Candlewood Suites St Louis St Charles by IHG

Hotels
•
Candlewood Suites
7.2 (310 reviews)
1800 Zumbehl Road , St. Charles , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality problems
Limited amenities

Categories

Cleanliness
6.03
Reviews indicated issues with unpleasant smells and maintenance, affecting overall cleanliness.
Service
8.5
The staff was frequently mentioned as friendly and accommodating.
Location
8.04
The location was generally considered good with easy access to stores, though hard to find.
Room Quality
5.99
Rooms were noted as outdated and in need of maintenance, with mixed experiences.
Amenities
7.52
Basic amenities met expectations but could be improved.
Value for Money
7.98
Guests felt they received a good value considering the price.
Food and Beverage
7.03
Breakfast options were not originally apparent to guests, indicating some areas for improvement.
Overall Experience
6.5
The experience was mixed, with both positive aspects and several drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:52

Property Description

Convenient Location
Located just 12 km from Hollywood Casino St. Louis, Candlewood Suites St Louis St Charles, offers easy access to nearby attractions like St. Louis Gateway Arch and Six Flags Over Mid-America.

Modern Amenities
Enjoy a fitness centre, free private parking, and a terrace during your stay at this 3-star hotel. The hotel also provides a 24-hour front desk for your convenience.

Nearby Attractions
Explore popular destinations such as St. Louis Zoo and Forest Park (St. Louis), both located just 34 km from the property. St. Louis Lambert International Airport is also easily accessible, only 20 km away.

Book your stay at Candlewood Suites St Louis St Charles for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 310 reviews
Cleanliness: 6.03
Service: 8.5
Location: 8.04
Room Quality: 5.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 6.5
N
Nicole • solo_traveller • us
10
Great
Pros:

Bed was amazing! Staff was great!

Cons:

No breakfast offered. Thats probably due to having kitchens in rooms

2026-07-10 • via Nuitee
A
Alicia • solo_traveller • us
8
Pros:

Central with access to all you need within walking distance

Cons:

Its age shows. But it feels well kept.

2026-07-07 • via Nuitee
B
Brittney • solo_traveller • us
5
2026-07-03 • via Nuitee
M
Michaela • family_with_children • us
1
This stay was terrible and we were fully charged for this horrible stay with no call back from the manager. What a crap
Pros:

I liked that the suite had two bedrooms with a TV and kitchen area

Cons:

There were ants all over and the ceiling leaking with the rain. Dead bugs in the windows. We were unable to reach the manager after multiple calls and multiple issues with the room. All of which were reported with no return call back. We were staying there for a dance competition so we didn’t get back until late. Someone had moved our trash cans under a leak in the ceiling in our room which we received no notification about. We were fully charged for this awful experience. Never again.

2026-06-30 • via Nuitee
A
Annaleah • family_with_children • us
5
2026-06-29 • via Nuitee
G
Gwen • couple • us
8
Pros:

Great location, friendly staff

2026-06-29 • via Nuitee
S
stephanie • family_with_children • us
10
2026-06-27 • via Nuitee
R
Robin • couple • us
10
Pros:

Sad no breakfast

Cons:

No breakfast, room had hair in tub bathroom floor

2026-06-25 • via Nuitee
J
Johnetta • solo_traveller • us
10
2026-06-22 • via Nuitee
A
Alicia • solo_traveller • us
9
Super nice staff. Comfortable area.
Pros:

Clean.

Cons:

The bedroom TV wouldn’t work.

2026-06-22 • via Nuitee
D
Debbie • solo_traveller • us
9
Pros:

Location

Cons:

Bed kinda sunk in the middle

2026-06-19 • via Nuitee
J
John • couple • us
5
2026-06-17 • via Nuitee
K
Kierstin • family_with_children • us
8
2026-06-15 • via Nuitee
S
Salomon • couple • us
8
Would stay there again if we go that way later
Pros:

Breakfast ? Didn't see one. The bed was caved in in the center so that was uncomfortable. Other than that we liked the plc price n location overall liked it

Cons:

The bed

2026-06-15 • via Nuitee
S
Susan • couple • us
7
Pros:

Free Laundry!

Cons:

Small parking area - had to park offsite with camper

2026-06-12 • via Nuitee
T
Tamika • couple • us
10
Great
Cons:

The elevator was down….that was the only issue

2026-06-11 • via Nuitee
L
Loxie • solo_traveller • us
9
Good
Pros:

Close to my event great staff

Cons:

i was puzzled the\at the desk did not have a plug and light

2026-06-09 • via Nuitee
K
Kerry • solo_traveller • us
10
I'd do it again in a minute...but you need a sign by the street to make it easier to find.
Pros:

I left early both nights and did not eat breakfast. The manager was VERY friendly and accommodating, replacing batteries in the TV remote, recommending a good place to eat. etc. EXCEPTIONAL service and VERY nice people!

Cons:

Can't think of a thing

2026-05-30 • via Nuitee
K
Kasey • couple • us
8
Pros:

The staff was helpful and friendly.

2026-05-26 • via Nuitee
S
Samantha • couple • us
10
2026-05-23 • via Nuitee