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Relaxing Spa Tub and Tour Assistance
Unwind in the spa tub or get expert advice on local tours with our tour/ticket assistance, enhancing your stay with relaxation and exploration.
Delicious Cooked-to-Order Breakfasts
Start your day right with a cooked-to-order breakfast available daily, ensuring a flavorsome beginning before you head out to explore San Juan.
Convenient Location and Multilingual Staff
With a prime location near popular attractions like Casino del Mar at La Concha Resort, our hotel offers a 24-hour front desk and multilingual staff to cater to your needs seamlessly.
Book your stay at El Canario By The Lagoon now to experience comfort, convenience, and personalized service during your visit to San Juan!
Pets not allowed
Property confirms they are implementing guest safety measures
Service animals are exempt from fees/restrictions
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Pets not allowed
Property confirms they are implementing guest safety measures
Service animals are exempt from fees/restrictions
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Cashless transactions are available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Temperature checks are available to guests
Property is cleaned with disinfectant
LGBTQ friendly
Social distancing measures are in place
Professional property host/manager
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Shield between guests and staff in main contact areas
Service animals are allowed
Masks are compulsory at the property
Awesome and peaceful
Good option on emergency
I don’t do much complaining. I come from quite humble beginning's, and I’m aware that for every amenity a hotel offers, a local family is likely denied equal and adequate services. But a hotel without a working shower is inexcusable. I can let the condition of the bathroom slide. I can let the thin walls and ceilings that allow you to hear far too much of what’s going on around you slide. I could even excuse the voucher for a kitchen that isn’t in service on the specified day the voucher was issued rendering it useless. But I can’t accept paying for a stay somewhere the shower just doesn’t work. For that reason alone I would never recommend anyone staying here. Just pay more to stay a few hundred feet away at La Concha Resort. You will get access to a beach front and pool that will make your stay memorable. But you won’t get that here. The staff is nice. The location isn’t the worst. But respectfully, I didn’t come to see the staff. And I didn’t intend to get in the ocean and not be able to take a decent shower. If I could get some of my money back I would. But if you’re savvy enough to read the reviews, you’ll save yourself the regret, and understand me when I tell you room 3307 in particular is only good for a bed. That’s it.
Go somewhere else.
Everything was great. Great staff, delicious restaurant. Decorated beautifully. Beach gadgets for free. Great place
Cleanliness, Location
Check in was a little rocky at first as we had to wait till 4:30 for our room to be ready. We got our vouchers and used them and also got to use the complimentary umbrella and chairs at the beach! An absolute plus! We had brunch and dinner on Sunday 5/25 and the food was amazing! Both our gentleman waiters for brunch and dinner were so friendly and exhibited amazing customer service! Very attentive and on point with making us feel welcomed and our visit special. Tony was our waiter for dinner however I don’t remember the name of our waiter from brunch. Room was very cute and cozy! I took advantage of the gym all 3 days. Location was absolutely convenient for us as we got to experience the festival, beach, food, and casino close by. We will definitely be staying there again in the near future!
Hotel is under renovation. apparently it was bought by the hotel next door and the name has changed. Rooms are clean but need serious renovations. Staff was very good. Restaurant was good but very overpriced for hotel.
Excelente experiencia, cerca de todo.
Service is top tier! And restaurant is soooo good! Love this hotel!
Very convenient location and the food at the restaurant was great
Good location!!!
They need to put a sign that way we know where we at. I’ll spend 45 minute looking for this hotel.
A great place within walking distance to shopping, dining, and beach access. Clean rooms and helpful staff. We also enjoyed access to the hot tub.
Nothing
Very nice area and property. Would stay again.
Love it
I was lil upset because I was there 2 hours earlier in check in, I waited around hotel then 4:30 I got my room. Don’t thing that was fair. My room wasn’t ready by 4pm
An excellent experience
Mandy y la asistente nueva muy amable. Mandy súper dispuesta a resolver para nuestra estadía. Los aperitivos no fueron de nuestro agrado. Pero Jefry muy cordial. La limpieza de el baño deben darle más atención. Nos imaginamos que cuando termine todos los arreglos será una mejor experiencia. Gracias. Lisandra y amigas
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