Novotel London Waterloo

Hotels
Novotel
8.3 (3501 reviews)
113 Lambeth Rd , London , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
High room service prices
Limited daily cleaning

Categories

Cleanliness
7.95
Some reviews mentioned issues with room cleanliness and daily service.
Service
8.95
Staff received high praise for friendliness and helpfulness.
Location
8.45
Location is generally regarded as good, though some found it lacking in nearby dining options.
Room Quality
7.95
Rooms are described as comfortable and spacious, but some reported issues with amenities.
Amenities
8.45
The hotel offers good amenities, though some found the pricing for services like room service high.
Value for Money
7.95
Mixed comments on value, especially relating to room pricing versus amenities provided.
Food and Beverage
8.45
Breakfast was rated well, but there were some comments regarding the restaurant pricing.
Overall Experience
8.25
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:54

Property Description

Luxurious Accommodation
Novotel London Waterloo offers spacious, air-conditioned rooms with queen-size beds and stunning views of the London skyline. Enjoy internet access, flat-screen TVs, and on-demand movies in the comfort of your room.

Dining and Entertainment
Indulge in tasty international cuisine at Elements Restaurant or grab a coffee or cocktail at Elements Bar, open until 01:00. 24-hour room service is also available for your convenience.

Wellness and Family-Friendly
Unwind at the InBalance Fitness and Wellbeing centre with complimentary access to a sauna and steam room. Families are welcome, with children under 16 staying for free and enjoying perks like Xbox consoles, baby equipment, and a special kids menu.

Experience luxury and convenience at Novotel London Waterloo - Book your stay now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.

Please note that the credit card used to book must be presented upon arrival.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 35 per day.

Location

Guest Reviews

8.3
Based on 3501 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.25
K
Kateřina family_with_children cz
6
Pros:

We chose our accommodation based on location and transportation options. The location was absolutely fantastic and the staff were very friendly.

Cons:

We had previously stayed at Novotel hotels, for example in Germany, so we chose one in London as well. The hotel wasn’t as clean as I had expected. There was a noticeable odor in the hallways, and the bathroom wasn’t exactly 100% clean. We stayed in a room with a double bed and a pull-out bed. The pull-out bed consisted of two sections placed side by side, and during the night, the sections and mattresses would separate. We were often woken up during the night and had to rearrange the bed. We paid extra for breakfast one day—the price was quite high. During our stay, the toilet got clogged twice, which was unpleasant, but the staff always fixed it within 10 minutes.

2026-05-16 via Nuitee
S
Stig Rune family_with_children no
5
2026-05-16 via Nuitee
C
Cybele couple br
10
2026-05-16 via Nuitee
S
Shi solo_traveller fr
7
Assez satisfait
Pros:

C’est pas mal pour l’emplacement.

Cons:

le restaurant est très Cher pour le diner et pas bon.

2026-05-15 via Nuitee
S
Silvia family_with_children it
7
2026-05-14 via Nuitee
G
gasowska family_with_children pl
10
super spędzony czas
Pros:

Hotel położony jest kilka minut drogi na piechotę od głównych atrakcji Londynu, w pokoju była lodówka i czajnik, szklanki, kawa, herbata, mleko do kawy i pusta szklana butelka, do której można nalać filtrowanej wody przy windach w ten sposób jest mniej plastiku. Śniadanie bardzo dobre, duży wybór, dzieciom podobała się maszyna do robienia pancakes.

Cons:

wszystko było w porządku

2026-05-13 via Nuitee
D
David family_with_children es
8
2026-05-13 via Nuitee
S
sabine solo_traveller be
7
2026-05-13 via Nuitee
B
Bartosz solo_traveller pl
8
Pros:

Cena jak na Londyn ok.
Dobra lokalizacja.

Cons:

Mało urozmaicone menu na śniadań: codziennie dokładnie to samo.
Widok z okna słaby i brak balkonu.

2026-05-13 via Nuitee
G
Giada family_with_children it
9
Posizione centrale e buoni servizi
Pros:

Posizione e cordialità

2026-05-12 via Nuitee
J
Jiří family_with_children cz
8
Pros:

Výborné snídaně, ochotný personál, absolutně perfektní umístění hotelu!

2026-05-11 via Nuitee
I
Ilia family_with_children gb
7
2026-05-10 via Nuitee
E
Enikő family_with_children hu
8
2026-05-10 via Nuitee
M
Marta family_with_children it
9
2026-05-10 via Nuitee
D
Dominique family_with_children nl
8
Pros:

Perfecte locatie als uitvalsbasis voor een citytrip

Cons:

Lange rijen bij ontbijt en koffieautomaat

2026-05-09 via Nuitee
B
ben family_with_children gb
10
2026-05-08 via Nuitee
L
Lisa couple de
8
2026-05-08 via Nuitee
M
Markus solo_traveller at
8
2026-05-06 via Nuitee
G
Giovanni family_with_children it
9
Staff eccellente buona posizione camera con letto comodo
Pros:

La posizione

Cons:

La colazione non era varia

2026-05-06 via Nuitee
D
domeross family_with_children it
9
Pros:

posizione ottimale, colazione molto buona ma migliorabile , camera con tutti i confort necessari

Cons:

niente

2026-05-05 via Nuitee