Gurney Bay Hotel, A PARKROYAL Partner Hotel

Hotels
•
Parkroyal Hotels & Resorts
8.5 (2749 reviews)
53 Persiaran Gurney , George Town , MY

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Excellent breakfast buffet
Very good location near Gurney Plaza and promenade
Clean, spacious rooms (many reports)
Strong pool, spa and gym facilities
Waterfront/ocean-view rooms available
Cons:
Breakfast lacked variation on long stays
Some rooms small, dated or with maintenance issues (sofa, TV)
Toiletries insufficient; no bidet provided
Occasional indifferent/unprofessional reception and poor pre-arrival communication
Foreshore construction — no beach access during some stays
Food and on-site options perceived as expensive

Categories

Cleanliness
8.6
Rooms repeatedly described as clean and tidy; guests praised room cleanliness though some noted worn furniture and minor maintenance issues (small TV, damaged fittings).
Service
8.8
Service is a clear strength: many guests praised staff as honest, polite and very helpful; a few reports of indifferent reception staff and poor pre-arrival communication temper a perfect score.
Location
9
Location is frequently praised — close to Gurney Plaza, promenade and safe for walking; convenient for sightseeing. Some guests were disappointed by foreshore construction and lack of beach access during their stay.
Room Quality
8
Rooms are generally spacious and comfortable with good beds for many guests, but several comments mention dated decor, small/minuscule rooms in some cases, hard mattresses for some, and occasional equipment issues.
Amenities
8.7
Amenities (pool, spa, gym, steam room/sauna) are highlighted as excellent and relaxing; however, some practical amenities lacked (insufficient toiletries, no bidet requested, pool area could be better serviced).
Value for Money
7.5
Perceived value is mixed: some guests feel the hotel is expensive for the room size or level of equipment and service in places (one review explicitly called it too costly), reducing the value score.
Food and Beverage
8.6
Breakfast buffet is repeatedly praised as very good and varied by many, and restaurant staff are helpful; a few guests noted limited breakfast variety on extended stays and that some food/drink options are expensive.
Overall Experience
8.8
Overall stays are enjoyable with many guests recommending the hotel for staff, location and facilities; shortcomings in communication, value perception and minor maintenance issues prevent a higher overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:30

Property Description

Convenient Location

Located along Gurney Drive, Gurney Bay Hotel is just a stone's throw away from popular attractions like Gurney Paragon and Gurney Plaza.

Modern Amenities

Enjoy the comfort of air-conditioned rooms with flat-screen TVs, minibars, and luxurious en suite bathrooms with marble finishes.

Recreational Facilities

Take a dip in the outdoor swimming pool, stay active at the fitness centre or tennis court, and unwind in the sauna room for a truly relaxing stay.

To experience the perfect blend of convenience and luxury, book your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The tennis court will be temporaily closed until 31 October, 2022 for improvements.

Please inform the property of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.5
Based on 2749 reviews
Cleanliness: 8.6
Service: 8.8
Location: 9
Room Quality: 8
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 8.6
Overall Experience: 8.8
H
Harry • family_with_children • id
10
2026-10-31 • via Nuitee
T
Thian Choe • family_with_children • my
3
Could have been much much better.
Pros:

None outstanding. It's certainly below 3 stars!

Cons:

1. Entrance into hotel thru Gurney drive not very visible.
2. Room facilities rather old from former hotel operator. One of the chairs had a loose stand!
3. Toilet facilities also rather old. Bath tub was slippery....old tub not properly Ed??
4. I thought the booking was with breakfast but we were told no??

2026-10-31 • via Nuitee
M
Muhammad Abdul Aziz • couple • my
9
Good stay in Penang Island
Pros:

Location is excellent nearby all attractions like malls and parks. Breakfast selection was good but there was long queue on my first day and we waited for 5-7 min. Room was clean and everything worked well

Cons:

Nil

2026-10-31 • via Nuitee
T
Tan Choon Moi • family_with_children • my
10
Pros:

1. Receptionist's service super good.
2. All the staff super helpful, polite, friendly n their action super fast
3. Easy to call grab n very fast to pick up
4. Room very comfortable and clean
5. Will book again if at Penang

2026-10-30 • via Nuitee
T
Tan Choon Moi • family_with_children • my
10
Pros:

1. Receptionist's service super good.
2. All the staff super helpful, polite, friendly n their action super fast
3. Easy to call grab n very fast to pick up
4. Room very comfortable and clean
5. Will book again if at Penang

2026-10-30 • via Nuitee
B
bell • family_with_children • my
8
2026-10-30 • via Nuitee
E
ELAINE • couple • my
10
Overall, it was a pleasant and comfortable stay with good service.
Pros:

The breakfast was good overall, but I would have preferred to see a wider variety of cakes and desserts.

Cons:

NA

2026-10-30 • via Nuitee
I
Intan Shahrina • couple • my
8
Pros:

old furniture, smell carpet, dirty toilet bowl

2026-10-30 • via Nuitee
Z
Zakaria • family_with_children • my
10
2026-10-30 • via Nuitee
D
David Seekiong • extended_group • us
8
2026-10-29 • via Nuitee
S
SONG LIN • couple • tw
7
2026-10-29 • via Nuitee
M
Muhammad • solo_traveller • my
8
2026-10-29 • via Nuitee
Y
Yue Hon Chin • family_with_children • my
10
2026-10-28 • via Nuitee
M
Mohamed • family_with_children • sa
10
2026-10-28 • via Nuitee
G
Graham • family_with_children • gb
10
We stayed a week to explore the island and enjoyed every minute
Pros:

Everything, Welcoming staff great location excellent rooms and amenities

Cons:

Nothing to dislike at all!

2026-10-28 • via Nuitee
M
MS • family_with_children • be
8
2026-10-28 • via Nuitee
S
Suet Yee • family_with_children • my
10
Pros:

Keeping my room so clean , cozy and comfortable throughout my stay. I truly apprecrate your care and effort in making every day feel so welcoming.

2026-10-28 • via Nuitee
A
Anis Shazwanie • couple • my
10
2026-10-28 • via Nuitee
T
Tasawar • family_with_children • gb
10
Pros:

Breakfast was very good. Reception was attentive. Rooms were modern, clean and tidy.

Cons:

Everything was good, I can't name any faults

2026-10-27 • via Nuitee
S
Samrajny Konar • family_with_children • in
10
2026-10-27 • via Nuitee