Macdonald Kilhey Court Hotel

Hotels
•
Macdonald Hotels & Resorts
7.2 (2177 reviews)
Chorley Road, Standish , Wigan , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful setting
Friendly staff
Great location
Cons:
Cleanliness issues
Rooms need updating
Expensive bar prices

Categories

Cleanliness
5.65
Multiple reviews indicate issues with cleanliness, noting cobwebs and dirty accommodations.
Service
8.65
Guests frequently praise the staff for being friendly and helpful.
Location
8.65
The hotel is complimented for its beautiful setting and great atmosphere.
Room Quality
6.15
Reviews mention the rooms need updating and are sometimes poorly maintained.
Amenities
7.35
Basic amenities like the pool were noted to be unavailable, and the bar was considered overpriced.
Value for Money
7.15
While some found it good value, others felt it was expensive for what was offered.
Food and Beverage
6.65
Breakfast received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.35
Guests expressed a mix of good and bad experiences, but many found value in the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:28

Property Description

Grand Victorian Building: Experience luxury and history in the heart of Wigan with our stunning Victorian architecture and 4-star bedrooms.

Culinary Delights: Indulge in delicious traditional meals at The Lounge and savor the finest Scottish spirits at Burns Bar during your stay.

Tranquil Surroundings: Explore 10 acres of beautifully landscaped grounds, take peaceful woodland walks, and enjoy picturesque views at Macdonald Kilhey Court Hotel.

Book now for an unforgettable stay at Macdonald Kilhey Court Hotel, just a short drive from Wigan centre.

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the hotel doesn't accept any cash payments

When booking 7 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.2
Based on 2177 reviews
Cleanliness: 5.65
Service: 8.65
Location: 8.65
Room Quality: 6.15
Amenities: 7.35
Value for Money: 7.15
Food and Beverage: 6.65
Overall Experience: 7.35
E
ELAINE • family_with_children • gb
8
Pros:

Food and rooms

2026-03-21 • via Nuitee
C
Christine • family_with_children • gb
5
2026-03-19 • via Nuitee
I
Iain • couple • gb
10
2026-03-17 • via Nuitee
E
Emma • extended_group • gb
10
Lovely hotel and amazing staff
Pros:

The property is beautiful and steeped in history.

Cons:

Nothing

2026-03-16 • via Nuitee
L
Linda • family_with_children • gb
1
Dont bother
Pros:

The staff were really friendly and were very welcoming for our dog

Cons:

Tired, bathroom old with stained shower curtain. Didnt sleep all night due to noisy heating switching on every 5 mins for 30 seconds

2026-03-15 • via Nuitee
S
Sarrah • solo_traveller • gb
4
2026-03-15 • via Nuitee
H
Helen • extended_group • gb
7
2026-03-14 • via Nuitee
S
syed • couple • gb
10
2026-03-13 • via Nuitee
M
Maria • family_with_children • gb
10
2026-03-12 • via Nuitee
E
Eastwood • solo_traveller • gb
8
Nice place, will come again
Pros:

Nice old place with lovely grounds

Cons:

Plenty of character

2026-03-10 • via Nuitee
J
Jane • couple • gb
8
Lovely Suite
Pros:

Beautiful building

Cons:

Na

2026-03-10 • via Nuitee
V
Voyage245708 • Family
10
90th Birthday Do!
Pros:

We booked Kilhey Court for my mum's 90th birthday. From the first time we went to look at it every member of staff was absolutely first class. Helen from the events team led us through the booking and was on hand quickly and efficiently through to the day itself. We had booked a semi private room with a table for 20+ people. It's a lovely room and we were given private use of an adjoining relaxing room. This was excellent for several young children we had with us. The staff on the day, in particular Blake and Janice were brilliant, looking after us so well. Nothing was too much trouble and they were constantly on hand to assist with anything we needed. I really can't fault anything at all and would highly recommend Kilhey Court as a venue for similar functions.

2026-03-09 • via Tripadvisor
J
Jenni • solo_traveller • gb
8
2026-03-09 • via Nuitee
M
michael • family_with_children • gb
10
2026-03-08 • via Nuitee
R
Rosemary • couple • gb
10
Lovely great room clean comfortable great staff
2026-03-06 • via Nuitee
K
Katie • couple • gb
8
2026-03-05 • via Nuitee
S
Sachdeva • couple • gb
1
A very disappointing stay due to unresolved room issues, poor housekeeping, unprofessional service, and lack of response
Pros:

The hotel building and surrounding grounds are pleasant and have a lot of character.

Cons:

My stay was seriously affected by multiple unresolved issues. The heating in Room 311 was not working from the beginning of my stay, and despite repeated complaints to reception the problem remained unresolved for several days. Shortly after, the room developed a strong unpleasant odour which made it uncomfortable to stay in.

After several follow-ups I was forced to change rooms, which caused unnecessary disruption. Unfortunately, the alternative rooms provided were also below acceptable standards, with visible dirt, poor housekeeping, and spider webs on the windows. I was repeatedly told I would be moved to a better room or into the main house, but this never happened.

In addition, one reception staff member behaved in a dismissive and unprofessional manner when I raised my concerns, stating that changing rooms was “my choice,” which was unacceptable given the situation.

I was also informed that the duty manager would contact me regarding these issues, however no communication or resolution was ever provided. Overall, the lack of response to complaints, poor maintenance, and low housekeeping standards made the experience very disappointing.

2026-03-04 • via Nuitee
D
Daniel • family_with_children • gb
8
A relaxing stay with great staff
Pros:

The staff were second to none. Really polite, helpful and professional. Agy* (spelling) in particular was fantastic. The location was also good for a break, of a little out of the way. The main house had lots of character.

Cons:

Rooms are a little dated, some cleaning issues (which admittedly was resolved right away), and a few electrical fuse issues. Again, while frustrating, staff sorted things quickly.

2026-03-03 • via Nuitee
J
Jonathan • family_with_children • gb
9
Lovely, friendly hotel
Pros:

Great location with the nicest staff. I was there with my parents and their little dog, so we ate in the bar. But we were made to feel very welcome throughout our stay.

I upgraded to a small suite, and this gave me a super comfortable bed, lots of sitting space and a spa bath. Although the powerful shower was the main attraction!

We didn't have the best weather for our visit, but the grounds were still lovely.

The gym facilities are excellent by hotel standards with a good range of S&C equipment and plenty of cardio kit including three decent running machines! I also appreciated that the facilities were open early.

Cons:

Whilst my room was spacious and spotlessly clean, I think it might be ready for a bit of a refresh.

2026-03-01 • via Nuitee
J
Jeff • solo_traveller • gb
9
Excellent with great room and good food
Pros:

Clean and very impressive building

Cons:

Nothing

2026-03-01 • via Nuitee