Gurney Bay Hotel, A PARKROYAL PARTNER HOTEL

had a wonderful stay at this hotel. Omar at reception was very helpful with the e-tab registration and gave a warm welcome, even following up with a courtesy call to check on my room satisfaction. The room was beautifully arranged with a sea view, elegant décor, and great amenities. Nasir, the room attendant, kept everything spotless with daily cleaning, fresh towels, linens, and bath amenities.

Overall, the service was excellent and my stay was truly memorable. I will definitely return!

(Stayed in from September 9 to September 11, 2025)

The interior of Gurney Bay Hotel looked like stuck in time capsule. It sparked nostalgic feeling like it was in 1990s era. Despite look obviously dated, the hotel was well maintained. Some of the technologies had updated to the latest one, with the sole exception television, which still use old flat television from early 2010s before smart TV become norm.

The room was very spacious. Understandably, since I ordered Suite Deluxe Double. The bedroom area had large and comfortable bed, alongside with large wardrobe. The bedroom area was separated with the living room area. The interior was very luxurious and elegant. Facilities on the room was adequate, even had a microwave. The room, unfortunately had dimmed lighting, normal for 1990s hotel. Each room had one television. Unfortunately, the television had poor quality image and limited choice of channel. Unacceptable for five stars hotel standard. For the bedroom, I gave score 8.5 out of 10.

The spacious area was more pronounced at the bathroom. The main bathroom had a shower, a bathtub, a toilet, and two sink. There was another bathroom near the front door consisted of toilet and a large and luxurious sink. The shower use dated system (separate hot and cold tap), so need to learn how to use the shower for those aren't accustomed with old style shower. For the shower, I gave score 9 out of 10.

Speaking about the breakfast, there were plenty choices of menu either Chinese, Indian, Malaysian or international. It was delicious. For the breakfast, I gave score 9 out of 10.

We really appreciated the upgrade to a suite on the top floor. The suite was very spacious and comfortably furnished. Staff were generally very friendly and helpful. A good example is housekeeper Miah, a hardworking, friendly and outgoing person who took good care of us. Here is someone who enjoys their job and gives his best. The hotel is conveniently located, a short walk to the famous Gurney Drive food centre and to bus stops.

​"The internet connection speed is incredibly slow and this ongoing issue has unfortunately not been fixed. This lack of resolution is genuinely very disappointing and frustrating for all users."

Gurney Bay Hotel indeed with staff, services, rooms and facilities of Five Stars Standard.
Thank to Mr Nasir, Room Attendant of my stay Room 1725. His excellent service kept the room and toilet clean and tidy. Well Done.
Gurney Bay Hotel at favourable location within walking distance to nice and popular Gurney Plaza and delicoius and affordable food from Hawker Centres and Eateries along Gurney Drive. Great food from Coco Island Street Food, especially satay and durians
My first stay at Gurney Bay Hotel and a memorable one.
Excellent Gurney Bay Hotel. Thank

I stayed at this hotel in Room 807. The hotel is very beautiful and the room I received met my expectations. The breakfast was very delicious with a wide variety of choices. However, when I wanted to make coffee in the room, the cup had stains, and the bedsheet also had stains that were covered with liquid paper, but it was still acceptable.

What really needs attention is the attitude of the front office staff. They should be more friendly towards guests, regardless of status. I checked in and checked out with the same staff member. Does this hotel provide training for staff to serve only certain guests? This is a 5-star hotel, not a budget hotel. The staff had no eye contact, no smile, and not even a greeting. He didn’t even ask how our stay was. I usually stay in 5-star hotels and the staff are always very friendly and kind, but this particular staff member did not seem suitable to be at the front desk.

However, thanks to Mr. Malik from the Front Office for his good service when we inquired about a late check-out.

Good experience and friendly staff !

Nice staff, property starting to show age but still nice. Bathrooms need upgrade.

Very spacious room and friendly staff. Central location with a fantastic view to the harbour

Fantastic service. Was welcomed with open arms.

Good breakfast and lunch spread.

Outstanding conference facilities.

Thank you Benny Chung and his team.

Friendly staff and clean room

The staff are all super friendly and helpful

the staff was amazing, the rooms are clean and spacious, location very convenient and the food was diverse and good.

Good

Upgraded our room for free which was great- were on the 10th floor. Spacious room- quite old fashioned but fine for what we needed. Staff were very friendly and helpful especially at the door. Breakfast was a good choice and a good selection of fruit. Pool was clean- pool bar not open though. Gurney walk is 4 min walk away- had a few beers at the 24-7 shop there which was ideal. Liked to get a grab to Chulia st area for food and alcohol at night as many places near the hotel don’t serve alcohol which is absolutely fine. Jacuzzi was fabulous to relax in. Didn’t use the steam room or sauna.

Hôtel avec de vieilles installations et de la moquette au sol laissant une odeur pas forcément très agréable.

L’insonorisation des chambres est à revoir. Nous pouvions entrer une musique d’ambiance dans les couloirs ainsi que les autres clients prendre leur douche.

Enfin, nous avons appuyer sur le bouton pour que notre chambre soit faite mais la personne n’est pas passée.

we stayed for 3 nights , check in take abit of time due to the frontdesk could not find our reservation, breakfast biffet was excellent have variety choice front desk employees are friendly, transporation provied are helpful.

very neat. Breakfast has lots of choices

Hotel was well maintained and clean. Suite we stayed in was very spacious and well maintained. Staff very welcoming and helpful. Location was good with easy access to most places of interest, however currently there is no beach but I believe one is planned as part of the water front project.

Quiet, clean and helpful esp to senior citizens. We enjoyed the room.