Best Western Majestic

Hotels
•
Best Western
8 (542 reviews)
Av. Madero #73. Col. Centro , Mexico City , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Amazing location
Friendly staff
Great views
Cons:
Broken amenities
Noise from the street
Cold rooms

Categories

Cleanliness
7.46
Some reviews mention outdated bathrooms and minor cleanliness issues.
Service
8.43
Most reviews appreciate the friendly and helpful staff.
Location
8.97
Multiple reviews highlight the excellent location near the Zócalo.
Room Quality
6.92
Reports of broken appliances and cold rooms indicate room quality issues.
Amenities
7.95
Positive mentions of amenities, but some issues with internet and elevator speed.
Value for Money
7.91
Generally seen as a good value considering the location.
Food and Beverage
8.46
Positive feedback on the rooftop restaurant and views.
Overall Experience
7.93
Overall decent experiences despite some reported issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 22:45

Property Description

Stunning Views of Zocalo

Located in the heart of Mexico City, the Best Western Majestic Hotel offers breathtaking views of the iconic Zocalo, providing guests with a truly immersive experience of the city's historical center.

Convenient On-Site Dining

Indulge in a culinary journey at La Terraza Restaurant, where guests can relish traditional Mexican and international cuisine while enjoying panoramic views of the city. For a relaxing evening, the Campanario Bar offers a selection of cocktails and wines in a sophisticated setting.

Prime Location for Exploring

Situated overlooking the lively Madero Avenue, the hotel is just a stone's throw away from significant landmarks such as the Metropolitan Cathedral and the National Palace, making it the perfect base for exploring the vibrant surroundings.

Book your stay at Best Western Majestic Hotel now to immerse yourself in the rich culture and history of Mexico City!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 10 years old stay for MXN 297.50 per person per night when using an existing bed.
    People 5 years old and over stay for MXN 297.50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 542 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
L
Laura • family_with_children • ar
10
Pros:

Nos encantó el hotel, maravilloso! Excelente ubicación, tuvimos ventana frente al zócalo. El desayuno en la terraza viendo el amanecer sobre el zócalo, inolvidable. Las camas muy cómodas, la habitación muy espaciosa. Vuelvo seguro! El personal muy atento, gracias!

Cons:

Nada

2026-02-14 • via Nuitee
V
vidal • family_with_children • ar
10
2026-02-12 • via Nuitee
P
Pia • solo_traveller • mx
10
Incredible view to the Zócalo
Pros:

Excellent location, clean and lovely staff.

2026-02-11 • via Nuitee
J
JOSEP • family_with_children • es
5
Excelyubicacion que debe mejorar para seguir siendo un referente
Pros:

Ubicación

Cons:

Deberían actualizar las instalaciones

2026-02-10 • via Nuitee
B
Ben • couple • gb
8
I would like to stay here again.
Pros:

Large room. Location on Zocalo in city centre. Old school classic hotel style. Mexican colours of interior. Breakfast on roof terrace with view. Nice staff.

Cons:

Breakfast buffet would be nice everyday.

2026-02-10 • via Nuitee
F
Floribeth • family_with_children • cr
8
Estancia en el hotel Majestic con vistas al zócalo
Pros:

La cercanía con el zócalo y la calle Madero que es peatonal
Las vistas son hermosas tanto de la catedral como la salida del sol!
También la hizada de la bandera y la bajada es una ceremonia muy bonita que se da todos los días

Cons:

Un poquito el ruido por las noches que se extiende en algunas ocasiones hasta después de la media noche; de unas danzas que se realizan cerca de las ruinas del templo mayor

2026-01-30 • via Nuitee
L
Lopez • family_with_children • mx
10
Pros:

La ubicación

Cons:

Qué no tiene estacionamiento

2026-01-29 • via Nuitee
L
Lopez • family_with_children • mx
10
Pros:

La ubicación

Cons:

Qué no tiene estacionamiento

2026-01-29 • via Nuitee
G
Gloria Lyzeth • family_with_children • mx
10
Pros:

Super!

Cons:

Hubo reuniones de oracion de iglesia debajo de la ventana a las 4am 😆 pero creo que era parte de la experiencia.

2026-01-26 • via Nuitee
E
Elia • family_with_children • it
3
Pros:

Solo la posizione!

2026-01-25 • via Nuitee
T
Torfinn • family_with_children • no
4
Det finnes bedre alternativ
Pros:

Beliggenheten

Cons:

Det var januar og det var kaldt, vi fikk etter litt om og men ulltepper, men rommet var for kaldt til å oppholde seg i, så vi tydde til senga
Wifi fungerte fint i to dager, hotellet fikk flere gjester og da var wifien i beste fall ustabil.
Dagen før vi dro videre ble ikke rommet gjort i stand.

2026-01-24 • via Nuitee
C
Christina • couple • us
5
The location was amazing, the room was not what we expected and one has to expect that staying on the zocalo is loud 24&
Pros:

The view from our king suite was amazing, and you can tell that The Majestic was once truly a majestic hotel, but Best Western made it feel like a cheap motel.

Cons:

It was under construction, the elevator was broken, our safe was broken, the tv was broken, several lights in our room were broken and the shower needed attention. The room was cold and there was no heat. Staff members were for the most part, not very friendly or helpful.

2026-01-24 • via Nuitee
J
Jason • family_with_children • cr
10
Pros:

La vista

2026-01-24 • via Nuitee
M
Ma.Dolores • family_with_children • mx
10
Muy bonito
Pros:

Increible lugar muy hermoso y excelente ubicacion

2026-01-23 • via Nuitee
I
ISABELLE gortazar • couple • es
6
Bien sans plus... Situation géographique bonne..
Pros:

L'unique avantage est la situation à côté du Zócalo.. Relativement bon rapport qualité prix.

Cons:

Fenêtres ne fermant pas.. pas de clim... Ascenseur d'un autre âge , pas de double vitrage par rapport au bruit extérieur incessant, personnel moyennement courtois

2026-01-23 • via Nuitee
J
Joseph • family_with_children • fr
8
Pros:

Une chambre magnifique au 6eme étage donnant sur le zocalo et la cathédrale : quasiment un privilège ! Poi.nts negatifs : salle de bain "rustique", faible débit d'eau, accès aux étages par un monte-charge... Mais personnel très sympa. et très bon rapport qualité/ prix pour notre chambre.

Cons:

Voir ci-dessus

2026-01-21 • via Nuitee
M
Melisa • couple • gt
10
Bonitas Vacaciones West Majestic
Pros:

tuvimos suerte esta vez de habitación con vista, había actividad en el Zócalo por lo que hubo ruido, pero en horario adecuado volvió a la normalidad

Cons:

todo estuvo bien

2026-01-19 • via Nuitee
E
Ernestina • solo_traveller • ar
9
Pros:

Que brinden café y agua en la habitación sin costo extra.

Cons:

La conexión de internet y la presión de agua en la ducha

2026-01-19 • via Nuitee
O
OMAR • family_with_children • mx
8
frustrado
Pros:

lo malo es que no cuenta con estacionamiento

Cons:

que no tenga estacionamiento

2026-01-19 • via Nuitee
M
Mario • couple • us
10
Pros:

Best location, close to restaurants, transportation historical places, clean rooms, friendly staff

2026-01-19 • via Nuitee