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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Minimarket on site
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Wheelchair accessible
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Accommodations
Experience air-conditioned rooms with flat-screen TVs for a comfortable stay.
Convenient Amenities
Enjoy a restaurant, room service, and free WiFi for added convenience.
Delicious Dining Options
Start your day with a buffet, continental, or American breakfast at the property.
Book your stay at Hilton Garden Inn Hangzhou West Lake for a relaxing and enjoyable experience in Hangzhou.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
The room was so hot and the AC was centrally set and not customised for each room. We were told to open the windows and turn on a noisy fan lent to us by the property. This is totally unacceptable
The room was not adequately air conditioned and we could not sleep well for the 2 nights we stayed there
Great location not far from the West Lake - lovely modern clean rooms, excellent buffet breakfast and friendly staff
Excellent place to stay. It excells when being compared with the counterpart in US. The overall hotel experience is 1 to 2 tiers higher.
Clealiness
The location is quite nice, not too far to places for a walk. The best thing I like here was the 2 sisters receptionists. They were the only two person who could communicate with me in English well.
The thing I didn't like most for this place was the sound of horn which I could hear every 2 seconds even very late at night. My room was at the front wing of the street. That sounds made me in difficulty to sleep
Everything. It was modern, clean and new.
Nothing
非常方便，酒店員工很友善，附近很多商場，又近西湖
Great location and friendly staff. Value for money.
Na
Well cleaned hotel
服務親切有笑容，解說詳盡。
櫃檯人員親切熱情有笑容，解說詳明。
接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Great service, great location
Great place in a great area
Nice small hotel in a great area
Perfect little hotel with all conveniences needed
Best place in Hangzhou
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