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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Parking garage
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Concierge service
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Wheelchair accessible
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Toilet with grab rails
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Key card access
Review Highlights
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Property Description
Luxurious Designer Rooms
Experience the epitome of luxury at The Time New York with rooms designed by David Rockwell featuring Samsung Smart TVs and Italian Frette bed linen.
Fitness and Wellness
Stay active during your stay with full access to TMPL Fitness Hell's Kitchen and the hotel's 24-hour fitness centre, ensuring you never miss a workout.
Gourmet Dining Experience
Savor exquisite Northern Italian cuisine at the on-site restaurant, Serafina, offering a culinary journey that will delight your taste buds.
Book now to indulge in a sophisticated stay at The Time New York, where luxury and convenience meet seamlessly.
Please note, guests must be at least 18 years or older to check in. Guests under the age of 18 must be accompanied by a parent or official guardian.
Guests are required to present a government issued identification with a credit card under the same name upon check in.
A security hold of USD $100 per night will be authorized on the credit card provided at check in, and will be released at check-out if no charges are incurred during the stay. Please note, credit card authorization release processing times vary depending upon your banking institution, and are not set by the property. Any damage, smoking or pet fees incurred during the stay will be charged to the guest’s credit card.
Contactless payments or Apple Pay are not accepted, and cash cannot be used for the security hold. Third party credit card authorization forms are required to be submitted 72 hours prior to arrival.
All Special Requests are subject to availability and additional charges may apply.
When booking more than 5 rooms, different policies and additional charges may apply.
The Penthouse is for residential purposes only, and can sleep a total of 6 guests. A minimum damage deposit of $500 USD will be required. Prior approval from the General Manager is required for any in-room external entertainment, catered events or filming in the Penthouse (a Food and Beverage minimum will be added to the room rate). Any damages incurred during the stay will be charged to the guest’s credit card.
Our nightly resort fee/destination fee entitles our guests to the following amenities:
Wine & Cheese Hour at LeGrande Lounge from 5:00pm-6:00pm daily
Bottled water daily (available at the front desk)
Exclusive daily access to TMPL gym -- including fitness classes, boxing studio, sauna and 25-yard salt water pool
10% off Guggenheim Museum tickets
15% off Central Park Bike Tours
20% off Lunch at Serafina daily
10% off Dinner at Serafina daily
$15 off overnight parking at GMC Parking adjacent to hotel
Access to Digital New York Times
Guests are required to show a photo ID and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
Please note, for the Bed and Breakfast rates, we provide Continental Breakfast Vouchers based on the number of registered guests. Continental breakfast at Serafina includes a choice of tea, coffee, or orange juice; a basket of pastries served with jam and a choice of fruit salad, yogurt and granola or cereal.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Property is not very clean and rooms are not big enough
Nothing
De centrale ligging en goede bedden
De airco die veel herrie maakt
Everything! The location, The cleanliness, and most important the service! שירות מדהים!! מיקום מעולה! ידידותי ביותר ליהודים וישראלים, עשינו קידוש בלובי עם אחד מאנשי הצוות שהיה גם יהודי! חוויה מושלמת! רמה גבוהה של אירוח ונקיון מומלץ ביותר.
כלום
מיקום מעולה, החדר מאוד יפה, מיטה נוחה מאוד, הצוות אדיב מאוד.
לא ביו מתלים למגבות
The concierge Eric was the perfect host. Providing for us when needed. Patient with us as needed. And made sure we had a wonderful experience 10/10
Overall a nice hotel with exceptional customer service. We had a suite so my 17 year old could have his own space and it worked out nicely. Pull out bed wasn't too bad. Great location. Only complaint was the shower. There is a shelf with shampoo and soap and clean wash clothes that may have never been cleaned - was very gross.
This hotel was amazing, but what truly stood out was the exceptional customer service. Eric at the concierge went above and beyond to make sure we had everything we needed. He was friendly, attentive, and genuinely dedicated to making our stay as enjoyable as possible. Overall, it was a fantastic experience, and I would 100% recommend this hotel to anyone looking for outstanding service and a great place to stay.
The location and the staff
Elevators too small and took forever. Room was too small. The bed frame and headboard was badly damaged.The lamp over the chair, the bulb was resting inside on the bottom of the lamp. The room was poorly lit. The tv is inside the mirror which is hard to operate unless you’re standing directly in front of it. The bathroom shower door does not come all the way down so the water leaks over onto the floor.There was no way to hook your belongings in the bathroom.
Comfortable bed
The minute you enter in the room is too dark, no space for your clothes, no coffee machine. The space is tiny. They charge you deposit with no receipt which i still did not get and try to charge your card for unknown reason!!!! Communication is also very very poor. You are getting no answers ot maybe in like 3 days they answer you. Phone number never reachable
Great location. Room is small but comfortable. Room was clean. Staff is really nice. Perfect for a quick stay in New York.
Very central location. Also, they partner with TMPL gym with free daily access. I got an upgrade of the room to a higher floor, an the people are all very friendly. Room size is good.
Unfortunately, the room is quite noisy. The doors are loud and thin, so you hear other people on the hallway. The A/C is effective, but also very loud, and could therefore not run over night.
One of the best hotels I bin to recommend it for others
La ubicación excelente
climatisation trop sonore
I recently stayed at this hotel in Times Square, and my experience was truly a tale of two extremes.
On the positive side, I was very impressed with the room itself once I finally settled in. It was in excellent condition, and the bed was incredibly comfortable. While potential guests should be aware that the rooms do not have TVs, this was not an issue for me as I was only in town for a quick trip to see some Broadway shows [walking distance]. I also thoroughly enjoyed the complimentary wine and cheese happy hour at the hotel bar—a lovely touch. Additionally, I want to specifically commend the bellhop, Josh, who was exceptional. He was kind, proactive, and clearly anticipated the needs of every guest who walked through the door; it was refreshing to see such high-quality, equitable service.
However, the rest of my check-in experience was deeply concerning. Upon receiving my key card and heading to my room, I opened the door to find it already occupied by another guest’s personal belongings. Thankfully, the room was empty at the time, but the potential for a safety and privacy violation is massive. Had another guest been changing, sleeping, or startled by my entry, this could have resulted in a dangerous or highly distressing confrontation.
When I returned to the lobby to address this, the agent who checked me in offered a brief apology but immediately attempted to move on. His response felt dismissive and failed to acknowledge the severity of the security breach or the violation of the other guest's privacy.
It wasn't until my checkout that a different staff member.Chris was helpful in connecting me with the manager,Anthony. Thank you Chris!
Furthermore, there was no offer of accommodation or compensation for the significant inconvenience of having to wait for the crowded elevators twice more after an already exhausting arrival.
Finally, I would strongly suggest that management look into the condition of the ground-floor restroom. It is dark, smelly, and consistently unkempt, with cleaning supplies left out in the open—a stark, disappointing contrast to the standards of the rest of the property.
While the bell staff and room quality were top-tier, the failures in security and the dismissive attitude of the front desk staff left me feeling very uneasy. I hope leadership takes these concerns seriously, as this level of oversight is unacceptable for a hotel of this caliber.
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