Rafaelhoteles Atocha

Hotels
•
Rafaelhoteles
8.3 (3612 reviews)
Mendez Alvaro, 30 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3612 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
M
María del Carmen • couple • es
9
Cómodo
Pros:

Cercanía para ir al concierto de Moviestar

2026-05-09 • via Nuitee
S
Sergei • solo_traveller • no
10
2026-05-07 • via Nuitee
S
Susielche • solo_traveller • es
8
Pros:

El aislamiento de la habitación

2026-05-07 • via Nuitee
P
Panteleimon • solo_traveller • gr
5
2026-05-06 • via Nuitee
S
Sergio • extended_group • es
7
Calidad precio mala
Pros:

200 € por una habitación ahora mismo se merecen un nivel mucho más alto en la estancia o en su defecto una inclusión de desayuno como mínimo.
El equipo humano del hotel muy bueno, eso también es verdad…

Cons:

La habitación muy regular

2026-05-06 • via Nuitee
A
Aleksandra • family_with_children • pl
8
2026-05-05 • via Nuitee
Y
YUNUS • family_with_children • tr
10
küçük çocuğumla mükemmel bir konaklama.
Pros:

çalışanlar çok yardımcı oldu. tertemiz ve yataklar çok rahattı.

Cons:

kağıt terlik, mini buzdolabı ve odalarda su yoktu ve kahvaltı biraz pahalı

2026-05-05 • via Nuitee
M
Myriam • couple • us
9
Very nice hotel with good breakfast.
Pros:

Good breakfast, hotel nice and clean

Cons:

Price I little high

2026-05-05 • via Nuitee
A
Anastasia • extended_group • cy
8
2026-05-05 • via Nuitee
J
josecasteleiro • solo_traveller • pt
7
Pros:

A limpeza

Cons:

A localização sem transporte na sua proximidade.

2026-05-04 • via Nuitee
A
Aniolbv • solo_traveller • es
8
Pros:

Buena ubicación, personal amable y dispuesto, habitaciones limpias y cómodas.

Cons:

La puerta del baño de la habitación és de cristal (translúcido) y queda 1 dedo de separación entre el marco y la puerta, cosa que puede resultar incómodo.

2026-05-04 • via Nuitee
J
Jose • solo_traveller • do
8
2026-05-04 • via Nuitee
A
Alba • extended_group • es
10
Pros:

todo. toallas grandes

Cons:

nada.

2026-05-04 • via Nuitee
J
juan fco. • family_with_children • es
9
hotel ideal, justo al lado de la estación.
Pros:

desayuno buffet, muy correcto y abundante. tienes de todo, fruta, embutidos, quesos, vamos todo lo que uno necesita para empezar el dia con energia.

Cons:

no tengo nada que no me haya gustado.

2026-05-04 • via Nuitee
A
Andreia • extended_group • pt
9
2026-05-04 • via Nuitee
N
Nadia • extended_group • es
10
Volvería
Pros:

Todo genial

2026-05-03 • via Nuitee
A
Andreas • couple • se
7
2026-05-03 • via Nuitee
C
Carlos • solo_traveller • ar
6
Pros:

Lo que más gustó fue la atención de la chica de recepción que estaba a la tarde, que sacando lo relacionado al hotel, nos ayudó y explicó todo lo que pudo sobre como movemos en la ciudad y fué de mucha utilidad

Cons:

Lo que menos me gustó es el servicio de la habitación, limpiaban pero no reponía nada de lo que consumía (son productos consumibles te,café, azúcar, edulcorantes, pasta dental...) había que estar pidiendo por teléfono que lo hagan, la verdad que en un hotel de esta dimensión es algo para tener en cuenta, no se si es algo puntual del piso en el que estaba o es una directiva general

2026-05-02 • via Nuitee
F
Frédéric • extended_group • fr
6
Pros:

L’équipement de la chambre, baignoire, petits goodies à disposition (brosse à dent, peigne, rasoir jetable)

Cons:

La qualité des lits, le petit déjeuner assez simple

2026-05-02 • via Nuitee
A
Annabelle • family_with_children • es
8
2026-05-02 • via Nuitee