Mercure Arles Centre Arenes

Hotels
•
Mercure
7.9 (3597 reviews)
1 Rue Emile Fassin , Arles , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Room quality issues
Cleaning standards could improve

Categories

Cleanliness
7.04
Some reviews mentioned issues such as the rooms being old and carpets being dirty.
Service
8.51
Many reviews highlighted friendly staff and good service.
Location
8.55
The hotel is praised for its excellent location near restaurants and attractions.
Room Quality
7.5
Some rooms were described as small and dated, leading to lower ratings here.
Amenities
8.03
Amenities like breakfast were well-received, though parking had some issues.
Value for Money
7.49
While some guests felt it was worth the price, others felt let down by room quality.
Food and Beverage
8.04
Breakfast and dining experiences received positive remarks.
Overall Experience
8.01
Overall, guests enjoyed their stay but noted areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:48

Property Description

Historic Charm and Modern Comforts
The Hôtel Atrium in Arles offers a unique blend of historic charm and modern comforts. Facing the main historic buildings, including the antique theatre, this hotel is a picturesque retreat for travelers.

Rooftop Pool with Panoramic Views
Guests can unwind and enjoy breathtaking views of the city from the rooftop outdoor swimming pool. Whether it's a refreshing swim or simply lounging by the poolside, the panoramic vistas add a touch of luxury to your stay.

Convenient Amenities and Services
From air-conditioned rooms with flat-screen TVs to complimentary WiFi throughout the hotel, Hôtel Atrium ensures a comfortable stay. Indulge in a delicious buffet breakfast each morning or opt for an express breakfast for a quick bite before exploring the city.

Ready to experience the perfect blend of history and modernity at Hôtel Atrium? Book your stay now and explore Arles from a prime location!

Important information:

Please note that the swimming pool is available from May to September.

A private car park with a limited number of 18 spaces is available with additional fee. Reservations are possible upon check-in, subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 16 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 3597 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.55
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.04
Overall Experience: 8.01
C
Clare • couple • ch
9
2026-07-04 • via Nuitee
Y
Yvonne • couple • nl
7
Goede plek in Arles
Pros:

Locatie tegenover VVV en eigen parkeerplaats

Cons:

Beetje oubollige kamers, maar verder oke hoor

2026-07-03 • via Nuitee
S
Sylvain • couple • fr
8
RAS
Cons:

La salle de bain était trop étroite

2026-07-01 • via Nuitee
C
Christina • couple • gb
8
Although there was no view from our room we were comfortable the air conditioning was brilliant.
Pros:

The breakfast was excellent and very well located

Cons:

Oh my only question is tea? I like tea but I found the method of making a cup of tea a bit fiddly and although the taste was nice it wasn’t strong enough but that was my only thing.

2026-06-26 • via Nuitee
O
Odoardo • extended_group • it
8
2026-06-26 • via Nuitee
X
Xining • extended_group • hu
1
入住体验感极差，前台带有种族歧视，跟老外客人聊的很礼貌，遇到我们就拉个脸。我们预定了三个房间，其中一个空调不制冷，效果极差，我们当天抵达的时候气温40度，反映给前台后，简单的到房间看了一下，很敷衍的说等一下会好的。我们要求换房，在酒店有空房
2026-06-25 • via Nuitee
V
Vasileios • couple • gr
9
2026-06-25 • via Nuitee
J
Joëlle • solo_traveller • fr
9
Pros:

L'hôtel est très bien situé. Le personnel compétent et sympathique. Les chambres et salle de bain confortables et bien équipées. L'hôtel met à disposition une borne de recharge électrique très appréciable. Petit déjeuner copieux et varié.

Cons:

Dommage la climatisation était en panne.

2026-06-22 • via Nuitee
T
Thomas • couple • de
8
2026-06-22 • via Nuitee
P
Pascale • family_with_children • ch
4
A éviter
Pros:

Rien !

Cons:

Chambre minuscule pour une suite, pas de parking à l'arrivée alors qu'on proposait un parking ... Cependant, le personnel ne s'est pas laissé démonter.... un bravo quand même

2026-06-22 • via Nuitee
B
Betsaba • couple • br
7
2026-06-21 • via Nuitee
P
Philippe • couple • fr
9
Bon séjour
Pros:

Bon séjour

2026-06-21 • via Nuitee
S
Sara • couple • fr
2
Pros:

Hôtel 4* très décevant, les chambres sont dans leur jus, la qualité des services est à revoir.
Le prix est particulièrement excessif par rapport à la prestation

2026-06-20 • via Nuitee
P
Pierre • couple • fr
9
Bon établissement à recommander
Pros:

La propreté l’emplacement

Cons:

Dans la douche il n’y avait pas de vitre alors ça faisait piscine après la douche

2026-06-20 • via Nuitee
G
Giovanni • solo_traveller • it
10
Piacevole soggiorno
Pros:

Struttura accogliente, staff gentile, camera confortevole e pulita, letto comodo. Ottime la cena e la colazione per qualità e presentazione dei cibi. Bella e pulita la piscina sul tetto con vista della città

Cons:

La moquette in camera

2026-06-18 • via Nuitee
M
Michel • family_with_children • fr
5
Pros:

?????
Le personnel a essayé de trouver des solutions

Cons:

Pas de petit dejeunr le vendredi matinlde
Petit dejeuner pas avant 10 h le samedi matin
Monte charge entre la rue et la réception pour les bagages en panne
Pas de place au parking de l'hotel

2026-06-17 • via Nuitee
L
Laurianne • solo_traveller • fr
8
Pros:

Emplacement, piscine et terrasse, hôtel agréable

Cons:

Quand je suis arrivée, il y avait des déménageurs qui déplaçaient des matelas des chambres. L’ambiance était donc un peu bizarre et l’ascenseur inaccessible car ils l’utilisaient et le bloquaient pour le charger. La réception ne s’est pas excusée ou ne m’en a pas informé.

2026-06-13 • via Nuitee
D
Didier • couple • fr
5
Très déçu pour 4 étoiles
Pros:

L’emplacement

Cons:

Accueil Reese, très désagréable, coffre, fort qui fonctionne pas non fixé, salle de bain, beaucoup trop petite et les toilettes très difficile d’accès avec des portes partout. Pas de miroir en pieds très désagréable, moquette de salle la chambre, on est obligé de la réclamer pour le nettoyage, après 14 heures qui était toujours pas fait photo de la piscine trompeuses mon charge pour les handicapés en panne

2026-06-13 • via Nuitee
C
Calogero • family_with_children • be
10
2026-06-09 • via Nuitee
E
Eliesi Alves • couple • br
4
muito abaixo da expectativa .
Pros:

quase nada .. esperava mais e não gostei .. não retornarei mais ..

Cons:

não gostei pois fecharam o local para tomar café para um grupo de japoneses.... em desrespeito aos demais hospedes.. também, no meu apartamento não tinha minibar... o que é o minimo de se esperar num hotel deste nivel ..

2026-06-09 • via Nuitee