Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Fairly modern rooms
Cons:
Cleanliness issues
Poor service at check-in

Categories

Cleanliness
5.28
The hotel was not as clean as it could be, with issues like an improperly sealed shower and scraped walls.
Service
6.25
The check-in staff lacked transparency and were dismissive of complaints regarding room assignments.
Location
9.29
Property location is excellent.
Room Quality
7.24
Rooms are fairly modern.
Amenities
6.27
Only 1 bottle of water was provided for 5 guests.
Value for Money
8.23
Standard quality for this hotel tier, despite some service issues.
Food and Beverage
7.78
Standard quality for this hotel tier.
Overall Experience
7.25
Mixed experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:54

Property Description

Luxurious Accommodation

The Nova Plaza Crystal Hotel & Spa offers spacious rooms with modern décor, flat-screen TVs, and complimentary WiFi. Each room is equipped with a tea and coffee maker, ensuring a comfortable stay for every guest.

Relaxation and Wellness

Guests can unwind at the well-equipped spa, featuring an indoor pool and sauna. Whether it's after a long day of meetings or sightseeing, the spa provides the perfect retreat for relaxation and rejuvenation.

Convenient Location

Located just a short walk from Taksim Square, with easy access to public transportation, the hotel is surrounded by boutique shops, restaurants, and bars. With major shopping destinations like Nisantasi and Cevahir Shopping Mall nearby, Nova Plaza Crystal Hotel & Spa is the ideal choice for both leisure and business travelers.

Book your stay at Nova Plaza Crystal Hotel & Spa for an unforgettable experience in Istanbul.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Guests will receive a fruit basket upon arrival.

Using a swimming cap is mandatory. Swimming caps are provided at an additional fee. Guests can benefit from the indoor pool, Turkish bath and sauna from 10:00 until 20:00.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 67 reviews
Cleanliness: 5.28
Service: 6.25
Location: 9.29
Room Quality: 7.24
Amenities: 6.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 7.25
A
Anas • family
6
Pros:

Unfortunately hotel wasn’t as clean as it could be. Shower wasn’t sealed properly meaning water kept escaping around the toilet. Walls were also scraped.

2025-08-22 • via Nuitee
O
Omar • family
6
Pros:

Property location is excellent, rooms are fairly modern.

The view is awful, plus only 1 bottle of water was given between 5 guests.

When we arrived for check in, I had paid for a connecting room. We were however placed in 2 separate rooms and told to come back the next day. The check in staff were not transparent and said Id only booked a single family room which wasn't the case. Staff simply shrugged this off, rather than deal with the complaint.

Then there's the bell boys constantly harassing for tips, even when they've done nothing to help. One asked for a tip for simply shaking my hand.

I have been all over Turkiye, the first time I came to Istanbul was over 20 years ago. This is the first time I have experienced this. What a disgrace they are to the great nation of Turkiye.

2025-07-05 • via Nuitee
O
Osama
8
Pros:

.

2025-06-22 • via Nuitee
D
DAMIAN • partner
6
Pros:

X

2025-06-09 • via Nuitee
R
rima
2
Pros:

Horrible stay at Nova plaza, very small room
Unfriendly staff at all
Don't believe that all rooms come with a balcony they don't and they ask for extra charge even if it shows balcony on the stupid expedia web
Very ugly pool
No spa included

Just all in all horrible

2025-06-07 • via Nuitee
D
Daniela
8
Voto 5
Pros:

L'albergo si trova in una buona posizione
Il personale non parlava italiano
Le camere erano abbastanza pulite e il servizio l'ho trovato buono.
Per quanto riguarda la colazione sono rimasta molto delusa, c'era pochissima scelta di dolci ( quasi zero) le macchinette del caffè non funzionavano quasi mai e il secondo giorno siamo scesi al ristorante e non abbiamo trovato più nulla nonostante fosse l'orario giusto.

2025-05-26 • via Nuitee
R
Rami • family
2
Pros:

Kein Wasser und kein Aufzug!

2025-05-23 • via Nuitee
M
Muhammad Maaz • partner
8
Pros:

The hotel was overall very decent and we enjoyed our stay. The fare per night was also reasonable and it was located very near to Taksim square.

The breakfast option was okay given the options included mostly Turkish breakfast items which was not according to our personal palate.

2025-05-23 • via Nuitee
I
Ibrahim Atilla
6
Dört yıldızı nasıl aldı ?
Pros:

Otelin konumu çok iyi. Heryere toplu taşıma ile çok rahat ulaşıyorsunuz. Çalışanlar çok güleryüzlü ve yardımsever ki bence bu otelin en büyük olumlu yanı. Ancak banyoda ki lavabo çok küçük olduğu için yüz yıkarken bile üzeriniz ıslanıyor. Aynı zamanda yemek kokuları katlara kadar çıkıyor.

2025-05-11 • via Nuitee
Y
yasin
6
Pros:

Otelin konumu iyi
Hizmet de fena değil
Temizlik konusunda sıkıntılı

2025-05-04 • via Nuitee
R
Rashida
8
Nice modern hotel, service questionable.
Pros:

Good location for Taksim square and trams. Rooms and lobby were clean and spacious. Room turnover was very poor. Unwashed coffee cups in both rooms. Tea/coffee/ toiletries not replenished. Pool was out of use during our stay. Spa was easy to book but poor service, we’re waiting 20 mins beyond our appointment time with no update from staff. Breakfast was ok. Not like advertised though.

2025-05-03 • via Nuitee
A
Ali
4
Pros:

4 yıldızlı bir otelde olamayacak kadar konforsuz oda ve kahvaltı rezalet acaba otel sahibi kendi kahvaltı yapmışmıdır yaptıysa müşterilerine reva görmüşmüdür öyle bir kahvaltıyı

2025-04-27 • via Nuitee
N
nahro • family
8
Pros:

It’s very nice hotel I will definitely stay there again only 4 star cos the price was little high for me

2025-04-25 • via Nuitee
H
HALIL • family_with_children
6
Pros:

Das Frühstücksbuffet war absolut schlecht, unterstes Niveau !!!!. Die Auswahl und die Hygiene waren schrecklich. Ich musste leider immer außerhalb des Holtes frühstücken. Kurz gesagt, ekelhaft!
Kein Verlass auf die Bilder im Internet.

2025-04-24 • via Nuitee
A
Abdellah • family
6
Pros:

Buffet du petit déjeuner très très moyen. Le soir très bruyant et mal insonorisé. Rien à dire sur la propreté et le service des chambres.

2025-04-23 • via Nuitee
D
Daniel • family
6
Pros:

My only problem was the breakfast included. The presentation wasn't good. The guy who does the eggs was a little bit racist

2025-04-22 • via Nuitee
A
abdelqader
2
Pros:

My room on the 9th Flor stair access only too much noise water pipes or motors out side too much noise couldn’t sleep

2025-04-20 • via Nuitee
E
Esrafil
4
Pros:

Kein Frühstückt und Zimmer Service am ersten und zweiten Tag. Hatte auch kein WC Papier. Das personal ist sehr aufdringlich und will immer Geld. Die Umgebung war zu laut und man konnte kaum schlafen

2025-01-14 • via Nuitee
M
Maria Laura
4
Pros:

La stanza 'suite' era al nono piano ma l'ascensore arrivava fino al ottavo. Quindi era da fare un piano per le scale che sembrava fatto con lavori in corso. Dal bagno usciva in continuazione un oddore terribile. L'albergo era pieno di persone che erano a istambul a farsi i trapianti di capelli. Si muovevano per l'arbergo con le teste vendate e qualcuno pieno di sangue. Lo stesso scenario ers nella sala colazione. Sembrava di essere in ospedale. Non lo raccomando e sicuramente non torno in questo albergo. Ci sono altre strutture vicine allo stesso prezzo e molto poi belle.

2024-11-23 • via Nuitee
D
durmus
8
Güzel Konum
Pros:

Konum güzeldi ama kahvaltı,banyo ve asansör konusunda hızlı bir yenilenmeye ihtiyaç duyulmaktadır.Personel yardımseverlik üst seviyede.

2024-11-17 • via Nuitee