Starhotels Cristallo Palace

Hotels
•
Starhotels
8.3 (4668 reviews)
Via Betty Ambiveri 35 , Bergamo , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Variety in breakfast options
Upgraded rooms
Cons:
Need for room renovations
Beverage machine issues
Limited breakfast staff during peak times

Categories

Cleanliness
8.11
General sentiment is positive, but some reviews indicate areas for improvement, particularly in the rooms.
Service
8.88
Numerous reviews highlight the friendliness and helpfulness of the staff, especially in providing extra services.
Location
8.82
The hotel's proximity to the airport and city is consistently praised, making it convenient for travelers.
Room Quality
7.57
Mixed reviews suggest the rooms need updates and better maintenance, impacting overall quality.
Amenities
8.1
Some amenities are noted positively, but others such as beverage machines during breakfast have been criticized.
Value for Money
8.06
Opinions vary, with some feeling the price is justified while others suggest the quality should be higher for the cost.
Food and Beverage
8.31
Breakfast is generally well-received, but some reviews point out issues with equipment and service speed.
Overall Experience
8.58
Most guests have a favorable impression, enjoying their stay despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Luxurious Accommodations
Starhotels Cristallo Palace offers modern and comfortable rooms featuring the renowned Starbed, ensuring a restful stay. Guests can enjoy stunning views of Bergamo from some of the rooms, adding a touch of luxury to their experience.

Culinary Delights
Indulge in a culinary journey at L' Antica Perosa restaurant, serving a delightful mix of international and local dishes. After a day of exploring, unwind at the Perry Bar with a refreshing drink in a cozy atmosphere.

Versatile Event Spaces
With 7 state-of-the-art meeting rooms, Starhotels Cristallo Palace is the perfect venue for events of any scale, accommodating up to 450 guests. Whether for business meetings or special occasions, the hotel provides top-notch facilities for a successful gathering.

Ready to experience the perfect blend of comfort, gastronomy, and functionality? Book your stay at Starhotels Cristallo Palace now!

Important information:

All guests, including adults and children, are required to show a photo identification upon check-in.

During weekends the restaurant is closed and food is served expressly from the kitchen in the bar.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 14 per day.

Location

Guest Reviews

8.3
Based on 4668 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.31
Overall Experience: 8.58
F
Fedrizzi • couple • it
8
2026-02-14 • via Nuitee
M
Massimo • solo_traveller • it
8
Vintage ma attuale !
Pros:

Un vintage sempre ottimo non delude mai ! Comodo strategico, buon rapporto qualità/prezzo.

Cons:

la manutenzione del bagno può essere migliore.

2026-02-14 • via Nuitee
M
matjaz • extended_group • si
9
2026-02-13 • via Nuitee
P
Prisadov • family_with_children • bg
8
2026-02-13 • via Nuitee
Y
Yuliya • solo_traveller • it
9
Pros:

Lo staff era gentile, accogliente, sempre disponibile.

Cons:

La posizione non è molto comoda, l'hotel è facilmente raggiungibile solo in taxi.

2026-02-13 • via Nuitee
P
Pawel • solo_traveller • pl
10
2026-02-12 • via Nuitee
U
Ulderico • solo_traveller • it
6
2026-02-12 • via Nuitee
J
Jakub • couple • pl
8
2026-02-12 • via Nuitee
D
David • extended_group • gb
6
Great position near to the airport. Attention to detail required by cleaners and heating needs sorting!
Pros:

Staff were pleasant and helpful

Cons:

Rooms not cleaned thoroughly with toothpaste still in the sink and open soap and shampoo bottles left from the previous guest. The worst thing was the heat! It was so hot in the rooms it prevented us all (in 2 rooms) from sleeping well.
Issues reported and dealt with.

2026-02-11 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-02-11 • via Nuitee
R
Raluca • couple • ro
5
Cons:

AM AJUNS SEARA LA LOCATIE SI CALDURA IN CAMERA NOASTRA NU FUNCTIONA,IAR DUPA SESIZAREA FACUTA LA RECEPTIE NE-AU ADUS O AEROTERMA .MENTIONEZ CA TEMPERATURA AFARA ERA DE -1 GRAD

2026-02-11 • via Nuitee
M
Martin • couple • bg
9
2026-02-10 • via Nuitee
O
Olga • solo_traveller • es
10
Pros:

Todo bien

Cons:

Todo bien

2026-02-10 • via Nuitee
A
Adrian • couple • pl
9
2026-02-10 • via Nuitee
P
Paolo • solo_traveller • it
9
Pros:

Letto comodissimo.
Colazione buona

2026-02-10 • via Nuitee
F
Faris • solo_traveller • at
10
2026-02-10 • via Nuitee
S
Simona • couple • ro
10
2026-02-10 • via Nuitee
R
Roberto • couple • it
10
2026-02-10 • via Nuitee
S
Silvia • solo_traveller • bg
8
2026-02-10 • via Nuitee
S
Silvia • couple • bg
7
Pros:

It’s close to the airport and the breakfast was good. Comfortable bed.
There is a free public parking in front of the hotel.

Cons:

They gave us very small double room, different than on the pictures shown in booking. I’ve been to this hotel before and therefore I complained. They changed our room, only because I complained.

2026-02-10 • via Nuitee