Novotel Gent Centrum

Hotels
•
Novotel
7.9 (4902 reviews)
Hoogpoort 52 , Ghent , BE
+32 9 293 90 02

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Comfortable beds and good showers
Breakfast enjoyed
Mini refrigerator in room
Quiet when window closed / good blackout curtains (in some rooms)
Cons:
Dated rooms and maintenance issues (holes, broken furniture, chipped surfaces)
Cleanliness problems reported (black mold in shower, dirty WC door)
Noise / poor sound insulation in some rooms
No restaurant despite listing
Variable/high pricing and parking not always reserved
Housekeeping intrusion despite 'do not disturb'
Coffee supply/service inconsistencies; bar music mismatch

Categories

Cleanliness
6.5
Mixed reports: some guests found the hotel clean, but others reported issues such as a slightly soiled WC door, black mold in the shower and general signs of poor maintenance.
Service
9
Staff repeatedly described as friendly, helpful and accommodating; one strong negative incident noted where housekeeping entered despite a 'do not disturb' sign.
Location
9.6
Consistently praised as an excellent, central location — multiple guests called the location 'perfect' or 'inmejorable'.
Room Quality
6.8
Mixed: some rooms have comfortable beds, blackout curtains and nice showers; others are dated with broken furniture, holes in curtains, broken slats on a sofa bed and an unreliable AC.
Amenities
7.5
Positives include breakfast, mini-fridge and nice showers; negatives include no restaurant despite listing, a loose kettle lid (safety issue) and an older fan used when AC was broken.
Value for Money
6.8
Concerns over price variability (sharp weekend increases), parking not reserved despite booking and visible maintenance issues that reduce perceived value.
Food and Beverage
7.6
Breakfast was enjoyed by guests, but some service mishaps (limited coffee sachets/decaf only) and bar/lounge music that didn’t suit all guests were noted; no on-site restaurant as listed.
Overall Experience
9.4
Overall positive impression for many guests driven by location, friendly staff, comfortable beds and good showers, but marred for some by noise, maintenance and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Novotel Gent Centrum offers air-conditioned rooms with flat-screen TVs, light décor, and modern amenities. Each room includes a seating area, minibar, and a stylish bathroom for your comfort and convenience.

Relaxation and Recreation
Indulge in the hotel's outdoor swimming pool, sauna, and gym facilities. Whether you prefer a refreshing swim, a relaxing sauna session, or a quick workout, Novotel has you covered for a rejuvenating stay.

Dining and Entertainment
Savor international dishes and light meals at the Foodsquare Bar-Brasserie, or unwind with a drink in the bar's bright conservatory area overlooking the garden. Enjoy a perfect blend of culinary delights and scenic views during your stay at Novotel Gent Centrum.

Book your stay now at Novotel Gent Centrum for a memorable and fulfilling experience in the heart of Gent city centre.

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.

Guests staying with children are required to inform Novotel Gent Centrum of the number of children and their age in the Special Requests box.

Please note that the outdoor unheated swimming pool is open from the 5th of April until the 30th of September each year.

Guests are advised to use the public parking nearby Vrijdagsmarkt, which is a 3-minute walk away.Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Guest Reviews

7.9
Based on 4902 reviews
Cleanliness: 6.5
Service: 9
Location: 9.6
Room Quality: 6.8
Amenities: 7.5
Value for Money: 6.8
Food and Beverage: 7.6
Overall Experience: 9.4
U
Umut • family_with_children • tr
7
2026-10-31 • via Nuitee
C
Claudine • couple • de
8
2026-10-29 • via Nuitee
M
Moira • family_with_children • nl
8
Fijn verblijf :)
Pros:

Vriendelijke mensen, fijne douche met rituals badschuim en shampoo en het ontbijt. Daar heb ik van genoten! Ook fijn dat er genoeg plek is om te werken in de kamer en dat met het raam dicht het echt lekker stil is.

Cons:

Wc deur van de kamer was een beetje bevuild. Kussens voor mij te hoog en zou zachter willen.

2026-10-28 • via Nuitee
M
Michèle • family_with_children • fr
8
Un emplacement parfait
Pros:

L’emplacement et la gentillesse du personnel.

Cons:

Le prix variable de la chambre, très haut et presque doublé du samedi au dimanche, normal comme annoncé du dimanche au lundi.

2026-10-27 • via Nuitee
S
Sophie59210 • couple • fr
9
Pros:

L'emplacement au coeur de Gant est top! C'est calme. Le personnel d'accueil très sympa et arrangeant. Mention speciale à Wael! L'hôtel est propre.

Cons:

Il n'y a pas de restaurant alors que c'est noté sur le descriptif.

2026-10-26 • via Nuitee
I
Ida • family_with_children • fi
6
Pros:

Sijainti ja huoneen koko hyvä. Sänky ok. Plussaa pienestä jääkaapista. Henkilökunta vastaanotossa ystävällistä.

Cons:

Huoneessa ei ollut minkäänlaista äänieristystä ja se teki nukkumisesta mahdotonta. Kaikkein eniten häiritsi ulkoa tuleva jatkuva melu, myös yöaikaan. Ikkunan alla oli roskapiste ja mukulakivikatu, joten meteli oli kovaa. Vedenkeittimen irrallinen kansi oli myös todella vaarallinen kuumaa vettä kaadettaessa. Erillinen wc ja erillinen suihku pesualtaineen oli outo ratkaisu. Ovessani oli "älä häiritse" -kyltti, mutta siivooja tuli silti röyhkeästi huoneeseeni puoli tuntia ennen huoneen luovutusta ja poistui vasta, kun huusin, että mitä täällä tapahtuu. Täysin käsittämätöntä käytöstä.

2026-10-25 • via Nuitee
N
Natalia Pier • solo_traveller • es
7
Pros:

La ubicación inmejorable. En general está correcto en cuanto a limpieza. El baño amplio y con una ducha muy comoda

Cons:

Se nota que es un hotel con mucho tránsito y la habitación estaba bastante deteriorada con pequeños golpes en los muebles y desconchones que denotan falta de mantenimiento. El aire acondicionado estaba estropeado y la solución era un ventilador antiguo sobre la mesa. No lo necesitamos pero no parecia ser una avería reciente.

2026-10-25 • via Nuitee
H
Hans • family_with_children • be
8
2026-10-25 • via Nuitee
E
Evert • couple • nl
7
Toplocatie, accommodatie wel wat gedateerd.
2026-10-25 • via Nuitee
J
Jeremy • family_with_children • nl
2
Verouderd complex, niet boeken
Pros:

De locatie van het hotel was super

Cons:

1. We sliepen in kamer 118. Zeer gedateerd. Nachtkastje was afgebroken,.. 2. Onze zoon van 13 sliep op de slaapbank die uitklapbaar was. De lattenbodem was stuk en 1 stuk miste en lag op de grond. Gevolg onze zoon sliep slecht met pijn aan zijn rug. 3. Zwarte schimmel in de douche. 4. Eerste nacht veel geluidsoverlast ervaren. 5. Parkeerplaats, Hoewel in augustus geboekt te hebben, bleek de parkeerplaats niet gereserveerd te zijn. We reden er eerst in, en moesten er vervolgens weer uit. Zeer krap 6. Storing bij het ophalen van de sleutel 7. Gaten in de gordijnen.8. Moesr eigen wc borstel ophalen bij de receptie, ronduit verkeerde besluiten. Conclusie: we zijn hier in het verleden vaker geweest, maar dit nooit meer. De ervaring was erg slecht en we komen nooit meer terug.

2026-10-24 • via Nuitee
A
Ana • family_with_children • nl
7
Pros:

Nice central location

2026-10-24 • via Nuitee
N
Nick • family_with_children • nl
8
Great location, comfy beds, on-site bar.
Pros:

Clean, centrally located, ease of access. Shower was nice, blackout curtains and comfortable bed were perfect for restful sleep. Glad it had a mini refrigerator as well--this makes such a big difference when traveling with kids and always having something on-hand for them.

Cons:

Our room only received 1 coffee sachet and 1 decaf sachet. When I went downstairs to request more, I was handed decaf. When I asked if he had any that weren't decaf, he told me they were completely out. Yet, when room service came later in the day, our regular caffeinated sachets were restocked. It wasn't busy when I asked, so it made me feel as though my request wasn't worth the effort. At night, the bar/lounge had music playing that didn't really match the energy, so it made it less enjoyable to relax and have a few beers (high energy dance music--we were by far the youngest ones in there at the time as 40 year-olds, too). Just a bit of a mismatch. Aside from that, I enjoyed the stay and leave with a positive impression.

2026-10-23 • via Nuitee
C
CP&AH • family_with_children • fr
7
Pros:

Emplacement de l'hôtel parfait.
Membres de l'hôtel réactif.

Cons:

Chambre pas très propre (présence de moisissure dans la douche, écoulement eau du lavabo obstrué...)
Nous étions 4 le lit des enfants n'étaient pas prêt, les serviettes pour eux n'étaient pas présentes....
Petit déjeuner copieux mais si je dois être tatillon ( j'aurais préféré jus d'orange frais plutot que de l'industriel ...)

2026-10-21 • via Nuitee
J
Jason • family_with_children • gb
5
2026-10-21 • via Nuitee
L
Liu • family_with_children • nl
6
It’s ok, but we will not choose it next time.
Pros:

Good location

Cons:

Hard to park

2026-10-19 • via Nuitee
D
Daan • couple • nl
6
nice location, run down room and bathroom.
Pros:

Perfect location in the centre of Ghent. Well prepared breakfast.

Cons:

While a line of about 8 check ins where waiting, the staff had to do a shift handover.. ±The room we had (*212) was old, run down and not up to value.

2026-10-19 • via Nuitee
K
Klaus • family_with_children • de
9
In Summe gut!
Pros:

Die Unterkunft war genauso wie beschrieben. Sehr zentral ein wenig ab von der Straße und die Räumlichkeiten waren schön.

2026-10-18 • via Nuitee
T
Thomas • couple • de
8
Interessant
Pros:

Die zentrale Lage

Cons:

Keine Parkplätze, man musste das Parkhaus des NH Hotels nutzen und dafür als Nicht Gast des Hotels statt 30 EUR 60 EUR bezahlen.

2026-10-18 • via Nuitee
M
Mario • family_with_children • it
6
2026-10-18 • via Nuitee
M
Maria De Gracia • solo_traveller • pt
7
Localização óptima mas precisa reforma nos quartos
Pros:

Localização e funcionários

Cons:

Os quartos são muito antigos e com manchas na na alcatifa e no assento de tecido

2026-10-18 • via Nuitee