Rafaelhoteles Atocha

Hotels
•
Rafaelhoteles
8.3 (3354 reviews)
Mendez Alvaro, 30 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3354 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
R
robert • couple • gb
10
Pros:

Really comfortable and great central location

Cons:

Nada

2026-02-14 • via Nuitee
F
FER • couple • ar
10
2026-02-14 • via Nuitee
W
Wayne • couple • us
9
Surprisingly nice place
Pros:

Clean and friendly

Cons:

A dark walk from the train station

2026-02-14 • via Nuitee
F
francisco • solo_traveller • es
8
2026-02-12 • via Nuitee
C
Chris • solo_traveller • gb
8
Pros:

Nice modern looking hotel, good room and restaurant was nice

2026-02-12 • via Nuitee
I
IGNACIO • solo_traveller • es
9
2026-02-11 • via Nuitee
J
Julian • solo_traveller • es
9
Un buen hotel junto a la estación de tren de Atocha con excelente relación calidad/ precio
2026-02-11 • via Nuitee
A
Alberto • solo_traveller • es
5
Desastre
Cons:

Habitación con lavabo roto, saliendo agua y si capacidad de reparación

2026-02-11 • via Nuitee
G
Gloria • solo_traveller • es
10
2026-02-10 • via Nuitee
G
Gaspar • couple • es
10
2026-02-10 • via Nuitee
A
Ana Cristina • solo_traveller • es
10
Pros:

La habitación era confortable y el personal, muy amable.

Cons:

La ubicación, la limpieza, las instalaciones, la amabilidad.

2026-02-10 • via Nuitee
S
Serra • couple • es
10
Muy acertado
Pros:

Todo de maravilla, bien ubicado muy cerca de la estación, y muy cómodo.

2026-02-09 • via Nuitee
F
Fabio • couple • es
8
2026-02-09 • via Nuitee
R
Rena • couple • az
7
30 minutes to the center by walk
Pros:

Good breakfast

Cons:

No water, no kettle in the room.

2026-02-09 • via Nuitee
R
Rodrigo • couple • cl
10
2026-02-09 • via Nuitee
M
Miriam Joy • couple • es
8
2026-02-08 • via Nuitee
S
Solange • family_with_children • cr
10
Hotel cómodo, limpio, seguro, personal amable y excelente ubicación.
Pros:

El desayuno delicioso, ubicación perfecta cerca de la estación atocha y lugar seguro

2026-01-31 • via Nuitee
M
Mostafa • family_with_children • ch
10
2026-01-31 • via Nuitee
C
chen • solo_traveller • es
3
2026-01-31 • via Nuitee
I
Indira Dolores • solo_traveller • es
8
2026-01-30 • via Nuitee