Alpine Village Inn

Hotels
7.8 (3199 reviews)
1005 Edelweiss Strasse , Helen , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Terrace
Garden
Pets allowed
Private parking
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Room improvements needed

Categories

Cleanliness
6.08
Multiple reviews mentioned dirty floors and issues with cleanliness.
Service
9.55
Staff received compliments for being friendly and helpful.
Location
10
Many reviews highlighted the convenient location and walking distance to attractions.
Room Quality
7.04
Mixed sentiments on room quality; issues with noise, old property, and lack of hot water.
Amenities
7.57
Amenities were lacking; disruptions from noise and issues reported with appliances.
Value for Money
7.53
Concerns raised about receiving less than expected based on pricing.
Food and Beverage
6.08
Lack of provided meals or breakfast reported in reviews.
Overall Experience
8.57
Overall experience varied; some enjoyed their stay, others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:15

Property Description

Charming Alpine Village Inn in Helen

Tranquil Garden and Free Parking
Experience serenity at Alpine Village Inn's garden and enjoy the convenience of free private parking during your stay.

Cozy Rooms with City Views
Relax in well-appointed rooms featuring a seating area, flat-screen TV, and private bathroom. Some units offer picturesque city views and a patio for a delightful experience.

Prime Location near Helen Festhalle
With attractions like Anna Ruby Falls and Smithgall Woods nearby, Alpine Village Inn is the perfect choice for nature lovers. Book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 3199 reviews
Cleanliness: 6.08
Service: 9.55
Location: 10
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 8.57
K
Kristina • family_with_children • us
9
Pros:

The location was great and they were extremely pet friendly.

2026-10-31 • via Nuitee
D
Donna • extended_group • us
6
Staff was very nice and the location was great.
Pros:

Very close to the town area and the beer hall which was so much fun

Cons:

Could use some updating and some thorough cleaning, like the light fixtures.

2026-10-30 • via Nuitee
N
Nancy • couple • us
5
Festive and walkable to all Oktoberfest activities.
Pros:

So cute to look at. Excellent location

Cons:

Only 1 towel provided for 2 people and 2 nights. In room coffee maker not working. Staff only available by phone so requests were more difficult. Room musty and a/c and heat didn’t adjust.

2026-10-29 • via Nuitee
M
McDaniel • couple • us
5
2026-10-29 • via Nuitee
K
krista • couple • us
1
Beware, dirty rooms and unstaffed property.
Pros:

The property is in a great location. That is its only redeeming quality.

Cons:

The room was filthy. Chips on the floor, cleaning rag left on the counter. The TV didn’t t have a remote. The only time I saw anyone who worked there was to check in, then she promptly locked the office door behind me and never came back. It’s was not a good experience.

2026-10-29 • via Nuitee
K
Kaben • couple • us
7
Great location and nice staff
Pros:

Great location. Bed was comfortable, water in shower was hot, apt was clean

Cons:

Musty smell in the room

2026-10-28 • via Nuitee
K
Kristine • couple • us
5
Pros:

Location was nice to be able to walk to Helen and enjoy the view

Cons:

The room was not cleaned well, missing soaps, towels had stains and there was a roach On the bathroom wall and hair in shower and on floor that were not from us. For the price and photos I was expecting better.

2026-10-28 • via Nuitee
J
Jacqueline • couple • us
10
The most comfortable beds and pillows! Great location, so cute!
Pros:

Unique little motel, excellent comfy beds and pillows, very clean rooms, great owner or manager, helped my mom take her stuff upstairs, great location to the Oktoberfest and shops, lots of great food options within walking distance

Cons:

We loved everything

2026-10-28 • via Nuitee
J
James • family_with_children • us
8
I really like this place
Pros:

Location.
Atmosphere.

Cons:

Everything was great

2026-10-28 • via Nuitee
B
Beth • couple • us
4
Next time we will stay at a hotel
Pros:

Location

Cons:

Internet not stable. No coffee cups, black mold in bathroom, had to ask for towels and toilet paper.

2026-10-27 • via Nuitee
M
Milena • couple • us
9
Good hotel, very helpfull staff
Pros:

The location is perfect. Bodensee Restaurant is very close. The breakfast place Earth Momma's Kitchen is wonderful. On the corner Q'Paso Latin Crub has very good sandwiches.
The river park across is very nice place.

Cons:

The parking is very small.

2026-10-26 • via Nuitee
M
Mrutyunjaya • couple • us
1
Pros:

Smells like mold and mildew and definitely for old school vibes

2026-10-25 • via Nuitee
J
JON • family_with_children • us
5
Pros:

The staff was great, the facilities were just ok. bed uncomfortable, you could hear every step the people upstairs were making. you could hear every every word the people next door were saying. the location was amazing.

2026-10-25 • via Nuitee
D
Denise • family_with_children • us
10
Awesome
Pros:

No breakfast

Cons:

We loved everything

2026-10-25 • via Nuitee
R
Robin • couple • us
6
It was ok except it took a pack of Lysol wipes to clean bathroom
Pros:

N/A

Cons:

Cleaner room

2026-10-24 • via Nuitee
K
Kristine • extended_group • us
5
Not great
Pros:

The floors in our room were nice

Cons:

Bugs in shower, bed could feel the springs, freezer was iced over, employees and friend of employee listening to crude music in common area and smoking which stunk up our room. Sounds traveled thru walls very loud. Exterior of buildings need to be painted.

2026-10-24 • via Nuitee
A
Anthony • family_with_children • us
10
Pros:

Hostess was the greatest.

2026-10-24 • via Nuitee
R
Robert • couple • us
6
2026-10-24 • via Nuitee
K
karen • couple • us
3
Never again
Pros:

Location was the only thing we liked

Cons:

Very poor customer service. At check in time no one was there at all , for 2 hours everyone had to wait and then room numbers got mixed up it was a disaster

2026-10-23 • via Nuitee
D
Doris • family_with_children • us
1
A disappointing place
Pros:

It was a horrible time. Staff not friendly with check in. No office check in. Had to call to find out about what room we were in. The manger came down from upstairs and only ask my last name. Didn't ask for any ID! Told me what room we had. We go into the room only one towel for the two of us! Went and ask about more towels. The young man working (he was friendly) said he was just taking them out of the dryer. Said he would bring them to us. He did do that! We notice water on the floor in the bathroom and small room where the sink is! There was no towel for the floor in the bathroom for the shower. Had to ask for one of those! Towels did get broughr to us after a little while. Still no bath rug for the floor. We left for dinner for about an hour. Came back and lots more water on the floor! Called office and told them. They sent the maintenance guy. He told us a hotwater had broken in the room next to us on Sunday. We checked in on Tuesday. There was water soaking in from under the flooring. Each time we stepped on the floor more would come! I called maintenance again! He brought some rubber mats in. We were afraid we would trip over them. They had a dehumidifier brought in
It was so loud we couldn't sleep. We ask for a new room but was told they were sold out. We stayed the night there was no other choice! We couldn't sleep because of the dehumidifier noise! We tried to turn on the TV but there was no remote! Finally turned it on manually. If we wanted a new channel had to get up to change it! I realize it use to be that way but it's very inconvenient. We told them we were checking out and wanted a refund. We were suppose to stay two nights. Was told I had to contact Booking.com. which i did. They were very caring and did refund the 2nd night. I feel like both nights should have been refunded but because we had stayed they would not refund the first night. We hardly slept at all. There was also mold in the bathroom.

Cons:

There wasn't anything about it we liked.

2026-10-23 • via Nuitee