Mercure Hotel Muenchen Neuperlach Sued

The hotel was pretty good. Although it is far from the city centre, the train and bus station is nearby which takes about a 7 minute walk. Some of the lights didn't work in my room.

Location was good rooms clean enough

Nice facilities. Close to public transportation.

6th floor hallway very musty and mildew smelling. I stay here 11 years ago and it appears they need to tighten up everything. Albeit it was a good stay just seen better days

Dining staff Cecil is attentive to guest needs. Approachable. Front desk (young, tall lady) is helpful to guest query about local transportation.

We had extended our stay for one night, as it was our final destination after a coach tour. A number of personal toiletries were removed from the bathroom (presumably by housekeeping) while we were out for the day. Although the front desk staff apologized, there was no attempt at compensation. They were purchased specifically due to medical conditions, as items provided by the hotel cannot be used. We were a tad disappointed.

It was clean and beds were comfortable. However, the rooms were not airconditioned which made them very hot during Summer.

👍

Reception service was really bad whole staying days.Rooms are uncomfortable and useless.
Pillows are really bad and there is no slipper in the room.

I checked in and the man at front desk was so lovely and helpful. I requested if i can have a room with a bath as i was going on a tour and would like 1 last bath. He immediately changed my room no problem. Room was pretty good. Had everything you need. Concrete walls makes the room cooler as no air conditioning. I didnt have a fan but was told i could if i needed. Breaky was so good..pricey but definately worth the money. Easy to walk from train station.

Staff were excellent. Helpful and available 24hrs. 400m walk from Sűdperlach station. Breakfasts were lavish, but expensive. Free sauna n gym available. Room lighting was terrible for reading.

No air con working only one lift and 40min wait at check in

Close to Train n bus station 20 min ride to centre . No supply of tissue paper n bottle of drinking water daily

Hotel facilities were shocking. Room lights, fridge, heating, plugs and the safe did not work.

the room was large, it was clean. The area is quiet.

First breakfast was 25 euros for one person which was too expensive for what you get and the service staff were rude and mean. Second the room wasn’t cleaned properly the dirt by the bed on the floor stayed there our entire stay. I moved it to see if they would clean it and they never did. We have stayed at this hotel four times before this was the worst stay so far. It used to be a nice place to stay. We won’t stay here again.

The staff was rude, the room was small and far too hot and there is no air-conditioning control in the room. Also the breakfast is charged 25e, which is more expensive than in the best restaurants in town, but the selection is very poor (scrambled and boiled eggs, a few types of charcouterie and cereals, and basically that's it). Additionally, I have noticed that there is no food for people with dietary restrictions (sugar free, gluten free or similar), which is a standard in most hotels. An absolute rip off! How this hotel is ranked as a 4-star is beyond me!

If you are coming to Otto-Hann Ring you probably have a meeting at Siemens or RR, you are far better off staying in an a other hotel closer to the city and taking U-Bahn to the meeting.

Overall the stay was good. However:

Room was stifling hot as no air conditioning. Dread to think what the rooms would be like in a 35° plus heatwave.

Room service was offered anytime between 8:30 and 11:00, all 3 mornings we stayed, it was offered when we were in the room getting ready which was inconvenient.

Can't comment on the breakfast as we didn't get it. €25pp per day was too expensive in our opinion.

Rooms

It was great. Just to let other American travelers to Munich, that there was:

Not a bathtub in the room (shower only)

No air conditioner but didn't really need it....the windows open for fresh air.

There is not "convenient stores" at all near the hotel. We got food/drinks in the train stations (plenty of options) then brought it back to the room, when it was late at night. Just make sure you bring a bag to put your items in order to carry them easier.

Less than a 5 minute walk from Neuperlach Sued train station. Come out the door for "Otto-Hahn-Ring" and you'll find a side walk (with stairs and a ramp) to the right....take that to the end (go passed a Rehabilitation Center and Cyber Center and you'll see the sign for the Hotel) then make a left and hotel entrance is on the left.

We enjoyed the staff, they were really friendly and helpful with anything we needed.