Waterfront Hotel Downtown Burlington

Hotels
8 (3221 reviews)
2020 Lakeshore Road , Burlington , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Cons:
Cleanliness issues
Hidden fees and poor room conditions

Categories

Cleanliness
6.39
Multiple reviews mention filthy rooms and run down conditions, which negatively affected the perceived cleanliness.
Service
9.36
Many reviews highlighted excellent staff and positive customer service experiences.
Location
9.4
Consistently cited as excellent, with a perfect location for various activities.
Room Quality
7.35
Some reviews noted rooms were run down and issues with cleanliness, impacting the room quality.
Amenities
7.38
The pool and gym were mentioned negatively, with equipment not working and the pool being cold.
Value for Money
8.34
Decent value noted by some but countered by mentions of high costs for the quality of the stay.
Food and Beverage
7.39
Mixed reviews on breakfast quality and options, indicating room for improvement.
Overall Experience
8.36
Overall a decent experience but marred by some serious issues highlighted in negative reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:37

Property Description

Prime Location near Spencer Smith Park and Waterfront Trail
Experience the perfect blend of convenience and relaxation at our Burlington hotel located steps away from Spencer Smith Park and the scenic Waterfront Trail.

Comfortable Rooms with Scenic Views
Unwind in our cozy guest rooms equipped with cable TV, coffee makers, and some offering stunning views of Spencer Smith Park.

Delicious Breakfast and Leisure Amenities
Start your day with a scrumptious breakfast buffet and enjoy our on-site pool, restaurant, and fitness center for a rejuvenating stay.

Book now to discover the charm of Burlington at Waterfront Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 2 years old and over stay for CAD 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3221 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.36
K
Karissa • solo_traveller • gb
10
2026-04-25 • via Nuitee
T
Tara • family_with_children • ca
8
2026-04-25 • via Nuitee
G
Gurpreet • couple • ca
6
2026-04-21 • via Nuitee
V
Vivian • couple • us
8
2026-04-21 • via Nuitee
S
Sabine • solo_traveller • fr
9
2026-04-21 • via Nuitee
P
Phyllis • couple • ca
8
On the whole I was satisfied
Pros:

Location, comfortable rooms, good buffet for breakfast, friendly knowledgeable staff

Cons:

The restaurant on site is not great, very expensive, not great quality in food and drink,

2026-04-19 • via Nuitee
H
Harrison • solo_traveller • ca
8
Pros:

Everything

Cons:

The Breakfast.

2026-04-19 • via Nuitee
T
Timothy • couple • ca
10
Pros:

Downtown Location with restaurants and pubs a few minutes walk away and one on the premises being used by locals.

2026-04-18 • via Nuitee
• family_with_children • ca
10
2026-04-18 • via Nuitee
C
Charmaine • couple • ca
9
2026-04-17 • via Nuitee
• couple • ca
10
2026-04-17 • via Nuitee
C
Christopher • family_with_children • ca
8
2026-04-15 • via Nuitee
S
Singh • solo_traveller • ca
7
Pros:

Cleanness and ease

Cons:

Paid parking

2026-04-13 • via Nuitee
D
Darren • couple • ca
9
2026-04-13 • via Nuitee
G
Greg • couple • ca
9
Will definitely stay again
Pros:

Room rates were very reasonable, and having breakfast included was a nice perk.

Cons:

Knowing ahead of time that there was a parking charge would have been nice.

2026-04-13 • via Nuitee
J
Jérémy • solo_traveller • fr
6
Pros:

Emplacement
Ville très vivante (bars, etc.)

Cons:

Parking... Un bar est juste à côté et le samedi soir, impossible de trouver une place, il faut aller à un autre parking situé plus loin.

Pas de places pour le petit-déjeuner : quelques tables placées dans le hall

2026-04-13 • via Nuitee
S
Sheila • couple • ca
10
Was great. Clean, comfortable.
Pros:

Perfect location. Pet friendly.

Cons:

Nothing

2026-04-12 • via Nuitee
V
Veronica • couple • us
10
Convenient, beautiful,kind staff
Pros:

Location

Cons:

Nothing

2026-04-11 • via Nuitee
B
Barbara • couple • ca
3
WONT GO BACK!!!
Pros:

It was horrible everything was cold and they ran out of Regular coffee we took decaf it was just warm

Cons:

Horrible see above and the garbage cans were full no place to put you garbage....We stayed in room 608 when I got up in the am tout of bed I felt something puncture my thigh it was a exposed spring on the very old stained mattress and it was like that on both sides We told staff they offered us NOTHING!!!!

2026-04-10 • via Nuitee
U
Umair • family_with_children • ca
10
Neat and clean hotel in the heart of Burlington.
Pros:

Clean and great location

Cons:

Paid parking

2026-04-10 • via Nuitee