Novotel London West

Hotels
•
Novotel
8 (7572 reviews)
1 Shortlands , London , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Friendly staff
Cons:
Poor room cleanliness
High prices for amenities

Categories

Cleanliness
7.21
Some guests reported issues with room cleanliness, including old and poorly maintained aspects.
Service
9.68
Exceptional service was highlighted, with staff going above and beyond in several instances.
Location
9.22
The location was praised for its proximity to metro and shops.
Room Quality
6.67
Several reviews indicated that the room quality was lacking, with old decor and cleanliness issues.
Amenities
7.7
Amenities were described as standard, with some indicating a lack of facilities like a spa.
Value for Money
7.66
Several guests felt that the hotel was overpriced for the facilities provided.
Food and Beverage
7.21
Breakfast service issues were mentioned including overcrowding and staff shortages.
Overall Experience
8.68
Mixed reviews with both positive aspects and notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:38

Property Description

Modern Rooms with Premium Amenities

Indulge in a stay at Novotel London West, boasting modern rooms featuring Nespresso coffee machines, iPod docks, and luxurious bathrobes. Each room comes equipped with a TV, minibar, and Air Cooling for ultimate comfort.

Culinary Delights

Savor a variety of dining options at the hotel, from buffet-style international cuisine at Aroma Restaurant to gourmet dishes at Artisan Grill. The sleek Mirrors Bar offers a chic setting to enjoy a light menu and a wide selection of drinks.

Convenient Location

Located just a stone's throw away from Hammersmith Apollo and Westfield London, with Hammersmith Underground Station nearby, Novotel London West provides easy access to explore the vibrant city. Book now for a luxurious and convenient stay.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

The fitness centre is open for 24 hours. The property's fitness centre is only for the use of guests staying at the property.

Children aged 17 years and below are not allowed to use the fitness centre. Onsite car parking is available.

Overnight resident parking is charged at £40.00 per day. Non-resident parking is charged at £5.00 per hour during peak hours (Monday to Friday, 8:00am–4:00pm) and £4.00 per hour during off-peak hours (Monday to Friday, 4:00pm–8:00am) and throughout weekends.

Please note that pets will incur an additional charge of £15.00 per pet per stay.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOG

Location

Guest Reviews

8
Based on 7572 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 7.66
Food and Beverage: 7.21
Overall Experience: 8.68
D
DUR E • solo_traveller • ie
9
Stayed to attend a course that was happening in the same hotel. Nice restaurant and short walk from the train station.
Cons:

A bit noisy as I could hear the cleaner outside my room quite clearly.

2026-10-17 • via Nuitee
S
Sydney • solo_traveller • ke
9
2026-10-17 • via Nuitee
D
Donna • couple • us
10
Good location
Pros:

Breakfast was good and the location was great

Cons:

Nothing

2026-10-17 • via Nuitee
S
Shrihan • couple • lk
7
Good location and the food was good
Pros:

Breakfast was very good. But the day we traveled we were given a very poor breakfast box. Yogurt without a spoon. cereal and milk bur no bowl and spoon

Cons:

Breakfast box was awful. Pipes leaking in the toilet. Room 4113 had broken skirting near the bed.

2026-10-16 • via Nuitee
D
Delia • family_with_children • ro
2
High price but low conditions
Pros:

The staff was very friendly. And the bed / pillows comfortable.
Nice size room.

Cons:

The room was very outdated. The bathroom facilities seemed like they were in shambles.
The bathroom wall near the tub area had hair left over form previous inhabitants.
The couch and carpet were stained and quite disgusting.
The doors on some of the furniture was proper falling off.
The breakfast was very unappealing and very few options.
For the steep price, the number of stars one would expect a lot more. Will not stay here again and will not recommend.

2026-10-16 • via Nuitee
H
Humaid • family_with_children • om
9
Pros:

Location

Cons:

Nothing

2026-10-16 • via Nuitee
R
Rolf • couple • de
7
2026-10-15 • via Nuitee
N
narayanan • family_with_children • in
10
2026-10-15 • via Nuitee
G
Gareth • solo_traveller • gb
7
Nice first impression, great bar, very dated bedrooms
Pros:

The reception area and restaurants and bars are excellent, very stylish. Breakfast was very good with lots of choice.

Cons:

The rooms are well maintained but incredibly dated with textured wallpaper and furnitute that looks like it's from around 20 years ago. Drab colours, it's quite depressing. Some rooms are a long walk from the lift and because the hotel is so big, be aware you can wait a long time for a lift especially in the morning.

2026-10-15 • via Nuitee
K
Kimberley • couple • au
8
Pros:

front office staff maria was lovely, decor of the room was nice and glad they had a gym

Cons:

room was very small

2026-10-15 • via Nuitee
A
Anabel • family_with_children • es
8
Muy bien, repetiré
Pros:

La ubicación y limpieza maravilloso, bus y metro muy cerca, servicios cerca también, el río a un paseo corto.

Cons:

Las almohadas y el colchón, sobre todo las almohadas.

2026-10-15 • via Nuitee
P
Phillips • solo_traveller • gb
8
2026-10-15 • via Nuitee
P
perugrind • family_with_children • pl
9
2026-10-15 • via Nuitee
N
Nicolas • couple • ch
9
2026-10-14 • via Nuitee
L
Lu • family_with_children • gb
8
A comfortable and convenient stay in a great location.
Pros:

The hotel was in a great location with very convenient transport links. The room was comfortable and overall we had a very pleasant stay.

Cons:

Nothing major. Overall, we were happy with our stay.

2026-10-14 • via Nuitee
T
Tagliapietra • family_with_children • it
8
All good!
Pros:

NA

Cons:

NA

2026-10-14 • via Nuitee
D
David • couple • gb
10
Most enjoyable
Pros:

Conveniently located

Cons:

Nothing

2026-10-13 • via Nuitee
J
Jamal • solo_traveller • nl
9
2026-10-13 • via Nuitee
E
Eva • couple • at
6
Okay.
Pros:

Early check-in war kostenlos möglich. Lage für den Besuch einer Veranstaltung im Eventim Apollo war sehr gut.

Cons:

Badezimmer in die Jahre gekommen. Beim Duschen sieht man zum Abluftgitter, das komplett mit Staub verdreckt war. Das Reinigungspersonal wäre erst spät nachmittags zur Zimmerreinigung gekommen, als wir bereits wieder am Zimmer waren, um uns für den Abend vorzubereiten.

2026-10-13 • via Nuitee
J
Jrg CD • solo_traveller • es
10
Pros:

Perfecta ubicación para conocer Londres. Con metro y autobús muy cerca. Muy cómodo. Repetiría sin duda

Cons:

Nada

2026-10-13 • via Nuitee