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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Allergy-free room
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Historic Elegance
Step back in time at the Relais & Châteaux Hotel Heritage, a 19th-century mansion turned into a luxurious retreat. Each room is uniquely decorated, blending modern comfort with historic charm.
Culinary Delights
Indulge in regional cuisine at the hotel's restaurant, set in a 14th-century cellar with fascinating arches. Taste the flavors of the area while surrounded by centuries-old stones.
Charming Surroundings
Immerse yourself in the beauty of Brugge with attractions just steps away. From quaint cafes to scenic boat rides on the canals, every corner holds a piece of the city's enchanting history.
Experience a blend of luxury and heritage at the Relais & Châteaux Hotel Heritage. Book now for an unforgettable stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs EUR 39 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for € 75 per person per night when using an existing bed.
People 2 years old and over stay for € 75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Läget, rummet och frukosten var enastående!
Det var i dyraste laget.
Extra ordinary Staff, facilities, breakfast. Everything. The Location could also not be any better. We loved our stay.
Nothing.
Super génial tout était parfait tant que personnel que la chambre sans oublié le restaurant
We cannot say enough about the wonderful team at Hotel Heritage. Every member of staff was incredibly helpful, supporting us through months of back-and-forth while planning a special occasion.
They went far beyond what we expected, even stepping in to help when a handbag was left behind at a restaurant just before leaving Bruges.
The hotel itself is beautiful, and the location is perfect, but it’s the people who truly make it. If you need an extra nudge, this is it, book now. Thank you to everyone at Hotel Heritage.
I am a frequent traveler to Belgium and have always appreciated the standards associated with Relais & Châteaux. In fact, this brand has been one of my absolute favorites for years, which makes this experience at Hotel Heritage even more disappointing.
Two years ago, my stay here was exceptional — refined service, attention to detail, and a true sense of hospitality that fully matched the Relais & Châteaux reputation. What I encountered this time, however, was the complete opposite.
The level of service has declined dramatically. Staff interactions felt distant, inattentive, and at times even dismissive. There is a noticeable lack of professionalism and, more importantly, a lack of genuine care for guests. Basic hospitality standards seem to have disappeared entirely.
The atmosphere of the hotel has also changed — it no longer feels like a refined luxury property, but rather something far more casual and unpolished. This shift is deeply concerning for a property carrying the Relais & Châteaux name.
The dining experience was equally disappointing. The quality and creativity of the food have clearly declined and no longer reflect the level one would expect from a hotel associated with fine dining excellence. It raises serious questions about maintaining any claims of high gastronomic standards.
It is honestly difficult to understand how this property continues to represent such a prestigious brand. Instead of upholding its values, it now undermines them.
Sadly, this experience has completely changed my perception. I will not be returning, and I can no longer recommend this hotel to others expecting the standards traditionally associated with Relais & Châteaux.
We stayed at Relais & Châteaux Hotel Heritage expecting a true 5-star luxury experience, but unfortunately the reality felt closer to a solid 4-star hotel rather than what is advertised.
While the hotel presents itself as a high-end property, the overall level of service and facilities did not fully reflect that positioning. In our opinion, the experience did not match the expectations created by its 5-star rating.
The rooms, although comfortable in some aspects, felt quite dated and showed noticeable signs of wear and aging, which affected the overall impression of quality and maintenance.
Breakfast was one of the weaker points of the stay. The selection felt quite limited for a hotel of this category, and we were left wanting more variety and better quality options.
We also dined at the hotel, and while the food was acceptable, it did not stand out. Service at dinner was quite slow, with around 25 minutes waiting time for the main course, which felt long considering the level of hotel being advertised.
Overall, the property has potential and a good location, but the execution in terms of service, food, and room condition does not fully align with a true 5-star standard. It felt more like a high 4-star experience rather than luxury 5-star hospitality.
l'accueil et la gentillesse de toute l'équipe, l'emplacement idéal. Petites attention et service au rendez-vous. Le petit déjeuné était sympa, l'option champagne est a essayer.
Sans être rédhibitoire, la chambre mériterai un rafraichissement, des revêtements type moquette par exemple.
Great location, beautiful dining room & incredible food, both breakfast & dinner.
Was very disappointing that the fires couldn’t be lit, it was snowing with a wind chill of -7° but when we were asked we were told no!
Stairs are incredibly dangerous!
Breakfast was superb . Location Excellent . Staff super efficient and friendly
Tout
Manque d’un voiturier et du personnel pour les bagages.
Le moins de cette hôtel est l’accès parking hôtel.
Le petit déjeuner, l'accueil, le personnel
Nos voisins de chambres nous ont réveillés vers 3h du matin. Ils étaient alcoolisés et pas respectueux.
Nous avions contacté l'accueil pour avertir de ce problème, malheureusement la barrière de la langue nous mis en difficulté.
Nous avons nous même réglé le problème en allant voir les perturbateurs nocturnes.
la colazione era ottima e ottima la posizione dell'hotel in centro
LETTO NON COMODO E NON ADEGUATO PER RELAIS & CHATEAU
E CAMERA PICCOLA NONOSTANTE CAMERA DI CATEGORIA DE LUXE
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