MBH Maya Bacalar Hotel Boutique

Hotels
8.5 (745 reviews)
Carretera Federal 307 Chetumal - Cancun Km 25 +600 , Bacalar , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful scenery
Excellent service
Great food
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
6.5
Numerous mentions of cleanliness issues, including mould smells and insects in the rooms.
Service
9.5
Consistently praised for excellent service and staff kindness.
Location
8.5
Beautiful location, but access may be challenging for some.
Room Quality
7.5
Mixed reviews with complaints about mould and room conditions.
Amenities
8.5
Good amenities, although some were mentioned as non-functional.
Value for Money
9
Generally good value, though some customers had minor complaints.
Food and Beverage
9.5
Food quality received high praise across multiple reviews.
Overall Experience
9
Overall pleasant experience despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Luxurious Accommodation
MBH Maya Bacalar Hotel Boutique offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and satellite channels, providing a comfortable and relaxing stay for guests.

Relaxation and Recreation
Guests can unwind in the hot tub and sauna available at the hotel, perfect for rejuvenation after a day of exploring Bacalar. The hotel also offers water sports facilities, inviting guests to enjoy activities such as cycling and canoeing in the picturesque surroundings.

Convenient Amenities
With a restaurant, bar, and garden on-site, MBH Maya Bacalar Hotel Boutique ensures that guests have everything they need for a memorable stay. Additionally, private parking is available for added convenience, making travel arrangements hassle-free.

Book your stay at MBH Maya Bacalar Hotel Boutique for a luxurious and relaxing experience in Bacalar.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 745 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
B
Barbara • solo_traveller • it
9
Pros:

La posizione sulla laguna

Cons:

.

2026-05-29 • via Nuitee
L
Luis • couple • pa
10
Formidable
Pros:

Locación, privacidad

Cons:

Nada

2026-05-18 • via Nuitee
T
Tania • couple • mx
8
Confortable
Pros:

Cama y almohadas excepcionales, alimentos super buenos, servicio de personal super bien!!

Cons:

Toallas en mal estado, porta papel de baño roto

2026-05-18 • via Nuitee
D
Daniela • family_with_children • mx
7
No creo regresar
Pros:

La ubicación es fantástica, realmente vale mucho la pena la entrada a la laguna, el préstamo de kayaks y lo alejado que está de la multitud. El restaurante es algo costoso pero la comida y la atención fueron excelentes.

Cons:

Las fotografías no son reales a las instalaciones. No los todos los servicios que ofrecen están disponibles, por ejemplo los jacuzzi. No te explican que tienen alberca y vapor disponibles, nosotros nos enteramos y en nuestra última noche. El personal no es amable.

2026-05-09 • via Nuitee
H
Hugo • couple • fr
10
Détente
Pros:

Le lieux, l’emplacement et le personnel

Cons:

Le manque de rideau et la cuisine présente mais non fonctionnel

2026-05-07 • via Nuitee
E
Eric • couple • ca
8
à refaire
Pros:

le Lagoon et le quai magnifique!!

Cons:

rien

2026-05-04 • via Nuitee
A
Ask • solo_traveller • il
10
2026-05-03 • via Nuitee
F
fcmanique2021 • Family
10
Great place on a fair price
Pros:

Great place to disconnect from the city buzz, the food is great the place is all designed to have the best time in family

2026-04-18 • via Tripadvisor
T
Tanith • solo_traveller • gb
7
2026-04-15 • via Nuitee
N
Nicolas • solo_traveller • mx
10
2026-04-13 • via Nuitee
L
Luigi • family_with_children • it
10
2026-04-07 • via Nuitee
P
Priscilla • couple • nl
8
Pros:

Heerlijke steiger het water op.
Kosteloos gebruik van de kano/kayak.
Prachtig uitzicht

2026-04-06 • via Nuitee
L
Luigi • family_with_children • ie
9
Pros:

relaxed atmosphere

Cons:

na

2026-04-01 • via Nuitee
M
Marina • couple • us
10
2026-03-30 • via Nuitee
T
Tatosky • family_with_children • ca
10
Very beautiful and comfortable would definitely return
Pros:

Location was approximately 10 minutes from the town. It was quiet and beautiful. Our rooms were comfortable and the dock and lagoon was stunning

Cons:

The Wi-Fi signal wasn’t the greatest. The shower had warm water and the rooms could use a mini fridge. Other than that our stay was absolutely amazing.

2026-03-27 • via Nuitee
R
Rebecca • family_with_children • gb
10
Pros:

The dock access, the kayaking and the view was second to none

Cons:

It was all wonderful

2026-03-27 • via Nuitee
C
conic • couple • fr
8
Pros:

Hôtel parfaitement équipé avec une vue magnifique sur le lagon. Très bon accueil et disponibilité du personnel avec possibilité d’un room service si besoin.

Cons:

Hôtel un peu éloigné du centre de Bacalar qui nécessite une voiture.

2026-03-27 • via Nuitee
M
Michael • couple • us
10
Absolutely great staff, clean and gorgeous!
Pros:

Everything!

2026-03-18 • via Nuitee
J
jorge • solo_traveller • mx
7
Terrible service. Good location. Food ok
Pros:

The forest around the rooms was awesome

Cons:

The furniture at the pier was not enough. The kayaks were dirty as well as the life vests.

2026-03-17 • via Nuitee
R
Rogelio • family_with_children • us
9
2026-03-15 • via Nuitee