MBH Maya Bacalar Hotel Boutique

Hotels
8.5 (725 reviews)
Carretera Federal 307 Chetumal - Cancun Km 25 +600 , Bacalar , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Beautiful scenery
Excellent service
Great food
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
6.5
Numerous mentions of cleanliness issues, including mould smells and insects in the rooms.
Service
9.5
Consistently praised for excellent service and staff kindness.
Location
8.5
Beautiful location, but access may be challenging for some.
Room Quality
7.5
Mixed reviews with complaints about mould and room conditions.
Amenities
8.5
Good amenities, although some were mentioned as non-functional.
Value for Money
9
Generally good value, though some customers had minor complaints.
Food and Beverage
9.5
Food quality received high praise across multiple reviews.
Overall Experience
9
Overall pleasant experience despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Luxurious Accommodation
MBH Maya Bacalar Hotel Boutique offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and satellite channels, providing a comfortable and relaxing stay for guests.

Relaxation and Recreation
Guests can unwind in the hot tub and sauna available at the hotel, perfect for rejuvenation after a day of exploring Bacalar. The hotel also offers water sports facilities, inviting guests to enjoy activities such as cycling and canoeing in the picturesque surroundings.

Convenient Amenities
With a restaurant, bar, and garden on-site, MBH Maya Bacalar Hotel Boutique ensures that guests have everything they need for a memorable stay. Additionally, private parking is available for added convenience, making travel arrangements hassle-free.

Book your stay at MBH Maya Bacalar Hotel Boutique for a luxurious and relaxing experience in Bacalar.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 725 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
B
Barbara • couple • fr
10
magnifique
Pros:

la vue !!! et la baignoire spa sur le balcon pour en profiter

2026-03-14 • via Nuitee
Y
Yulia • couple • ru
10
Pros:

Очень тихое, спокойное, атмосферное место. Прекрасный вид. Собственный пирс. Вкусные завтраки.

Номера немного старые, но при этом большие и удобные.

2026-03-14 • via Nuitee
G
graziano • couple • it
6
Cons:

Non c era il frigorifero in camera un solo barman che lavora per la colazione e il pranzo e il pomeriggio al bar in laguna quindi la mattina in laguna neanche un bicchiere d acqua

2026-03-13 • via Nuitee
S
Sandra Ximena • couple • mx
8
Pros:

La atención excelente.

Cons:

Lo único que veo deben atender es la calidad de los colchones y almohadas.

2026-03-13 • via Nuitee
I
Itay • family_with_children • il
8
Pros:

The place was magical and beautiful.
The staff was very nice and we had every day coffee to our room and they delivered it very fast.

Cons:

We had very bad smell that came from the sewerage all the time we spent there.

2026-03-11 • via Nuitee
A
Ami • family_with_children • il
10
Pros:

מלון על שפת האגם מרוחק מהעיר, החדרים מפוזרים בין העצים מה שנותן תחושה של פרטיות וחופש.
למלון גישה לאגם עם מזח יפהפה שם ניתן להשתמש בקיאקים של המלון בחופשיות או לשבת בערסלים.
אנשי צוות המלון היו אדיבים במיוחד!

Cons:

אפשר היה לנקות את החדר קצת יותר.

2026-03-10 • via Nuitee
S
Schamim • couple • ch
7
Pros:

Location is amazing, bit outside of center but with direct access to the lagoon, staff is super friendly and alway try to help, sea view, food was amazing

Cons:

It is not a 4 star standard, rooms are not fully equipped, missing towels, pillows, quite wore down bathrooms, rooms not fully cleaned

2026-03-07 • via Nuitee
J
Josue • family_with_children • mx
10
2026-03-03 • via Nuitee
K
Kamila • couple • ch
9
Pros:

Super sauber, unkomplizierter Check in

Cons:

Zu wenig Handtücher aber war okay

2026-03-03 • via Nuitee
T
Thomas • couple • us
6
Pros:

La ubicación

Cons:

El servicio no existía para nada
Ni en bar ni en restaurante

2026-03-02 • via Nuitee
M
Marion • family_with_children • fr
9
Pros:

Nous avons séjourné 2 nuits dans cet hôtel.
Nous avions une chambre avec une superbe vue sur la lagune.
Nous avons apprécié d'être au bord du lagon, le ponton, la mise à disposition gratuite de canoës
ou paddle.

Cons:

Le prix des petits déjeuners est beaucoup trop élevé.
Nous avons payé 80€ pour 2 petits déjeuners de 3 personnes (un plat, une boisson chaude et un jus)
Un véhicule est indispensable pour rejoindre le centre mais nous le savions en réservant.

2026-02-28 • via Nuitee
N
Norm • couple • ca
7
Staff were very helpful
Pros:

Wonder location nestled up to the lagoon.

Cons:

Room was clean and offered wonderful views. However extra care prior to arrival would have revealed hot water not functioning and room safe not operating.

2026-02-28 • via Nuitee
A
Aude • family_with_children • be
10
Pros:

Emplacement au bord du lac parfait! Personnel très gentil et prêt à aider/donner des conseils. Pas loin du centre (10 min en voiture)

Cons:

Manque juste de quoi pendre les affaires qui doivent sécher

2026-02-25 • via Nuitee
F
FERNANDO • family_with_children • mx
8
2026-02-23 • via Nuitee
N
Nathalie • couple • fr
4
Pour une vue lagon, je vous recommande de chercher un autre hotel.
Pros:

L’hôtel est face à la lagune. La vue est belle

Cons:

Cet hôtel joue uniquement sur la vue lagon. Le prix lors de notre séjour était quasiment à 200euros la nuit. Mais la chambre en elle meme ne les vaut pas (cf les photos : trace de sang sur le rideau?! Et il y en avait quelques autres encore, panneau électrique dans la chambre : première fois que je vois ça, finitions médiocres pour le prix de la chambre).
Le personnel n’était pas spécialement accueillant.

2026-02-23 • via Nuitee
A
arnaud • family_with_children • fr
10
2026-02-22 • via Nuitee
M
Marina Suzette • family_with_children • mx
10
We had a perfect stay and will be back!
Pros:

We love it here!

2026-02-13 • via Nuitee
N
natacha • couple • be
7
2026-02-11 • via Nuitee
J
jesica • family_with_children • ar
10
2026-02-09 • via Nuitee
E
Erica • couple • us
7
Beautiful views and friendly staff, but the room could use some updates.
Pros:

The location and views were absolutely beautiful and made the stay very relaxing. The staff were also incredibly friendly and helpful throughout our visit. The scenery alone was enough to enjoy the stay without needing to leave the property.

Cons:

The room itself needs some maintenance and updating. The curtains were ripped, the sink had cracks and leaked, the shower sprayed water everywhere, and the hot tub took a very long time to fill due to a loose faucet. The WiFi was also very limited and only allowed streaming when other guests were not actively using it.

2026-01-31 • via Nuitee