Hawthorn Extended Stay by Wyndham Cincinnati NE Mason

Hotels
•
Hawthorn Suites
5.8 (499 reviews)
9369 Waterstone Blvd , Mason , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Lack of amenities

Categories

Cleanliness
3.45
Multiple reviews highlight dirtiness and unclean conditions.
Service
7.45
Staff received positive comments despite other issues.
Location
8.45
Good location mentioned in several positive reviews.
Room Quality
4.95
Mixed reviews with mentions of issues like broken facilities.
Amenities
5.45
Comments noted lack of essential amenities and poor quality.
Value for Money
5.95
Some guests found it economical, but quality did not match expectations.
Food and Beverage
4.45
Breakfast area cleanliness and food availability were concerns.
Overall Experience
6.25
Mixed feelings, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:16

Property Description

Luxurious Suites with Convenient Amenities

Experience comfort and convenience at Hawthorn Suites by Wyndham Cincinnati Northeast/Mason. Each suite features a cozy sofa bed and a well-equipped kitchenette, ensuring a homely stay. Refresh in the outdoor swimming pool or stay active at the fitness centre.

Complimentary Services and Facilities

Enjoy free Wi-Fi, parking, and a continental breakfast during your stay. Benefit from dry cleaning services and make use of the BBQ facilities and vending machines on-site. Everything you need for a relaxing getaway is right here.

Prime Location for Entertainment and Shopping

Located near Cincinnati city centre, our hotel is just a short drive away from Symmes Square Shopping Center and Kings Island Amusement Park. Whether you're here for leisure or business, Hawthorn Suites is the perfect choice.

Book now for an unforgettable stay at Hawthorn Suites by Wyndham Cincinnati Northeast/Mason.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 4 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 499 reviews
Cleanliness: 3.45
Service: 7.45
Location: 8.45
Room Quality: 4.95
Amenities: 5.45
Value for Money: 5.95
Food and Beverage: 4.45
Overall Experience: 6.25
D
Desiree • extended_group • us
4
Cons:

The dresser drawer was broken the tvs also didn’t work
The drawer in the kitchen was broken and the couch had a mark/hole the beds were ok but not the best

2026-06-20 • via Nuitee
S
Samantha • solo_traveller • us
1
Pros:

Location

Cons:

Dirty, pool closed, no staff after 12, not enough towels or bedding, nasty beds with stains everywhere, stairs smelled of animal pee, false advertising!!! Room was nothing like the picture we booked.

2026-06-18 • via Nuitee
S
Samantha • solo_traveller • us
1
2026-06-18 • via Nuitee
K
Kristie • family_with_children • us
1
Pros:

Nothing!

Cons:

Dirty, no towels, no garbage can in room, staff rude, the staff was the same guy morning noon and night, no breakfast first day no pool cars in parking lot sitting on jacks I believe this is a hotel people are living in very disturbing.

2026-06-08 • via Nuitee
H
hardwick • family_with_children • us
1
I will never rent from Wyndham anything ever again
Pros:

Nothing

Cons:

Rooms were dirty broken door handle a/c didn’t work in living room door lock was falling off on front door hallways were disgusting staff was poor

2026-06-07 • via Nuitee
P
Perez • couple • us
1
2026-06-05 • via Nuitee
B
Bismark • family_with_children • us
2
Pros:

N/A

Cons:

There were too many roaches

2026-06-02 • via Nuitee
J
Josh & Kylee • solo_traveller • us
7
2026-05-28 • via Nuitee
C
Charles • family_with_children • us
1
Horrible
Cons:

Customer service was shit they over booked and could only try to honer one of the two rooms book

2026-05-25 • via Nuitee
L
Linzy • couple • us
1
2026-05-21 • via Nuitee
B
Brenda • family_with_children • us
1
Not a safe place very dirty.
Pros:

Not much

Cons:

I didn’t like anything it was ran down. Rooms are disgusting. You don’t have a TV dirty dishes. It’s not a nice property.

2026-05-19 • via Nuitee
J
Justin • couple • us
10
2026-05-18 • via Nuitee
K
Kelsi • solo_traveller • us
1
Pros:

Nothing has communication

2026-05-17 • via Nuitee
L
Lacey • solo_traveller • us
4
Poor Housekeeping
Pros:

The girl at the front desk was helpful and polite. She told us that we could have gotten the room cheaper if we had booked with them directly, rather than using a third party website.

Cons:

Very poor housekeeping. The floors looked like they haven't been vacuumed in months. The bathtub looked like it hadn't been cleaned in months (I was almost too afraid to shower there). Due to the poor housekeeping, I chose not to eat the breakfast.

2026-05-11 • via Nuitee
D
Danelle • family_with_children • us
1
DID NOT STAY, NO ROOM available
Pros:

Did not stay, at 930 pm room was not ready, no explanation other than 15 min delay waited 40 min still no room and no explanation, asked for different room, front desk clerk said a few minutes, than left and did not return. We did not stay, left and found different hotel I am requesting that my credit card be refunded immediately.

Cons:

Everything, customer service was awful, front desk clerk shift was done, so he passed onto someone else who also had no explanation why room was not ready or could not give another room. Requesting immediate refund to my credit card.

2026-05-11 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

I loved the front staff and the manager Tonna was great!

Cons:

Wished the would've supplied shower gel .

2026-05-04 • via Nuitee
R
Renee • family_with_children • us
2
DO NOT BOOK.
Pros:

Very close to kings island.

Cons:

Our recent stay was extremely disappointing and not at all worth the cost. From the moment we arrived, the experience was frustrating. Check-in took 35 minutes while two staff members remained in the manager’s office and refused to come out, even when housekeeping tried to get their help.

Safety was a major concern. The entry door to our building did not lock and remained propped open, which not only made the building feel unsafe but also left it freezing during a cold snap. To make matters worse, people were regularly standing in the entryway smoking and lingering with their dogs. We were jumped on and growled at multiple times just trying to enter and exit—especially concerning with children.

Breakfast was poorly managed. There was no staff monitoring or restocking food, plates, or cups. We had to track someone down just to get basic items. Even more concerning, the English muffins left out were over two weeks expired and still in their original packaging.

We had two rooms, and both had ongoing issues with key cards—twice we had to go back and have them reactivated after they stopped working overnight.

Overall, the service and conditions did not match the price we paid. We will not stay here again and would not recommend this hotel to anyone visiting the area, including those going to Kings Island.

2026-05-03 • via Nuitee
R
Rubens • solo_traveller • us
10
EXTREMELY SPACIOUS! 2 bedrooms rooms full size livin room and kitchen, No bugs, friendly staff!
Pros:

Extremely Spacious, Front desk very friendly and understanding, Clean, No bugs, Quiet, Continental breakfast. Full size living room and kitchen!!!

Cons:

Elevator broken, high price laundry facilities (washer/dryer)

2026-04-28 • via Nuitee
R
Rubens • family_with_children • us
10
2026-04-28 • via Nuitee
P
Peter • solo_traveller • us
1
Worst hotel I ever stayed in.
Pros:

I didn't not anything.

Cons:

The environment, the food, customer service, there was no soap, I used my own soap and bath tower, breakfast ran out before 9 AM, I had to ask for towers and there was stain on them, the sink in the kitchen was dirty,

2026-04-26 • via Nuitee