Extended Stay America Suites - Richmond - Glen Allen - Short Pump

Hotels
•
Extended Stay America Suites
7.4 (320 reviews)
4231 Park Place Court , Glen Allen , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Clean bed
Cons:
Roaches everywhere
No utensils for cooking
Dirty facilities

Categories

Cleanliness
5.48
Numerous mentions of bugs and roaches indicate poor cleanliness.
Service
9.95
Staff provided a can of Raid and were willing to assist with room issues.
Location
9.49
Convenient access to the tournament venue was noted positively.
Room Quality
6.44
Multiple reports of roaches and disappointing room conditions.
Amenities
6.47
Lack of basic kitchen utensils and poor amenities reported.
Value for Money
7.43
Mixed sentiments on pricing relative to the experienced cleanliness and service.
Food and Beverage
8.48
No specific comments, assumed standard for an extended stay.
Overall Experience
5.45
Overall disappointing experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Outdoor Pool and Gym
Enjoy a refreshing swim in the outdoor pool or keep up with your workout routine at the on-site gym.

Fully-Equipped Kitchen and Grab-n-Go Breakfast
Experience the convenience of having a fully-equipped kitchen in your room and start your day right with a daily Grab-n-Go breakfast.

Convenient Location and Free Wi-Fi
Situated near popular attractions like Sycamore Creek Golf Course and Downtown Richmond, stay connected with free Wi-Fi in public areas.

Book now to experience a perfect blend of comfort and convenience at Extended Stay America - Richmond - Glen Allen - Short Pump!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 320 reviews
Cleanliness: 5.48
Service: 9.95
Location: 9.49
Room Quality: 6.44
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 5.45
M
Mike • family_with_children • us
8
Pros:

Everything

Cons:

The snow removal wasn't good

2026-01-28 • via Nuitee
A
Anthony Paige Nathen Armstrong • solo_traveller • us
10
2026-01-27 • via Nuitee
G
George • couple • us
1
Bad
Cons:

No roaches

2026-01-19 • via Nuitee
M
malik • couple • us
10
2026-01-19 • via Nuitee
H
Heliodora • family_with_children • us
10
Pros:

Good

Cons:

Good

2026-01-08 • via Nuitee
S
Shameika • solo_traveller • us
2
2026-01-07 • via Nuitee
P
Paula • family_with_children • us
2
Pros:

The bed was clean and comfortable

Cons:

The cockroaches. There were babies every where in the kitchen. We tried to get another room there but they were booked. They were nice enough to hand us a can of Raid. 😡 very disappointing. We want our money back!

2025-11-20 • via Nuitee
E
Edward • solo_traveller • us
1
Not as advertised and an incredibly disappointing facility.
Pros:

It was close to my tournament venue

Cons:

The secured door was unlocked. The hallway leading to my room smelled like weed and black and milds. This smell went into my room as soon as I opened the door. I checked out immediately on 13 Nov and checked into another Hotel. Front desk explained I would have to pay for that night and reimbursed the rest. I never received my receipt in my email, as promised and business will not answer my messages.

2025-11-18 • via Nuitee
F
Francisco • family_with_children • us
10
2025-11-01 • via Nuitee
W
Wright • couple • us
6
2025-10-31 • via Nuitee
C
Charity • couple • us
1
Wasn’t a good clean stay it’s so disgusting
Pros:

Good area

Cons:

The room had bugs all over the building stink

2025-10-27 • via Nuitee
N
Neesha • partner
2
Pros:

Well, first I chucked in because it was an “Extended Stay”
I bought my groceries (over $200) and headed to the hotel equipped with a kitchen but absolutely not even a utensil in the room to eat with. No pots, no dishes, the dishwasher was full of dirty water. Nothing. I called the front desk and they told me they didn’t have any that was clean. Then my husband went to the desk and was told there was NONE available. Fast forward, I decided to grill these steaks I bought, but there was absolutely NOWHERE to sit. Why you ask?? Because there’s a program being ran out the extended stay. I saw so much activity in the parking lot that I won’t mention. I couldn’t believe this. I called my husband (who was at work, which is why we needed to stay there in the first place) and told him we had to leave NOW!! Needless to say, I will NEVER go back there.

2025-10-08 • via Nuitee
W
William • couple • us
1
ROACH MOTEL
Pros:

Nothing

Cons:

Roaches everywhere, no money back. Didn't even stay the night.

2025-10-06 • via Nuitee
K
Kathryn
6
Pros:

The room was clean overall and comfortable but there were two live roaches in my room!

2025-10-01 • via Nuitee
T
Tiffany
4
Pros:

Really bad stay

2025-10-01 • via Nuitee
M
Mitchem • extended_group • us
5
Wasn’t bad
Pros:

Wasn’t bad for the price

Cons:

First room had bugs in it

2025-09-15 • via Nuitee
J
joseph • couple • us
1
Roaches
2025-09-14 • via Nuitee
J
Jeremiah • couple • us
1
They need to be shut down asap
Pros:

Nothing at all

Cons:

It was so so dirty and they have roachs

2025-08-16 • via Nuitee
J
Jeremiah • couple • us
1
Bad first experience
Pros:

Nothing

Cons:

I did not like anything about it the place was very dirty and there was roaches and the staff were rude

2025-08-15 • via Nuitee
H
Heliodora
6
Pros:

Hi, not once was it advised to us that the internet or Wi-Fi was separately charged. Maybe just make aware ahead of time, thanks!

2025-08-11 • via Nuitee