Starhotels Cristallo Palace

Hotels
•
Starhotels
8.3 (4668 reviews)
Via Betty Ambiveri 35 , Bergamo , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Variety in breakfast options
Upgraded rooms
Cons:
Need for room renovations
Beverage machine issues
Limited breakfast staff during peak times

Categories

Cleanliness
8.11
General sentiment is positive, but some reviews indicate areas for improvement, particularly in the rooms.
Service
8.88
Numerous reviews highlight the friendliness and helpfulness of the staff, especially in providing extra services.
Location
8.82
The hotel's proximity to the airport and city is consistently praised, making it convenient for travelers.
Room Quality
7.57
Mixed reviews suggest the rooms need updates and better maintenance, impacting overall quality.
Amenities
8.1
Some amenities are noted positively, but others such as beverage machines during breakfast have been criticized.
Value for Money
8.06
Opinions vary, with some feeling the price is justified while others suggest the quality should be higher for the cost.
Food and Beverage
8.31
Breakfast is generally well-received, but some reviews point out issues with equipment and service speed.
Overall Experience
8.58
Most guests have a favorable impression, enjoying their stay despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Luxurious Accommodations
Starhotels Cristallo Palace offers modern and comfortable rooms featuring the renowned Starbed, ensuring a restful stay. Guests can enjoy stunning views of Bergamo from some of the rooms, adding a touch of luxury to their experience.

Culinary Delights
Indulge in a culinary journey at L' Antica Perosa restaurant, serving a delightful mix of international and local dishes. After a day of exploring, unwind at the Perry Bar with a refreshing drink in a cozy atmosphere.

Versatile Event Spaces
With 7 state-of-the-art meeting rooms, Starhotels Cristallo Palace is the perfect venue for events of any scale, accommodating up to 450 guests. Whether for business meetings or special occasions, the hotel provides top-notch facilities for a successful gathering.

Ready to experience the perfect blend of comfort, gastronomy, and functionality? Book your stay at Starhotels Cristallo Palace now!

Important information:

All guests, including adults and children, are required to show a photo identification upon check-in.

During weekends the restaurant is closed and food is served expressly from the kitchen in the bar.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 14 per day.

Location

Guest Reviews

8.3
Based on 4668 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.31
Overall Experience: 8.58
L
Lee • couple • gb
7
Pros:

Good location and the staff are really friendly & helpful.

Cons:

Room we stayed in was a little outdated, but it wouldn't stop me staying at the hotel again

2026-03-28 • via Nuitee
G
Gediminas • couple • lt
10
2026-03-27 • via Nuitee
E
Esanu • solo_traveller • ro
1
Nu recomand.
Cons:

Am solicitat un transport pentru șapte persoane de la hotel la aeroport iar pe drum șoferul autovehiculului a făcut accident.
In urma accidentului am fost lovit la cap pe partea dreapta și m-am ales cu o semipareza și vederea afectata, iar baietelul familiei celeilalte și-a rupt mana.
Nu au s-au interesat deloc despre noi, cu toate că au fost anunțați de accident.
Normal ar fi fost să ia legătura cu noi și să vadă macar cum suntem, in fond și la urma urmei ei ne-au pus la dispoziție transportul la hotel.
Așa că nu recomand acest hotel nimănui.

2026-03-27 • via Nuitee
A
Andreea • extended_group • ro
10
2026-03-26 • via Nuitee
A
Akber • solo_traveller • it
8
2026-03-26 • via Nuitee
P
Patryk • couple • pl
10
2026-03-26 • via Nuitee
D
DANIELA • couple • ro
10
Pros:

Very clean the room

2026-03-25 • via Nuitee
B
Bufano • couple • it
9
2026-03-25 • via Nuitee
S
Sylvie • family_with_children • be
7
Goed basic hotel - maar geen 4 sterren
Pros:

Heel goeie bedden. Degelijke kwaliteit. Ruime kamer (wij verbleven met één volwassene en één kind). Badkamer was proper, dagelijks opgemaakt bed. Gebruikte handdoeken werden vervangen, ook al werd er aangegeven dat dit niet het geval was. Chocolaatje naast het bed bij aankomst. Kleine waterkoker met oploskoffie (die ook werd aangevuld)

Cons:

Ontbijt was duur voor wat het is, we hadden buffet genomen. De eerste ochtend (zaterdag) was dit Ok en voldoende aanwezig. Op zondag namen wij ontbijt om 9u15 (buffet van 6u30 tot 10u30). Bijna alles was op, er werd amper nog aangevuld. Wat zonde is van het geld. Zelfs de Nutella was op ... (ik vraag me af hoe dit kan aangezien het apart verpakte pakjes zijn en er de zaterdag zeker 50 lagen) Geen gekookte eieren meer op zondag, nog 3 reepjes bacon die niet werden aangevuld. Alle croissants en boterkoeken op, werden niet meer aangevuld.
Wij vertrokken op maandagochtend om 3u 's nachts (dit was ook zo doorgegeven) Echter moesten we wel betalen voor het ontbijt - niet mogelijk om maar voor 2 x te betalen ipv voor 3x. Er was een ontbijtpakket beloofd bij vertrek, maar niet gekregen

2026-03-24 • via Nuitee
M
Mattia • solo_traveller • it
8
2026-03-24 • via Nuitee
R
Roberto • couple • it
10
2026-03-23 • via Nuitee
M
Mirela • family_with_children • ro
10
2026-03-23 • via Nuitee
R
Raffaele • solo_traveller • it
8
2026-03-23 • via Nuitee
E
Erico61 • couple • it
9
Pros:

Eccellente posizione tra aeroporto e autostrada

2026-03-23 • via Nuitee
C
Cristiana 72 • family_with_children • it
9
Pros:

Vicinanza all' aeroporto e facilità di parcheggio gratuito sulla piazza antistante. Personale sempre presente e disponibile.

2026-03-23 • via Nuitee
R
REDOUANE • family_with_children • ch
8
2026-03-22 • via Nuitee
S
Stefania • couple • it
8
2026-03-22 • via Nuitee
R
Rafał • couple • pl
7
Tylko recepcja
Pros:

Recepcja i obsługa. W pokoju czysto.

Cons:

Niestety ale położenie hotelu sprawia, że powinny być zamontowane okna dźwiękoszczelne (hotel usytuowany jest w pobliżu ruchliwej estakady i blisko lotniska z którego samoloty startują nad hotelem).
Pokój ma lata świetności za sobą.
Brak czajnika w pokoju a w hotelowym barze po odczekaniu kilku minut na jakiś zainteresowanie zrezygnowaliśmy i udaliśmy się do pobliskiego McDonalda.

2026-03-22 • via Nuitee
C
Cynthia • solo_traveller • it
9
2026-03-21 • via Nuitee
I
Ivan • couple • it
6
2026-03-21 • via Nuitee