Extended Stay America Suites - Norfolk - Virginia Beach

Hotels
•
Extended Stay America Suites
8 (773 reviews)
5757 Cleveland Street , Virginia Beach , us
+1 757-490-9367

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Service inefficiency
Roach infestation
Broken amenities

Categories

Cleanliness
6.38
Numerous guests mentioned roaches and overall uncleanliness in rooms.
Service
9.35
Some staff were reported as friendly, but many issues with service efficiency were highlighted.
Location
10
The location was noted as convenient compared to nearby attractions.
Room Quality
7.34
Rooms were described as beat up with strong odors and malfunctioning amenities.
Amenities
7.87
Limited amenities reported, like lack of adequate kitchen items and discomfort due to maintenance issues.
Value for Money
8.33
Guests felt shortchanged for the price paid, given the condition of the facilities.
Food and Beverage
7.38
Complimentary breakfast was described as inadequate, only muffins available.
Overall Experience
7.37
Overall dissatisfaction due to roaches, cleanliness, and poor service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:32

Property Description

Modern Kitchen in Every Suite
Each spacious suite at Extended Stay America - Virginia Beach comes with a modern kitchen equipped with a refrigerator, dishwasher, stove, and oven. Prepare your favorite meals just like at home during your stay.

Fitness Center and Barbecue Facilities
Stay active during your visit by utilizing the well-equipped gym at the hotel. Additionally, take advantage of the barbecue facilities to enjoy outdoor cooking and dining with friends and family.

Convenient Amenities
Enjoy free wi-fi access throughout the property and make use of the free public parking available with a reservation at Extended Stay America - Virginia Beach. Book now for a comfortable and convenient stay.

Important information:

Housekeeping service is offered every 14 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

8
Based on 773 reviews
Cleanliness: 6.38
Service: 9.35
Location: 10
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 7.37
D
Donna “Moonchild” Mays • family_with_children • us
4
I was thankful for a bit but I did not like that accommodations thank you for sure what it
Pros:

Check there Monday that was trash in the hallway Sunday when I looked at the property the elevator did not work the breakfast was combination coffee cupcakes the best thing is that I lost my wallet and someone turned it in thank God for that godly person otherwise I was not that satisfied.

Cons:

The smell in the hallway I can't capture it and send it to you it was awful the room had a smell also we had to buy air freshener to spray the room keep the odor down the housekeepers did not speak English they were tilt housekeepers and did not understand nothing that we were saying that was kind of whack but I would like a refund some type of something back.

2026-08-28 • via Nuitee
S
Shasta • solo_traveller • us
1
2026-08-25 • via Nuitee
M
Merlin David • solo_traveller • us
8
2026-08-25 • via Nuitee
B
Brandi • family_with_children • us
4
Overall it was okay not great.
Pros:

Staff were friendly. Room was spacious.

Cons:

The room was very filthy..my 1 year old who cant walk yet had completely black feet at the top of his feet and his knees were black from crawling on the floor. We didnt have any blankets. We went and requested for some and we're told they didnt have any clean ones at the moment we did eventually get one blanket. There were also cob webs all over the place and dust laying on the lamps and picture frames and what not.

2026-08-24 • via Nuitee
J
Jong Man Lee • solo_traveller • us
5
Pros:

There is none

Cons:

It's hard to find the hotel entrance.

2026-08-17 • via Nuitee
N
Nicole • solo_traveller • us
7
2026-08-10 • via Nuitee
T
Tasha • couple • us
7
2026-08-08 • via Nuitee
S
Steven • solo_traveller • us
2
Precio mas elevado
Cons:

El precio que pagué fue mas alto que el precio con el que reserve mas de 150 dolares de diferencia

2026-08-03 • via Nuitee
G
guzman • couple • us
9
2026-08-03 • via Nuitee
P
Pedro • family_with_children • us
10
2026-08-03 • via Nuitee
O
Ortiz • solo_traveller • us
10
2026-08-03 • via Nuitee
D
Dubravka • couple • us
1
2026-08-02 • via Nuitee
C
Charlotte • solo_traveller • us
4
Don't stay unless you truly have to!
Pros:

That it had good and shopping close and only 15 minutes from norfolk and va beach fronts

Cons:

Staff was not very hospitable and the dishes provided let's just say I did not use.so it was a waste of money to even pay for the suite with kitchen. Also had to wear shoes or socks in the room at all times my 2 year old feet where gross if not. Then there was the couple of pinky finger size roaches that we had to kill. Place was just a bit sketchy all together.

2026-07-22 • via Nuitee
K
Kamal Kishore • family_with_children • us
4
2026-07-20 • via Nuitee
A
Arnold • extended_group • us
2
Will never return to this establishment.
Pros:

Nothing about the property. Below standard hotel accommodations

Cons:

Room amenities were below expectations, soiled linen and upholstrey

2026-07-18 • via Nuitee
N
Noreen • couple • us
7
Pros:

The space was perfect for my partner and since we love cooking our
own meals, it was absolutely perfect!

Cons:

I didn't like that i couldn't get extra towels
Unless I brought the used ones to the lobby and I also have to ask
For dishes, pots and pans

2026-07-09 • via Nuitee
A
Alesha • couple • us
6
2026-07-08 • via Nuitee
S
Stephen • couple • us
7
This is decent place to stay if you are on a tight budget but you get what you pay for and nothing more.
Pros:

Lots of shaded parking. The kitchenette included an oven, stove, microwave and 3/4 size fridge. The location was close to everything and about 15 minutes from the beach. The staff was very helpful and courteous.

Cons:

The room smelled like insect spray. The room was not very clean. They never clean under the bed. There was pet hair and dust underneath the bed frame. It’s a combination apartment complex and hotel, so there are some people there that are a little sketchy. There were several people smoking by the door and windows when there is sign saying it’s not allowed. The grab and go breakfast leaves a lot to be desired. The water pressure was pretty low. The couch and chair in the room look like they need to be replaced.

2026-07-06 • via Nuitee
R
Roberts-Cherry • solo_traveller • us
1
Pros:

Staff very friendly

Cons:

The smell of the room, the cleanliness, and the roaches

2026-07-05 • via Nuitee
C
Cheryl • solo_traveller • us
1
Pros:

Nothing

Cons:

It was dirty in all the halls. The room floors were gross. All the walls were beat up. The whole place smelled like Marijuana.

2026-07-05 • via Nuitee