Hawthorn Extended Stay by Wyndham Cincinnati NE Mason

It's older but they are working on upgrades. Well worth it

The biggest problem, the 'refundable deposit', it is not refundable it came fully out of our account at check in. Called about it shortly after arriving home and was told it will be reversed any day. A week later we're told we won't be seeing our $100 deposit due to a stained towel. I've been waiting on a call back for further detail. Now they won't answer the phone to discuss it. The outside doors were broken, did not require a card key to get in. Very unsafe feeling while traveling with small children. The breakfast was family style, down to sharing a gallon of milk and sticky bottle of syrup. The floors were sticky in the room and filthy in the hallways. We had no blankets, sheets, or pillows for our pullout couch. The tv cables were pulled from the walls (living room and bedroom tv's) leaving the wiring exposed, they knew we had small children traveling with us couldn't believe a hazard like that was over-looked. I tried plugging in a hair dryer and the outlet sank into the wall. The outlet behind the stove was completely exposed, and the oven door was unable to shut. The dishes appeared to be left from past tenants. Most of them still had food in them. We were given 2 towels for a family of 5. Most the appliances were broken, or missing. Stained furniture and not nearly enough bedding for the amount of people to accommodate. If we were given a proper heads up over the shortage we would have came prepared.

No security - building didn't lock, the rooms smelled. The rooms were damp from the air conditioner. The hallways were so filthy and hadn't been swept. I found a pair of bloody underwear in the vanity. A roach was in my bed the morning of my checkout. Check in took an hour, making us late for the event we were attending. No rooms were available at 5pm, when check in should have been 3pm. I had unexpected charges on my credit card that have not been fixed, even though the manager and staff have told me multiple times it would be fixed.

I told the guy that goes by Gus that we wanted to stay til 4pm and even paid the extra $50 for it and he said it was ok and he had us scheduled to check out at 4pm. That was a lie, the assistant manager(only white looking man there sorry can’t remember his name think the last name was Smith) came pounding on the door at 3:20 and told me we were supposed to leave at 3pm. I told him that it was scheduled til 4 and he said no it wasn’t and that we needed to leave. There were no towels in the room whatsoever. There was a dirty sock from whoever had the misfortune of staying there before us.

The breakfast had no coffee

No

The second bedroom door didnt shut, there was holes in some of the room, part of the way was coming off in the kitchen.

Cleanliness, noisy, property conditions

Notified at checkin for $150 deposit(at a hotel, really).Not very friendly. Bathroom floor needed swept. Blanket had grease stains on it. Couch stunk(had go buy Lysol spray). Wanted to checkout a day early and no was there for over an hour. Another customer was locked out of his room and waited longer than I did. I didn't complain because I knew I wouldn't get my deposit back. Worst stay ever. Hawthorn should be embarrassed to have their name on this facility

Well I was charged 177 dollars for a room with a 150 dollar deposit that I never received back, the room didn't have any towels, coffee maker, pillow cases, TV remotes were missing and the place was dirty. Even the staff seemed shady. Anyway I will tell everyone of my friends not to do business with this place, and never book with hawthorn hotels again.

The carpet was dirty the dining room table legs needed to be tightened up because it the screws were loose when you had food out in the kitchen make sure it’s covered because the roaches will come out also the kid was at the table eating breakfast a roach came out the wall socket Omg I didn’t get a picture because it went back in the socket fast the bedroom had a baby sock on the floor balloons on the living room curtain popped of course and inflated the house keeper doesn’t pay attention to detail it was dusty in many places of the room bathroom was ok just had two small lotion bottles two used rolls of toilet paper two large towels two wash cloths one hand towel to use for Four people 🥴 so the next morning sent the kids to get towels they told me they had to tell the short white guy ask the desk many times what they needed because he seemed like he couldn’t get the rite amount of towels and wash clothes for Four people 👀 so as I’m waiting and it’s taking awhile I started my way up to the office because he’s not very friendly and his sense of humor is funny at all you can tell he’s not a happy person and not helpful at all when you ask him a question now the maintenance guy and the young lady that works there I saw was very helpful I give them 5 ⭐️, hold up this is the best part so I checked in everything was great so the next day I checked my account on my phone they charged me again for the same price, as we got back to the hotel I went to the front office I explained it the the same little fat white guy with the stretched circle earrings he said to me it happened to him also and they talked to corporate about it and the problem isn’t fixed yet so this has been going on for a while so I wanted to remind the customers watch your money because if you don’t catch it, they got free money out of you out of your bank account. That’s not right so this is what I tell you that he wasn’t helpful at all with the situation about my money.

Pool close to things

Everything. One positive I guess is that the a/cs worked.