Hotel Metropole Interlaken

Hotels
Swiss Quality Hotels
8.1 (1566 reviews)
Höheweg 37 , Interlaken , ch

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Spacious rooms
Beautiful views
Cons:
Construction noise
Missing basic amenities
Slow check-in
Food limitations

Categories

Cleanliness
7.6
Cleanliness received mixed reviews; while some mentioned clean rooms, issues like small bed sheets not being changed were noted.
Service
8.6
Most reviews praised the friendly and helpful staff, though there were mentions of some unhelpful behavior at the front desk.
Location
9.1
Numerous reviews highlighted the hotel's prime location and scenic views.
Room Quality
8.1
Rooms were described as nice and spacious, but some amenities like a kettle were lacking.
Amenities
7.6
Basic amenities were missing, and ongoing construction affected the overall experience.
Value for Money
8.1
Value perception was generally positive due to location and room size, despite some issues with cleanliness.
Food and Beverage
7.1
Limited food options were mentioned, especially noted on arrival.
Overall Experience
8.6
Mixed reviews overall, but positive sentiments on location and service helped maintain a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Luxurious Accommodation in Interlaken
The 4-star Metropole Swiss Quality hotel in Interlaken offers stunning views of the Jungfrau mountains and complimentary Wi-Fi throughout.

Modern Fitness Facilities and Relaxation
Guests can enjoy the hotel's updated sauna, well-equipped fitness room, and unwind in the cozy lounge with a business corner and self-service coffee/tea station.

Convenience and Comfort
With public parking and a private garage, the Metropole Swiss Quality Hotel ensures a hassle-free stay for all guests.

Experience the beauty of Interlaken and book your stay at the Metropole Swiss Quality Hotel today!

Important information:

Please inform the hotel if you are traveling with children and include their ages.

Please inform the property in advance about the number of guests arriving with you.

The minimum age to access the fitness room is 16 years old and the minimum age to access the sauna is 18 years old.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 9 per day.

Location

Guest Reviews

8.1
Based on 1566 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8.6
A
Antony solo_traveller th
9
2026-07-09 via Nuitee
H
Haejung couple kr
9
2026-07-09 via Nuitee
R
Reetika couple in
9
Excellent!
Pros:

Overall it was an excellent stay- the location was amazing and extremely convenient.
We had a great time in Interlaken.

Cons:

Only coz you asked-
It’ll be nice to have air conditioning in the rooms.
The El safe also didn’t seem to work in our room.
If there is a double occupancy- pls provide 2 fans in the room.

2026-07-09 via Nuitee
M
Maher couple il
8
2026-07-06 via Nuitee
A
Andreas solo_traveller ch
8
2026-07-06 via Nuitee
I
Ibrahem family_with_children sa
1
2026-07-04 via Nuitee
L
Lifei couple gb
10
2026-07-03 via Nuitee
D
Dharam couple gb
2
2026-07-02 via Nuitee
N
Nikhil family_with_children in
1
Horrible. Cross between a youth hostel and a hospital.
Pros:

Claims to be a 4 star. But more like a cross between a youth hostel and a hospital. Clearly 30+ years old and has never been touched/ updated. Given the price, they could afford to atleast refresh the rooms a bit.

There was no AC and we were boiling the first two nights. But even if you look beyond that, the rooms lacked basics (not even a coffee machine of any kind) and were really depressing looking.

The icing on the cake was the staff. Rude and arrogant and exceptionally unhelpful.

Cons:

Location.

2026-07-02 via Nuitee
E
EIJI couple jp
7
2026-07-01 via Nuitee
T
Tomas family_with_children se
6
Expensive for what you get.
Pros:

Great location and beautiful views.

Cons:

The property is stuck in 1960’s. The room is fairly new as well as the bathroom but the rest looks very old. Aircon that is loud and cannot be controlled from the room but it is central. It could not cool down the room and it is loud so we slept with an open window. The staff at the reception was unpleasant.

2026-06-30 via Nuitee
B
Bakhtier solo_traveller ae
7
2026-06-30 via Nuitee
M
Mike W. couple ch
8
Gut, sauber und freundlich
Pros:

Lage und Aussicht top

Cons:

Keine Klimaanlage

2026-06-29 via Nuitee
Y
Yasmin solo_traveller il
8
Perfect location, clean, safe, beautiful view, less friendly and less professional staff
Pros:

Perfect location, safe, clean, a very nice restaurant on the rooftop with good food and amazing view, very beautiful view from room balcony

Cons:

No air conditioning—only a fan that wasn’t enough despite 35°C temperatures. I wouldn’t recommend staying here in the summer.
There were many mosquitoes in the room. I asked reception for an electric mosquito plug-in repellent, but they initially refused and only brought one after I insisted and waited about an hour. They also signed for it under my name without telling me I’d be charged 20 CHF if I didn’t return it. I only found out at check-out. For almost €300 per night, I expected much better service.

2026-06-28 via Nuitee
M
Marcel couple ch
3
Pros:

Leider hat das 4 Sterne Hotel keine klimatisierten Zimmer. In unserem Zimmer betrug bei Ankunft die Temperatur 32 Grad, Lediglich ein kleiner untauglicher Ventilator war vorhanden. Wir sind ohne Übernachtung wieder abgereist.

2026-06-28 via Nuitee
J
JOÃO LUIZ couple br
8
2026-06-27 via Nuitee
A
anas couple ma
9
2026-06-26 via Nuitee
D
Deniz couple nl
9
Super en qua verblijf een aanrader
Pros:

Locatie en zeer nette kamer.

Cons:

Geen ontbijt inbegrepen

2026-06-26 via Nuitee
H
Hassan couple sa
10
2026-06-24 via Nuitee
S
SACHIKO solo_traveller jp
6
2026-06-24 via Nuitee