Cleanliness: 8
Service: 9.8
Location: 9.6
Room Quality: 8.8
Amenities: 7.6
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.3
M
Milena • couple • br
10
2026-07-04 • via Nuitee
A
Arthur • couple • br
10
2026-06-30 • via Nuitee
A
augusto • couple • br
10
2026-06-25 • via Nuitee
A
ALFREDO • solo_traveller • br
10
2026-06-22 • via Nuitee
R
Rabello Costa • couple • br
10
2026-06-01 • via Nuitee
J
Julian Gregory • solo_traveller • br
8
Bom hotel, menos o café da manhã
Pros:

Tamanho do quarto, chuveiro maravilhoso e atendimento dos funcionários.

Cons:

Café da manhã não chega a altura so hotel...digamos que bem abaixo do esperado....

2026-06-01 • via Nuitee
D
De Conto • solo_traveller • br
10
2026-05-29 • via Nuitee
J
Jovani • family_with_children • br
9
2026-05-24 • via Nuitee
W
Willian • solo_traveller • br
10
2026-05-22 • via Nuitee
D
Daniele • solo_traveller • br
9
2026-05-15 • via Nuitee
M
Marcelo • couple • br
10
Pros:

Gostei do atendimento
Da limpeza
Do restaurante

2026-05-14 • via Nuitee
B
barbosa • solo_traveller • br
10
Pros:

Atendimento dos funcionários

Cons:

Nada a comentar

2026-05-12 • via Nuitee
G
GALENO • couple • br
10
Ótima estadia
Pros:

Tudo

Cons:

Nada

2026-05-09 • via Nuitee
D
Daiamini • couple • br
8
2026-05-07 • via Nuitee
M
Maria Inês • family_with_children • br
9
Um ótimo custo benefício.
Pros:

Da localização. Bem central e de fácil acesso.

2026-05-07 • via Nuitee
V
Viviana Soledad • family_with_children • py
10
2026-05-06 • via Nuitee
A
Angela • solo_traveller • br
10
2026-05-06 • via Nuitee
J
Jose Antonio • couple • br
9
Pros:

Localização, limpeza e atendiemnto

Cons:

nihil

2026-05-05 • via Nuitee
R
Regiane • solo_traveller • br
10
2026-05-05 • via Nuitee
R
Regiane • couple • br
10
2026-05-05 • via Nuitee