Pets allowed

Facilities

Free breakfast
Full-service spa
Free beach cabanas
Inflatable boat on site
Fitness facilities
Newspapers in lobby (surcharge)
Free beach shuttle
Free beach club on site
Boat on site
Boat and paddles on site
See all facilities

Review Highlights

Pros:
Excellent service
Wonderful location
Great experience
Cons:
Poor food quality
Value for money concerns

Categories

Cleanliness
9.2
Standard quality for this hotel tier.
Service
10
Excellent service experience, highlighted in multiple reviews.
Location
9.7
Wonderful location blending jungle and beach.
Room Quality
9.7
Standard quality for this hotel tier.
Amenities
9.7
Standard quality for this hotel tier.
Value for Money
8.7
Food quality does not match the price point.
Food and Beverage
8.2
Food quality did not meet expectations.
Overall Experience
10
Wonderful vacation, great overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:00

Property Description

Escape to a sanctuary of luxury at One&Only Mandarina, where relaxation meets Mediterranean charm.

Indulgent Spa Retreat
Pamper yourself with our exquisite spa services, featuring rejuvenating massages, body treatments, and refreshing facials that will melt your stress away.

Gourmet Dining Options
Savor the flavors of Mediterranean cuisine at Alma Restaurant or enjoy 24-hour room service; either way, your culinary cravings will be expertly catered to.

Luxurious Accommodations
Each of our 105 uniquely designed guest rooms offers private pools, Smart televisions, and memory foam beds for the ultimate relaxation experience. Enjoy breathtaking views from your private balcony.

Don't miss out on your chance to experience paradise—book your stay at One&Only Mandarina today!

Important information:

  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.4
Based on 65 reviews
Cleanliness: 9.2
Service: 10
Location: 9.7
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 10
C
Christoph
10
Pros:

One of the best Hotels we have ever stayed.

2025-10-11 • via Nuitee
L
Luis Miguel • partner
8
Pros:

Los alimentos en restaurantes dejan mucho que desear. La calidad/precio de alimentos no es adecuada.

2025-09-28 • via Nuitee
O
Octavio • partner
10
Pros:

Excelente lugar!

2025-09-22 • via Nuitee
M
Mildrey • friends
10
Pros:

.

2025-09-03 • via Nuitee
L
Luis A.
10
Maravillosas Vacaciones.
Pros:

One&Only Mandarin es un hotel Maravilloso, donde no sabemos si estamos en la Selva o en la playa, realmente lo disfrutamos mucho y si volveria a ir.

2025-09-01 • via Nuitee
A
Alfonso • partner
10
Pros:

Excelente servicio experiencia única

2025-08-24 • via Nuitee
M
Moises • partner
10
Pros:

Servicio extraordinario!

2025-08-23 • via Nuitee
G
Gabriel • family
10
Pros:

The property is incredible, and the service was 5-star..

2025-07-11 • via Nuitee
S
Sara • partner
10
Pros:

One of the best, if not the best resort in the world. Amazing and wonderful host (Juan) & hostess (Angelita).

2025-07-05 • via Nuitee
J
JuanPablo
10
Pros:

La mejor propiedad en México.
Gracias especiales a nuestros hosts: Angelita, Clau y Juan.

2025-06-22 • via Nuitee
L
Leo
10
Pros:

The One & Only Mandarina is a beautiful place to stay. The service, food and amenities are outstanding.
Been there twice and will definitely return.
Memorable experience.

2025-05-29 • via Nuitee
M
Melchor • partner
10
Pros:

Probably the best hotel we have ever stayed!

2025-05-14 • via Nuitee
A
Arturo
10
Paraiso en Mandarina
Pros:

Una experiencia inolvidable rodeado de naturaleza y unas instalaciones de primera!!! La amabilidad de todo el staff de O&O agrega un toque magico que hace que, definitivamente, el regresar a este resort sea obligatorio….

2025-05-06 • via Nuitee
A
Anna C • family
10
Pros:

Truly exceptional. My sister and I came here to celebrate our upcoming weddings and could not have picked a better hotel. We stayed in a Ocean Cliff Villa (the staff graciously offered us a complimentary upgrade). The room was fantastic. We remarked every five minutes of our trip how lucky we were and how impressive the property was. The service was truly outstanding from start to finish. To give a sense of just how fabulous the staff is: My laptop screen got damaged en route rendering the laptop unusable; within hours of arrival at the hotel the staff had delivered to my room an external monitor just in case I had a work emergency. Our butlers Javier and Jorge could not have been kinder; they were constantly thinking ahead to activities we might enjoy and always ensured we had reservations at convenient times. Truly, truly one of a kind. We will be back.

2025-05-01 • via Nuitee
R
Ravindra
10
Pros:

it is very privately secluded high end resort with excellent service

2025-04-21 • via Nuitee
J
JOSE ANTONIO • partner
10
Pros:

Me gustó el trato personalizado, de todo el personal te hacen sentir en casa. Y la propiedad esta espectacular

2025-02-23 • via Nuitee
A
Abby
10
Pros:

Absolutely incredible experience. I can’t wait to go back!

2025-02-15 • via Nuitee
M
Mark • partner
10
Pros:

Staff was wonderful and super welcoming with us.

2025-02-08 • via Nuitee
J
Jorge • partner
10
Pros:

One and Only Mandarina es una belleza de hotel, nos trataron de forma extraordinarias atendiendo todas nuestras peticiones, el staff es sumamente amable y te hacen sentir en casa, gracias Brenda por todas tus atenciones y Sinuhe por hacernos la estancia tan agradable, seguro regresaremos muy pronto!

2025-01-29 • via Nuitee
A
Amosshwa
10
Pros:

Everything about this property was absolutely amazing! Highly recommend visiting ! The staff were incredible, the communication was top tier. Transportation throughout the whole property was easy and certainly convenient. They also provided me a pregnancy pillow which made sleeping and lounging around in the bed and day bed so comfortable for me. I thought that gesture was very helpful. The importance to catering to our needs was the top of their list! We will certainly be coming back!

2025-01-17 • via Nuitee