Hotel Clé Reforma Insurgentes

Hotels
8.8 (1177 reviews)
Nápoles #62 Nápoles 62 col. Juárez Del Cuauhtémoc , Mexico City , mx

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Rude staff
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews noted cleanliness issues, such as not particularly clean rooms.
Service
8.91
Service was generally regarded as helpful but there were complaints about rudeness from staff.
Location
9.45
The property has a great location, conveniently located near local attractions.
Room Quality
8.4
Rooms were spacious and comfortable, but there were mentions of uncomfortable mattresses.
Amenities
8.43
Amenities include large bathrooms and comfortable beds, though some facilities had issues.
Value for Money
8.89
Generally perceived as good value, though some felt room pricing was high for the quality.
Food and Beverage
9.44
Breakfasts were described as delicious and contributed positively to the stay.
Overall Experience
8.91
Overall, the stay was pleasant but with some dissatisfaction regarding staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Convenient Location and Modern Amenities

Hotel Clé Reforma Insurgentes, nestled in Mexico City, offers a blend of convenience and modern amenities. With a fitness centre, terrace, and a restaurant and bar on-site, guests can unwind and dine with ease.

Exceptional Services and Comfortable Accommodation

This 3-star hotel stands out with its concierge service, tour desk, and 24-hour front desk. The air-conditioned rooms are thoughtfully equipped with a desk, coffee machine, and flat-screen TV, ensuring a comfortable stay for every guest.

Nearby Attractions and Easy Access

Located just 1.2 km from The Angel of Independence and 1.1 km from the United States Embassy, Hotel Clé Reforma Insurgentes offers easy access to key landmarks. Plus, with airport transfers available, reaching the hotel from Benito Juarez International Airport is a breeze.

Book your stay at Hotel Clé Reforma Insurgentes for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MXN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 350 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1177 reviews
Cleanliness: 7.94
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
J
Julian • family_with_children • co
10
2026-02-14 • via Nuitee
S
Stella • solo_traveller • gb
8
2026-02-13 • via Nuitee
J
Joan • couple • ca
9
Very Comfortable and Convenient
Pros:

Convenient location. Nice neighborhood. Access to a lot of cafes and coffee shops. Staff were very helpful and friendly. Bistro Cafe was excellent.

Cons:

The room was at the front of the hotel and there was traffic noise. Rooms at the back of the hotel would have been more quiet.

2026-02-12 • via Nuitee
J
Julian • family_with_children • co
9
2026-02-11 • via Nuitee
S
Sean • solo_traveller • us
2
2026-02-10 • via Nuitee
J
Joan • solo_traveller • ca
10
Excellent Location and Comfortable Accommodations
Pros:

Excellent location. Handy to have Bistro Cafe available right in the building. Room was very clean.

Cons:

Our room was at the front of the building and there was a lot of traffic noise. Suggestion to request a room at the back of the hotel.

2026-02-09 • via Nuitee
N
Norisha • couple • ca
8
2026-02-09 • via Nuitee
A
Ana • family_with_children • mx
10
Limpieza al cuarto
Pros:

Las habitaciones están bien equipadas y muy lindas

Cons:

Pedimos limpieza y no la hicieron

2026-02-08 • via Nuitee
A
Anastasiia • solo_traveller • us
3
I won’t be back.
Pros:

The location was nice. Close to Roma, but not too noisy.

Cons:

The overall experience was meh. My room, with the window covered by artificial greenery from the outside, felt like a prison cell. It was dark no matter the weather.

The bathroom fan was so loud that it would wake you up if someone used it while you were sleeping, and the ceiling was so low that I could touch it without even straightening my arm.

The bed was okay, but the pillows were too firm and too high. I was told there were no other pillows available, so after three nights my back was hurting.

I also had an issue with my payment method, and even though I know management can usually cancel the charge, they refused to do so.

2026-01-30 • via Nuitee
D
Dino • family_with_children • br
8
Atendeu bem as expectativas
Pros:

O Hotel é novo e moderno. Quartos de tamanho médio e banheiro grande (usei quarto cama dupla 4 pessoas). Facilidade de check in e out e elevadores que dão conta dos hóspedes. Hotel decorado e bonito. Bem localizado, com muitas opções de refeição por perto.

Cons:

O banheiro é ótimo e bonito. O box é enorme, porém o chuveiro sai muito pouca agua.

2026-01-30 • via Nuitee
S
SORACCO • family_with_children • it
8
2026-01-27 • via Nuitee
C
Cesar • couple • mx
9
Very good option!
2026-01-26 • via Nuitee
M
Michael • couple • ca
9
Comfortable stay in great location
Pros:

Great location, friendly staff, comfortable bed, clean room

Cons:

I could not lower the blackout blinds

2026-01-26 • via Nuitee
Z
Zara • extended_group • mx
7
2026-01-25 • via Nuitee
L
Lieke • couple • nl
8
Fijn!
Pros:

Goede locatie, vriendelijk personeel, comfortabele bedden, ruime kamers met veel opbergmogelijkheden, uitgebreide kaart bij het ontbijt.

Cons:

Het ontbijt was wisselend. De acaibowl was een keer te warm en de koffie was soms te koud.

2026-01-25 • via Nuitee
E
Ela • couple • hr
9
Amazing location
Pros:

Amazing location, daily cleaning service, great value for money.

Cons:

Small window in the room that can’t be opened easily to air up the space.
Low water pressure and just an overhead shower, makes impossible to wash a hair.

2026-01-25 • via Nuitee
A
Adrian Gonzalez • couple • mx
9
Pros:

Buena atención en servicio de desayuno al cuarto

Cons:

Limpieza, había debajo de la cama viagra, lo que podría mejorar es actualizar las sábanas del hotel ya se ven de mala calidad y verificar que la limpieza este bien, fuera de eso, la verdad está en muy buena zona y si me quedaría de nuevo, la atención de las señoras de limpieza es muy buena

2026-01-23 • via Nuitee
L
Luis • couple • sv
10
2026-01-23 • via Nuitee
H
Hernandez • couple • mx
8
Pros:

La ubicación del hotel.

Cons:

La habitación asignada, tenía muy sucia la alfombra plástica, además que el cobertor ya estaba muy desgastado.

2026-01-22 • via Nuitee
J
Julio Eduardo • extended_group • mx
10
2026-01-22 • via Nuitee