Candlewood Suites St Louis St Charles by IHG

Hotels
•
Candlewood Suites
7.1 (184 reviews)
1800 Zumbehl Road , Saint Charles , US
+1 636-949-6800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great central location (near supermarket, Walmart, restaurants)
Friendly, helpful staff and accommodating manager
Two-bedroom suites and in-room kitchens
Free laundry offered
Close to event venues / convenient proximity
Cons:
Cleanliness issues (ants, dead bugs, hair in tub, leaks)
No breakfast offered
Beds sagging / caved-in mattresses
Small / packed parking area and construction blocking spots
Occasional maintenance problems (leaks, elevator down, TV issues)
At least one report of manager unresponsive after complaints

Categories

Cleanliness
4.5
Multiple guests reported poor cleanliness (ants, dead bugs in windows, hair in tub, ceiling leaks); a few reviews called rooms very clean, but overall cleanliness is a clear weakness.
Service
9.3
Staff repeatedly described as friendly, helpful and accommodating (manager replaced remote batteries, resolved water issue quickly); one report of an unresponsive manager in a severe incident is an outlier but noted.
Location
9
Consistently praised: central location, close to supermarket/Walmart/restaurants, near event venues and relatives; minor parking/traffic/construction access issues mentioned.
Room Quality
7
Two-bedroom suites and in-room kitchens/TVs were appreciated, but multiple reports of bed sagging/caved-in mattresses, a leaking ceiling, and occasional maintenance/TV problems reduce the score.
Amenities
7.5
In-room kitchens and free laundry are positives; absence of breakfast, limited parking, and occasional elevator outages are negatives—overall decent but mixed.
Value for Money
8
Several guests noted the price and location made the stay worthwhile; while some had severe negative experiences, overall perceived value leans positive for many guests.
Food and Beverage
3.5
Frequently noted that no breakfast was offered (several guests disappointed); limited on-site F&B options lead to a low score.
Overall Experience
8
Mixed overall: many guests praised location and staff and said they'd stay again, while a few had very poor stays (cleanliness and management responsiveness issues). Net experience rates above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Located just 12 km from Hollywood Casino St. Louis, Candlewood Suites St Louis St Charles, offers easy access to nearby attractions like St. Louis Gateway Arch and Six Flags Over Mid-America.

Modern Amenities
Enjoy a fitness centre, free private parking, and a terrace during your stay at this 3-star hotel. The hotel also provides a 24-hour front desk for your convenience.

Nearby Attractions
Explore popular destinations such as St. Louis Zoo and Forest Park (St. Louis), both located just 34 km from the property. St. Louis Lambert International Airport is also easily accessible, only 20 km away.

Book your stay at Candlewood Suites St Louis St Charles for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 184 reviews
Cleanliness: 4.5
Service: 9.3
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 8
Food and Beverage: 3.5
Overall Experience: 8
Q
Quinones • solo_traveller • us
9
2026-10-13 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Everything. Great for an extended stay. Great location.. Short walk to the Supermarket, Walmart and restaurants.

2026-09-20 • via Nuitee
L
Lisa • extended_group • us
9
Pros:

Loved that the room offered 2 bedrooms. The bedroom sizes were perfect for 4 adults

2026-08-26 • via Nuitee
M
Michael • solo_traveller • us
1
Terrible
Pros:

Nothing

Cons:

They cancelled on us last minute

2026-08-12 • via Nuitee
U
Ungashick • couple • us
1
2026-08-09 • via Nuitee
M
Mary • couple • us
10
2026-08-05 • via Nuitee
R
Robert • couple • us
8
Nice
Pros:

The apartment type room with the kitchen. Also the separate bedroom with two tvs in the place, are great

Cons:

Not clean as I would like

2026-08-05 • via Nuitee
F
Fountain • family_with_children • us
10
It was worth it
Pros:

Very clean and nicer than expected

Cons:

The parking lot was packed need a bigger lot

2026-08-04 • via Nuitee
N
Newlon • solo_traveller • us
9
Pros:

Close to coffee

Cons:

Clean bed and bath

2026-07-21 • via Nuitee
N
Nicole • solo_traveller • us
10
Great
Pros:

Bed was amazing! Staff was great!

Cons:

No breakfast offered. Thats probably due to having kitchens in rooms

2026-07-10 • via Nuitee
A
Alicia • solo_traveller • us
8
Pros:

Central with access to all you need within walking distance

Cons:

Its age shows. But it feels well kept.

2026-07-07 • via Nuitee
B
Brittney • solo_traveller • us
5
2026-07-03 • via Nuitee
M
Michaela • family_with_children • us
1
This stay was terrible and we were fully charged for this horrible stay with no call back from the manager. What a crap
Pros:

I liked that the suite had two bedrooms with a TV and kitchen area

Cons:

There were ants all over and the ceiling leaking with the rain. Dead bugs in the windows. We were unable to reach the manager after multiple calls and multiple issues with the room. All of which were reported with no return call back. We were staying there for a dance competition so we didn’t get back until late. Someone had moved our trash cans under a leak in the ceiling in our room which we received no notification about. We were fully charged for this awful experience. Never again.

2026-06-30 • via Nuitee
A
Annaleah • family_with_children • us
5
2026-06-29 • via Nuitee
G
Gwen • couple • us
8
Pros:

Great location, friendly staff

2026-06-29 • via Nuitee
S
stephanie • family_with_children • us
10
2026-06-27 • via Nuitee
R
Robin • couple • us
10
Pros:

Sad no breakfast

Cons:

No breakfast, room had hair in tub bathroom floor

2026-06-25 • via Nuitee
J
Johnetta • solo_traveller • us
10
2026-06-22 • via Nuitee
A
Alicia • solo_traveller • us
9
Super nice staff. Comfortable area.
Pros:

Clean.

Cons:

The bedroom TV wouldn’t work.

2026-06-22 • via Nuitee
D
Debbie • solo_traveller • us
9
Pros:

Location

Cons:

Bed kinda sunk in the middle

2026-06-19 • via Nuitee