Extended Stay America Suites - Norfolk - Virginia Beach

Hotels
•
Extended Stay America Suites
8 (732 reviews)
5757 Cleveland Street , Virginia Beach , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Shared kitchen
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Service inefficiency
Roach infestation
Broken amenities

Categories

Cleanliness
6.38
Numerous guests mentioned roaches and overall uncleanliness in rooms.
Service
9.35
Some staff were reported as friendly, but many issues with service efficiency were highlighted.
Location
10
The location was noted as convenient compared to nearby attractions.
Room Quality
7.34
Rooms were described as beat up with strong odors and malfunctioning amenities.
Amenities
7.87
Limited amenities reported, like lack of adequate kitchen items and discomfort due to maintenance issues.
Value for Money
8.33
Guests felt shortchanged for the price paid, given the condition of the facilities.
Food and Beverage
7.38
Complimentary breakfast was described as inadequate, only muffins available.
Overall Experience
7.37
Overall dissatisfaction due to roaches, cleanliness, and poor service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:32

Property Description

Modern Kitchen in Every Suite
Each spacious suite at Extended Stay America - Virginia Beach comes with a modern kitchen equipped with a refrigerator, dishwasher, stove, and oven. Prepare your favorite meals just like at home during your stay.

Fitness Center and Barbecue Facilities
Stay active during your visit by utilizing the well-equipped gym at the hotel. Additionally, take advantage of the barbecue facilities to enjoy outdoor cooking and dining with friends and family.

Convenient Amenities
Enjoy free wi-fi access throughout the property and make use of the free public parking available with a reservation at Extended Stay America - Virginia Beach. Book now for a comfortable and convenient stay.

Important information:

Housekeeping service is offered every 14 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 732 reviews
Cleanliness: 6.38
Service: 9.35
Location: 10
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 7.37
J
Jerry • couple • us
8
Good for what we paid.
Pros:

The room was comfortable but could use a few updates and repairs. Breakfast was simple. Location was convenient to our activities. Price was good.

Cons:

The room smelled like someone had smoked in it recently even though it was a non-smoking room. The smell did dissipate after several hours of being there. The hallway smelled bad the whole time. The entry door to our floor was not secure.

2026-01-31 • via Nuitee
M
MARYANN • couple • us
7
Pros:

It was clean. Location was easy to find. Good parking.

Cons:

The name says extended stay but no pans available. Then I asked for mugs, plates, and silverware, only got 1 mug.

2026-01-25 • via Nuitee
T
Tanisha • couple • us
10
2026-01-22 • via Nuitee
M
Megan • extended_group • us
7
Decent, a little pricey for what we got
Pros:

Staff was friendly and helpful

Cons:

Room was advertised as having a pull out sofa. First room did not have a sofa, replacement room had a tiny and uncomfortable futon. Requests for extra towels and sheets were not done prior to arrival.

2026-01-20 • via Nuitee
E
Eileen • family_with_children • us
1
2026-01-20 • via Nuitee
A
Amber • family_with_children • us
3
Good size but not clean
Pros:

Good size for families traveling

Cons:

The room was obviously not cleaned. There were used soda cans and other trash around in windowsills, etc. The floors in the unit were disgusting. After being there for fifteen minutes, our feet were black. We were only given one towel for a two bedroom, and when we asked for more we were told repeatedly that there were none available because they were all in the wash. Finally on our third attempt we were able to get a few extra towels. The staff at the front desk were friendly but clueless. When we checked in it was chaotic. The employee initially told us she wasn’t sure there were any two bedrooms available despite that being our reservation and then she went around and around about which room we were going to. Then they double charged us which has been a whole thing trying to resolve.

2026-01-19 • via Nuitee
J
Jesus • solo_traveller • us
8
2026-01-19 • via Nuitee
D
Dream • solo_traveller • us
10
2026-01-19 • via Nuitee
L
Lorenzo • family_with_children • us
1
Enjoyed the beach but hotel was in weird location
Pros:

The staff was great and very friendly.

Cons:

The rooms were not next to each like we requested and they were still cleaning one when we checked in. The room had roaches and a wasps nest outside the window. Also the hallway smelled like urine and the room had a molded meldew smell. We had to ask for wash clothes and linen for the pull out bed.

2026-01-19 • via Nuitee
L
luz • family_with_children • us
3
Pros:

I was able to get a good price for a last-minute booking.

However, it will never stay there again

Cons:

When we first survived to our first room. There was hair in the bathtub and hair on the toilet seat and hair on the floor. The room was not clean at all. Switched to another room and the room smelled of smoke real bad floor was not vacuumed to the floor as potential and bathroom looked very dingy and gross. Very dirty corners that were very noticeable.

2026-01-19 • via Nuitee
S
Sumaya • family_with_children • us
1
2026-01-19 • via Nuitee
H
Hermilo • family_with_children • us
7
2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
1
2026-01-19 • via Nuitee
S
Sherine • extended_group • us
6
Pros:

not great in the breakfast area and
How do you not have anymore sheets when 4 adults where staying in the room ??

2026-01-19 • via Nuitee
A
Alexis • couple • us
1
never again would I stay at that location
Pros:

the free wifi

Cons:

The rooms are old, and the furniture is outdated and filthy, there was roaches in our room, and the bathroom was not cleaned correctly. the blanket was thin, and the room was cold. kitchen was little and ugly. the fridge was right next to the bed, annoying

2026-01-19 • via Nuitee
D
DeAnthony • couple • us
4
2026-01-15 • via Nuitee
M
Monique • family_with_children • us
1
I was in my room less than 5 minutes and checked out immediately roaches in the bathroom , kitchen area and behind the c
Pros:

Location

Cons:

Cleanliness

2025-12-23 • via Nuitee
E
Eric • couple • us
1
2025-12-23 • via Nuitee
A
Adriana • couple • us
10
2025-12-19 • via Nuitee
L
Lauren • extended_group • us
1
Pros:

Staff was friendly

Cons:

Roaches in room, door was broken to room, door was broken to building, elevator was broken, freezer was broken, not enough towels or dishes, nothing was as advertised but we paid full price and paid for our pet. Literally had to pull a bug out of My child's bath and off the table where he ate.

2025-12-19 • via Nuitee