Britannia Hotel Coventry

Hotels
Britannia Hotels
6.1 (6385 reviews)
Fairfax Street, Cathedral Square , Coventry , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
3.98
Cobwebs on walls and ceiling; cleanliness issues mentioned.
Service
7.45
Staff were friendly and went the extra mile during the stay.
Location
7.49
Central location praised in the reviews.
Room Quality
3.94
Room described as tired with cheap furniture and mattress issues.
Amenities
7.47
Standard quality for this hotel tier.
Value for Money
6.43
Overall experience suggests reasonable value despite room concerns.
Food and Beverage
6.98
Breakfast cooked to order and enjoyed by the guest.
Overall Experience
5.05
Satisfactory but mentioned several issues impacting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Central Location near Coventry Cathedral
Located just a stone's throw away from Coventry Cathedral, the Britannia Hotel is perfectly situated for exploring the city's vibrant shops, theatres, and restaurants within a 5-minute walk.

Comfortable Rooms and Dining with a View
Experience comfort in every corner with en suite rooms featuring essential amenities and enjoy delectable meals at Bentley’s Restaurant overlooking Cathedral Square, serving a variety of British and international dishes, including a hearty full English breakfast.

Convenient Access to City Attractions and Beyond
With Coventry Railway Station, Bus Station, the Transport Museum, and Belgrade Theatre all within a short walking distance, as well as easy access to Birmingham NEC and Airport, the Britannia Coventry offers both convenience and leisure for your stay.

Ready to experience the charm of Coventry? Book your stay at Britannia Hotel now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs GBP 7 per 24 hours.

Location

Guest Reviews

6.1
Based on 6385 reviews
Cleanliness: 3.98
Service: 7.45
Location: 7.49
Room Quality: 3.94
Amenities: 7.47
Value for Money: 6.43
Food and Beverage: 6.98
Overall Experience: 5.05
C
Christine family_with_children gb
8
Great hotel for the money
Pros:

I wasn't expecting it to be as good as it was for the money. The room was a good size, lovely and clean. Bed was comfy and very hot shower. We stayed for 2 nights. Really central for all facilities in town.
Would definitely come again.

Cons:

We decided at the last minute to have breakfast, £12 extra. We went in at 8.45, l was told after paying that we had to be out by 9am. The food had presumably been there, under lights from 7am, and wasn't nice. We didn't have time to get a drink or toast. It was our fault we didn't book till late, but think we should have been told in advance we needed to be out at 9. We didn't have breakfast there again.

2026-03-07 via Nuitee
J
Jānis Dzenis family_with_children gb
5
2026-03-07 via Nuitee
A
Anna couple gb
6
If no photo id your not staying
Pros:

Room was big and clean.. Staff and security were friendly

Cons:

I booked 2 rooms for 4 of us . 2 had to return home for not owning any photographic id and they wouldn't accept a letter or bank cards as proof of id but booking.com wanted to charge me full price for cancellation of the 2nd room that the guests couldn't stay in . Jonas on reception was very helpful and has promised me a refund so I'm keeping my fingers crossed.otherwise lost 55 .00 plus 30.00 on train tickets

2026-03-07 via Nuitee
L
Lucie couple gb
10
2026-03-07 via Nuitee
C
Cerian solo_traveller gb
1
Pros:

the best thing about this whole hotel is heather the house keeping manager! she was absolutely amazing and made me feel heard after a very hard stay, heather should be hotel manager she's souch better then the one you have xx

Cons:

everything else! my whole stay went from bad to worse, the hotel manager takes no responsibility and when I voiced my opinion and told him my room smelt he said and I quote 'its not my fault people smoke weed in their rooms' I said 'wee' my room smelt of wee!! however this is a manager taking no accountability for what's happening in his hotel to think smoking (whatever) wasn't an issue! I met with this 'manager' twice to be told I needed to put my concerns in to writing no compassion, no concerns and no regards while I waited for him to get his pint from the bar and laughing with the staff before addressing my problem and starting with his excuses... the smell in the room was just the start, the breakfast was laughable (extra charge) the coffee machine in the breakfast room only had black coffee which only filled half the cup when I asked the staff member in the room he said while it's black coffee all the same isn't it!!! with a very bad attitude!! I had cleaners walking in to my room twice, visiting Coventry to visit family in need of my support it was the worst stay ever... still waiting on an email back from head office no wonder it has less then a rating of 3 GO ELSE WHERE XX

2026-03-06 via Nuitee
T
Teresa solo_traveller gb
1
Don’t stay here
Pros:

Don’t stay here. Dreadful staff, filthy room. Didnt stay due to the filth - plus only side lamp worked so very little light. Left and went to a different hotel. Have never had to actually leave a hotel before but this one was too bad plus such poor staff.

Cons:

Everything could have been better.

2026-03-06 via Nuitee
S
Siedle family_with_children de
6
2026-03-06 via Nuitee
U
Uwaizokan couple gb
9
2026-03-05 via Nuitee
W
Will solo_traveller gb
5
Great location - perfect if you’re staying for a one nighter and need somewhere to crash
Pros:

Great location right in the centre of Coventry - staff were good to check me in

Cons:

Shower didn’t work

2026-03-05 via Nuitee
R
Rohit couple gb
10
Pros:

Everything

2026-03-05 via Nuitee
J
JOHAR couple gb
10
2026-03-05 via Nuitee
C
Carl solo_traveller gb
1
Dive - dont stay
Pros:

Nothing

Cons:

Dive

2026-03-05 via Nuitee
J
John couple gb
9
John from Kessingland
Pros:

Available on the day fortunately

Cons:

Reception couldn't take my booking themselves without going through a third party - needing possession of smartphone and expertise thereon.

2026-03-04 via Nuitee
U
Uche couple gb
10
2026-03-04 via Nuitee
C
Couzens couple gb
6
2026-03-03 via Nuitee
G
Garry solo_traveller gb
6
Disappointing
Pros:

Central location

Cons:

Dated and in need of upgrading. Single glazing was draughty and let all street noise which continued into the early hours. There were stains on the back of the toilet door which I didn’t dare look at in any detail. Toilet blocked after flushing. Staff were rude and couldn’t even make eye contact while behind old covid screening which led to every question they asked requiring me asking to repeat. Check in was abysmal as they were checking in a large group and we were asked to wait while the large group queue continued to check in and to grow in size. All in all worst experience in a long long time.

2026-03-03 via Nuitee
L
Luca solo_traveller it
7
2026-03-03 via Nuitee
W
William solo_traveller gb
10
Pros:

Always a comfortable stay, spacious room, room clean, bed comfy.

2026-03-03 via Nuitee
K
Karen solo_traveller gb
10
Pros:

Great

Cons:

Nothing

2026-03-02 via Nuitee
J
J ing solo_traveller cn
10
Pros:

性价比非常高

2026-03-02 via Nuitee