Wyndham Garden Baronne Plaza

Our first room had a view of just the inside of the hotel and our TV signal did not work. But when we brought up the TV issue to the front desk, Janaja immediately offered a new room and was able to accommodate us on a street view. My recommendation would be to ask for a street view if you want some natural light in your room.

Small bathroom. Noisy.

Everything was good

My vehicle was to big to fit in the parking garage but the nice lady at the desk let me know there was one right at the next corner not to far so that way good

See above

The only other issue was paying for parking....should be included in the price. Also...it wasn't easy to drive down the ramp....very tight.

Very disappointing service from the front desk staff, particularly “Lavender.”

Housekeeping must be requested by 8 a.m. the day before, which I did by calling Jack. However, by around 1 p.m. the next day, no one had come to clean the room. On my way out, I asked Lavender at the front desk, and she told me there was no record of my request and that housekeeping had already finished for the day, so nothing could be done.

I understand that mistakes happen, but what was upsetting was her attitude. Rather than acknowledging the possibility of an internal mistake, her response made it feel as though I was being treated as if I were making a false claim. A simple acknowledgment would have been sufficient.

When I asked her to call a supervisor, she ignored my request. I then spoke to another staff member standing next to her, who turned out to be Jack—the same person I had spoken to earlier. He remembered our call, acknowledged that the request had likely been missed, and apologized, which I appreciated.

Afterward, when I asked how long my request to speak with a supervisor would be ignored, Lavender replied that Jack was her supervisor—and that I had already spoken to him. The response felt dismissive and unhelpful, and she still made no effort to involve him or assist me.

To make matters worse, although I was told at 1 p.m. that housekeeping had finished, when I returned around 4 p.m., staff were still cleaning rooms nearby. This suggests the issue could have been resolved but was not.

Later, I happened to speak with a staff member who appeared to be the general manager, and she arranged for my room to be cleaned.

Overall, the stay was good, but the lack of professionalism and accountability from certain staff made the experience very frustrating. This was a simple issue that could have been resolved with a brief acknowledgment, but instead it was handled in a way that made the experience unnecessarily frustrating.

Our room windows open to the inside of the hotel, there was not sun light it was dim and dark.

En arrivant, on nous a informé qu'il n'y avait pas de petit déjeuner inclus dans notre hébergement alors que nous avons payé ce service qui était clairement affiché sur Booking lors de la réservation et également sur notre confirmation de réservation, ce qui a entrainé des frais supplémentaires que nous n'avions pas prévu. Notre réclamation au service client de Booking est restée sans suite malgré nos relances.
Nous sommes restés 3 nuits et aucun passage pour nettoyer la chambre ni même vider les poubelles.

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