Extended Stay America Suites - Richmond - Glen Allen - Short Pump

Hotels
•
Extended Stay America Suites
7.4 (362 reviews)
4231 Park Place Court , Glen Allen , us
+1 804-747-5253

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Good location
Clean bed
Cons:
Roaches everywhere
No utensils for cooking
Dirty facilities

Categories

Cleanliness
5.48
Numerous mentions of bugs and roaches indicate poor cleanliness.
Service
9.95
Staff provided a can of Raid and were willing to assist with room issues.
Location
9.49
Convenient access to the tournament venue was noted positively.
Room Quality
6.44
Multiple reports of roaches and disappointing room conditions.
Amenities
6.47
Lack of basic kitchen utensils and poor amenities reported.
Value for Money
7.43
Mixed sentiments on pricing relative to the experienced cleanliness and service.
Food and Beverage
8.48
No specific comments, assumed standard for an extended stay.
Overall Experience
5.45
Overall disappointing experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Outdoor Pool and Gym
Enjoy a refreshing swim in the outdoor pool or keep up with your workout routine at the on-site gym.

Fully-Equipped Kitchen and Grab-n-Go Breakfast
Experience the convenience of having a fully-equipped kitchen in your room and start your day right with a daily Grab-n-Go breakfast.

Convenient Location and Free Wi-Fi
Situated near popular attractions like Sycamore Creek Golf Course and Downtown Richmond, stay connected with free Wi-Fi in public areas.

Book now to experience a perfect blend of comfort and convenience at Extended Stay America - Richmond - Glen Allen - Short Pump!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7.4
Based on 362 reviews
Cleanliness: 5.48
Service: 9.95
Location: 9.49
Room Quality: 6.44
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 5.45
C
Coleen • solo_traveller • us
5
Cons:

Roaches
No hair dryers

2026-08-21 • via Nuitee
C
Coleen • solo_traveller • us
5
2026-08-18 • via Nuitee
R
Rebecca • solo_traveller • us
8
2026-08-17 • via Nuitee
C
Curtis • couple • us
3
Probably won’t stay there again, stiff needs to be better
Pros:

Clean and convenient

Cons:

Too many people walking and loitering around the parking lot, the grab and go breakfast was gone by 8am pretty sure the people loitering around snatched everything up😡

2026-08-10 • via Nuitee
L
Loony • solo_traveller • us
2
Pros:

The location good

Cons:

The breakfast suck and no kitchen utensils for the room I didn't like the building I was on the third floor with no Elevator l didn't like the public area and it was hard to operate the TV

2026-08-06 • via Nuitee
S
Shaikh Ahmad • solo_traveller • us
1
Unfortunately it was unpleasant.
Pros:

Nothing

Cons:

Untidiness and Insects and crawls

2026-08-04 • via Nuitee
K
Kathryn • solo_traveller • us
2
Only reason to go here would be to make drug deals with criminals.
Pros:

There was nothing about this hotel to recommend. Nothing.

Cons:

Room was filthy. Front desk gave me a blank look and did nothing about my complaint. Smell of marijuana was excesssive on my floor. Unsavory characters throughout the property. HORRIBLE experience. Didn't feel safe and staff couldn't have cared less. Will never stay at an Extended Stay America property again.

2026-07-17 • via Nuitee
V
Valerie • solo_traveller • us
7
2026-07-17 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
V
Valerie • couple • us
7
It was great
Pros:

Front Desk is so helpful and I love the location

Cons:

N/A

2026-07-14 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
E
Eppard • solo_traveller • us
5
Pros:

The kitchen was more than I expected. A full size fridge and stove to cook on and plenty of counterspace. The bed was clean and the shower and toilet were clean. Very spacious room for 2 people.

Cons:

The coffee table had sticky residue from something being spilt onto it and it wasn't wiped up. The stove in the kitchen had crumbs on it. The toilet ran non stop as a result of the flapper being broken. The A/C unit was not working properly, the buttons wouldn't work to control the temperature. No hair dryer in the bathroom.

2026-07-13 • via Nuitee
R
Rita • couple • us
1
I have stayed in several hundreds of hotels and this was hands down the worst. I have never had to leave a hotel and go
Pros:

Nothing. We could not stay we went home due to the uncleanliness.

Cons:

There were cockroaches in both rooms, the scent was unbearable. The odor was mostly and awful. We purchased Lysol but ended up going home.

2026-07-12 • via Nuitee
L
L • couple • us
8
Far beyond my expectations
Pros:

I like the fact that front desk person Miss Crystal was very nice and accommodating she is such a sweetheart and I would come to this hotel over and over again just to see her and experience the wonderful customer service

Cons:

Nothing

2026-07-06 • via Nuitee
R
Ryan • solo_traveller • us
1
I got a refund immediatly. No don’t take kids here.
Pros:

It was in a nice location.

Cons:

This place was falling apart. It smelled like weed. People on drugs were all over the property. It was sketchyyyyyy

2026-06-29 • via Nuitee
M
Mary • solo_traveller • us
4
Pros:

Location, office staff helpful

Cons:

Door was sticking, carpet was not clean, a dog down the hall was howling.

2026-06-22 • via Nuitee