Hotel Metro, Autograph Collection

Hotels
Autograph Collection
8.4 (184 reviews)
411 East Mason Street , Milwaukee , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Cons:
Inconsistent heating
Furniture quality issues

Categories

Cleanliness
8.01
The hotel was generally clean, but issues noted with sticky residue in bathroom drawers.
Service
8.48
Staff was helpful and friendly, providing good service during the stay.
Location
9.02
The location was favorable and well-received by guests.
Room Quality
8.37
Room was comfortable and spacious, but there were some drawbacks regarding furniture quality.
Amenities
8.3
Most amenities were satisfactory, though some guests had issues with luggage racks and towels.
Value for Money
8.16
Expected more given the price point, especially in terms of furniture quality.
Food and Beverage
8.51
Standard quality for this hotel tier.
Overall Experience
8.38
Overall a good experience, though there were minor issues that impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Historic Art Deco Inspired Hotel:
Centrally located in downtown Milwaukee, Hotel Metro offers a unique blend of history and modern luxury. Just a short walk from the Milwaukee Art Museum, guests can immerse themselves in the city's vibrant cultural scene.

Gourmet Dining and Rooftop Deck:
Indulge in exquisite dining experiences at Hotel Metro's gourmet restaurant and unwind at the rooftop deck while taking in breathtaking city views. Perfect for a romantic evening or a relaxing night out.

Luxurious Suites and Rooftop Tikibar:
Each suite at Hotel Metro provides a lavish retreat with upscale amenities, including a minibar and deluxe bathrooms. For a fun night out, head to the rooftop tikibar "Pufferfish Tiki" for a unique atmosphere and lively entertainment.

Experience the charm of Hotel Metro and book your stay now to enjoy a memorable getaway in Milwaukee.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 27 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 184 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 8.37
Amenities: 8.3
Value for Money: 8.16
Food and Beverage: 8.51
Overall Experience: 8.38
M
Maxine couple us
8
2026-01-20 via Nuitee
F
Franklin couple us
10
Pros:

The room was incredible.

2026-01-02 via Nuitee
M
Meghan couple us
1
Horrible
Pros:

Staff was helpful

Cons:

Heat went out we had to be moved to a different floor and room next morning the heat and hot water stop working.

2025-12-28 via Nuitee
L
Laura solo_traveller it
9
2025-10-29 via Nuitee
B
Brenda family_with_children us
7
Nice place for a short time
Pros:

The place was clean and rooms were nice and big.

Cons:

Check in time is listed wrong so we couldn’t check in until after 4.

2025-10-22 via Nuitee
C
Craig
10
Pros:

Huge nice room

2025-10-03 via Nuitee
J
j solo_traveller us
10
2025-08-13 via Nuitee
J
j couple us
10
Sleep 💤 n options
Pros:

Everything

2025-08-09 via Nuitee
D
Dan couple us
10
Our stay was great. And J was the best for valet service
Pros:

The staff was friendly and the room was huge and comfortable!

Cons:

Small shower stall.

2025-08-08 via Nuitee
N
Nicholas couple us
7
Looked good online, kinda felt tricked when I saw it in person.
Pros:

Location, shower.

Cons:

The furniture was cheap, lots of chipping of the fake wood on the bed, bathroom vanity, night stands and table. The king guest room has a picture of a couch in the room online. Our room only had a chair about a quarter of the size of a couch. Sticky residue inside bathroom drawers. Some kind of spatter marks on the baseboard on the bed. The drywall looks like it’s been repaired by a blind man. I expected better at this price range. I asked the staff to break down the bill at the end of the stay and they could not give a clear explanation. Overall not a bad experience but, I would of choose differently retrospectively.

2025-08-04 via Nuitee
K
Kacy partner
10
Pros:

The nicest and roomiest room I have been to in an Autograph Collection. Just need to ask for extra bath towels and there is no luggage rack or note pad.

2025-07-25 via Nuitee
N
Nathan
10
Great hotel and location
Pros:

Nice hotel and area. Super clean and well taken care of.

2025-07-09 via Nuitee
M
Margaret family with young children us
9
Superb
Pros:

Very nice room. Super spacious. And a great location.

Cons:

No complaints.

2025-06-30 via Nuitee
R
Rachel with friends us
9
Superb
2025-06-24 via Nuitee
G
gordonh539 Couples us
8
Art deco on a grand scale
Pros:

Spacious sized room, beautiful decor. A little bit of noise inside and outside during the night. The mattress had comfort and cleanliness issues. The reception and housekeeping staff was great and Lori the parking valet was outstanding. She deserves a promotion!

2025-06-16 via Tripadvisor
S
Shannan
10
Art Deco At Its Finest
Pros:

Always amazing stay at the Metro. Brandon, our concierge, was super helpful and very accommodating. One of our favorite places to go.

2025-06-10 via Nuitee
E
Emily family
10
Pros:

Our stay was excellent! The staff were so nice, the property was CLEAN and so beautiful. An easy walk to dining and event venues. 10/10 would recommend to others!

2025-05-19 via Nuitee
O
Odyssey65893972054 Couples
10
One of the most lovely vacations I've had!
Pros:

We stayed here for my birthday and this place has such a lovely atmosphere, clean and comfortable rooms, they are super accommodating for those in wheelchairs, and the staff is top notch. Loni and Avery were extremely helpful and great to have a conversation with while waiting and loading our car. I highly recommend staying here if you're ever in Wisconsin!

2025-05-14 via Tripadvisor
S
Sara
10
Pros:

Beautiful well maintained property! Loved it

2025-05-04 via Nuitee
M
Marcus partner
10
Pros:

The staff was friendly. The hotel is close to a lot of restaurants and venues.

2025-04-27 via Nuitee