Four Seasons Resort Bali at Sayan

My husband and I got severe food poisoning from the Sayan Valley Picnic on our honeymoon arrival day. We were both violently ill for our entire two-night stay - I vomited in the lobby bathroom, my husband couldn't leave our room, and we were unable to fully enjoy anything we had planned and paid for: couples massage, elephant excursion, floating breakfast, or any of the honeymoon amenities.

The on-site staff were incredibly kind and compassionate during our illness, providing tea, oatmeal, flowers, and golf cart assistance. They did everything they could to help.

However, management's response to this serious food safety incident was deeply disappointing. After 11 days of communication, their "recovery" offer was: a publicly available 20% discount (available to any guest on their website), one complimentary dinner, and one spa treatment we had to request. No accountability, no urgency, minimal compensation for a completely ruined honeymoon.

As loyal Four Seasons guests, we expected better. The property is beautiful, but getting food poisoning on your honeymoon and receiving minimal accountability is unacceptable at any hotel, let alone Four Seasons.

We came here for our honeymoon, and I have to say it was the sweetest choice I’ve ever made. The resort is incredibly calm, beautiful, friendly, and luxurious. We stayed in a Duplex Suite, a spacious two-floor room that truly felt like home. The first floor had a bedroom and bathroom, while the second floor featured a living room, balcony, and an additional bathroom. It was absolutely perfect.

From the moment we arrived, we were warmly greeted by Trisna, and I was given a bouquet of roses, which was such a lovely touch. Check-in was super fast and smooth. As it was a rainy day, Agus and Denny took us to our room by buggy. Although the buggy path was a bit narrow with some tight turns, they made us feel safe and comfortable, and we enjoyed friendly conversations along the way.

In the evening, we visited Jati Bar, where we met Ida Bagus and Karang. Since my husband is very interested in mixology and drinks, they connected instantly. We didn’t even realize that we had spent two hours there enjoying drinks and snacks. Special thanks to Ida Bagus for the delicious piña colada!

The next morning, we had breakfast at Ayung Terrace. There was a wide variety of food and beverage selections. The staffs (Nustri, Lisa, and Darmini) were very proactive, helpful, and engaging. We were also attended by Mr. Ary and Mr. Dewa, who were extremely friendly and attentive, checking on the food, drinks, and our overall breakfast experience. Everything was immaculate.

After breakfast, we decided to try the steam room, sauna, and jacuzzi, which provided incredible pain relief. Ngurah was very kind and guided us to the lockers and spa facilities. Devi, who answered my phone call, was also very helpful in providing the steamer we requested.

Checkout was seamless and just as fast as check-in. We had a couple of bills from previous nights, which were presented clearly, making payment quick and easy. Thank you to Inna and Edi for their assistance.

The property is beautifully maintained, and the overall staff service exceeded our expectations. We would absolutely love to come back again in the near future.

First and foremost a huge shoutout to the entire grounds and landscape team that work tirelessly out of the spotlight to make FS Sayan a green and beautiful resort. Your hard work and dedication has not gone unnoticed by my wife and I.

We completed a repeat stay (see our review from October 2024). The decision to return was very easy… the decision to return a third time in the future has already been decided and it is a no-brainer for us.

For a second year in a row we have received the absolute best royal treatment from the entire staff… Top to Bottom! Meeting Executive Sous Chef Suta and seeing Sous Chef Ong again was a joy. They both are so kind and generous of their time and talent.

Restaurant mangers Handre, Ari and Dayu always greeted us with a warm and sincere smile. We enjoyed every interaction with servers Lin, Respati, Diah, Ing, Gita, Intan, Evin and many others.

Spa Supervisor Made gave us a personal tour of the new location and it is beautiful. Both my wife and I enjoyed two spa treatments during our stay. Our therapists Mia, Bela, Rusmini and Nadi were
kind, gentle and excellent.

A very special shout out to Guest Experience Manager Edi for everything that you did to enhance our entire stay. We thank you and the entire management team. We shall meet again!❤️

I had lunch at Ayung Terrace the view was amazing, and the food was exceptional. The talented Chef Paul created a special dish for us based on our preferences. He was very engaging and recommended menu items that exceeded our expectations. We will definitely return to enjoy the view and try more of Chef Paul’s culinary creations. It was really amazing experience.

We had the pleasure of staying at Sayan and Jimbaran--both proved to be stunning locations. We started at Jimbaran and ended at Sayan and we would not have done it any other way as Sayan is a one of a kind experience.

I have been too several properties and to say I was speechless with the scenery at Sayan is an understatement. As soon as we walked in, we were treated with impeccable service. We were greeted with a beautiful flower arrangement , this would set the tone to the type of service we would get throughout our 4 day stay. Our villa was stunning. Our villa was river front, the river provide a peaceful serene background to restful sleeps and poolside naps.

We had the opportunity to take part in several resort activities, secret tour, mixology class, lunch picnic, water rafting among others. Each experience was perfectly curated an executed. We were also able to spend time with a local family, and see the beauty of Balinese dancing.

We left us in awe was the staff throughout, they were friendly, took the time to get to know us, and went above an beyond to make our honeymoon unforgettable. A special thanks to Roby, Karang, an Adi. They went above and beyond and FS Sayan is lucky to have them. Thank you for everything.

Amazing dinner in an incredibile structure! We did and happy hour here and then a dinner, and the experience was incredibile

There is a magic to this place. I stayed 27 years ago, 12 years ago and in August 25.
The magic is the tranquil location beside a river plus the incredible architecture plus the awesome service and the consistently amazing food. Worth every cent.
We plan to return again for our anniversary in two years.
We were welcomed in a special way because of being returning visitors and it being our anniversary. This was much appreciated.
Tiny, tiny nitpicks - the shampoo & conditioner in rooms is not good at all. Bring your own. Our room had a musty smell for the first day - I think there is mould in the air conditioning unit. But in context of our experience - inconsequential!

Went for lunch what an exquisite place to stay next time we will consider staying here, definitely on the list of places to stay

We had a lovely stay at this resort while traveling with our baby. The villa was thoughtfully equipped with all the baby essentials, from a sterilizer to a baby bath, which made our stay much more comfortable.

The Riverside Villas offer stunning views, but the sound of the river can be quite loud. If you’re seeking a more peaceful atmosphere, the Garden Villas might be a better choice.

Special thanks to the warm and attentive breakfast staff, especially Handre and Evin, who made our mornings enjoyable.

Overall, we had a great experience. However, we had just come from Mandapa, which was truly exceptional, and it set a high bar. For our next visit, we’d likely return there or explore other nearby resorts that may be even a better fit for our preferences.

Our family of 4 enjoyed a wonderful visit to Four Seasons Sayan. A stunning facility and location that is only surpassed by the warmth and welcoming of the amazing staff! Peaceful and private yet close to adventure and amazing experience as soon as you need it, we found the balance of tranquility and adventure to be simply perfect! We left with a huge desire to return.

We only dropped in for a refreshing drink after a long walk. We were rather hot, and the waitress brought us a cold flannel to cool down and put a small fan on the table without us even asking!! Fantastic service, very impressed. Our drinks came, and they were lovely. They also provided some nibbles.

Hotel intenzionalmente understatement forse anche troppo visto il prezzo ,inserito in un contesto suggestivo

It was a short but amazing stay. From the moment we arrived, we received a warm welcome, the staff recognized us by name, from the entrance all the way to the lobby. A special thank you to the manager who greeted us warmly in the lobby and the team. Everyone was friendly, kind, and made us feel truly valued.

From check-in to check-out, the service was consistently attentive. I’d like to especially commend Krishna, who was incredibly kind and reliable with our early morning wake-ups. He was friendly and welcoming from our first day to the very last night.

The room was spacious, peaceful, and very comfortable, with a lovely view of nature that made our stay even more relaxing. We also appreciated the thoughtful welcome greeting on our bed and the personal greeting card from the F&B manager—it was a meaningful touch that made us feel genuinely appreciated.

Thank you for making our short stay so memorable—we truly appreciated the exceptional service and warm hospitality.

This is a hotel like no other I have ever been to, it is in the jungle.
Room was the best ever.
Food I don’t have words to describe it ,
Whatever I tried was mouthwatering and top quality,
The staff helpfull and friendly.
I will always treasure the moments there and will return later days !
Thank you so much Four Seasons. 😍

It was totally amazing!

From the moment we arrived at Four Seasons Bali at Sayan, we were welcomed with such genuine care and warmth—but it was when my kids came down with a cold that the staff truly went above and beyond. Their compassion, attentiveness, and willingness to help made all the difference during what could have been a stressful time.

They helped arrange fun activities that kept the kids engaged and happy, even while they were under the weather. Whether it was bringing soothing teas, adjusting our plans, or simply checking in with a kind smile, the team anticipated our every need and took care of everything with grace and heart.

This level of care isn’t something you can train—it’s something that comes from a true culture of hospitality and love. Thank you to every member of the team for making us feel so supported, seen, and taken care of the entire time. You turned our trip into a beautiful memory, and we are so grateful.

This property is beyond beautiful loved the stay and the service was extraordinary .. I will fully recommend this place to anyone visiting Ubud

Very beautiful property

I had a wonderful dining experience at Four Seasons Ubud! The ambiance was enchanting, surrounded by lush greenery and beautiful rice paddies. The drinks & food was exquisite. The attentive service made us feel truly special, enhancing the overall experience. I left feeling completely satisfied and eager to return for another memorable meal or stay next time!

Once again, another amazing time at Four Seasons in Ubud. I stayed here 21 years ago and while I was staying elsewhere this time, I wanted to go back with a friend to have drinks and food in the spectacular bar. It was perfect and we loved every moment of our brief visit. Adi (no hair - in the bar:) was fun, helpful and so professional and delightful. Be sure to check out the shop up in the parking lot, so many beautiful treasures. Now I may need to return to Bali and stay here again. Love and appreciate the impeccable and authentic service.