NH Collection Grand Hotel Palazzo Dei Dogi

Hotels
8.7 (849 reviews)
Madonna dell'Orto 3500 , Venice , IT

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Garden
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Review Highlights

Pros:
Beautiful hotel and garden
Friendly/helpful staff (notably Tahani)
Excellent breakfast and F&B options
Private boat dock and lagoon views
In-room coffee maker
Daily housekeeping
Convenient Alilaguna access and shuttle to San Marco
Cons:
Isolated poor stay reported (conditioner not working, very small room)
One indifferent front-desk staff member at check-in
Rooms with multiple steps / limited accessibility
At least one room reported as very cold

Categories

Cleanliness
8.8
Multiple reviews explicitly praise clean rooms and 'daily housekeeping ... spot on.' One mention of the room being 'eiskalt' (very cold) but no consistent cleanliness complaints.
Service
9.1
Staff repeatedly praised (Tahani called 'super kind', manager refunded part of prepaid room proactively, attentive breakfast staff). One front-desk clerk described as 'indifferent', but overall service sentiment is strongly positive.
Location
8.9
Described as quiet and slightly off the main tourist crush, close (3-min) to the Alilaguna stop, easy access to restaurants and a shuttle to San Marco; some guests note a ~30-minute walk to major sights.
Room Quality
8.1
Rooms noted as comfortable with attractive Venetian decor, lagoon/canal views and private dock access; however there are negative comments about very small rooms, a non-working conditioner for one guest, cold rooms, and multiple internal steps that affect accessibility.
Amenities
9
Strong amenities mentioned: excellent breakfast, in-room coffee maker, beautiful garden, private boat dock and a shuttle service — all positively highlighted in multiple reviews.
Value for Money
8.3
Perceived value is generally good (manager refunded part of stay without prompting; guests call it a 'first class experience'), though at least one reviewer reported an unpleasant stay which tempers the score.
Food and Beverage
9.1
Breakfast receives high praise ('top shelf' with many hot entrées, fresh fruit, pastries), and the hotel provided a takeaway breakfast box when needed — clear positive sentiment for F&B.
Overall Experience
8.3
Overall sentiment across reviews is positive — many enthusiastic recommendations, beautiful property and helpful staff — with a minority of strongly negative individual experiences that lower the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:03

Property Description

Luxurious Garden Setting
Experience tranquility in Venice at NH Collection Grand Hotel Palazzo Dei Dogi, surrounded by a lush garden.

Elegant Rooms and Professional Staff
Indulge in air-conditioned rooms with free WiFi, a flat-screen TV, and a private bathroom. Our dedicated staff is available 24/7 for all your needs.

Convenient Amenities and Services
Enjoy the beautifully decorated lounges, bars, and restaurants. Reserve our daily shuttle to Piazza San Marco for easy exploration. Santa Lucia Station is just a stroll away.

Book now for an unforgettable stay at NH Collection Grand Hotel Palazzo Dei Dogi!

Important information:

Please note that pets are allowed upon request and subject to approval.

Dogs and cats are allowed, max. weight 25kg.

"A charge of €35 per pet, per night applies, with a maximum of two pets permitted per room."

Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VCE

Location

Property Video

Guest Reviews

8.7
Based on 849 reviews
Cleanliness: 8.8
Service: 9.1
Location: 8.9
Room Quality: 8.1
Amenities: 9
Value for Money: 8.3
Food and Beverage: 9.1
Overall Experience: 8.3
J
JOHN • couple • gb
2
Dissapointed ,
Pros:

Room was nice , food was good .

Cons:

Hotel room was right above a very loud cocktail party, started around 7.00 pm music kept booming away until just before 11.00 pm. Hotel should have offered us a room eslewhere in the building , or changed the music to less booming beat box rubbish but didnt seem too concerned. As we paid over Euro 550 for the room expected better experience.

2026-10-28 • via Nuitee
D
Dana • couple • ro
10
Beautiful former palazzo in quiet neighborhood and kudos to great staff
Pros:

The hotel is beautiful, overlooking a quiet canal in the Cannaregio district, which is one of the less crowded in Venice. It is 35-40 minutes walk from St Mark square. The neighborhood is very nice and not too many people. It has an authentic local feel. Some osterias nearby with good food. The hotel is a former palazzo. It has the most beautiful private garden in the back, which goes all the way to the exterior lagoon. Make sure you take a stroll through it. They sau it is the largest private garden in Venice.
Breakfast is varied and everything superior quality
Staff is super helpful. A particular mention to Chiara who helped us arrange a petsitter for our dog while we were taking part on the Venice marathon and andwered lots of questions.
Highly recommended.

Cons:

Well. If I have to say anything not good, it was the music in the bar and the restaurant at dinner, which was something electrolike and not suitable for a pallazzo

2026-10-27 • via Nuitee
I
Imen • couple • fr
8
Merveilleux et authentique
Pros:

Le style, le calme, l’emplacement , l’accueil et son merveilleux jardin

2026-10-26 • via Nuitee
A
AbdelAhad • couple • jo
10
Charming hotel. Great experience in Venice
Pros:

The garden and the room.

2026-10-23 • via Nuitee
J
José Manuel • extended_group • es
9
2026-10-13 • via Nuitee
A
Anastasia • couple • be
9
Prachtig hotel op rustige locatie met zich op Murano en San Michele
Pros:

Prachtig hotel, mooie grote kamer, grote badkamer en zicht op de tuin.
Het personeel was heel behulpzaam en we hebben er echt hard van genoten.

Cons:

Het was iets verder dan we initieel geanticipeerd hadden, een taxiboot / transfer tot aan het avondeten zou beter zijn.
Het ontbijt was voor ons te europees, wij hadden liever een gewoon eenvoudig italiaans ontbijt gehad met verse producten.

2026-10-12 • via Nuitee
S
Shirley • couple • us
5
Disappointing
Cons:

It turns out that we had two beds put together to make a king size bed however, one side was not a mattress. It was a boxspring, and the springs were poking in my husband‘s back. We reported it to management gave them a video. Also, there was blood stains on our mattress too and was told David contact us, but they never did.

2026-10-09 • via Nuitee
M
Magali • solo_traveller • gb
8
Beautiful hotel away from the tourist intensity
Pros:

I loved the location, being out of the hustle and bustle yet still within easy distance of main sights. The setting of the hotel, with its garden, is also gorgeous. The rooms were nice and the hotel itself beautiful. The staff was very friendly! I am tempted to come back to a more expensive room at the water (the hotel has its own vaporetti stop).

Cons:

The room felt a little dark and a bit in need of attention, but that is minor. It wasn't so clear exactly how to get the lounge and bar service, but after asking, staff helped. The connection to the airport by boat is difficult, given how many vaporetti are full, which is not the hotel's fault but something to bear in mind when booking.

2026-10-07 • via Nuitee
E
Evin • couple • au
10
Great staff great service and would recommend to anyone! Beautiful hotel.
Pros:

Absolutely beautiful hotel. Loved the terrace outside and the beautiful garden. Great service from all the staff.

Cons:

It’s just a little far from the main areas. But the upside to that is that it’s quiet.

2026-09-19 • via Nuitee
S
Shiryo • couple • be
8
Cons:

The housekeeping did not fill the supplies. Otherwise everything else was great.

2026-09-07 • via Nuitee
N
Nathalie • couple • fr
10
Le plus beau jardin de Venise
Pros:

Le jardin est exceptionnel Sa fraîcheur est très agréable en été à Venise. L’emplacement est idéal au cœur d’un quartier très authentique et un peu moins touristique mais avec beaucoup de lignes de vaporettos à proximité y compris pour visiter la Biennale ou pour se rendre à la Mostra Le petit déjeuner dans le jardin est très agréable et délicieux Les chambres sont spacieuses Et le personnel sympathique et efficace

2026-09-07 • via Nuitee
P
pablo • couple • es
5
Pros:

Es un bonito palacio en Venecia con unos jardines espectaculares

Cons:

La habitación que nos dieron era como una buhardilla y nos había costado casi 800 €.

2026-09-06 • via Nuitee
C
CANDICE • solo_traveller • fr
9
2026-09-05 • via Nuitee
J
Jennifer • couple • us
10
10/10. The staff was friendly and helpful, the location was sooo quiet and lovely but walkable!
Pros:

Huge assortment for breakfast! Pleasantly surprised! A nice outdoor garden area to eat as well!

Cons:

Honestly we had no bad experiences here!

2026-09-02 • via Nuitee
S
Sfez • solo_traveller • fr
9
2026-08-25 • via Nuitee
W
Winnie • couple • gb
10
2026-08-24 • via Nuitee
B
Barry • extended_group • gb
9
2026-08-22 • via Nuitee
A
Arnaud • couple • ae
10
2026-08-21 • via Nuitee
M
Mildred • family_with_children • us
10
2026-08-19 • via Nuitee
W
wei • couple • fr
10
2026-08-17 • via Nuitee