Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness efforts
Cons:
Outdated rooms
High price compared to facilities
Somewhat impersonal service

Categories

Cleanliness
8.55
The hotel was clean, and housekeeping did a good job maintaining the room.
Service
9.55
Staff was friendly and attentive, providing service based on expectations for the price point.
Location
9.55
Buena ubicación. Conveniently located near major attractions.
Room Quality
8.05
Rooms appear old and some are not modernized, creating mixed experiences.
Amenities
8.55
Good breakfast options, but outdated facilities noted.
Value for Money
8.05
Some guests felt the price was high compared to the quality and facilities offered.
Food and Beverage
9.05
Breakfast was excellent and well-received by guests.
Overall Experience
9.05
Overall a pleasant stay, but some aspects require attention for it to meet expectations at this price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:00

Property Description

Architectural Style and Location
The Camino Real Polanco México Hotel, designed by Architect Ricardo Legorreta, is a unique blend of modern architecture and pre-Hispanic influences. Located near top attractions like the Anthropology Museum and Chapultepec Castle, this hotel offers a cultural and convenient stay.

Luxurious Amenities
Guests at this Four Diamond Award property can indulge in upscale amenities including 10 on-site restaurants, a swimming pool, a gym, and a garden. The rooms are equipped with modern comforts like flat-screen TVs, air conditioning, and safety boxes, ensuring a comfortable and enjoyable stay.

Prime Location
Situated just 1.5 km from the upscale Polanco district and with easy access to key landmarks like the Fine Arts Museum and Zocalo Square, Camino Real Polanco Mexico offers the perfect base for exploring Mexico City. Book your stay now for a memorable experience.

Important information:

Please take into consideration when booking a rate with breakfast included that it is only for the adults considered in the rate. In case of having children in the reservation the cost of the breakfast will be paid directly at the restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2489 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
C
Carlos • solo_traveller • mx
10
2026-05-07 • via Nuitee
E
Erika Luz • couple • us
9
Always top Mexican authentic hospitality
Pros:

New renovate d rooms

Cons:

Nothing

2026-05-06 • via Nuitee
G
Gonzalo • couple • us
10
2026-05-05 • via Nuitee
H
Hector • solo_traveller • gt
7
2026-05-04 • via Nuitee
M
Muñoz Reyes G. • solo_traveller • co
9
Buena ubicacion y gran hospitalidad
Pros:

Servicio y hospitalidad

Cons:

N/A

2026-05-04 • via Nuitee
L
leticia • solo_traveller • mx
10
2026-05-04 • via Nuitee
F
Fernando • couple • ch
10
2026-05-03 • via Nuitee
F
Fernando • couple • ch
10
2026-05-03 • via Nuitee
Y
Yannet • family_with_children • mx
10
Excelente
Pros:

Excelente Ubicación. Arte y la alberca

2026-05-01 • via Nuitee
A
ALFONSO • family_with_children • mx
8
Agradable, familiar
Pros:

cenar en Morimoto

Cons:

poner mas café en habitación

2026-04-28 • via Nuitee
T
Tuchmann • couple • at
8
Gutes Kongresshotel mit zahlreichen Möglichkeiten.
Pros:

Riesiges Hotel, das einen ganzen Kongress mit 2200 Teilnehmern beherbergen kann. Zahlreiche gute Restaurants und Bars. Schöne Zimmer.

Cons:

Riesiges Hotel, dadurch weite Wege, und ein ewiges Stiegen auf , Stiege ab. Mangelhaft beleuchtet. Reception wenig kooperativ, wenn es um die Verlängerung des Aufenthaltes um einen Tag geht.

2026-04-28 • via Nuitee
G
Ghalichi • couple • gb
8
2026-04-26 • via Nuitee
B
Bartosz • solo_traveller • pl
7
2026-04-26 • via Nuitee
O
Oswald • couple • us
7
Fair to good
Pros:

Service is always good, restaurants are always good.

Cons:

My room felt outdated, with old carpet and furniture. The dresser drawers would open on their own, likely due to misalignment or an uneven floor, though it was hard to tell.
The gym is too small for the size of the hotel and becomes overcrowded during peak hours. It also lacks variety in equipment. Adding a second gym location and updating the equipment would significantly improve the experience.

2026-04-26 • via Nuitee
E
Eitan • couple • il
8
2026-04-25 • via Nuitee
T
Thalhammer • solo_traveller • at
8
Cons:

das Duscheasser war immer kalt

2026-04-24 • via Nuitee
K
Koji • couple • jp
10
最高の滞在となりました。
Pros:

フロントデスクの対応が、的確で親切でした。

Cons:

バスタブが欲しかった。

2026-04-24 • via Nuitee
C
Cinthia • solo_traveller • ch
10
2026-04-24 • via Nuitee
E
EUGENIO • solo_traveller • mx
10
2026-04-23 • via Nuitee
M
Maite • family_with_children • es
9
Me gustó mucho el hotel, un poco caras las alternativas de restaurantes
Pros:

La habitación estaba fenomenal, súper amplia y cómoda.
El baño, especialmente la ducha, espectacular.
En general, el hotel es muy cómodo, ya que como es tan extendido no tienes la sensación de estar todo el rato topándote con gente.

Cons:

El desayuno me resultó caro, tanto el bufet como la carta. Por mi hijo de 6 años, que no come prácticamente nada, me cobraban la mitad de precio, que es demasiado, para un chocolate y un cruasán que acababa consumiendo.

2026-04-23 • via Nuitee