Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Comfortable lounge area
Cons:
Poor breakfast quality
Room size issues
Inadequate amenities

Categories

Cleanliness
7.94
Some reviews mention cleanliness, but also note issues like tired paint and cracked marks.
Service
9.41
Guests highlighted the outstanding and accommodating service from the staff.
Location
9.45
The hotel's location was frequently praised for being ideal, especially for New Year celebrations.
Room Quality
7.9
Comments indicate some rooms are small and have issues with lighting and air conditioning.
Amenities
7.43
Facilities like the spa and pool were noted as unavailable, with breakfast options lacking.
Value for Money
7.89
Mixed feelings about prices versus offered services and quality (e.g., breakfast quality).
Food and Beverage
6.94
Breakfast options received poor reviews, especially concerning quality and variety.
Overall Experience
8.61
Overall sentiment is positive, with enjoyment of the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:36

Property Description

Luxurious Accommodation
Experience the elegance of the 4-star Principal York, with modern rooms equipped with all the amenities you need for a comfortable stay. From flat-screen Smart TVs to rain showers, we have thought of everything to make your stay unforgettable.

Gourmet Dining
Indulge in a culinary journey at The Refectory Kitchen and Terrace, where fresh and seasonal dishes are served with a local twist. Don't miss out on the traditional afternoon tea in the charming Garden Room, and start your day right with a full English buffet breakfast.

Convenient Location
Located next to York Train Station, our hotel offers easy access to transportation for your adventures in York and beyond. Explore the historic city center, visit York Shambles, or enjoy a day at York Racecourse - all just minutes away from our doorstep.

Book your stay at the Principal York now for a truly memorable experience.

Important information:

The breakfast price is for pre-booked breakfasts only. Guests will be charged extra for breakfasts that are not pre-booked.

When booking for 9 rooms or more, different policies and additional supplements will apply. Guest will be required to sign an additional form.

Please note that the credit / debit card used at the time of the booking needs to be presented upon check-in.Swimming pool: Closed from Fri, Jan 16, 2026 until Sat, Feb 28, 2026
Swimming pool: Closed from Sun, Mar 1, 2026 until Tue, Mar 31, 2026
Sauna is closed from 2026-02-28 until 2026-01-16
Sauna is closed from 2026-03-31 until 2026-03-01

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.2
Based on 8083 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.61
W
Wayne solo_traveller gb
10
2026-02-14 via Nuitee
P
Patrick couple be
8
een aangenaam hotel dat erg goed bereikbaar is en op wandelafstand ligt van het historisch centrum
Pros:

De locatie van het hotel is super, net naast het treinstation van York. Makkelijke verbinding vanuit Londen. Het is een traditioneel hotel dat erg Brits aanvoelt, wat ook onze verwachting was. Zeer vriendelijk personeel.

Cons:

Wat een beetje tegenviel was het restaurant. Je kan ik het restaurant van het hotel lekker eten maar de keuze is erg beperkt en eenvoudig. Ik had voor het hotel met deze uitstraling een resaturant verwacht dat iets meer 'upscale' is. Hoeft geen michelin kwaliteit te zijn maar het mocht iets meer zijn.

2026-02-14 via Nuitee
M
Marie family_with_children gb
10
2026-02-13 via Nuitee
M
mt979 Family
10
The perfect weekend
Pros:

Location ideal next to York station with undercover access. Beautiful hotel with a calm, restful ambience. Our twin room, second floor, was delightful with a splendid shower room. We had a view of the city walls and sash windows that we could open ( a bonus for us)
Breakfast was delicious and plentiful, staff constantly replenishing. We had dinner at Peachey's which, again, was plentiful and tasty. Our waiter, Jacob, was attentive but not overly so. I particularly liked the many comfy chairs and sofas in the common areas to sit and relax with a book.
Overall I would definitely recommend The Milner and would love to stay again.

2026-02-12 via Tripadvisor
G
George solo_traveller gb
7
Great location in York
Pros:

I got a nice upgrade

Cons:

Nothing

2026-02-12 via Nuitee
P
Peter solo_traveller nl
7
2026-02-12 via Nuitee
D
Dawn family_with_children gb
10
Pros:

I was made to feel so welcomed, everyone was so very friendly.

2026-02-12 via Nuitee
E
Ellie couple gb
10
2026-02-12 via Nuitee
K
Kim couple gb
10
Pros:

Very helpful friendly staff.. Room was very clean. Food at breakfast was exceptional.

2026-02-12 via Nuitee
C
Christina solo_traveller gb
9
2026-02-11 via Nuitee
P
Philippa family_with_children gb
10
2026-02-11 via Nuitee
M
Maisie couple gb
8
2026-02-11 via Nuitee
F
Freda couple gb
10
Very enjoyable, would definitely stay there again if visiting York
Pros:

Room was upgraded, very helpful staff, excellent food, fish & chips were exceptional. Breakfast was also really good, lots of choice and well cooked. Very good location.

Cons:

Nothing.

2026-02-10 via Nuitee
A
Artur solo_traveller gb
9
2026-02-10 via Nuitee
M
Marples couple gb
10
Pros:

Lovely room, lovely breakfast, friendly helpful staff. Thank you

2026-02-10 via Nuitee
D
Davies solo_traveller gb
10
Excellent memorable stay at The Milner
Pros:

Attention to detail

Cons:

Nothing

2026-02-10 via Nuitee
C
Charmaine couple gb
7
Beautiful hotel, average rooms and dinners disappointing.
Pros:

Stunning decor in hotel, feels like for made for royalty. Perfect location right next to station. Excellent breakfast. Friendly helpful staff.

Cons:

Although breakfast was great, the restaurant dinner food was very basic and disappointing for a hotel of this calibre. Don’t think the it lives up to expeditions. We stayed for 3 nights and ate dinner Every night, and none of the meals we’re anything to get excited about. Even the desserts were average. the rooms lack character and feel very cold and inviting, not
As upmarket or warm as the rest. Not a little flower pot, or any piece of decor other than formal heavy curtains. Even a scatter cushion and a throw could soften the room and add more comfort.

2026-02-10 via Nuitee
T
taralS5080UB Couples
10
Birthday treat
Pros:

A beautiful hotel, staff are amazing… up graded to minster suite what an absolute treat that room is.
Food is gorgeous I would highly recommend this hotel to stay I will definitely be returning. 😍

2026-02-09 via Tripadvisor
V
Victoria couple gb
7
Pros:

Comfy bed room nice

Cons:

We booked the hotel because we have been before and wanted to use the pool etc
Room wasn’t ready till 3pm and the pool was closed for maintenance

2026-02-09 via Nuitee
V
Victoria family_with_children gb
7
Pros:

The staff where amazing, the room was cold, we asked reception and lady did get heating going, on day one but it kept going of the heating, we booked breakfast, for the Saturday, went into the dinning area there was bones on floor from last night dinner, staff where very quick to clean it up, breakfast was excellent, location very good parking is a joke!!! Not enough at all.

Cons:

The room was cold, even when reception put heating on, it didn't stay on, we went for breakfast there was bones on floor from last night dinner, was disgusting 😳 staff did clean up very quickly.i would say for the price of the hotel, it's clean, but isn't sparkling need some TLC, the room was good but bathroom needed a deep clean, it was clean but little buts like scum around sink plug hole i cleaned that myself .

2026-02-09 via Nuitee