MBH Maya Bacalar Hotel Boutique

Hotels
8.5 (706 reviews)
Carretera Federal 307 Chetumal - Cancun Km 25 +600 , Bacalar , mx

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Beautiful scenery
Excellent service
Great food
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
6.5
Numerous mentions of cleanliness issues, including mould smells and insects in the rooms.
Service
9.5
Consistently praised for excellent service and staff kindness.
Location
8.5
Beautiful location, but access may be challenging for some.
Room Quality
7.5
Mixed reviews with complaints about mould and room conditions.
Amenities
8.5
Good amenities, although some were mentioned as non-functional.
Value for Money
9
Generally good value, though some customers had minor complaints.
Food and Beverage
9.5
Food quality received high praise across multiple reviews.
Overall Experience
9
Overall pleasant experience despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Luxurious Accommodation
MBH Maya Bacalar Hotel Boutique offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and satellite channels, providing a comfortable and relaxing stay for guests.

Relaxation and Recreation
Guests can unwind in the hot tub and sauna available at the hotel, perfect for rejuvenation after a day of exploring Bacalar. The hotel also offers water sports facilities, inviting guests to enjoy activities such as cycling and canoeing in the picturesque surroundings.

Convenient Amenities
With a restaurant, bar, and garden on-site, MBH Maya Bacalar Hotel Boutique ensures that guests have everything they need for a memorable stay. Additionally, private parking is available for added convenience, making travel arrangements hassle-free.

Book your stay at MBH Maya Bacalar Hotel Boutique for a luxurious and relaxing experience in Bacalar.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 706 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
M
Marina Suzette family_with_children mx
10
We had a perfect stay and will be back!
Pros:

We love it here!

2026-02-13 via Nuitee
N
natacha couple be
7
2026-02-11 via Nuitee
J
jesica family_with_children ar
10
2026-02-09 via Nuitee
E
Erica couple us
7
Beautiful views and friendly staff, but the room could use some updates.
Pros:

The location and views were absolutely beautiful and made the stay very relaxing. The staff were also incredibly friendly and helpful throughout our visit. The scenery alone was enough to enjoy the stay without needing to leave the property.

Cons:

The room itself needs some maintenance and updating. The curtains were ripped, the sink had cracks and leaked, the shower sprayed water everywhere, and the hot tub took a very long time to fill due to a loose faucet. The WiFi was also very limited and only allowed streaming when other guests were not actively using it.

2026-01-31 via Nuitee
L
Leo family_with_children ca
9
2026-01-30 via Nuitee
T
Thomas couple fr
9
Séjour entre jungle et lac
Pros:

Le logement propose une vue incroyable et un grand volume intérieur, chambre et salle de bain.
La résidence est situé entre jungle et lac, dépaysement garantie.
La résidence propose, dans chaque immeuble, le dernier étage en libre accès avec rooftop, piscine, espace détente.
L' établissement propose un grand ponton d'où l'on peut se baigner, se détendre avec hamac, bain de soleil, balançoire dans l'eau, kawak à disposition.
Situé sur la route principale juste avant Bacalar.

Cons:

Durant notre première nuit, grosse fête dans l'établissement juste a coté... Impossible de dormir avant 23h00... Le lendmain, plus un bruit donc peut être un manque de chance...
Malheureusement restauration en panne lors de notre deuxième jour, donc pas de petit déjeuner ... Il a fallut prendre la voiture.
Pas de réfrigérateur....

2026-01-28 via Nuitee
V
Veronica family_with_children ca
9
A beautiful spot to take a short holiday
Pros:

Loved the view of the lagoon and access to the water. Staff were great. Restaurant had good food. Property was very well taken care of. Appreciated the free kayaks available for use.

Cons:

Loud music really travelled from a neighbouring property having a big party, but that was not the fault of our hotel and it only happened the Saturday night. I also thought the restaurant could have a little more variety of foods on the menu.

2026-01-27 via Nuitee
M
Manuel family_with_children mx
10
Pros:

El lago ,y los kayak

Cons:

Todo bien

2026-01-17 via Nuitee
S
Sparrow Sp couple gt
6
Pros:

The property and scenery is beautiful.
The rooms smell strongly of mould though. They need to do a better job of maintaining the buildings in an extremely humid environment.

Cons:

The rooms smell of mould, they need to use dehumidifiers to manage the humidity.

2026-01-10 via Nuitee
C
carla alexandra family_with_children mx
9
Muy buena.
Pros:

El lugar es muy agradable, esta frente a la laguna, y el restaurante muy rico. Lo que más me gusto fue la amabilidad del personal. Excelente atención.

2026-01-05 via Nuitee
A
AlSANTOSPAMP couple es
9
2026-01-04 via Nuitee
A
Arjune family_with_children re
8
2026-01-03 via Nuitee
B
Barbara extended_group be
9
Amazing going with the kayak in the lagoon
Pros:

Food was amazing, and everyone was so kind

2026-01-01 via Nuitee
S
Saad couple ch
1
Ich nie wieder dahin gehen sorry muss aber ehrlich sein zu allen leuten
Pros:

Wäre eigentlich sehr schön direkt am See eher ruhig gelegen.
Wir haben nur eine nacht gebucht, ich bin aber beinahe um 12 Uhr nachts freiwillig weggefahren.

Cons:

Unser Zimmer Nummer 2 war am Abend als wir retour kamen plötzlich voller Ameisen, es gab wirklich eine Ameisenstrasse, es hatte sogar Tausendfüssler im Zimmer und beim Balkon ein kleines Wespennest, das Zimmer war auch nicht sauber! Ich habe dies beanstandet und mir wurde ein anderes Zimmer angeboten, das besser war aber als ich am morgen Aufstand hatte es auch da Ameisen. Am nächsten tag bin ich gegangen als ich ging fragte die Mitarbeiterin bei der Rezeption ob ich ein Kaffe will ich sagte ja und Sie bot mir 2 Smothies an, ich dachte sie möchte mir die als kleine Wiedergutmachung offerieren aber Sie hat tatsächlich nochmals 330 pesos von mir verlangt.

2025-12-29 via Nuitee
L
Lorena family_with_children mx
7
Tenia más expectativas
Pros:

El muelle está muy lindo. Las habitaciones tienen una maravillosa vista. El entorno de la selva es increíble

Cons:

El acceso a la laguna es complicado. Si vas con una persona adulta mayor no lo recomiendo. Las almohadas son incómodas. La cocineta no funcionó, ni el jacuzzi del roof top.

2025-12-27 via Nuitee
M
Mulholland couple ca
8
2025-12-15 via Nuitee
J
Jose family_with_children us
10
Muy buen lugar la pasamos muy bien el servicio excelente
Pros:

En la laguna

Cons:

En el fregadero no tiene la u para no pasar los olores del drenaje

2025-12-13 via Nuitee
F
flipperMX family_with_children mx
8
Gran experiencia, muy privado
Pros:

El servicio; la atención excelente. La privacidad del lugar también un plus. El café del restaurante increíble.
El muelle privado, delicioso.

Cons:

La habitación a un lado de la fosa septica.
La falta de una cafetera en la habitación.

2025-12-08 via Nuitee
S
Santos family_with_children gt
10
2025-12-05 via Nuitee
S
Stacy couple fr
10
2025-12-05 via Nuitee