Rafaelhoteles Atocha

Hotels
•
Rafaelhoteles
8.3 (3562 reviews)
Mendez Alvaro, 30 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3562 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
B
Bogdan Nitulescu • solo_traveller • ro
7
2026-04-18 • via Nuitee
L
Lorenza • couple • it
8
Pros:

letto

2026-04-17 • via Nuitee
C
Christof • solo_traveller • ch
8
2026-04-16 • via Nuitee
S
Shilpa • family_with_children • gb
7
Great location and value for money!!
Pros:

The location was amazing. It was near all the famous places and streets we wanted to visit. The breakfast selection was very big. The fruit and cakes were the best. The room and bathroom were good sizes. Overall very good.

Cons:

Although there was many breakfast options, I wish there were more vegetarian breakfast options available. I think there should be labels saying what the foods are and what is in them to make it clearer. There should be a water filter to fill water bottles up as well. At breakfast, you should separate meat from other foods.

2026-04-16 • via Nuitee
L
Lorna • solo_traveller • gb
7
Pros:

Perfect for train station

Cons:

Very busy and a bit basic but good value

2026-04-16 • via Nuitee
F
Fernanda Neiva • solo_traveller • nl
6
Pros:

Do cafe da manha e do waiter Mohamed. Very kind!

Cons:

Chegamos cedo e tivemos que esperar ate o horario do check in, as 14:00. Nao liberaram o quarto nem mesmo 1 hora antes. Ficamos por mais de 6 horas esperando para fazer check-in. E eu havia solicitado um earlier check in na reserva.
O hotel super lotado.
Nao havia o cartao magnetico para acender tudo dentro do quarto. As lampadas nao eram muito faceis de entender....
É um hotel decente, mas nao merece as 4 estrelas. Na verdade, é um hotel de 3 estrelas maquiado de 4 estrelas.
A banheira nao estava em excelente estado para ser utilizada como banho de imersao.

2026-04-15 • via Nuitee
N
Nikola • extended_group • es
9
2026-04-15 • via Nuitee
H
Hrønn • couple • no
8
2026-04-14 • via Nuitee
R
Raul • extended_group • es
1
2026-04-13 • via Nuitee
S
Sara • couple • es
7
Está bien
Pros:

Limpio

Cons:

Habitación algo pequeña, el parking caro y poca insonorización respecto al baño

2026-04-13 • via Nuitee
A
A.M.M.T • family_with_children • pt
6
Boa
Pros:

Localização muito boa.

Cons:

O pequeno almoço poderia ser melhor. Pouca variedade ao longo dos dias.

2026-04-13 • via Nuitee
S
Shokhrukh • couple • es
7
2026-04-13 • via Nuitee
M
MARISA • extended_group • es
5
2026-04-13 • via Nuitee
F
Frédéric • couple • se
1
Pros:

The interior decoration.

Cons:

The appallingly poor customer advice.

2026-04-12 • via Nuitee
A
Agata • solo_traveller • pl
9
Wszystko w porządku ;)
Pros:

Elastyczność osób obsługujący. Przyjechaliśmy na miejsce 1.5 h przed check in ale nie było to problemem. Po check out mogliśmy tez zostawić bagaże na parę godzin.

Cons:

Śniadanie troszkę mało różnorodne. Mało warzyw, brak humusow fla osób vege.

2026-04-12 • via Nuitee
P
Piedad • solo_traveller • es
8
2026-04-11 • via Nuitee
G
Gonzalo • couple • ar
10
2026-04-11 • via Nuitee
S
sofia • family_with_children • it
6
Pros:

Letto super comodo

Cons:

Colazione 17 euro a persona, scarsa varietà!!
Cena negativa

2026-04-10 • via Nuitee
R
Ramón • extended_group • es
9
Puente de Semana Santa en Madrid
Pros:

La amplitud de los espacios del hotel, su limpieza y la atención del personal.

Cons:

Entiendo que el precio resulta un tanto elevado.

2026-04-10 • via Nuitee
J
Julián • couple • co
10
2026-04-10 • via Nuitee