Novotel London Waterloo

Hotels
•
Novotel
8.3 (3538 reviews)
113 Lambeth Rd , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
High room service prices
Limited daily cleaning

Categories

Cleanliness
7.95
Some reviews mentioned issues with room cleanliness and daily service.
Service
8.95
Staff received high praise for friendliness and helpfulness.
Location
8.45
Location is generally regarded as good, though some found it lacking in nearby dining options.
Room Quality
7.95
Rooms are described as comfortable and spacious, but some reported issues with amenities.
Amenities
8.45
The hotel offers good amenities, though some found the pricing for services like room service high.
Value for Money
7.95
Mixed comments on value, especially relating to room pricing versus amenities provided.
Food and Beverage
8.45
Breakfast was rated well, but there were some comments regarding the restaurant pricing.
Overall Experience
8.25
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:54

Property Description

Luxurious Accommodation
Novotel London Waterloo offers spacious, air-conditioned rooms with queen-size beds and stunning views of the London skyline. Enjoy internet access, flat-screen TVs, and on-demand movies in the comfort of your room.

Dining and Entertainment
Indulge in tasty international cuisine at Elements Restaurant or grab a coffee or cocktail at Elements Bar, open until 01:00. 24-hour room service is also available for your convenience.

Wellness and Family-Friendly
Unwind at the InBalance Fitness and Wellbeing centre with complimentary access to a sauna and steam room. Families are welcome, with children under 16 staying for free and enjoying perks like Xbox consoles, baby equipment, and a special kids menu.

Experience luxury and convenience at Novotel London Waterloo - Book your stay now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.

Please note that the credit card used to book must be presented upon arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 35 per day.

Location

Guest Reviews

8.3
Based on 3538 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.25
A
Adam • solo_traveller • pl
10
Pros:

Lokalizacja, śniadania, wielkość i komfort poloju

Cons:

Łazienka i umywalka w centrum pokoju

2026-06-06 • via Nuitee
N
Nihal • family_with_children • de
10
Top
Pros:

Das personal super nett! Das hotel war sehr zentral.

Cons:

Ehrlich gesagt habe ich nichts auszusetzen. Wir werden ganz sicher wieder in diesem hotel buchen.

2026-06-05 • via Nuitee
V
Veronica • family_with_children • it
10
Consiglio questo Hotel a due passi dal Big Ben, zona strategica per tutti gli spostamenti. Riguardo
Pros:

il cibo e il personale

Cons:

il caffè

2026-06-05 • via Nuitee
C
Carlos • solo_traveller • no
7
2026-06-05 • via Nuitee
A
Antti • solo_traveller • fi
8
2026-06-04 • via Nuitee
E
Emadeldin • family_with_children • ae
10
It's nice, comfortable clean
Pros:

The location and price

Cons:

Repairing the Hotel in the same floor where the visitor are staying

2026-06-03 • via Nuitee
L
Luigi • family_with_children • it
10
2026-06-03 • via Nuitee
D
Denis • solo_traveller • it
6
Pros:

La posizione

Cons:

Il bagno non era insonirizzato, la porta a vetro lasciava passare ogni piccolissimo rumore. La colazione era basica senza tante varianti ed è rimasta la stessa per tutti i giorni del nostro soggiorno. Anche le ciabatte da camera, pensavamo di trovarle al nostro arrivo, ma invece nullla.

2026-06-02 • via Nuitee
D
Doris • family_with_children • gb
7
Ok
Pros:

We‘ve been before and like the location and it’s usually very good and comfortable

Cons:

The bathroom sink was blocked, the charges on the bed were not working and the halls were being redecorated without prior notice being given

2026-06-01 • via Nuitee
D
Devass83 • family_with_children • ie
10
2026-06-01 • via Nuitee
D
Devass83 • family_with_children • ie
10
2026-06-01 • via Nuitee
K
Kerstin • solo_traveller • de
6
Pros:

Die Nähe zur Innenstadt und London Eye.

Cons:

Die fehlende Privatsphäre im Hygienebereich.
Defekte Toilettenspülarmatur und Lichtschalter Zimmer 103.
Raumtemperatur im Restaurant viel zu kalt.

2026-06-01 • via Nuitee
W
Wang • family_with_children • ie
10
2026-06-01 • via Nuitee
S
Spiga • family_with_children • lu
6
Overall cool
Pros:

The good central location

Cons:

The poor cleaning, we were 3 and always had refills of towels for 2. Floor didn't get swept properly, dirty pillows sheets forgotten on the floor. Boring poor quality breakfast. Plus, our room only had a tag saying executive on the door, but it looked exactly the same as the others that we saw opened for the morning cleaning service.

2026-05-31 • via Nuitee
F
FURKAN • family_with_children • tr
10
2026-05-31 • via Nuitee
L
Luca • family_with_children • it
7
Overall good but I would have appreciated to know in advance that there was a refurbishment on our floor and lots of dus
Pros:

Location

Cons:

Refurbishment on the floor without any information in advance.

2026-05-30 • via Nuitee
W
Wojciech • family_with_children • pl
8
2026-05-30 • via Nuitee
V
Valeria • family_with_children • dk
7
Ok, men kunne være bedre
Cons:

The wall of the bathroom facing into the room is semi-transparent, so you can see what is happening in the bathroom from the room. It would not be very pleasant if I had arrived at the hotel with my son
Mange mennesker til morgen mad og manglende plads

2026-05-30 • via Nuitee
M
Margot • extended_group • ch
6
Pros:

Die Lage war super, sehr zentral und viele Sehenswürdigkeiten sind zu Fuss erreichbar. Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Die Ausstattung ist in die Jahre gekommen. Es fanden Renovationsarbeiten statt.

2026-05-30 • via Nuitee
Q
Quintero • family_with_children • ve
5
Family visit to London
Pros:

Good location and value for the amenities

Cons:

A/C wasn’t working properly and at certain points it became very uncomfortable to stay in

2026-05-29 • via Nuitee