Rafaelhoteles Atocha

Hotels
•
Rafaelhoteles
8.3 (3387 reviews)
Mendez Alvaro, 30 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3387 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
F
FRANCISCO JAVIER • solo_traveller • es
8
Cerca de Atocha
Pros:

La habitación era grande, lo mismo que el baño. La ducha y bañera adecuadas, Las camas cómodas y con diferentes almohadas. Muy cerca de la estación de trenes Atocha.

Cons:

Las habitaciones que dan a la calle no están insonorizadas, con lo que es molesto dado que tiene mucho tráfico, El desayuno no disponía de zumos más que de naranja. En la bollería faltaban churros, que en Madrid no debieran faltar.

2026-03-14 • via Nuitee
J
José • couple • es
10
Pros:

Personal muy amable

Cons:

Nada

2026-03-14 • via Nuitee
N
Nuri • couple • es
10
Pros:

Las habitaciones grandes y las camas muy comodas. El cuarto de baño muy limpio. El desayuno buffet muy completo.

Cons:

Nada

2026-03-14 • via Nuitee
Z
Zoraida • solo_traveller • es
10
2026-03-13 • via Nuitee
F
FATIMA • family_with_children • es
10
Hotel perfecto para hacer noche cerca de la estación de autobuses
Pros:

Perfecto si quieres alojarte cerca de la estación de autobuses

Cons:

Todo bien, nada que objetar

2026-03-13 • via Nuitee
M
María • couple • es
8
Muy cerca de la estación Atocha
Pros:

El personal muy amable en general, de recepción y de restauración.

Cons:

El primer día estuve en una habitación con dos camas y en la primera que me tumbe no se podía estar, colchón muy antiguo, la otra estaba bien. Pero esa habitación olía mucho a tabaco. Al día siguiente pedí cambio porque me incomodaba el olor y el personal muy amable me reubicó, la segunda habitación estaba perfecta de olor y colchón.

2026-03-12 • via Nuitee
A
ALFONSO • couple • es
9
2026-03-12 • via Nuitee
N
Nikoloz Lachkepiani • solo_traveller • ge
7
2026-03-12 • via Nuitee
M
Montserrat • couple • es
8
Pros:

Proximitat estació Atocha

2026-03-11 • via Nuitee
M
Mariana Paola • couple • es
10
2026-03-11 • via Nuitee
S
Sánchez Ortuño • extended_group • es
8
2026-03-11 • via Nuitee
H
Hicham • family_with_children • ma
8
2026-03-10 • via Nuitee
J
JOSE MARIA • couple • es
10
2026-03-10 • via Nuitee
Y
Yolanda • extended_group • es
9
2026-03-10 • via Nuitee
D
Dovilė • couple • lt
6
Pros:

The staff is very pleasant and helpful.

Cons:

If you like peace, comfort and coziness - this hotel is not for you. There is a lot of noise from the corridors and surrounding rooms (we had to ask to even change the room). We were woken up by loudly closing doors at 6:30 on Saturday morning, and at 7:15 on Sunday, which is a very unpleasant experience. Also, the rooms lack furniture to put things on, as there is only a table and one plastic chair (double room). The breakfast is primitive, from fresh vegetables there was only a tomato. The quality received does not match the price paid.

2026-03-10 • via Nuitee
C
Carmen • couple • es
9
Cómoda
Pros:

El precio para la calidad del lugar.

Cons:

La calle en la que estaba ubicada estaba muy lejos del metro y para llegar a la estación de Atocha había que caminar por una calle muy larga en obras.

2026-03-09 • via Nuitee
D
David • couple • es
7
Pros:

Amabilidad de los empleados.

Cons:

El ruido de la calle se escucha mucho y las personas hospedadas fueron un poco irrespetuosas ya que por la noche dieron guerra .

2026-03-09 • via Nuitee
M
Marta • couple • es
10
Excelente para ir a Madrid por trabajo
Pros:

Las habitaciones están genial y la cafetería y el jardín exterior me encantaron. Ideales para trabajar.

2026-03-09 • via Nuitee
M
Marta • couple • es
10
2026-03-09 • via Nuitee
M
MAYOR PUIG • couple • es
9
Pros:

Ubicació
Decoració
Confort en les habitacions

2026-03-09 • via Nuitee