Waterfront Hotel Downtown Burlington

Hotels
8 (3428 reviews)
2020 Lakeshore Road , Burlington , ca

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Cons:
Cleanliness issues
Hidden fees and poor room conditions

Categories

Cleanliness
6.39
Multiple reviews mention filthy rooms and run down conditions, which negatively affected the perceived cleanliness.
Service
9.36
Many reviews highlighted excellent staff and positive customer service experiences.
Location
9.4
Consistently cited as excellent, with a perfect location for various activities.
Room Quality
7.35
Some reviews noted rooms were run down and issues with cleanliness, impacting the room quality.
Amenities
7.38
The pool and gym were mentioned negatively, with equipment not working and the pool being cold.
Value for Money
8.34
Decent value noted by some but countered by mentions of high costs for the quality of the stay.
Food and Beverage
7.39
Mixed reviews on breakfast quality and options, indicating room for improvement.
Overall Experience
8.36
Overall a decent experience but marred by some serious issues highlighted in negative reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:37

Property Description

Prime Location near Spencer Smith Park and Waterfront Trail
Experience the perfect blend of convenience and relaxation at our Burlington hotel located steps away from Spencer Smith Park and the scenic Waterfront Trail.

Comfortable Rooms with Scenic Views
Unwind in our cozy guest rooms equipped with cable TV, coffee makers, and some offering stunning views of Spencer Smith Park.

Delicious Breakfast and Leisure Amenities
Start your day with a scrumptious breakfast buffet and enjoy our on-site pool, restaurant, and fitness center for a rejuvenating stay.

Book now to discover the charm of Burlington at Waterfront Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Guest Reviews

8
Based on 3428 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.36
L
Lauren solo_traveller ca
8
2026-08-29 via Nuitee
A
Ana couple ca
8
A very enjoyable stay
Pros:

The hotel is very well located, in the beautiful Burlington downtown

Cons:

No complaints

2026-08-28 via Nuitee
Z
Zhen solo_traveller ca
10
2026-08-28 via Nuitee
C
Christian family_with_children de
8
Pros:

Tolle Lage direkt am See mit vielen Parkmöglichkeiten.

Cons:

Kein richtiger Frühstücksraum, wenig Sitzplätze beim Frühstück.

2026-08-27 via Nuitee
R
rita solo_traveller ca
10
A must visit again
Pros:

The request i made for bday message was done so well

Cons:

None

2026-08-27 via Nuitee
N
Nicholas family_with_children gb
6
Great location, breakfast a bit lacking.
Pros:

Great location and surroundings.
Room was fine, Aircon was quite loud.

Cons:

Breakfast was included but was pretty basic, and when weather was poor and couldn’t sit outside there was very limited indoor seating.

2026-08-27 via Nuitee
D
Donna couple ca
10
2026-08-26 via Nuitee
M
Marie couple ca
7
Our stay was a pleasant experience, primarily because of the exceptional hospitality of the staff.
Pros:

The staff were excellent. They accommodated every need, including accessibility concerns. There was also a lake view which was stated in the description.

Cons:

Our primary difficulty was the volume. There was noise from outside (motors revving) and inside (voices and doors closing loudly) until approximately midnight. The lower ballroom has no elevator access, leaving it unavailable to persons with mobility devices and difficult and possibly unsafe for persons with limited mobility. Details mentioned in the promotional materials were not provided (bathrobes, gift shop and breakfast items specified).

2026-08-26 via Nuitee
N
Nicole extended_group ca
10
2026-08-25 via Nuitee
P
Pascal couple ca
9
The staff was so friendly and the hotel location is great, especially the waterfront area!
Pros:

Great room, great location. The breakfast was good, but it needs more variety in terms of food options.

Cons:

Daily parking rate is still high.

2026-08-25 via Nuitee
M
Ms Sarfowaa Larbi solo_traveller gh
8
Pros:

BREAKFAST CAN BE BETTER.....

2026-08-25 via Nuitee
L
Linda solo_traveller ca
8
2026-08-24 via Nuitee
C
Cornelia Valentan solo_traveller at
9
Lohnenswert u d sympathisch
Pros:

Super Zimmer in äußerst schöner Lage

Cons:

Das Pool war leider gesperrt und wurde nicht wie versprochen am nächsten Tag woeder geöffnet

2026-08-24 via Nuitee
J
Jessica solo_traveller gb
7
Pros:

The beds were comfy and the location was great

Cons:

The air con was really loud. And the breakfast was terrible. There was a hair in the sausage patties.

2026-08-24 via Nuitee
P
Peter couple gb
8
Good location, after arriving on a late flight
Pros:

Clean, comfortable.
Staff were friendly & polite

Cons:

Nothing

2026-08-23 via Nuitee
L
Lynn couple ca
3
Pros:

The staff were extremely kind and helpful in dealing with the issue of a very unsuitable room

Cons:

Room 123 is not suitable as a room. The outdoor restaurant is right outside the window. There were people right outside the window. It was very noisy.
Thankfully, a kind staff person was able to trade a room for me, otherwise I would have left.

2026-08-23 via Nuitee
S
Surman solo_traveller ca
8
Pros:

Location on the lake

Cons:

Breakfast

2026-08-22 via Nuitee
R
Randy couple ca
1
Disappointed with the stay, considering the convenient location of the hotel.
Pros:

The location is convenient to access downtown Burlington.

Cons:

Our air conditioner didn’t work in the room and they weren’t able to fix it. The hotel was not able to offer us another room and did not do much to compensate us for the inconvenience.

2026-08-22 via Nuitee
J
Jennifer extended_group ca
9
2026-08-21 via Nuitee
L
Lourdes Liliana extended_group co
8
2026-08-21 via Nuitee