Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Staff Service Variability
Room Quality Issues

Categories

Cleanliness
8.95
General sentiment indicates that the room quality was below expectations, affecting overall cleanliness perception.
Service
9.72
Mixed feedback on staff service; while some were praised, others received criticism, especially at the front desk.
Location
10
Excellent location noted; convenient access to shopping, dining, and transport.
Room Quality
8.91
Rooms described as a bit dated and cramped, needing improvements.
Amenities
9.94
A variety of amenities available; gym equipment and wine sales were positively highlighted.
Value for Money
9.4
Perception of moderate value primarily due to additional fees for amenities.
Food and Beverage
9.95
The breakfast was praised, though it had a bias toward Asian tastes.
Overall Experience
9.94
The general sentiment reflects a positive stay, despite some service hiccups and room quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:47

Property Description

Luxurious Accommodation in Busan

Prime Location and Convenience
Located just a 5 minutes' walk from Seomyeon Subway Station, Lotte Hotel Busan offers easy access to transportation and an underground shopping arcade for added convenience.

Exclusive Amenities
Indulge in luxury with an on-site duty-free store, indoor and outdoor pools, sauna, and fitness center. Premier room guests enjoy free access to the Fitness Club, adding value to your stay.

Culinary Delights
Savor a variety of cuisines at the hotel's restaurants, including a buffet breakfast at La Seine and dessert at The Lounge. With Japanese, Chinese, and Korean options available, there's something to please every palate.

Experience the epitome of luxury and convenience at Lotte Hotel Busan. Book your stay now for an unforgettable experience.

Important information:

Starting January 1, 2025, additional fees will apply for sauna and fitness center use.
[2025 Sauna Fee Information]
Room Fee: KRW 25,000 per person (per night) Room Types Subject to Fee: Superior Room/Deluxe Room
※ Check-in Location: 1st Floor Front Desk (Check-in: 3:00 PM / Check-out: 11:00 AM)
※ Fitness Center (Fitness Center, Sauna, Swimming Pool): Closed on the fourth Wednesday of every month. Operating hours may vary depending on weather conditions. Please contact the fitness center for detailed operating hours. Facilities(except swimming pool) are closed the fourth Wednesday of every month. (Please check the link below for In/outdoor operation time)
※ Minors may use the Club Lounge during alcohol service hours when accompanied by an adult guardian.
※ Club Lounge access available: Club Deluxe Double/Twin Room, Club Premier Double Room, Club Premier Suite Double Room All guests are required to present a valid photo identification and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply. Guests under the age of 18 must be accompanied by a parent or legal guardian.
※Notice of Indoor Swimming Pool Renovation & Change in Outdoor Pool Operating Hours
To provide a better facility environment, we will be conducting renovation work on the indoor swimming pool during the following period.
Please note that the indoor pool will not be available for use during this time. Kindly refer to the updated pool operation details below.
(The renovation schedule may be subject to change depending on on-site conditions.)
Indoor Pool Renovation Period:
- April 1, 2026 (Wed) – June 30, 2026 (Tue)
Outdoor Pool Operating Hours during Renovation (April 1 – June 30):
- 09:00–22:00 → 06:00–22:00
For further details, please visit our official website.

Mandatory Identity Verification at Check-in
At Lotte Hotel Busan, we are committed to providing a safe environment for our guests and ensuring the accuracy of all reservations. Therefore, identity verification is mandatory at check-in.

※실내수영장 보수 공사 및 야외수영장 운영시간 변경 안내
보다 나은 시설 환경을 제공하고자 아래 기간 동안 실내수영장 보수공사를 진행합니다.
해당기간에는 실내수영장 이용이 불가하오니, 변경된 운영 안내를 참고하여 주시기 바랍니다.
(공사 일정은 현장 상황에 따라 변경될 수 있습니다.)
실내수영장 공사기간 : 2026년 4월1일(수)~2026년 6월30일(화)
(4/1~6/30) 아쿠아헤이븐 (야외수영장) 영업시간 : 09:00~22:00 → 06:00~22:00
자세한 안내는 당사 홈페이지를 참고하여 주십시오.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Apr 1, 2026 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for KRW 60,500 per person per night when using an existing bed.
    People no matter the age stay for KRW 60,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2965 reviews
Cleanliness: 8.95
Service: 9.72
Location: 10
Room Quality: 8.91
Amenities: 9.94
Value for Money: 9.4
Food and Beverage: 9.95
Overall Experience: 9.94
C
Catherine • couple • sg
10
Excellent location with 5star facilities. Service is awesome
Pros:

Excellent location and facilities. Ambience feels awesome and great service

Cons:

None

2026-04-04 • via Nuitee
S
SHUNSUKE • couple • jp
10
2026-04-02 • via Nuitee
M
Matsumoto • family_with_children • jp
10
2026-04-01 • via Nuitee
L
Lemuel Erwin • family_with_children • ph
9
2026-04-01 • via Nuitee
J
Juan Pablo • couple • ch
10
Pros:

Room, facilities. Breakfast buffet was top. We got room upgrade due to our honeymoon. Thank you :)

2026-04-01 • via Nuitee
芳如 • couple • tw
8
2026-03-31 • via Nuitee
G
Gaia • family_with_children • it
10
2026-03-31 • via Nuitee
A
Anette • solo_traveller • se
7
2026-03-31 • via Nuitee
M
MD SHAHIDUL • extended_group • bd
10
2026-03-31 • via Nuitee
T
TOMOMI • extended_group • jp
9
2026-03-30 • via Nuitee
F
Francesca • couple • gb
10
A must stay hotel when visiting Busan
Pros:

Absolutely everything! This was a 10/10 hotel in all senses - from arriving to leaving, the staff couldn’t have done more for us. The room itself was outstanding and we were offered a complimentary upgrade at check in to a stunning high room with fantastic views of the city. The bed was insanely comfortable and the room and bathroom was very spacious. We loved everything about our stay here and would absolutely stay again. Incredible value for money!

Cons:

Nothing!

2026-03-30 • via Nuitee
S
SUNGJEEP • solo_traveller • kr
9
2026-03-30 • via Nuitee
L
Louie • family_with_children • tw
9
Pros:

The location is convenient, and all the staff are friendly and professional. We utilized the luggage storage and airport transportation services, which were extremely helpful.

Cons:

The hotel is connected to the department store, but navigating between the buildings can be a bit complex.

2026-03-29 • via Nuitee
C
Charlmagne • couple • au
10
2026-03-29 • via Nuitee
J
Jessica • couple • au
8
Luxurious treat in Busan
Pros:

Great price for a 5 star experience! Loads of restaurants, shops and market stalls in walking distance, easy to catch Ubers from and the spa is GREAT!

Cons:

Nothing

2026-03-29 • via Nuitee
C
Chiaki • couple • jp
7
Pros:

施設は綺麗。ロケーションがいい。

Cons:

バスタオルが小さい。バスローブはあるが、大きいバスタオルが欲しかった。ホテルスタッフに笑顔がない。

2026-03-28 • via Nuitee
M
Maco • extended_group • jp
10
2026-03-27 • via Nuitee
T
TOSHIE • extended_group • jp
10
Pros:

ロビーが良い香りがする

Cons:

喫煙所が外のみ

2026-03-26 • via Nuitee
M
Marc • solo_traveller • fr
8
Pros:

Lieu central dans la ville. Confort

Cons:

Bon … difficile d’admettre mais quand un hôtel facture ces prix le minimum c’est d’avoir une conciergerie qui parle anglais. Donc ne pas perdre 15 minutes pour se comprendre sur tel ou tel lieu … mais pour le reste c’est un très bon choix

2026-03-26 • via Nuitee
Y
Yueh Jung • couple • tw
10
Pros:

Excellent staff service, great location, I would definitely visit Busan and stay in Lotte hotel again👍

2026-03-25 • via Nuitee